Every review we hold for the Rock office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleSarah and Lucy were extremely helpful in helping us to get to completion on the purchase of our property. They ensured we, as buyers, were kept informed of progress and went above and beyond to facilitate a complex sale.
We would highly recommend Sarah and Fine and Country, Sarah and the team were all very friendly and actively wanted to help.
Thanks again, for helping us get into our forever family home.
James · 28 September 2026
Agent replied · 30 September 2026
Hi James, Thanks so much for the lovely review and feedback. I am so pleased that you and your family are now living in your 'forever home'. Good luck and please keep in touch. All the best. Sarah
★★★★★ 5/5
GoogleHaving recently sold our property with Sarah and her team we would like to say a big thank you for making the process as stress free as possible. We knew from the off that we were going to be in good hands with Sarah, her knowledge of the market proactive responses to our and our buyers queries and her commitment to go "that extra mile " played a great part in us securing a quick and satisfactory sale.
If your looking for an agent who is approachable professional and maintains high standards you could go no further than put yourself in the capable hands of Sarah and her team.
Bill · 2 June 2026
Agent replied · 11 May 2026
Thanks very much for a fabulous review! It means so much to us that your sale was successful. Good luck with your new property search and please let us know how you are getting on. Warmest wishes. Sarah
★★★★★ 5/5
GoogleSophie, Sarah and the entire team at Fine & Country Northumberland were an absolute delight to work with during the purchase of our new home.
Their attention to detail, consistent communication, and “nothing is too much trouble” attitude were truly second to none. From our very first interaction through to completion, I have been continually impressed by the professionalism, warmth and care shown throughout the entire process.
If we ever decide to sell our home in the future, the team at Fine & Country Northumberland will be my first call without hesitation.
They genuinely make you feel like part of the family, and every possible detail is thoughtfully considered along the way.
Monica · 2 June 2026
Agent replied · 14 May 2026
Thanks so much for your kind words, Monica. It was a pleasure meeting you and I hope you are very happy in your lovely new home. Warmest wishes. Sarah
★★★★★ 5/5
GoogleSarah Tuer and her team at Fine & Country did an excellent job at selling our property. Sarah was highly professional throughout the whole process and very pleasant to deal with. Through her extensive range of contacts she was able to identify a motivated cash buyer and the final price we were able to negotiate, with Sarah's expert advice, was above what we were looking for.
David · 16 February 2026
Agent replied · 15 April 2026
Hi David. Thank you so much for your lovely review. It has been a pleasure working with you for the successful sale of your wonderful home. I hope you are settling into your new surroundings. Take care and keep in touch.
All the best,
Sarah
★★★★★ 5/5
GoogleDescribing Fine & Country as estate agents really does not do their business justice. I would describe them more as a 24/7 house selling concierge service. Highly professional, available evenings/weekends and always quick to respond to any needs or concerns.
A big thank you to Sarah, Sophie and their team.
Emma, Marc and Isabelle.
Marc · 16 May 2026
Agent replied · 11 May 2026
Thanks so much for your lovely review. So happy everything went smoothly with the sale of your beautiful home. Take care and keep in touch. Warmest regards to you all. Sarah
★★★★★ 5/5
GoogleSarah and her team were very professional when dealing with the sale of our house. Sarah was very proactive with a selection of potential buyers ready to view. She was also very supportive and sympathetic when unforeseen problems arose. I would wholeheartedly recommend Fine and Country as experts in the buying and selling market.
Vivienne · 11 May 2026
Agent replied · 11 May 2026
Thanks so much Stephen and Vivienne. It has been a pleasure working with you both for the sale of your lovely home. I am so pleased to see you settled in your new home. Take care, Warmest regards. Sarah
★★★★★ 5/5
GoogleAbsolutely Brilliant.
Sarah, Sophie and her team are fantastic. Estate Agents often receive a bad reputation for taking a fee and not doing much - not Fine and Country they go over and beyond your expectation. Their attention to detail is perfect making sure that your property looks the best it can be. Additionally Sarah is with you every step of the way from the beginning to the end. Her support when you start to have a ‘wobble’ is not only friendly but professional and holds your hand through the whole process. I now consider Sarah a good friend which can’t often be said about ‘agents’.
I would have no hesitation at all in recommending Sarah and her team.
