Emsleys Estate Agents Rothwell reviews

★★★★★ 5/5

Google

Very happy to purchase our property via Emsleys the staff at the Rothwell branch were excellent. Maria Hayley Victoria and Lynsey we would like to thank them all very much they have all gone way and beyond to help us. Your staff at the branch are a credit to Emsleys. Thanking you all very much.

Len · 24 March 2025

★★★★★ 5/5

Google

The recent sale of our property was handle professionally and efficiently. Nothing was too much trouble for Maria, Hayley and Lynsey from the Rothwell branch. Any queries we had were dealt with and we were kept up to date with the progress of the sale throughout.

Catherine · 24 May 2025

★★★★★ 5/5

Google

The Estate agent staff were great and very helpful, dealing with inquiries above and beyond what would normally be required.

Janet · 24 January 2026

★★★★★ 5/5

Google

Maria at emsleys has been absolutely fantastic throughout my purchase. Always answering questions and queries. Going above and beyond her job role and supporting me right at the end. I can't thank her enough. A class service throughout. Highly recommend emsleys and Maria. Thank you so much.

Victoria · 24 March 2025

★★★★★ 5/5

Google

Would strongly recommend Emsleys. A great team who did a great job of promoting the property and talking us through all the necessary steps.

Andrew · 31 October 2025

★★★★★ 5/5

Google

I can recommend Will Armstrong he as given me100% for. my claim for damages after a fall resulting in a positive out come .He has been professional all the way through kept me updated from the beginning I cannot thank him enough

Carole · 24 March 2022

★★★★★ 5/5

Google

Thanks to all at Emsleys, they pushed to get our sale and purchase over the line, given the many delays from the bottom of the chain. Much chasing and lots of effort by the sales team in Rothwell. Thanks guys

Eddie · 24 March 2025

★★★★★ 5/5

Google

I love Emsleys, having used them for last 7yrs whilst I’ve been flipping houses. Trust them totally and they are just so good at what they do! Recommend!

Knight · 24 July 2025

★★★★★ 5/5

Google

Maria pulled out all the stops to get the purchase over the line in time. She was personable and efficient.

Diane · 24 August 2025

★★★★★ 1/5

Google

I sincerely hope I never have to deal with this company again. I certainly wont deal with the negotiator involved. Despite both the client and negotiator being informed of our position prior to our offer being accepted, our offer was then rejected 2 days later, due to the client finding a property and wanting to progress in a hurry. We were not given an opportunity to get things sorted on our side and instead received an abrupt, frankly rude email from the negotiator. We received 2 acceptable offers on our property on the same day we received the email. The negotiator didnt even bother to check before sending this email and was rude, unprofessional and lacking a personable manner and didn't seem to care how we had been messed around.

Mark · 24 March 2022

★★★★★ 5/5

Google

Recently completed a purchase through Emsleys. The communication & support, especially from Maria, was outstanding. They really went above & beyond

Charlotte · 24 July 2025

★★★★★ 5/5

Google

Chasing completion and communication are strong points, Maria Hammell in particular

Andrew · 31 October 2025

★★★★★ 5/5

Google

Maria looked after me from start to finish. Answered any queries and was often left to deal with enquiries made of junior staff. Thank you for your assistance.

Gillian · 24 March 2025

★★★★★ 1/5

Google

Hi all. Where do I start? Rude, aggressive and unprofessional staff with an unprincipled work ethic. For example, If I happened to miss a phone-call they would ring and ring until I answered, calling at least nine times within a 4-minute window until I picked up and then questioning the delay in me answering. I felt very harassed as I was working full time and dreaded any interaction with Emsleys. My solicitor was also shocked at their behaviour - saying within her 15-year career she had never dealt with an Estate Agent that was so incompetent, aggressive and careless. Emsleys also tried to play both solicitors (buyer and seller) against one another regarding completion, this only stopped when challenged with the evidence of mismanagement. Emsleys also gave my phone number to the seller I was buying from - I was deeply unhappy about this, the Agent did not care and I was told - "it was an error." The whole process was, from start to finish, frightful and affected me both mentally and physically. Just a note - the lady covered in tattoos (she refused to tell me her name and I couldn't tell from her voice who she was) was also very brutish, nasty and confrontational when I collected the keys on completion. She left me standing at the front door, outside, for at least 10 minutes while she made a phone call, she disappeared for 5 minutes and then emerged with a hot drink - eventually unlocking and opening the front door. I was in total shock by this behaviour and a little confused at what was going on?! This lady also refused to give me the alarm code for the property. I have emailed the Director of Sales and HR Director, but I have received no reply. Unfortunately, there is no regulatory body for Estate Agents so I'm not sure where to go next? Please be warned.

