Every review we hold for the Rotherham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotFor 3 years I contacted WHB to sort out…
For 3 years I contacted WHB to sort out the severe and dangerous damp in my property. Nothing was done. It took 18 months to fix a hole in the roof, which no doubt contributed to this issue, as my ceilings fell in during the work on the roof. I made many improvements to the garden, including spending THOUSANDS on the severely overgrown garden. On my departure, I was accused of contributing to the damp (this was an issue from the OUTSIDE of the home) and that I owed them hundreds. They caused stress and anxiety to me during my letting experience. I found the dealings with them to be underhand, unprofessional and several health and safety regulations are ignored. They want to make a profit, be it by fair means or foul. Their customer care and attention to the welfare of their tenants needs some serious improvement!
Louise · 18 August 2023
★★★★★ 1/5
TrustpilotROTHERHAM BRANCH
* 0 STARS * * 0 STARS * * 0 STARS * * 0 STARS * * 0 STARS * * 0 STARS * * 0 STARS * * 0 STARS * * 0 STARS * * 0 STARS *DO NOT USE WILLIAMHBROWNWe will never do business with you again, Paid £698 for BAD CUSTOMER SERVICE AND NOTHING TO BE CHASED!!!• agent did not actively respond to interest from buyers• incorrect advertising listing• we were bullied into making a higher offer• customer service levels• inappropriate communication over the phone• miss leading information• chasing the process• office working hours• no one available to discuss matters with• false information• Mortgage service• Lying about the progression of the sale• Not aware of the process• ChargesNEVER USE WILLIAM H BROWN* 0 STARS * * 0 STARS * * 0 STARS * * 0 STARS * * 0 STARS * * 0 STARS * * 0 STARS * * 0 STARS * * 0 STARS * * 0 STARS *
Beth · 10 August 2023
★★★★★ 5/5
TrustpilotConsistent excellent service from W.H. Brown
Consistent excellent service from W.H. Brown at Clacton. Particularly Michelle, who goes over and above what is required and has done so for many months, She works hard, is polite and never makes me feel a nuisance :). Thank you so much
Jane · 2 September 2022
★★★★★ 5/5
TrustpilotWe were buying a house from WHB and we…
We were buying a house from WHB and we are currently selling it. We are very satisfied with the professional service. Everyone is always very nice and helpful, especially Cliff, who we can always rely on. They advise themselves even in times of pandemics.Thank you to Cliff and the team
Justyna · 1 June 2021
★★★★★ 1/5
TrustpilotUnderhand
I tried to sell a property through this company at auction and they had some very interesting views on the value. I said I would take my business elsewhere and the next day the local branch phoned me to try to get me to get the property put on the general sales market through their branch. I politely refused because their actions were very underhand. They have rung me weekly for a year since in one guise or another trying to get my business.
Andrew · 14 July 2023
★★★★★ 5/5
TrustpilotWHB Holderness Road
WHB Holderness Road - Hull. The sale of my property went without any issues right from the start of the valuation with Neil to Charlotte and James coming to see the house so they could help with telephone questions. Charlotte kept me updated and it sold straight away. Very happy. Thankyou
Rachel · 31 January 2021
★★★★★ 1/5
TrustpilotWilliam H Brown
William H Brown - Scunthorpe. Initially , friendly staff but as time elapsed it became evident they weren’t interested in my plight as a tenant. However it was only until very recently I realised that one staff member in particular considered it acceptable to make stuff up and frankly her motives in hindsight seem racist. It’s not a word I use lightly either. I would be very concerned if you were to rent a property with this company and specifically this branch. Whilst I have absolutely zero proof to validate my opinion , the overwhelming feeling I have as a result of dealing with this person’s lies isn’t going to go away in a hurry.
GamorneiOne · 29 June 2023
★★★★★ 1/5
TrustpilotWilliam Brown of Swaffham and William…
William Brown of Swaffham and William Brown Auctioneer facilitated viewings and offers behind my back after a sale was agreed with me under private treaty. They lied to me when I questioned why the advert had not been removed, assured me time and time again that the property would not be shown and that no more offers would be allowed, and finally just a few weeks before completion called me to say that they had allowed and taken a bid under "auction conditions" and that unless I met with all terms of this including being prepared to pay the auctioneer fees and giving an immediate deposit and to close within 28 days including forgoing my solicitors input ( which was already weeks in progress) I would loose the purchase. I made a formal complaint but had no concrete evidence in writing and the staff at the Swaffham branch closed ranks, lied, and said that they had never assured me that my purchase was safe. It has cost me thousands of pounds because I have had to rent now while looking for another property.
Thelma · 26 June 2023
★★★★★ 5/5
TrustpilotHanna was my mortgage advisor.She was…
Hanna was my mortgage advisor.She was professional, friendly and very efficient and I would highly recommend her to anyone.
Richard · 16 April 2024
★★★★★ 1/5
TrustpilotLettings yes. Property management no.
Although they managed to let out all of our properties reasonably quickly, their property management was abysmal. They gave repair work to contractors who were expensive with very poor quality work. Sometimes they were the friends and family of the staff.We had to appoint a different property management company who now is far more reliable and trustworthy.
