William H Brown Maltby reviews in Rotherham

★★★★★ 1/5

Trustpilot

4 to 5 Phone Calls A Week For 5 Months To Hussle An Instruction!

This company needs to be regulated, but the problem is there is no proper body that deals with Estate Agents behaviour prior to contract, and only then will the relevant Ombudsman step in, but without teeth, and only for the vendor! Before contract William H. Brown, once they get a sniff of a property, will begin to hassle, harass, hound, and hustle to get the instruction! This will usually begin with a phone number and address being on file, as was with my case, and someone, probably the manager, will tell one of the negotiators to call the number to see if the person is still looking or has anything to sell. This usually, if selling, corresponds with a look at Rightmove or Zoopla, where they see the property is on, has been on, and with another agent. Then the calls begin.... and continue! I stopped answering my land line, and blocked their number on my mobile, as one Thursday I received five calls on each devoice during the day, and three calls on both that evening, up until 7.00pm! That is pure harassment! The only reason they do this, is to GET the instruction, by whatever means! And why? Because for every instruction a standard negotiator gets, he or she receives a payment at the end of the month. The manager also receives a payment. The area manager also receives a payment! But beware: they also have a tie in contract of 30 weeks! They will try and charge 2%. And they are reluctant to agree to multi agency, and if they do will word a contract misleadingly, so the vendor could be liable for two sets of commission! Let's say you have been hooked, as you fell for the 100th phone call! The will then all make money on a mortgage appointment with their, so called, independent, in house mortgage broker. They will push their panel solicitors, and all make commission when one of them is used, too. Oh, and before any of this, they will charge a fee, which actually is illegal, masked as ''Professional photographer, video, and EPC''. This is around £135.00, maybe more. But, of course, you can claim that back.... IF you fall for their offer of one of their solicitors! But beware there, too: they are conveyancing companies, with a huge number of faceless individuals, who are not solicitors, but handlers. This means it is a factory, but a factory that goes slowly due to staff not being at all bothered!This estate agent is guilty of harassment, and hassle, and needs to be stopped from these constant phone calls, and we all should be aware it is all based on multi layered commission, and this all should be transparent!

BlueSky · 21 May 2021

★★★★★ 5/5

Google

William H Brown (Maltby) were extremely helpful and professional when sorting my mortgage and then helping me buy a house. I would like to give a special thanks to Calum and David as they explained everything well and kept in contact throughout the process. I would recommend William H Brown and will be using them in the future.

Devon · 26 October 2023

★★★★★ 5/5

Google

Great staff. Buying my first home and they have been great. Aimee and Katie are so friendly and Frankie has been amazing sorting my mortgage out.

Bailey · 26 October 2023

★★★★★ 5/5

Google

We used W H Brown for our recent home move and we were so thrilled with the level of customer service we received. All the team are a delight to speak to on the phone, however we mainly dealt with Calum who is extremely professional, friendly, reassuring and always there to help at every step. Thank you for making our home move got through mostly stress free :) and for all your valued help along the way.PositiveProfessionalism

Lynda · 26 October 2021

★★★★★ 2/5

Trustpilot

I would not recommend William H Brown

I would not recommend William H Brown. There is a complete lack of organisation between contractors and William H Brown, meaning there are long delays everytime there is a problem with the house. If you don't continually call the office they seem to end up forgetting the problem.A few problems we have had:1. Promised a removal of a bunkbed before moving in- took 6 weeks once moving in to change to single. William H Brown never removed the old bunk bed- so now we have an old mattress and wooden remains in our house.2. We were left without heating when it was snowing for 5 days. Clearly no sense of urgency from William H Brown (even after many calls)3. Monthly emails detailing that we haven't paid the rent. Every month we call and there is an error. They promise to remove this error on a monthly basis. They have not removed this error after 6 months.