Lynn · 16 September 2025
Agent replied · 21 May 2025
Thanks so much for the fabulous review Lynn - it means so much to me and our team. We endeavour to make your moving journey as smooth and stress free as possible. We are so pleased to have also found lovely buyers for your gorgeous property. You and Malcolm have been a pleasure to work with, and I agree, we are now great friends. Hope to see you again soon when you are all settled into your new home. x
★★★★★ 5/5
GoogleWe sold our house in Northumberland with Sarah at Fine & Country. From the beginning Sarah’s professionalism & experience came to the fore, we knew we’d made the right decision. The communication was exceptional from both Sarah and her team, this was very reassuring. Can’t recommend Fine & Country enough! Thank you all again, best wishes, Gill & Paul.
Gill · 16 November 2025
Agent replied · 15 April 2026
Thanks so much for taking the time to send a review. I hope you are settling into your new home really well. Hope to see you soon!
★★★★★ 5/5
GoogleTotally professional and committed service for the sale of my property provided by Sarah and her staff. They handled a very impressive brochure for our property, both printed and available on line, carried out all viewings whilst keeping us up to date with responses. Part of their service was a video presentation including a walkthrough and aerial which was important to get a proper idea of our property. Would happily recommend this estate agent particularly for higher value or niche properties.
Julian · 2 June 2026
Agent replied · 14 May 2026
Thanks for the fantastic review; it is very much appreciated. I am so pleased we achieved an excellent result in your property sale - it is such a wonderful property in a stunning location. Sending you both warmest regards. Sarah
★★★★★ 5/5
GoogleWe have just completed our house sale and new home purchase with Sarah Tuer at Fine & Country. Her professional manner, excellent service and attention to detail in the marketing and selling of our property combined with her support in helping us secure our dream house was absolutely excellent. We could not recommend Sarah and her team more. Thank you!
Sanchia · 16 September 2025
Agent replied · 29 May 2025
Thanks so much for your lovely review. It has been an absolute pleasure working with you and Simon. I wish you many years of happiness in your fabulous new home. And yes, I would love to catch up with you both for a coffee when you are all settled! Thanks again. Sarah and the Team x
★★★★★ 5/5
GooglePremium service for selling premium properties. Sarah and the team were fantastic and provided an excellent service to get our house sold. I'd have no hesitation recommending them or using them again.
Pete · 10 May 2026
Agent replied · 11 May 2026
Thanks so much for the wonderful review, Pete. It has been an absolute pleasure. Your home is stunning and we are so happy to have secured a successful sale for you. Best Wishes.
★★★★★ 5/5
GoogleSarah was extremely professional, helpful and kind. She guided us through the process, helped keep things on time, and was always available for questions. Thank you, we appreciate it a lot!
Rose · 17 May 2026
Agent replied · 22 May 2026
Hi Rose. Thanks for the lovely review. I am so delighted you are settling into your lovely new home. Keep in touch. Regards Sarah
★★★★★ 5/5
GoogleSarah and her team were absolutely fantastic with helping me purchase my dream property.
So helpful and always on hand, they certainly go the extra mile. I would highly recommend.
Jennifer · 14 May 2026
Agent replied · 15 May 2026
Thanks so much for the wonderful review, Jennifer. I'm sure you will be very happy in your beautiful new home. Warmest regards, Sarah
★★★★★ 5/5
GoogleThanks to Sarah for her professionalism and care in providing me with an expert property valuation.
Clare · 3 August 2026
Agent replied · 4 August 2026
You're most welcome Clare. It was my pleasure to be able to help.
★★★★★ 5/5
GoogleSarah Tuer is an excellent estate agent. Her response times were excellent; her communications to us always cordial, energetic and transparent and her willingness to help iron out wrinkles exemplary. A professional who offers a bespoke service to sellers and, like us, buyers alike. I recommend her (and indeed her daughter, Sophie Luer) alike.
Patrick · 16 September 2025
Agent replied · 16 April 2025
Thank you for your lovely review Patrick. I am so pleased you are happily settled into your new home.
★★★★★ 5/5
GoogleFrom day one Sarah was extremely lovely, professional and knowledgeable. We felt confident that our home would sell with her. She provided a quick but professional turnaround on getting our home photographed and ready to market.
Sarah staged our home beautifully and really has an eye for attention to detail. She spent a full day at our house making sure everything was absolutely perfect and it was clear to see her passion and care. The photos came back fantastic and the drone footage was incredible. We had so many comments from neighbours and friends about how well the property was marketed, we almost wanted to keep it!!
As soon as the house went to market we had viewings booked in and within 4 days we had sold for the full asking price. We couldn’t have been happier.
Due to our position with purchasing a new property the sale took a little longer than planned but Sarah remained in contact regularly with not only the sale but also helping us and giving us advice on homes that we were looking to buy. She really did offer an all round service and we knew that she was only ever a text or phonecall away.
