Every review we hold for the Rossington office, from every platform, shown as written. First names only.
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1/5
TrustpilotCOWBOYS - AVOID AT ALL COSTS!
Reserved a Harron Home in Feb 2018 and have had nothing but hell since. Company full of lies and would not wish the experience on my worst enemy.Was told our house would be ready by June 2018, but did not move in until 21st December. The house was handed over to us as a building site - no carpets, en suite was out of use (left with stale urine in),water coming out of the plugs/ walls, holes in the walls.Came downstairs on Christmas morning to a flooded kitchen so had to move out of the property for over 2 weeks as no one turned up to fix anything.Noel Adams the Managing Director came out to view the property after apologising and promising to make things right - when he visited the property he admitted there was no way the house had been legally singed off and all he could blame was the Christmas rush.Since then we haven't heard from Noel and he has failed to rectify over 100 issues in the house.Now everyone just ignores you, passes on the blame and refuses to listen or care.The sales people are awful - but you couldn't expect any less from a scummy business!We have building control coming to conduct a full audit on the property. AVOID AVOID AVOID AVOID - COWBOYS.COULD NOT RUN A BATH
LC Β· 14 June 2019
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1/5
TrustpilotWe purchased a Harron Home in Decemberβ¦
We purchased a Harron Home in December 2016. We have been living in it for just under 2 1/2 years now. Although Harron did rectify some of our initial defects, they have unfortunately not been to bothered about the more serious ones. We have had loads of issues in regards to dealing with them. The customer services team appear to have their hands tied and are unable to authorise most of the works that would incur costs eg Mortar that has fallen out between a lot of the brickwork. It is literally like pulling teeth, extremely frustrating. Especially as we are now 2 1/2 years into living at the property. Its like paying for a new car, been given it with dents and scrapes on it and with faulty gearbox and clutch. then been told that you have to make do while they the company wait until you are bored of complaining. Harron have no sympathy what so ever and are not bothered that they have left me with a house that is almost unsaleable. Thank you Harron Homes!!!
Jen Β· 15 May 2019
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1/5
TrustpilotProbably the worst builder in the UK
Probably the worst builder in the UK. I have had endless trouble in getting Harron Homes to resolve my snags, over 12 months now. They are completely useless and really could not care less. I fed up with customer services basically misleading and lying to not just me but every other house on our estate. I am not sure if they have awards for the poorest customer service or the worst house builders but I think Harron Homes would take both.My advice to anyone that reads this that has committed to buying a poorly built property from these "builder" is to get a professional snagging report produced (before contracts are exchanged) and make the repairs part of the contract. In addition get your solicitor to retain a percentage of the value that can be handed to Harron once the work is completed. Or simply loose your deposit and buy a proper house from another developer.
Lisa Β· 12 May 2019
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5/5
Trustpilotoaklands heath burn rd
we have been finalising a purchase of a harron home house at oaklands heath ,Burn rd huddersfield ,and are very pleased with the service and advice given by Jackie and Debbie in the sales office ,both have been realy helpful in securing our new house .
Manjit Β· 13 March 2020
Agent replied Β· 10 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
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5/5
TrustpilotJust done our options and extras andβ¦
Just done our options and extras and the choice is absolutely amazing π€© Cannot praise Jane highly enough - she always goes the extra mile and has incredible knowledge and expertise. So happy with our purchase βΊοΈ
CJM Β· 25 February 2022
Agent replied Β· 10 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
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1/5
TrustpilotAVOID AT ALL COST!
AVOID AT ALL COST!Purchased the property November 2018 and still have snags outstanding and just get ignored by customer service. Resulting in having to take legal action to repair the damage they have caused to our property. Please do your research before buying from these cowboys
Gavin Β· 2 March 2020
Agent replied Β· 10 June 2024
Thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. If you have any further concerns please continue to liaise with the customer care team.
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5/5
TrustpilotThe paddocksβ¦
Me and my husband have just moved into our new home on the paddocks everything is absolutely perfect. Julie and Paul have been fantastic throughout the experience.
Tyler Β· 30 March 2023
Agent replied Β· 10 June 2024
Hi Tyler and thank you for taking the time to leave a review. Itβs great to hear about your experience at The Paddocks. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
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5/5
TrustpilotHi we met with Esna today @ Simpson β¦
Hi we met with Esna today @ Simpson Park. Very impressed with what information we were given and all the advice she gave us. Look forward to dealing with you in the future :)
Tina Β· 26 June 2022
Agent replied Β· 10 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
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5/5
TrustpilotFantasticoooo....
Fantasticoooo..... great service, excellent customer focus too, extremely helpful especially in these unprecedented times.. I canβt thank Harron Homes enough, it is greatly appreciated the little things..... that make a huge difference. Highly recommend Harron Homes, paul stead. ππ₯π
Guest Β· 3 October 2021
Agent replied Β· 10 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
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5/5
TrustpilotVictoria Heights
I went to the launch of Victoria Heights. I highly recommend the experience. Looking to purchase a plot further up field. The show home was exquisite and beautifully finished.