Bethany · 30 March 2021

★★★★★ 1/5

Trustpilot

Shocking service full of lies and incompetence

William H Brown, MildenhallBuying this house should had been straight forward, especially as the seller was purchasing an empty house themselves. However this being in September 2020 we all thought this would be complete by December 2020, how wrong were we!Recently I finally pulled out of my purchase after 6 months of constant lies, no call backs, no updates, various stories from the agent.In their own words (and this is word for word from Becky that works there) "we only advertise and hold the keys, we just leave the solicitors to it"Wow, for an industry that involves commission you would think it would be the estate agents best interest to make sure the property they are selling all goes through?!?!?!Many occasions I was told I would receive an update, however several times over a week went by before I would have to chase myself.Daryl asked for my solicitors details after 5 months into the purchase, even though he had an email trail with my solicitor....Recently I asked the question if the resident would move into a family members house or rented while the sale progressed, I was told by Daryl that he had no family nearby and renting was out the question as the owner had a child. However, a week later I instructed my solicitor to pull out and in less than 24 hours Ben (the manager) called and advised the owner would move into a family members house or would I let him rent the property from me. Somehow suddenly the owner had family locally, a lie has been told somewhere there.Ben then also made me aware that there were works taking place at the buyers house they were purchasing, this was news to me and I questioned why has this only been brought up etc, I received the reply "it doesn't matter". Absolutely shocking answer to receive!Other examples of incompetence, passing my details to the wrong solicitor twice! I had already gave my details and the purchase was underway, however 3 months later the same incorrect solicitor got in touch with me, my details had been passed over twice by William H Brown.Daryl informed me that some document had been sent twice in December to my solicitor, this was 100% untrue as the documents eventually come mid January and were in fact signed and dated January.I would never recommend this estate agent to purchase through, I wouldn't dare sell through them as it would mean paying for their 'service'.Furthermore I was purchasing this property to let out, surely the estate agent would want to give a good impression so that I would consider (not that I would) using them as a management company. On another recent occasion I asked to view an additional property for myself and my fiance. I called Daryl on the Friday who said viewings were taking place on the Saturday, however he would arrange something for me.On the Saturday my fiance called and spoke to Tom, he was only capable of taking details and message as Daryl was currently at the viewings.Wednesday came and neither of us had received a call to which my fiance called and spoke to Daryl. Apparently Daryl had no details given and no apology was given as to why she wasn't called. On the same call she was then told an offer had been accepted!As for myself, I called on the Thurs/Fri and asked Daryl when my viewing would be. Daryl seemed to had forgotten I wanted a viewing and informed me an offer had been accepted.Right there you see 2 people called for a viewing and neither were called back, 1 was told an offer had been accepted while the other had to find out 2 days later even though they had called first.Again this is clearly an example of "we just advertise and hold the keys"

Daniel · 26 March 2021

★★★★★ 1/5

Trustpilot

Mildenhall office

Wanted to view a property as first time buyers, had the money to spend.. even would of gone over the asking price but the so called agent ( Daryl ) did everything possible to not let us view the property until we had spoken to “Their” broker. When we said no as already have it sorted then we was told we have to show an AIP just to VIEW the property! Which is completely false information !! I honestly thought this kind of pressure selling tactics and anything to up their commission died in the 80s along with there cut throat slimy image. Complaint has been made with head office but I don’t hold any hope of them changing ! No wonder the properties they represent in mildenhall have been up for sale for an extremely long time causing the vendors they so call look after to reduce asking prices. But this won’t make any difference if agents are blocking genuine buyers from just viewings !! Agents need to be re educated and dragged into 2021 !!

Mr · 24 March 2021

★★★★★ 5/5

Google

Great service from Courtney , Calum and the whole team. Courtney kept me update through out the sales process. Highly recommended.

