5/5
GoogleI just want to say a big thanks to the staff at William H Brown. Andrew, Jamie and Jaime were all fantastic with us during us purchasing our first home. Many thanks!
Trusted Agent profile · Rotherham
William H Brown Rotherham reviews
★★★★★
1,464 reviews across 2 platforms
32 Mansfield Road, Rotherham, S60 2DR, S60 2DR
William H Brown's office in Rotherham, at 32 Mansfield Road, is rated 2.6 out of 5 across 1,464 reviews on two platforms, including 297 Google reviews rated 4.4.
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Reviews
Every review we hold for the Rotherham office, from every platform, shown as written. First names only.
Google5/5
GoogleA massive thank you to the morgate advisor Aleksandra !!! We now got our new loving home 🏡 ❤️ We was first time buyers and we didn't know where to start and what to do however Aleksandra explained all process from start to finish.. Supported us on all stages, quick response to all emails and calls over weekends and even on her days off .. Friendly and professional i will be recommending Alexandra to all my friends, colleagues and family... Thank you very much! Tanya & Max xx
4/5
GoogleW.H. Brown of Rotherham took over the management of my property, which had been problematically tenanted and handled by a different agent (I live abroad, therefore I could not carry out the management myself). My new agents supervised the renovation of the property to my full satisfaction (apart, I am afraid, from their choice of a firm of electricians who turned out to be of questionable professionality). The sale of the property was handled very efficiently by the sales staff of the agency, and I am particularly grateful to Ms Jesse Sapey, who was always there to answer questions and deal with tricky details.
1/5
GoogleCurrently have my house listed with theses and on initial contact the sales pitch was fantastic, however since then it’s been poor experience. Basics like being asked to be informed when pictures are to be taken so I can have the Gardner visit etc wasn’t done. Randomly being told by other individuals about viewings I wasn’t aware of etc. The member of Staff I have been in contact with (Jess) is by far the best member they have. Avoid where possible.
5/5
GoogleMe and my partner are currently in the process of buying our first house together and we have used Alexandra as our mortgage advisor. She has been nothing but helpful, pleasant and lovely in helping us with our first time buy, she has gone above and beyond for us- she’s kept in contact via email and phone updating us on everything, she even went into work on her days off to sort little bits out just so that we’d get information that we needed, sooner. All in all we’ve had a great experience with W H Brown and we’d like to thank them for their time and support. Thanks, Alana and Jacques.
1/5
TrustpilotAppalling & unlawful practice
I wish I had read other reviews before renting from them. They tried to deceive me, blame me for their errors and sent threatening emails asking me to take the financial burden for their remarkable lack of professionalism and unlawful practice. They messed up my contract, which they acknowledged in writing, however afterwards they refused that they did so. I ended up seeking legal advice to ensure protection of my rights as a customer and as it seems they conducted several legal violations. I believe this company should be seriously investigated. No one, landlord or tenant should go through the financial and emotional distress I went through because of their misconduct.
1/5
TrustpilotThe agent assigned to us was creepy...
The agent assigned to us was creepy and aggressive. When we first went to look at properties he asked if we’d agree to sit in our car to talk while avoiding the rain. He then led us to HIS car (one with no back doors) and essentially trapped us there while we signed the papers. When we raised questions he went into a long, uninterruptible spiel about how William H Brown are different to other estate agents because they deal with ‘people like us’ and how if we didn’t accept this offer we could end up in a situation where we had to abandon our pets (?). He then proceeded to call me (and not my male partner) constantly during work hours, trapping me in conversation for half hours at a time and trying to upsell insurance.I seriously hope that this is not behaviour encouraged by the company, and once we are moved in I plan to make a formal complaint.
