Trusted Agent profile · Romford, Greater London

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Bairstow Eves Romford reviews

4.4

★★★★★ Great

322 reviews across 1 platform

24 High Road, Chadwell Heath, Romford, Greater London, RM6 6PR

Part of Bairstow Eves, see every office.

Bairstow Eves's office in Romford, Greater London, at 24 High Road, is rated 4.4 out of 5 across 322 reviews on 1 platform, including 322 Google reviews rated 4.4.

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4.4 / 5

322

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Romford office, from every platform, shown as written. First names only.

1/5

Google

what we experienced with this agency was terrible...agent showed us an apartment to rent and started often ringing us and asking us whether we want it..One Thursday we gave a deposit 500£ for this apartment and we agreed on Saturday to go to begin to fix documents.On Saturday we went to the office at 9.30 am but our agent was not there, and they said she would come in 1 pm we returned to 1 nM but she had not come...and so began the search for the agent .Monday she was not working Tuesday she was at work and started paperwork on Wednesday again disappeared she knew that we hurry and the deal was to strike on Friday. Thursday she came to work and said that paperwork and will ring an hour but she doesn't ring...We called her and she said the owner of apartment accepted another offer sorry!!!!! We were in shock!!!!This woman left us on the street and had to live in friends...and she offered to give us the same apartment but free after a month this woman was joking with us!!!!!!!!

IRENA · 10 December 2017

Agent replied

Good afternoon, I am really sorry to hear of the service you have experienced. I do apologise however I am unable to locate your account with the limited details in order to look into this further. I would please ask that you contact us on customercare@countrywide.co.uk with further information so that this can be addressed accordingly. Many Thanks.

5/5

Google

I can not say more then that.If i had possibility to give them 1000 stars belive me is not enough for describe the whole team from Romford office.Brilliant people there,nice and charming.They help me whit so much patience and they guide me trough all process.Was the first time for me when i let something.If somebody gone ask me if i know a good letting agency where your nationality don't count be sure i gone tell them about Romford office.Thank you guys for everything thing you did for me and make me feel equal with my adoptive country!!Big hug for all the letting officer who's working in Romford office

Liviu · 10 December 2017

Agent replied

Thank you for your lovely review of us here at Romford Bairstow Eves, we look forward to continuing to work with you!

5/5

Google

Nicola was super helpful and pleasant throughout. Her availability and responsiveness helped alleviate some of the anxiety of the buying process.PositiveResponsiveness, Professionalism

Patrick · 22 August 2021

Agent replied · 11 June 2024

It’s really lovely to read another 5* review . Many thanks, Lucy, Customer Relations.

5/5

Google

I thoroughly recommend Barstow Eves in Romford. Jason has looked after my property for 6 years and has been professional and very helpful throughout

K · 16 March 2021

Agent replied

Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Thank you Jason, Sophie and Tosan for all your help with renting my property. It is so nice to deal with a professional agency that cares about their customers

Mark · 14 May 2019

Agent replied

Thank you Mark for your 5* review and kind comments. It's good to hear that Jason and the team have provided you with excellent service. All the best, Mike.

5/5

Google

Let my property through this office and received 5 star service from day 1! The team found me great profesional working tenants. Jason was helpful, honest and productive at all times. Oz & Ash offers great customer service and always went the extra mile to help! Really happy with this let and would definetly recommend everyone to let via bairstow eves in romford.

Aysel · 11 December 2015

5/5

Google

I had such a great experience here, this is how an estate agent should run. They were excellent in keeping up to date with new properties comimg on the market and booking viewings in imedietly. The process was simple and easy. Very friendly and helpful staff. They had a spare key for when we managed to get locked out. Very grateful to them for finding us our beautiful new home. Highly recommended.

Sara · 14 July 2020

Agent replied

Thank you Sara for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Thank you for the recommendation. Best wishes, Lucy.

5/5

Google

Freddie,Jessica and Clairessa have all played a tremendous part in finding me a tenant for my property and completing the whole deal in a week. I can't thank them enough,provided excellent service. I have another property to put on rental market which i will give them to handle. I

Mahendra · 22 August 2023

Agent replied · 27 August 2023

It’s really lovely to read another 5* review and recommendation. Many thanks, Scott @ Customer Care

1/5

Google

Really bad service. Lied to just to get our listing. No one available to speak to on the phone. Poor communication. Have now asked for my property to be removed. No apology received.

J · 16 July 2024

Agent replied · 13 November 2024

Hi Jillia, we're sorry to hear about your experience. We take your feedback seriously and would like to address your concerns. Please contact us at review@countrywide.co.uk so we can further discuss and assist you. Kind regards, Lucy, Customer Relations.

1/5

Google

Really bad service. Lied to just to get our listing. No one available to speak to on the phone. Poor communication. Have now asked for my property to be removed. No apology received.

Jillia · 8 July 2024

Agent replied · 11 July 2024

Hi Jillia, we're sorry to hear about your experience. We take your feedback seriously and would like to address your concerns. Please contact us at review@countrywide.co.uk so we can further discuss and assist you. Kind regards, Lucy, Customer Relations.

1/5

Google

Avoid Bairstow Eve Letting Agents like the plague. They consistently underperformed, they forge contracts, they fail to meet basic standards, and left me feeling exploited and let down. Airbnb would be a better choice. AVOID AVOID AVOID. They're an absolute bunch of charlatans!! (you dumb letting agents can Google that)

David · 30 June 2023

Agent replied · 30 July 2023

Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at review@countrywide.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer.