Tracy · 29 January 2024

★★★★★ 5/5

Trustpilot

Swaffham Branch

Cannot fault the team who handled our sale.Special shout out to Bradly and Tony.Very pleasant and professional service from start to finish.From Natasha who valued the property who convinced me our house was worth more than I thought.They sold our house to the first buyer in the door within 2 hrs of it going on the market :-)They also acted as a buying agent for us for our ongoing purchase (without charging more) negotiating on our behalf and achieving a discount and taking away a lot of the stress.Through to the property progression team who always kept us informed along the way.We were in a pretty stressful chain that unfortunately collapsed at one point due to someone in the chain pulling out at the last hour before completion, but Bradly was fantastic, speaking to the people in chain and getting everyone to take some breathing space whilst the chain was linked up again, which fortunately happened a week later.I really cannot fault the level of service that we received and would not hesitate to use them.Thank You William H Brown Swaffham

Matt · 10 March 2021

★★★★★ 5/5

Trustpilot

William H Brown Dinnington

From start to finish they provided a fast efficient professional service. We dealt with Jane and Elle and both were excellent. Our buyer was constantly contacting them with questions (daily at some points) and they handled this excellently, kept us informed and our buyer happy making the process as smooth as possible. If the other estate agents in the chain had been as good we would have had a stress free sale and purchase. Cannot recommend them highly enough. Would happily use again

Richard · 22 February 2021

★★★★★ 5/5

Google

Grace has been absolutely amazing! The thought of buying a house seems so stressful, but Grace has made it simple and easy from the get go. She arranged everything for us from the mortgage lender to the solicitor. Grace was always on hand to answer any questions I had or worries and was able to put my mind at ease. I wouldn't hesitate on recommending Grace to anyone. Thank you so much for everything you've done!

Zoe · 26 October 2021

★★★★★ 5/5

Google

William H Brown were fantastic from start to finish when buying our first home. Grace helped us get our mortgage sorted. She was lovely, friendly and very helpful. Calum was fantastic with us and nothing was ever too much trouble. On the few times we dealt with Katie and Natalie they both were brill too. William H Brown Maltby as a whole were so helpful, friendly and responsive to everything. We'd definitely recommend them.PositiveResponsiveness, Professionalism, Value

Liam · 26 October 2021

★★★★★ 1/5

Trustpilot

Worse estate agent I have ever used and…

Worse estate agent I have ever used and I have used a lot. No communication or selling skills.The Valuer was great Jennifer and then she went off on maternity leave. The rest were useless.

Talenteyed · 8 December 2024

★★★★★ 5/5

Google

What can I say, moving house is stressful, dealing with the awesome team at W H Brown Maltby almost makes it worthwhile. The help, support and guidance offered by Callum and Carly at first was brilliant but I have been so impressed by Aimee and Katie who have found ways around whatever situation has presented itself, it’s like working with friends who are determined to help you succeed. Can’t recommend highly enough!

Kathryn · 26 October 2023

★★★★★ 5/5

Google

Brilliant service as usual for these fantastic people. We always use William H Brown's when we sell. They are very knowledgeable about the surrounding areas and always do their best for you. They phone when they say they will and keep you well informed all the way through the process. A big thank you to Natalie who has the patience of a saint and also to Callum who always has a smile for you. A great team.PositiveResponsiveness, Quality, Professionalism, Value

Jennie · 26 October 2020

★★★★★ 5/5

Google

We have recently purchased a bungalow where W H Brown were the selling agent, unbelievably we placed the offer on 1st February 2019 and completed som nearly 12 months later on 24th January due to problems in conveyancing which was a massive traumatic experience (not through any fault of WH Brown) that we do not want to repeat. Throughout the process Callum and the girls in the Maltby office were fantastic and we were thankful that they did everything they could to get the sale over the line. Having lost faith in our solicitors and only recieiving information from them when we requested it we relied on Callum and the team for updates and pressure on others whilst keeping all people in the chain on board. We cannot praise them highly enough for their efforts is securing us our new home and would have no hesitation in recommending them to anyone.

Jack · 26 October 2020

★★★★★ 5/5

Google

I cannot praise the team at William H Brown Maltby enough. From start to finish Calum, Katie and Natalie were all professional, responsive, and cheerful. They dealt with everything, including viewings of the property. There were unavoidable delays due to the pandemic but Calum kept in touch from home. Selling a property is a stressful business but these guys do everything they can to liaise with all the different parties to make the process as smooth as possible. I would highly recommend them and I'm not easy to please!PositiveResponsiveness, Professionalism