1/5
TrustpilotTHEY ONLY CARE ABOUT YOUR MONEY NOT YOU
The agency doesn't care about you or your financial problems. Especially if you're not British, they will always call you to pay the rent (if something unexpected happens) every day depsite if you got studies or work even though they can see clearly you've always been paying the rent. Doesn't bother to fix anything. Horrible attitude and clearly talks with you as if you are an dumb immigrant. Continuous attempt to trespass to your property because "they can" even thought by law they need to get tenants permission to do so or at least warn about the visit day before not couple hours beforehand. This agency hasn't attempted to fix anything and if you try mention how it took 4-6years to "fix" the walls,replace carpet in the kitchen with an actual wooden floor, they will say "no excuses will prevent you from paying the rent" or "not our problem sorry". Basically for the amount of money you pay for the rent you won't get anything in return because that's how greedy they are.Stop mistreating people from EU. Stop being a racist, dysfunctional agency and get a grip that some people get financial issues. Don't just ignore us with your pathetic attitude. You are a greedy, scummy agency that does not deserve to be distributed across UK.
4/5
TrustpilotWilliam h brown - Barking
Saw the estate agents mentioned in an evening standard article about affordable London property and googled the office. Was difficult to find parking but tube was close. Got shown 4 properties which matched our criteria and budget and ended up bidding and buying the 2nd one. Initially dealt with the manager Geoff, but Luke did almost all our legwork. They were really friendly and their advice turned out to be the best we had, helping us to buy within budget.
1/5
TrustpilotDo not use this company
Do not use this company! The list why would be too long, but they would include: rarely return a call; lost my front door key after saying they didn't have one (it was found later, in a drawer in the office); asked if the letting was going OK and would I think of selling - it WAS with them for sale; moved to a different office and they at first insisted on a new contract, later agreeing that this was an error on their part; only one viewing (that WE had to arrange!) over a 15 month period; decided to withdraw from them and a month has gone but they still haven't collected their sign - phoned and emailed but no return of communication. Basically, an incompetent company who seem not to care at all about 'service'. Avoid like the plague.
1/5
Trustpilot'0' communication from this company
If I could rate our experience with this estate agency in Lincolnshire, it would have to be -0, they never answer their phones or any messages left on their answerphones .... to date after 3 days we have still not received a phone call from them re booking some viewings...luckily we found another agent in the area who were very good and who we bought our home from ...
1/5
TrustpilotWilliam H Brown Estate Agents
William H Brown Estate Agents, a place that that lies at your face.... In my case, stating that there is a phone line in the building you are about to rent and when you move in you discover that there are no phone cables at al............. you make your own conclusions.A place that leaves you with a blocked fire exit for over a month. Maybeeeee they will fix it after the visit of a Fire Officer....A place that recommends you to leave your rubbish rotten in a room in the building corridors for over a week, and that charges you if having some not "domestic" rubbish.....It is not my case, but there are comments in the Sequence UK Facebook page about problems in getting the deposit back. More than one. I hope it won't be my case....
1/5
TrustpilotAVOID AT ALL COSTS
We had to call them on several occasions just to get them to put the property on the market still don't know why they offered 200 pound discount on sale due to this but they have not paid this to me even though Miguel confirmed they would pay this into my bank several times they do not return calls and that was just to get property on market AVOID AT ALL COST NOT WORTH TROUBLE LIARS mildenhall branch
5/5
TrustpilotThis has been severely delayed by illness but has to be said
This has been severely delayed (by a year) but still needs to be said.I would like to congratulate you on the more than excellent service we have received from all of the team at the Kelvedon branch of William H Brown, none more so than the Manager, Spencer Barlett.We were going to use an online estate agent and save a considerable amount until Spencer came round to see us. He convinced us that his service was a better way forward and thankfully in retrospect we agreed albeit doubting that the much higher cost was worth it.We had solar panels on our roof under a rent a roof scheme and this proved to be a very difficult obstacle to overcome. Spencer has taken all of the multiple curved balls these have thrown with utter professionalism. He has remained honest with us at all times and offer a solution for us to agree to. I do not feel that he would have spent more time with a client had their house been four times the value of ours.All of his team have also given an excellent service to us along with the same welcoming greeting to phone calls or office visits and we have never been made to feel either like an unwelcome interruption or worse a money machine.
