Every review we hold for the Rotherham office, from every platform, shown as written. First names only.
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5/5
GoogleMy family just became new tenants at one of the Company's properties and our experience during the whole letting process has been nothing short of amazing.
Becky was so helpful and our property manager Precious has also been supportive so far. We couldn't have asked for more honestly.
Thank you for your advice, good and positive responses to our requests during this process.
You worth more than 5 stars π π€©
Olasunbo Β· 13 February 2026
Agent replied Β· 14 April 2026
Thank you so much for your kind words! We are grateful to hear that your experience with us has been amazing. We strive to provide excellent service to all of our tenants, and we are thrilled to hear that Becky and Precious have been so helpful and supportive. We appreciate your feedback and look forward to continuing to exceed your expectations in the future. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleWe are a development company in the Rotherham area and I must say with confidence that Blundells Rotherham is the place to go for a professional, and efficient service. I deal with a wonderful member of Blundells team by the name of Becky Barthrop. Compared to other local estate agents, Becky has exceeded our expectations with the service provided. We as a Development Company with future plans to develop more hi end apartments in the Rotherham area have concluded that Blundells Rotherham are the only way forward. Many thanks for the professional service provided thus far. Kind regards
Steve Β· 14 October 2025
Agent replied Β· 14 April 2026
Thank you for your kind words! We're thrilled to hear that Becky and our team at Blundells Rotherham have exceeded your expectations. We are dedicated to providing professional and efficient services for all our clients. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleMyself and my partner have recently become new tenants with this company, and theyβve been brilliant so far! Charlie Gale has been brilliant at communicating things to us and given us advice and answered any questions almost straight away. The people who we have spoke to on the phone have always been lovely and polite, best estate agents weβve been with!
Chelsea Β· 13 February 2026
Agent replied Β· 14 April 2026
Thank you for choosing us as your estate agents! We are thrilled to hear that Charlie has been providing excellent communication and support. Our team works hard to provide the best service possible and we're glad to have you as happy tenants. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleAs relatively new landlords with Blundells we put our rental in the hands of Blundells this started ok but after a while things went down hill we got little or no support when things went wrong with the tenant it was so frustrating not being able to speak to anyone nobody would answer the phone we seriously thought of choosing another letting agent.
Then Rachel moved to the Rotherham branch it was a godsend from day one she took control of the problem she was so supportive and helped us through a very difficult time Rachel is so knowledgeable explaining every step of the process making things happen.One major change was being able to speak to someone when we needed it .I am so grateful for the help and support Rachel gave thank you so much
Mark Beaumont
Mark Β· 14 August 2025
Agent replied Β· 30 May 2023
Thank you for your wonderful 5* review. Kind regards Lucy, Customer Relations.
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5/5
GoogleBecky was fantastic to work with from start to finish. She sent me a video walkthrough of the apartment right away. She followed up quickly via email and was always prompt and clear in her responses. We also spoke on the phone, and she communicated everything so well. She was very professional, friendly, and easy to talk to. I really appreciated how efficient and reliable she was throughout the whole process, considering I had not met her in person.
Gideon Β· 14 August 2025
Agent replied Β· 14 April 2026
Thank you for your kind words, we're glad Becky was able to provide such a great experience for you! Our team prides ourselves on efficient and reliable communication, and we're happy to know it made your apartment search easier. We appreciate your feedback and look forward to working with you in the future! ππΌ #happyclient #efficiency #reliability #greatexperience
Best wishes, Lucy, Customer Feedback and Support Team.
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5/5
GoogleMy first time renting alone and I was dreading dealing with an estate agent with lots of family and friends recommending I don't, however, from the first viewing of the house and meeting Rachel I was actually feeling like it was the best decision. She was really patient and understanding with my situation, she was amazing at explaining everything that I was unsure of and communication was fantastic from the off! I highly recommend this branch, Blundells and especially Rachel if you're looking for a hassle free and calm process. Thanks again Rachel!