David · 26 October 2020

★★★★★ 5/5

Google

From the beginning to end of the process the team at Maltby WH Brown helped my parents and myself sell my parents bungalow. My dad has Parkinson’s and early on set dementia and I’m based in Kent, therefore I had to rely on the team heavily to help me make this happen and get the home sold. The whole team were helpful and patient with my parents and it made the process so much easier for myself being that far away. I would highly recommend them and Calum and his team are wonderful to speak to and helpful.PositiveResponsiveness, Quality, Professionalism, Value

Nicola · 26 October 2020

★★★★★ 5/5

Google

I recently purchased a property that was for sale with WH Brown Maltby. My initial enquiry was dealt with by Natalie, who I soon was speaking to on a daily basis. I could not have wished for a more friendly, efficient, knowledgeable and caring young lady. Natalie went above and beyond her duties, meeting me at short notice to arrange yet another viewing for something I had forgotten to measure!! Even going the extra mile to speed things up with my estate agent and buyer. Over the past few months I can honestly say Natalie has taken all of the stress out of moving house and I will be forever grateful for her wonderful caring, professional nature. Excellent service and very highly recommended.

Julie · 26 October 2020

★★★★★ 5/5

Google

We have recently just sold our property with William H Browns in Maltby. The process was made so much easier by the excellent staff there. Especially Callum and Katie. The first meeting with Katie on our valuation made me realise we had chosen the right people to sell our house. Katie was amazing from the word go. She was there in any way we needed her. Helped with any queries big or small. We felt she genuinely cared about us during the whole process. Nearer to the end of the sale Callum was there on hand keeping us updated in every way. When things seemed to stress us slightly he was there to reassure us. I would not hesitate in recommending WHB Maltby to anyone looking to buy or sell property. Service and customer care was second to none. When our sale was completed and we said our goodbyes I felt like I was saying goodbye to very good friends. 100% recommendation from us, Debbie & Richard Pearson 😊

VIVID · 26 October 2020

★★★★★ 5/5

Google

A massive thank you to Calum , Katie and Natalie at the Maltby branch of William H Browns for all their support, from the accurate valuation and quick sale of my property, to the purchase of my new property. Nothing was too much trouble for any member of the office, who were always on hand to help with queries. Calum was polite and professional, keeping me updated and taking the stress away from me. I wouldn't hesitate in recommending them to others.

Lorraine · 26 October 2020

★★★★★ 5/5

Google

Me & my girlfriend recently sold a property through William H Brown & they also found us our perfect home through their help to find service before the house even came to market! We could not pick fault with their service from Katie coming out to value the house, Natalie showing people round on viewings & negotiating us a great price on our sale & purchase. These guys really go over & above. We are so thankful to them all, special mention to Calum who kept us updated throughout the whole process giving us regular updates. We also used their in house solicitor service, Tilly Bailey & Irvine & dealt with Leanne who was brilliant throughout. The best agent in Maltby without a doubt. Would definitely recommend their service to anyone 👍🏽

Luke · 26 October 2020

★★★★★ 1/5

Trustpilot

Would Never Reccomend

Agency was very difficult to communicate with. The person handling our case was never available and messages to them were never passed on. Our landlord told them to release our deposit in full straight away and it took them 5 weeks to get it to us. This was with many phone calls and emails inbetween which received little response. Our landlord actually moved to a different agent part way through the year because of how difficult they were to deal with. Many friends have had negtive experiences with W H Brown too so I am aware that this is not a one off. Would never reccomend.

Abi · 17 October 2020

★★★★★ 5/5

Trustpilot

I have been searching for rental…

I have been searching for rental property in Essex for weeks now and have found the whole process frustrating and very irritating. Many estate agents seem very unprofessional and don’t even have the decency to call you back or let you know you didn’t successfully get the property. In my experience, It appears there is so much demand they have become complacent and lazy, developed poor people skills and don’t deserve the easy business they close. As a guy with a 20 year sales/ management background I have found many of them well below par. However, Harry was a likeable, friendly and helpful guy who couldn’t do enough to help me with my property enquiries. His communication was on point and he always got back to me. I cannot recommend him or his company highly enough. Thank you for all your help Harry. I got there in the end !

Mark · 15 October 2020