James · 24 March 2021

★★★★★ 2/5

Google

What a shame, I'm so disappointed. Last week I rang to make an appointment for someone to come and value my house. Lee arrived on time, and was very personable. He wore a face covering and was easy to chat to. I had 2 other agents coming, but as Lee knew the house history, I decided to put it on the market with Emsley's. Documents to sign were sent through quickly and returned. Someone then rang to say that the photographer would be round on Monday the following week at 09:30. Lee came on Saturday and he was quick at talking measurements and descriptive info. He left saying that the photographer would be here on Monday at half past nine. This is where it went wrong. When it got to ten, and the photographer hadn't arrived, I rang the office and got the answerphone, saying everyone was on a call and to leave a message. After leaving a message, and trying to get through several more times, I sent an email to Lee, saying that I wanted to cancel the contract. I still had no response, so I left another message , to make sure they had received the email. Someone finally rang from the office to say that they had got the email, and everything had been cancelled down. She did not ask for any explanation, and when I asked her if she wanted to know why I was cancelling she said "no, not really, Lee might give you a ring!" It's 5 o'clock now, and mo phone call. I know there is no major damage done, just a waste of a week, but I'm just disappointed with the lack of interest and communication. IIt might be a one off....

Amanda · 24 March 2021

★★★★★ 5/5

Google

I've read the negative comments on the web site and find it difficult to understand how they vary so much to my own experience. I was involved with them for a year from buying a run down property, through refurbishment to sale. I found the office staff and viewing team responsive and good at taking the initiative in working with potential buyers. The manager was very good, including offering appropriate property values and suggestions as to where and where not to spend money during the renovation. He has a good knowledge of the market and actively improved the marketing of the property. This and his positive approach produced a speedy sale at a price in excess of the guided one. The rewards from renovating have declined over the last few years and the risks have increased so I have reluctantly 'hung up my boots'. I'll miss the industry and the pleasure of working with teams like Emsleys

Martin · 24 March 2021

★★★★★ 5/5

Google

Lovely to work with at the rothwell branch Maria and all the team.

Kelly · 1 September 2025

★★★★★ 5/5

Google

Fabulous team at the Rothwell branch from valuation who got everything spot on ...to completion I was informed every step of the way by Maria thanks guys.

K · 24 March 2025

★★★★★ 5/5

Google

You've been amazing, very supportive with your information on our original solicitors, once we changed it all went very smoothly 😊 thanks to everyone 😊 …

Jean · 24 March 2025

★★★★★ 1/5

Google

This company is run by clowns who have no idea what they're doing. Use them only if you want extra stress in your life. My experience with their estate agents team was an absolute disaster while I was trying to sell my house, and I had to change agents. Every possible point they could've messed me around they did so. Poor communication, lost my keys, didn't send me documents I requested multiple times, made illegal mistakes on my house advert, gave me the wrong address for their own office, left my door open after a viewing, gave multiple pieces of incorrect information to my viewers, etc etc etc.

James · 24 March 2020

★★★★★ 5/5

Google

Sold my house through Emsleys, all the girls were friendly, helpful and assisted us expertly throughout our sale. Would highly recommend!

Gary · 24 March 2025

★★★★★ 5/5

Google

We used Emsleys Estate agents and solicitors for the sale of our property, very friendly staff, always there to answer any questions or queries straight away, we sold our house within 2 wks of marketing and was completed within 6 wks start to finish, highly recommended 5 * star service for us all the way. We would like to say a big thankyou once again to each and everyone of you for making it a stress free sale.

Sharon · 24 March 2019

★★★★★ 5/5

Google

I can't rate Emsleys high enough. They have been amazing. Would definitely recommend.

Lyn · 20 May 2025

★★★★★ 5/5

Google

Staff very friendly,extremely helpful, kept me up to date throughout the whole selling process. Couldn't ask for more

Elizabeth · 17 March 2025