We’re so glad we chose to sell our home with Sarah and her team at Fine & Country and recommend her to everyone. Thank you! It was a pleasure getting to know you xx
Nicolle · 30 August 2024
Agent replied · 1 January 2024
Thank you so much for the lovely review Nicolle. It was an absolute pleasure.
★★★★★ 5/5
GoogleMany thanks to the F&C team Newcastle/Northumberland. Sold our property very quickly (within a month of advertising), offered a first class service that included those extra touches required to sell an executive home.
Particular thanks to Sophie (Luhr) who supported us throughout, only the 2nd home we've sold in 25 years and the stress can be unbearable, but with Sophie's support we sailed through it all.
Can only recommend you give this team a try, especially if you have a higher end/bespoke property.
Gary · 30 August 2024
Agent replied · 10 November 2024
Thanks so much for the lovely review Gary. It has been our pleasure to assist you in the sale of your beautiful home. Wishing you both well in your future ventures. Please keep in touch. Kindest regards. Sarah
★★★★★ 5/5
GoogleSarah Tuer sets the standard that all property consultants and estate agents should aspire to. We have found her to be highly professional and extremely knowledgeable about the Northumberland property market. In addition, she is charming, engaging and took a real and sustained interest in our property search, quickly gaining a thorough understanding of what we were looking for. Sarah is a great ambassador for the Fine & Country brand and we wouldn't hesitate to seek her advice in the future when buying or selling property.
Phill · 30 August 2024
Agent replied · 10 November 2024
Thanks so much Phill. I'm delighted that you will be moving into your new dream home soon!
★★★★★ 5/5
GoogleSarah and Lucy both seemed to deal with us in the purchase of our new home. We were very happy with the way they kept in contact throughout the whole process. They also gave the occasional "prod" to the solicitors to keep the legal bits going in a timely manner.
David · 23 September 2026
Agent replied · 27 September 2026
Thank you for your positive review David. We are so pleased you are now living in your lovely new home and wish you many years of happiness.
★★★★★ 5/5
GoogleSarah and her team are second to none. I can’t recommend more highly.
An absolute pleasure to deal with; on hand 24/7 whatever the question or concern.
Thoughtful, empathetic and reassuring. I can’t imagine going on my house sale journey without them.
Their marketing and profile compilation of my home was 5 star which reflects the standard of their business.
Would I use again or recommend? Absolutely!
Karen · 30 August 2024
Agent replied · 10 November 2024
Thanks so much for the lovely review, Karen. It was an absolute pleasure.
★★★★★ 5/5
GoogleWe would highly recommend using Sarah Tuer of Fine & Country. The whole process of selling our property went extremely smoothly due to the excellent attention to detail and communication provided by Sarah and Sophie. We have moved several times over the years and have never received such an excellent service. Many thanks Sarah and Sophie from very happy clients.
Eric · 30 August 2024
Agent replied · 10 November 2024
Thank you so much for the lovely review, Eric. It has been an absolute pleasure assisting you both in your moving journey. I am so delighted the process has gone smoothly. Good luck in your new home and wishing you all the best in the future. Keep in touch!
★★★★★ 5/5
GoogleWe are very happy to recommend Sarah Tuer without reservation. She personally undertakes all aspects associated with marketing and selling the house. This provided great continuity, clarity and confidence for us but was even more important in attracting and working closely with our buyers. The whole process led to a successful sale to the satisfaction of all parties - which was incredibly smooth and uncomplicated. Thank you Sarah.
James · 30 August 2023
Agent replied · 31 May 2023
Thanks James, I am delighted that we achieved a great result. It was a pleasure working with you both and your gorgeous property. It is very much the dream home!
★★★★★ 5/5
GoogleWe could not have asked for more. The Northumberland team were always available whenever we needed support, the sales campaign was exceptional and the swiftly sale was just what we needed. Absolutely brilliant, would fully recommend!
Katie · 11 June 2026
Agent replied · 12 June 2026
Dear Katie and Ian, Thanks so much for your wonderful review. You have a beautiful home and it has been our pleasure to help you on your moving journey. Warmest regards, Sarah and the Team x
★★★★★ 5/5
GoogleWe are absolutely delighted with the services we received from Sarah and her team at Fine & Country Newcastle and Northumberland.
From our initial appraisal meeting to the sale of our home, nothing was too much trouble for them. The service was professional and personal, and I would certainly recommend them to anyone looking to sell their property.
Thank you again for all of your hard work.
Andrew · 22 August 2023
Agent replied · 29 August 2023
Thanks so much Andrew. This means a lot to me. It has been an absolute pleasure working with you and I am sure our paths will cross again. Enjoy your new home!
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