1/5

Google

Yes people there were friendly, but that's about it. First off, paid a 'reasonable fee' of £300 and spent 30 minutes writing down every personal detail for a background check. Then paid another £125 for contract drafting. Took them almost 3 weeks to draft the contract. Finally they will frequently close early or have no one in the office during opening hour. I would rather take the risk using Gumtree next time than use BE again

J · 31 July 2016

Agent replied · 30 July 2023

Dear Mr Jin, thank you for your feedback and I am very sorry you feel the service you have received has not met the standard you would expect. We are very sorry you feel the reference and contracts weren’t complete to your standard however Countrywide do always go above and beyond for our landlords as well as our tenants . I must express how strict our referencing checks are and as a result we would require personal details as we did at the time. The tenancy agreement is always produced by our legal team in a timely manner and will only be put together once all checks are complete and the fee’s are paid. If there is any way we can improve your experience with us please do not hesitate in contacting the Romford Lettings Manager on 01708 288398.

5/5

Google

Thanks to Jessica , Jason and Freddie for a fantastic service . Very helpful and made the process easy for us to understand.

Harry · 24 February 2020

Agent replied

Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.

1/5

Google

Yes people there were friendly, but that's about it. First off, paid a 'reasonable fee' of £300 and spent 30 minutes writing down every personal detail for a background check. Then paid another £125 for contract drafting. Took them almost 3 weeks to draft the contract. Finally they will frequently close early or have no one in the office during opening hour. I would rather take the risk using Gumtree next time than use BE again

Jims · 11 December 2015

Agent replied

Dear Mr Jin, thank you for your feedback and I am very sorry you feel the service you have received has not met the standard you would expect. We are very sorry you feel the reference and contracts weren’t complete to your standard however Countrywide do always go above and beyond for our landlords as well as our tenants . I must express how strict our referencing checks are and as a result we would require personal details as we did at the time. The tenancy agreement is always produced by our legal team in a timely manner and will only be put together once all checks are complete and the fee’s are paid. If there is any way we can improve your experience with us please do not hesitate in contacting the Romford Lettings Manager on 01708 288398.

5/5

Google

Jes, did fantastic in the purchase of my residential home... She is very good with getting update and made the process stress free.

Magnus · 26 November 2024

Agent replied · 3 December 2024

Many thanks for your fantastic 5* review Magnus. I will of course pass on your kind hearted words to our Romford branch. Best wishes, Lucy, Customer Relations.

5/5

Google

The Romford team of Jason, Jessica and Freddie provided an excellent service from start to finish. Not only securing a very good tenant, but under the Counrtywide umbrella many useful associated services such as check in and out inventory's and Section 21 notices. A one stop shop for sure. Many thanks to you all.

G · 2 December 2022

Agent replied · 30 July 2023

Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Such a lovely bunch! Every time I go in for my mortgage appointment it’s like I’m going in to the cafe with my friends. Really friendly and helpful!

Mo · 29 July 2024

Agent replied · 23 July 2024

Thank you for your excellent 5* review Mo. Best wishes, Lucy, Customer Relations.

5/5

Google

Very happy with the services provided to me by Fredie, Jess & Clairessa. Very polite, hard working , responsible and good team . I am lucky to have them !!!

Mruthunjaya · 15 June 2024

Agent replied · 18 June 2024

Hi mruthunjaya danappa Hulgur, Hello! We are delighted to hear that Fredie, Jess, and Clairessa provided you with excellent service. Thank you for your kind words, we are grateful to have such a dedicated team. Kind regards, Lucy, Customer Relations.

5/5

Google

me and my wife are new landlords and are renting out our first house, Jessica, Freddie and Jason guided us through the rental process, with great professionalism, we had a new tenant moved in within weeks of the property going on the rental market, and obtained a good rental value with great management rates, would defo recommend these guys if your looking to let a property

Richard · 22 August 2020

Agent replied

Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).

5/5

Google

Freddie helped me find a property in 72 hours. He made me a VIP client. Only agent I know that goes the extra mile thanks again Freddie

Mitchell · 29 July 2024

Agent replied · 23 July 2024

Many thanks Mitchell for your kind 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Very good and professional service. Freddie was very professional and very helpful through all steps.

Ahmer · 25 April 2021

Agent replied

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations

5/5

Google

I cannot rave enough about the customer service I received from these guys! Especially Astrit, he answered every question I had in a prompt and professional manner and even helped to arrange my house insurance. Great guy who goes that extra mile! I would definitely recommend these guys to me friends and family in the future

John · 11 December 2015

5/5

Google

Very good team at Bairstow Eves, Jess Clairessa and Freddy very helpful from show prospective tenants round to carrying out thorough background assessments, Bairstows have a wild range off options for landlords. So I’m hoping for a hassle free tenancy, thanks to all the team at Bairstow Eves Romford

Darren · 1 January 2023

Agent replied · 30 July 2023

Many thanks for your kind words and fantastic 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Best mortgage advisor that I’ve work with. Quick response , good advice and very friendly Thank you Dinta Highly recommended

Cristinel · 31 July 2018

Agent replied

Hi Cristinel, thank you for your excellent 5* review of the great service you received from Dinta, our mortgage advisor and it is fantastic to read that she responded quickly, offered good advice and was very friendly. Thank you also for your kind recommendation. Best wishes, Emma.

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