A Β· 24 July 2025
Agent replied Β· 14 April 2026
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
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5/5
GoogleCan totally recommend Blundells as a letting agent. Charlie Gale has overseen the letting process of our rental property with total professionalism. Nothing was ever to much trouble for her and any queries were dealt with straight away. The property was tenanted within the first few days of viewings. Thank you Charlie βββββ
Abbigale Β· 13 March 2026
Agent replied Β· 14 April 2026
Thank you so much for the positive feedback! It's our goal to provide top-notch service and we're thrilled to hear that Charlie went above and beyond in helping you with the letting process. We're here to make your rental experience hassle-free and we're so happy we could find tenants for your property in record time. Best wishes, Lucy, Customer Feedback and Support Team.
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1/5
GoogleI rarely leave negative reviews, but the level of poor customer service I received from this letting agency was unacceptable. From the start, communication was frustratingly slow, with emails and phone calls going unanswered for days, sometimes not at all. When I did get a response, the staff were dismissive and unhelpful, showing little interest in resolving my concerns or providing clear answers.
Appointments were missed without notice, and I was constantly left chasing for updates regarding the property. The lack of transparency and professionalism made what should have been a straightforward process incredibly stressful.
If youβre looking for a letting agent who values their clients and offers reliable service, I strongly advise looking elsewhere. This agency clearly lacks the basic standards of communication and customer care.
Anjima Β· 14 June 2025
Agent replied Β· 14 April 2026
Hello Anjima,
Thank you for taking the time to share your experience with us. I'm truly sorry to hear about the issues you faced with our service. We take feedback seriously and would like to address your concerns. Please contact us at review@countrywide.co.uk so we can discuss this further.
Best regards,
Lucy, Customer Relations Team
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2/5
GoogleRecently sold my property with Blundells Rotherham. At first they were really good. Plenty of phone calls and emails about getting my house on the market and also arranging viewings.
However once I accepted an offer they were nowhere to be seen or heard. Emails were getting ignored and it was very difficult to get them on the phone. Other estate agents who needed to get in contact with them could not get a hold of them. When I finally did speak to someone it was me updating them what was happening and not the other way round. The complete lack of contact from them meant that I cut them out and I dealt with the buyers and onward purchase estate agents directly to make the process smoother without Blundells.
Would not recommend.
Adrian Β· 14 April 2025
Agent replied Β· 14 April 2026
Hello Adrian,
Thank you for sharing your experience with us. I'm sorry to hear about the communication issues you faced after accepting an offer. We take your feedback seriously and would like to address your concerns. Please contact us at review@countrywide.co.uk so we can assist you further.
Best regards, Lucy, Customer Relations Team
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4/5
GoogleWe were pleased to have chosen Blundell to handle the sale of our house. We found Paul and his team very professional and helpful throughout the process, most of our contact with them was through Sarah who was very friendly on the phone and a pleasure to deal with. We would definitely recommend using Blundells. However, the missing star is down to them recommending Wosskow Brown Pennine Law to see us through the process. By all means use Blundells but politely decline the recommendation of WB Pennine law. It will save you from months of frustration.
Pete Β· 14 April 2025
Agent replied Β· 26 December 2024
Hi Pete,
Thank you for your kind words and for choosing Blundells to handle the sale of your house. We're glad to hear that Paul, Sarah, and the team were able to assist you professionally and helpfully. We appreciate your feedback regarding Wosskow Brown Pennine Law and will take it into consideration.
Best regards,
Lucy, Customer Relations Team
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5/5
FacebookDespite a VERY difficult and VERY stressful situation with moving Rachel and branch manager Megan went above and beyond to make sure the paperwork was complete and my new home was ready. After my guarantor fell through both of them had a plan B despite me being very stressed and busy with work.
VERY helpful and fast to reply to my emails and deal with enquiries about things.
Absolutely A* service from both of them. Cannot recommend this branch enough.