5/5
TrustpilotHappy with my service and my house purchase
Recently bought a house through William H Brown had a really nice case handler called Neel Rawal. He was professional, efficient, kept me up to date with everything. Im very happy with my purchase he was with me through the viewing of the property right up until the end and handed me the keys and wished me well :) wishing him all the best at William H Brown, he has a good future ahead of him.
1/5
TrustpilotCustomer Service is non existent.
Customer Service is non existent.Norfolk branch I handed my keys to Landlady on day of Inventory... Phoned one week later to enquire about my deposit.Oh we weren't told you'd left!!!Where did they think I'd been living in the mean time?Nearly three years of asking about getting an outside light fixed as pitch black. They didn't even bother to tell me I had my own off-road parking space. Total lack if customer satisfaction when don't call or email you when they say they will whereas you're out of pocket waiting for them to pull their fingers out. AVOID AT ALL COSTS.
1/5
Trustpilotarranged to meet someone from William H…
arranged to meet someone from William H Brown to view a property. The experience has put me off and i feel sorry for the seller because they are not doing their best for that customer. The man who met us didn't even introduce himself. He just unlocked the door and we went in. He knew absolutely nothing about the property when we asked him questions and didn't know which garage belonged to the property. My husband and i agreed that his whole demeanor was like he couldn't be bothered and didn't want to be there. No one has bothered phoning us to ask how the viewing went either. Very poor.
5/5
GoogleThe team are very friendly. They always answer the phone if you ring with any queries or advice.
5/5
TrustpilotBrilliant Staff, Brilliant Company
As a prospective tenant I have been taken aback at the exceptional level of service I have received, the staff are fantastic and able to take on any challenge with a smile, true credit to the company, will definitely strongly recommend based on my experience.
1/5
TrustpilotWARNING ⚠️ DO NOT USE We placed our…
WARNING ⚠️ DO NOT USE We placed our house on the market with these in 2017 we didn’t have one viewer and they were not interested in selling our house. We unwittingly signed a sole agent contract and didn’t know anything about it after being pressured into signing. When we told them we didn’t want them to market our house anymore they sent us letters from Connell solicitors demanding we paid them over £2000. Now 18 months after they are still demanding £2000 for something they never did.
5/5
GoogleMortgage advisor Bash helped us a lot in buying our house, I highly recommend him.
Agent replied · 10 November 2024
Diana, many thanks for the fantastic 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotDon’t do it!
Don’t do it! One of the worst agents I have ever used! They charge high commission and tie you in for 5 months! But fail to mention that at sign up. One member of staff was very rude in her manner. They don’t ring you to keep you updated, most other agents ring you weekly with an update, not them. I didn’t hear for 3 weeks and I had to constantly ring them. They have staff with little experience in selling houses. My advice go with someone else!
1/5
TrustpilotDisgusting con artists!!
Disgusting con artists!!! Constantly harassing you to use their very expensive mortgage advisors and if you dont use theirs you ARE NOT even getting a look in. We turned them down 6 or 7 times and everytime we phoned up to arrange a viewing or with any queries we had been "archived" so nobody could find us even though we are still actively looking for a house. We had no contact no property alerts we have been waiting 3 weeks for someone to respond to us after we asked for a viewing numerous times, the one property we did actually get to view through them we arrived at the property and they did not even know we were coming. They tell you everything you wantvtonhear and then tell the sellers completeley different things to make them sell to the ones who have used their expensive mortgage advisor.Very un professional!!!!! DO NOT USE even if u like the house just look elsewhere.
1/5
TrustpilotUNPROFESSIONAL
They advertised a house for rent on the Second Week of May and they made us want to pay extra charges and insurances. Basically they wanted to charge us for everything. (I think if they could charge us of breathing they would) So UNPROFESSIONAL and every single time you ask them about your tenancy agreement and any updates they will answer you. “I WILL GET BACK WITH YOU LATER” “I’M CALLING THE LANDLORD.” such a waste of time, money, and energy.
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