John Shepherd Lettings reviews in Royal Sutton Coldfield

★★★★★ 5/5

Trustpilot

Very satisfied, great staff, great company

Great experience from the moment I first called, arranged a video viewing within minutes, and then straight forward process to getting our new property. Lily, Megan, Junace and I think Connor all gave a positive experience and made life very easy. Thank you all for your help and support to finding our dream new home. Would definitely recommend John Shephard !Also to the gent who opened the door to pick up our keys very polite and welcoming into your office.

James · 2 February 2022

★★★★★ 5/5

Trustpilot

Everything went well

Everything went well. John Shepherd services is excellent,i will choose John Shepherd one million times above others.

Mr · 16 August 2023

★★★★★ 1/5

Trustpilot

Lack of communication

I've had a property on the market with John Shepherd for 3 months. We've had no viewings arranged at all. Today I found out that their office is now a café and the office is closed. My emails and phone calls have not been answered. Beware.

Ian · 11 September 2024

★★★★★ 5/5

Trustpilot

Brilliant customer service and very professional!

I had a viewing with Lily last Tuesday and put in mine and my partners application for our desired property straight away. Within the same day, we had everything sent to us to process and a week later, everything has gone through and been confirmed! It has overall been a great experience, communication was amazing throughout with fast responses to any queries/concerns. The service we had has been outstanding and we couldn’t have had a more smooth and straightforward process. I would 100% recommend John Shepherd Estate Agents and we look forward to moving into our new home ☺️

Elisha · 18 January 2022

★★★★★ 5/5

Trustpilot

I have dealt with Nicola Beattie in…

I have dealt with Nicola Beattie in renting an Apartment. Nicola has made a tricky time much easier. The professionalism and friendliness she has is fantastic.

Justin · 14 October 2022

★★★★★ 5/5

Trustpilot

Friendly and Helpful

Looking into different properties and from the start, the team were really helpful and efficient in getting my viewing sorted. Megan showed me around, she was really friendly and accommodating and took the time to answer my many, many questions without making me feel embarrassed to ask them! Thank you so much :-)

Aly · 12 November 2020

★★★★★ 5/5

Trustpilot

I’ve been renting with John Shepherd…

I’ve been renting with John Shepherd since May 2022 & it’s been a breeze. In particular, Caitlin MacDonald is fabulous at keeping me informed of any checks, following up repairs & other activities required for renting. She’s always professional, efficient & lovely to interact with 😃

Mia · 16 August 2024

★★★★★ 5/5

Trustpilot

This this the best agent ever

This this the best agent ever, very reliable and trust worthy..Thanks to Joe, Emily and Michelle

MISSENOMAOGBONMWAN · 18 July 2023

★★★★★ 5/5

Trustpilot

As a buyer

As a buyer, John Shepherd were superb in ensuring the sale was kept within timelines as best as possible! Every phone call to them was met with a friendly and helpful voice that provided great customer service. Rhi and Shannon in particular were both excellent from viewing through to completion. Thank you!

Faisal · 2 December 2020

★★★★★ 5/5

Trustpilot

Great Professional service.

Every time we spoke to the staff they were always helpful, professional and polite especially Mia who we had the most contact with.

Jimmy · 26 November 2022

★★★★★ 5/5

Trustpilot

Brilliant and friendly service

Brilliant and friendly service. Found me a property very quickly which was very reassuring as I needed to move into the city centre at short notice. They arrived on time for viewings and were always available for advice and support when required. Highly recommend. Destinee in particular provided a first class service

WAYNE · 3 November 2020

★★★★★ 5/5

Trustpilot

As soon as I signed with the team I thought that the process would be smooth and pain free. And indeed it was!!!!

I just wanted to say a big thank you to you and all the team at John Shepherd. I knew that as soon as I signed with the team that the process would be smooth and pain free. And indeed it was!!!!If you think all estate agents are the same then do reconsider. We had buyers that pulled out of our sale but even when this happened, the team worked tirelessly and I knew I was in safe hands.All of the team including Lauren, Lisa, Callum and any one else I may have missed off are great to work with and stop at nothing to give you a good service.

Anish · 11 August 2021

★★★★★ 5/5

Trustpilot

Emily was amazing during the whole…

Emily was amazing during the whole process. John Shepherd are very lucky to have her.

Jake · 18 July 2023

★★★★★ 5/5

Trustpilot

Excellent Service

Excellent all-around service from John Shepherd. Megan is highly professional, efficient, and friendly. Thanks to her, the process was smooth and enjoyable from beginning to end. Highly recommended.

Basma · 16 February 2022

★★★★★ 5/5

Trustpilot

Charlotte was lovely and very helpful…

Charlotte was lovely and very helpful throughout the process!

Annabel · 30 November 2023

★★★★★ 5/5

Trustpilot

Brilliant service all was very smoothly done

Megan made the move and paperwork so easy. Thank you for an amazing experience

Nhedi · 24 July 2023

★★★★★ 5/5

Trustpilot

Extremely quick and easy process

Extremely quick and easy process! Paula showed me around the property was clear about everything I needed to know and answered all my queries. Rianne assisted me through the paperwork’s process and promptly responded to my queries. Overall had an amazing experience and would recommend to anyone.

Yas · 19 June 2024

★★★★★ 1/5

Trustpilot

Not care about the Tenant

This agent does not care about the Tenant only thinking about the landlord. I gave them a call to discuss my contract, but they replied in a bad way. and

E.H · 17 July 2023

★★★★★ 5/5

Trustpilot

Fantastic

I had a great experience with John Shepherds and in particular I’d like to single out Tash Anklesaria - wow! What a pleasure it was to be taken through this journey with her. She was patient, kind and super trustworthy throughout. She made this journey so much easier for me than it could’ve been and she’s a real credit to the company.

DI · 13 July 2023

★★★★★ 1/5

Trustpilot

Very disappointed

Communication is slow and not effectiveNot attentive at allI would have dealt with them if I had a choice

GK · 26 March 2024

★★★★★ 3/5

Trustpilot

Kinda good service

Well, people at John Shepherd try to work well and professionally, however, at my leaving the house I've sensed they wanted to have part of my deposit unnecessarily. Perhaps this is something they like doing a lot in the UK, but it hurts to pay £80 to replace one lighting bulb, or £300 for cleaning only three spots around the house.

Ricardo · 19 July 2023

★★★★★ 5/5

Trustpilot

Highly recommend, 5*

After putting our house up for sale with John Shepherd (following two agents that was less that useless) we knew we had made the right choice. From the very start they were pro-active, professional and helpful. It wasn’t long then before the viewings started coming in and they secured us a sale. Although we had many challenges along the way with useless solicitors and a very difficult buyer, Gurdev, Shannon, Harry, Sophie, Jordan and Abigail all worked extra hard to keep everything on track. If you are looking to move house I would highly recommend John Shepherd, Shirley. These guys go above and beyond and are a pleasure to deal with!

Dawn · 26 February 2021

★★★★★ 5/5

Trustpilot

Professional Letting expertise

We received excellent (and honest) advice from Michael Nabarro who guided us through all the steps, timings and paperwork required to let our property. Michael remained in contact throughout the whole process, including the first month of letting. Michael’s friendly and professional advice was a key factor in our of Letting Agent.

QuickDraw · 9 February 2024

★★★★★ 5/5

Trustpilot

Excellent

Excellent, helpful and getting our property ready for us to move in. Nothing was to much trouble.

Donna · 8 April 2024