Abigail Β· 10 April 2025
Agent replied Β· 23 October 2025
Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
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5/5
GoogleBlundells provided exceptional service from the very beginning. Our Lettings Negotiator, Rachel, was fantastic - highly knowledgeable, professional, and incredibly informative.
After viewing the property, we had just six days until the tenancy was due to be completed. Unfortunately, we encountered an unexpected hurdle during the credit referencing process due to an undisclosed CCJ from the prior year - unbeknown to us. However, Rachel's expertise and professionalism made all the difference. She knew exactly how to handle the situation, guiding us through every step and keeping us informed throughout.
Despite the initial concern, Rachelβs reassurance and clear advice put us at ease. Thanks to her efforts, we successfully completed the tenancy and received our keys on time. Every interaction with Rachel and the team was a pleasure. Everyone was approachable, helpful, and happy to answer any questions or queries we had.
A huge thank you to Rachel and the Blundells team for their fantastic support!
Natalie Β· 28 February 2025
Agent replied Β· 14 April 2026
Hello Natalie,
Thank you so much for your wonderful 5* review! We're thrilled to hear about your positive experience with Rachel and the team at Blundells. It's great to know that Rachel's expertise and professionalism made such a difference during your tenancy process.
Best wishes, Lucy, Customer Relations Team
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5/5
GoogleBecky went above and beyond to secure us the house we wanted in a very quick time frame . We appreciated how quick ,easy and efficent she dealt with our needs this put our minds at easy very quickly just when we needed it .
Shes very approacable with happy friendly personality thanks becky ! X
Laura Β· 14 October 2025
Agent replied Β· 14 April 2026
Thank you for your kind words! We are delighted to hear that Becky was able to provide you with exceptional service and secure your dream home quickly and efficiently. We strive to make the process easy and stress-free for our valued clients. Kind regards, Lucy, Customer Feedback and Support Team
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1/5
GoogleHave had very poor service provide, when the agent want something or information from you they call you every day and even give you deadline for submitting which is good but when its us wanting an update from them they dont deliver. Had an interest in one of the houses and was told its under renovations, was asked to pay holding deposit only to be told after 7 weeks of them having my holding deposit to be told they are refunding the money as they are not getting an update from the landlord.3 days later only to see the house back on the market but nothing has been said regarding my refund. I am really dissapointed. Had to call your agent Charlie Gale several times to get an update and i am still waiting to here about the refund.
Pretty Β· 7 April 2026
Agent replied Β· 14 April 2026
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
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4/5
GoogleWe were pleased to have chosen Blundell to handle the sale of our house. We found Paul and his team very professional and helpful throughout the process, most of our contact with them was through Sarah who was very friendly on the phone and a pleasure to deal with. We would definitely recommend using Blundells. However, the missing star is down to them recommending Wosskow Brown Pennine Law to see us through the process. By all means use Blundells but politely decline the recommendation of WB Pennine law. It will save you from months of frustration.
Pete Β· 10 October 2024
Agent replied Β· 24 October 2024
Hi Pete,
Thank you for your kind words and for choosing Blundells to handle the sale of your house. We're glad to hear that Paul, Sarah, and the team were able to assist you professionally and helpfully. We appreciate your feedback regarding Wosskow Brown Pennine Law and will take it into consideration.
Best regards,
Lucy, Customer Relations Team
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5/5
GoogleThank you so much to Becky and Katie for their outstanding customer service and support they provided me and partner during this stressful time. With the renting marking as competitive as it is Becky made it her mission to find us a home and made sure to answer our copious amounts phone and emails. Thank you so much!!!
Jessica Β· 14 July 2025
Agent replied Β· 14 April 2026
Thank you for taking the time to share your experience and for your wonderful 5* review Jessica! Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleKatie was extremely professional, courteous and genuinely cared about our experience throughout. Communication was excellent which really helped with our sale - including liaising with us, the buyer and both sets of solicitors. Thank you very much - I would highly recommend.