Inayah Β· 7 January 2023
Agent replied Β· 10 June 2024
Hi Inayah, thank you for taking the time to leave a review. Itβs great to hear about your experience at Victoria Heights. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
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5/5
TrustpilotPhase 3 Oaklandβs Heath
I have nothing but praise for Jacquie at the Oaklandβs Heath site, nothing is too much, always makes time for us and keeps us well updated, the house is looking fantastic and cannot wait to move into our dream home!
DM Β· 25 July 2021
Agent replied Β· 10 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
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5/5
TrustpilotShipley Lakeside
Shipley LakesideVisited without an appointment but Charlotte still found time to talk to me and give me all the information I needed. Very impressed with the show homes. A lovely development in an inspiring location.
S Β· 30 April 2022
Agent replied Β· 10 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
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1/5
TrustpilotTerrible service
I went to reserve a home on Friday the 16th to be told by the sales lady that we couldnβt and that we had to ring up every Wednesday. So I rang up on Wednesday 21st and was told that we could put an early bird reservation on the plot. On Thursday 22nd I rang up to put the reservation on to be told it had already been put on by someone on Sunday 18th!! Fuming isnβt the word then The agency staff couldnβt tell me why this had happened. I have requested a phone call back from the manager still waiting 2 days later.
Loza Β· 23 November 2018
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5/5
TrustpilotHarron Homes - The Grange
We're buying a new home on the Grange devlopment and Jo at the site sales office has been excellent. We've made a number of visits to plan our move and she has been patient and helpful throughout. Looking forward to a smooth move!
Richard Β· 12 November 2020
Agent replied Β· 10 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
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1/5
TrustpilotWorst company every!
Worst company every!What a joke of a company. Been here just over a year and would never buy a Harron home again. If you want a shabby home then waste your money on these clowns. Customer service is a joke and never reply!
Aimee Β· 15 October 2020
Agent replied Β· 10 June 2024
Thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. Our customer service team is liaising with you at present to find a suitable resolution. If you have any further queries, we would urge you to contact customerservice@harronhomes.co.uk
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5/5
TrustpilotFantastic Service
Just wanted to write a review for Nicola Odlin who is covering the Pocklington site. She has been fantastic at keeping in touch with us and moving things along. Absolute star!
D Β· 26 September 2022
Agent replied Β· 10 June 2024
Thank you for taking the time to leave a review. Itβs great to hear about your experience at High Gables. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
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5/5
TrustpilotI loved the Jacquie hospitality
I loved the Jacquie hospitality, I liked the property and thinking of moving. Its quite spacious as compared to other properties I have seen.
Karuna Β· 6 May 2023
Agent replied Β· 10 June 2024
Hi Karuna and thank you for taking the time to leave a review. Itβs great to hear about your experience with Harron Homes. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
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5/5
TrustpilotVictoria Heights
Excellent show around today, show home is beautiful and Jacqui provided details for us to take home and think about our next steps.
Helen Β· 2 June 2023
Agent replied Β· 10 June 2024
Hi Helen and thank you for taking the time to leave a review. Itβs great to hear about your experience at Victoria Heights. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
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5/5
TrustpilotFantastic service
Fantastic service. Tom helped us all the way through the process. Thank you
Antony Β· 4 February 2024
Agent replied Β· 10 June 2024
Hi Antony and thank you for taking the time to leave a review. Itβs great to hear about your experience with Harron Homes. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
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5/5
TrustpilotGreat info given by Julie B atβ¦
Great info given by Julie B at Throapham and at Shireoaks. Helping my son buy his first home so nice to speak to someone who could help and get the right info for me.
GARY Β· 5 April 2022
Agent replied Β· 10 June 2024
Thank you for taking the time to leave a review.Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
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5/5
TrustpilotGreat customer service from John at theβ¦
Great customer service from John at the Far Grange Meadows site who is so knowledgeable answering all of my queries and arranging additional house visits. These fantastic quality homes.
Vernon Β· 6 November 2022
Agent replied Β· 10 June 2024
Hi Vernon, thank you for taking the time to leave a review. Itβs great to hear about your experience at our development, Far Grange Meadows. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
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5/5
Trustpilot5βοΈβοΈβοΈβοΈβοΈ
Beautiful homes and absolutely amazing sales staff that help you every step of the way, particular thanks to Jo at The Grange who is always there to guide and help in anyway she can.
Christiana Β· 12 March 2022
Agent replied Β· 10 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
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4/5
TrustpilotJason Peck provided excellent customer care
Jason Peck provided excellent customer care on site, without his help the experience would have been infinitely worse. The company is heading in the right direction, nice houses but needs to put customer needs first and sort out the gardens.
Daniella Β· 12 February 2021
Agent replied Β· 10 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
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1/5
TrustpilotAwful house builder
Awful house builder, poor quality and dangerous.Customer service is non existent, they have no intention of putting right the faults. Do your research about this company and buyer beware!
Louise Β· 18 October 2022
Agent replied Β· 10 June 2024
Hi Louise and thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. We have spoken to our Yorkshire customer service team and are aware they are liaising with you at present.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.