JDev · 4 October 2024
★★★★★ 5/5
TrustpilotI highly recommend William H Brown…
I highly recommend William H Brown Stevenage. Jack Elston has made the sell of my property and move hassle free. So polite and quick to answer any questions. Thank you Jack for all you and your team have done.
Sue · 17 October 2022
★★★★★ 1/5
TrustpilotWilliam h brown in Rotherham
William h brown in Rotherham. Honestly I have never come across a more ridiculous set of people working here. Don’t rent with these people. They are terrible at communication. You flag a serious issue and they ignore it and side with their landlords as they pay the fees to them. They don’t warn you about weird landlords. They allow the landlords to book bodge jobs so when. It comes to getting your deposit back you can’t because they’ve made damages. I wish I could spend more time writing about these poor excuse of a company and employees but I don’t have the time
Anonymous · 6 June 2023
★★★★★ 5/5
TrustpilotThank you Maisie and Jack from Ware …
Thank you Maisie and Jack from Ware for finding me a rental property, Amazing service, will be recommending this branch.
Drew · 5 March 2024
★★★★★ 5/5
GoogleWe have recently rented a house from william h brown and Mckenna has been an absolute star from the start, she couldn't have done enough and was so helpful and understanding when i was stressing! 10/10 service and Jess and McKenna are both brilliant! Thankyou very much ladies!PositiveResponsiveness, Quality, Professionalism
Alex · 11 November 2020
★★★★★ 1/5
GoogleJesse Sapey is extremely rude, aggressive and unprofessional. Her customer service "skills" are very lacking. Will not be recommending or using.
Fran · 12 November 2019
Agent replied · 10 November 2024
Hello, we are very sorry to hear that you believe the service of our William H Brown team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@williamhbrown.co.uk and we can look into this further for you.
★★★★★ 1/5
TrustpilotSimply avoid at all cost !!
Simply avoid at all cost !!! Inexperience is not what you want when dealing with the biggest purchase of your life. It’s cost us ☹️
Andy · 8 November 2023
★★★★★ 1/5
TrustpilotWilliam H brown Rotherham branch
William H brown Rotherham branch. Viewed 2 property's. Unprofessional Agent's rude and ill mannered. Not honest and has no integrity. 2 hours' journey wasted. Mortgage fee's wasted and fuel cost's . Worst is the property is still for sale even though it's under contract.Avoid SalesAgent jesse.PLEASE AVOID - NO GO. AVOID !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Awais · 5 February 2020
★★★★★ 5/5
TrustpilotTammy , the superstar from Scunthorpe.
We have just moved house and relocated back to the UK .Tammy from the Scunthorpe branch was simply amazing. From start to finish she was helpful, supportive and understanding. She made what could have been stressful experience a very simple and enjoyable one.Thanks Tammy , you’re a superstar.
Duncan · 5 March 2021
★★★★★ 1/5
TrustpilotOver One Year for Nothing
Around one year ago, we were interested in a house and the seller A accepted our offer.Then after over half a year, almost all the procedures went through, the seller's solicitor stopped replying to our solicitor but reassured that they're sorting the last enquiry out.After one month, the estate agent contacted us that the seller declined to sell the house and the staff from the estate agent apologised quite sincerely. Someone senior from the estate agent gave some information of a similar property around the same area to us.We both found this house quite met our expectation so we expressed our interest and the house seller B accepted our offer within one week.As this house B is a no chain house, we expected the procedures can go through more quickly than last time. However, the enquiries have taken more than four months and there is still two outstanding enquiries. We did try to ask what the last two enquiries were but not getting any response.William H Brown is a liar as the house B suddenly becomes a chained property during the conveyancing process.
Alo · 19 April 2023
★★★★★ 5/5
TrustpilotAmazing service, talented staff
Bought a property with William H Brown, my sales negotiator, Andreea Crisan was professional and helpful at all times.I could call anytime and get help or answers to my queries.Highly recommended and will definitely buy with WHB again.
Misbah · 1 September 2022
★★★★★ 5/5
GoogleI'm giving this 5 star review to Curtis and the crew for helping me get on my feet and move to a house it was fast and easy and Curtis was really polite during the viewings
Rapid66-_- · 11 November 2022
★★★★★ 1/5
TrustpilotHarassment on another level
My wife provided my contact details to William H Brown on Rightmove when looking at a house we were interested in. When we explained our situation to them they said they would take my details off their records. 3 months on and I'm still getting weekly calls from them, even after saying under GDPR regulations I want them to remove all records they have of my personal information. I've decided now to report them to the ICO as enough is enough.
Matthew · 17 March 2023
★★★★★ 1/5
TrustpilotShocking
Shocking , they do not tell the truth then when we wanted to leave bullied us to threatening court action if we left , 5 people looked at our house 4 did not even have their houses on the market , would not release us from contract and then kept telling us to reduce the price after they valued it 40 odd thousand more , 4 months of hell and making the whole experience stressful and wasting our time !!!!! I have sold many houses and never had such an awful agents bar one staff member who was genuinely nice to us but still was not honest .
Susannah · 9 March 2023
★★★★★ 5/5
GoogleAbsolutely brilliant service from the moment Makenna made contact with me to view the house I am now renting - she was attentive efficient and brilliant in dealing with me all the way through to collecting my keys just a week later - thank you Makenna Plant xx
Deborah · 11 November 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