Rebecca Β· 13 December 2025
Agent replied Β· 14 April 2026
Thank you for your kind words and recommendation! Our top priority is always delivering excellent service and we are glad to hear that our team, especially Katie, was able to make your sale a smooth and positive experience. Best Wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleBecky has been brilliant helping us find a new home, she was very welcoming the moment we stepped through the door, sheβs answered phone calls, emails with all the information we needed, an absolute credit to the team. Thank you Becky.
Patrick Β· 14 October 2025
Agent replied Β· 14 April 2026
"Thank you so much for your kind words, we are thrilled that Becky provided such exceptional service during your home search. She truly is an asset to our team and we are grateful for the opportunity to help you find your dream home. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleWe bought a house through Blundells at Wickersley. They were so helpful and nothing was too much trouble. The staff were really lovely. Paul Dickinson was our main contact, he was excellent, so friendly and professional. If we sell in the future we will contact Paul and sell through Blundells. Thank you for all of your help.
Linda Β· 14 April 2025
Agent replied Β· 24 October 2024
Hi Linda,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Paul and the team were able to assist you so effectively. We look forward to helping you again in the future.
Best regards,
Lucy, Customer Relations Team
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5/5
GoogleI take pride and pleasure doing business with Blundells Rotherham, and especially the efforts , hard work and dedication shown by Ms Becky and Ms Megan is very highly appreciated. Theyβre very confident and best in what they do and did. I highly thank them and all, who have made it possible. Many Thanks once again πππ β¦
Venkat Β· 26 March 2025
Agent replied Β· 29 May 2025
Thank you Venkat for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
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5/5
GoogleBrilliant Service from start to end .I must say if any issue or hurdle comes in just let them know and they will sort out for you .I rented property and all gas / electricity / council tax and water accounts handled by them .Arranged cleaning from my house far cheaper than market.Arranged insurance quotes and all to be honest.Didnt feel that I have done anything TBH.Management is superb .Thanks Kerrie Parrish for your support and all management team .
Usman Β· 14 April 2024
Agent replied Β· 1 October 2023
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleCurrently selling our home & purchasing neither through Blundells. The experience so far has been absolutely amazing. Nothing is too much trouble and my questions are always answered! Katie Cox has been fantastic at selling our home, on the market within a week and she managed to sell within 4 days. Katie Frith has been also dealing with us and showing us around the new home we're purchasing. Nothing was ever too much trouble and she's just been wonderful to deal with. Caitlin Taylor has been helping with some questions I've had whilst both Katie's are busy, she's been just as amazing. Mick within the mortgages services is just lovely. Informative, polite and thorough with his work. I honestly cant recommend blundells enough. I'm so so glad we picked them, I 100% recommend. You will NOT be disappointed!!
Charlotte Β· 14 April 2024
Agent replied Β· 25 March 2024
Thank you Charlotte for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
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5/5
FacebookRachel managed to get me into a property within a week of me applying, she made the process straightforward, while I was going through a very stressful time. During a phone call with Rachel I also heard all the staff helping an elderly gentleman with dementia. I would recommend Blendallβs, helpful and friendly staff.
John Β· 12 March 2025
Agent replied Β· 23 October 2025
Hello John,
Thank you for your wonderful 5* review! We're thrilled to hear that Rachel was able to assist you so efficiently during a stressful time and that you found our team helpful and friendly. Your recommendation means a lot to us.
Best regards,
Lucy, Customer Relations Team
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5/5
GoogleI needed to rent a house around the Wickeresley to Wiston area after leaving London. Bundsells were efficient, easy to work with, and got me sorted quickly fuss free. I highly recommend and a special thanks to Rachel who was excellent all the way through the quick process. Thank you Blundells
Neil Β· 14 April 2025
Agent replied Β· 14 April 2026
Thank you for your thoughtful 5* review and recommendation Neil! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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