Horizon Estate Agents Rochford reviews

★★★★★ 2/5

Google

My in-laws rented a property through Horizon at an assisted living property. While they were quick to respond to issues and rectify. The condition of the property before moving in itself was unacceptable. It was poorly maintained, with worn décor and carpets in such bad condition they were a clear trip hazard. Especially considering this is place for older residents many with poor mobility. We were advised that the landlord, (Fairhavens solicitors), refused to carry out the necessary work to make the property safe and fit for purpose. We had to replace carpets and redecorate at our expense. During what was already a very difficult time, when my father-in-law had to move into a care home, so he could be with my mother in law who was already in the same care home. The rent was accidentally overpaid. Rather than simply refunding the money, Horizon chose to deduct a £15 “admin fee.” They initially blamed and insisted it was due to bank charges, which when proved to be incorrect. Then admitted it was simply a charge for their time. This felt petty, opportunistic, and completely lacking in empathy given the circumstances. We had been considering instructing Horizon to value and market our own property, but after this experience, there was zero chance we would use. Hence why we used Amos who were excellent in every aspect. Updated: We did raise our grievances with you at the time, including our request for the property to be redecorated and the dangerous carpet to be replaced. That request was refused, so please do not attempt to suggest that these issues were not raised or that you were unaware of them. You were fully aware of our concerns throughout. I note your acknowledgment that an administration fee was being charged, as there were no bank charges. This was clearly established during our telephone conversation. When I challenged a member of your team on the claim that these were bank charges. The explanation immediately changed and admin fee was introduced to the conversation. This is deeply concerning and raises serious questions about the accuracy and transparency of the information being provided. Given that you received over £30,000 in rent on behalf of your clients, which was always paid in full and on time, it is frankly astonishing that you have chosen to impose an administration fee in these circumstances. Quite honestly, the administration fee comes across as nothing more than a petty and transparent attempt at one last jab. It’s not about the amount of money involved; it is about the principle and the way this has been handled. We find the decision to levy this additional charge particularly disappointing and difficult to justify. I expect you to reconsider the charge and donate the fee to the Alzheimer’s Charity.

Mark · 16 August 2026

★★★★★ 5/5

Google

Horizon has managed our rented property in Rochford for nearly twenty years and we have always found them to be a completely professional outfit staffed by people who properly understand the meaning of customer service. Our main point of contact in recent years has been Allison who always provides service with a smile and is a real pleasure to deal with. We have recently decided to sell the property and, of course, the Horizon staff are being as helpful as usual UPDATE When we finally got the property back with vacant possession we were, to say the very least, horrified at the filthy condition in which it had been left. I walked round with Kerry who from her long experience was able to advise several practical options as to what we might or might not do prior to putting it on the market. In the end we decided to undertake a deep clean and redecorate. Four weeks later we placed the property on the market at 11.00 on a Thursday and by 12.05 on the same day Calum had found us a cash buyer and we had agreed terms. (Not sure if this is a record or just “business as usual” for Horizon but either way I was pretty impressed!) After that, Calum kept us fully up to speed with progress and was proactive in sorting out a few issues to keep things moving along.until completion. All in all a relatively pain free experience and as I said in my earlier post it’s always a pleasure dealing with professionals

Ron · 6 May 2026

★★★★★ 5/5

Google

I am writing to express my appreciation for the exceptional services provided by Horizon Estate Agents, specifically Kerry. Recently, my experience purchasing a property through Horizon was nothing short of excellent. Kerry's professionalism and assistance throughout the process were truly commendable. Her expertise and knowledge of the local housing market exceeded my expectations. I would like to extend my gratitude to Kerry and the entire team at Horizon for their outstanding service. The seamless transaction and attention to detail demonstrated by Kerry and the team have left a lasting impression on me. I look forward to potential future purchase with Horizon Estate Agents based on the positive experience I have had. Once again, thank you for the exceptional service provided and result oriented !.

SYDNEY · 6 May 2026

★★★★★ 5/5

Google

We had a really positive experience with Christian and couldn’t recommend him highly enough. He was friendly, professional and genuinely helpful. He took the time to answer all of our questions, was always easy to communicate with, and made the whole experience feel relaxed and straightforward. Christian was an absolute pleasure to deal with, and we wouldn’t hesitate to recommend him to others.

Lauren · 29 July 2026

★★★★★ 5/5

Google

From the moment of initial contact Kerry and her team were so proactive. Because Kerry had full knowledge of her clients’ requirements she was able to direct buyers for viewings and so we were able to sell our house before it went on to market. It was a smooth and very fast process and I can’t thank the team enough.

Jenny · 26 July 2026

★★★★★ 5/5

Google

Recently used Horizon to arrange a rental for my mum. Everything went very smoothly without problems. Alison was extremely helpful, keeping us well informed throughout the process. We were very fortunate to have her looking after us at what was a stressful time for my mum. Would definitely recommend.

Linda · 5 October 2026

★★★★★ 5/5

Google

Myself and my husband can’t thank Horizon enough. From a bad experience with a previous property and Estate Agent at the start of our process which unfortunately we had to pull out from. Our experience this time round was completely different! Kerry from Horizon was great from the get go. She had this property in mind for us, which we loved from the first viewing. From the viewing to completion Kerry and her team were on it! We mainly dealt with Kerry and Reece who always answered our questions asap, got on to solicitors when needed and I feel due to having them onboard aswell as a good mortgage broker (Bolt Mortgages Cara) and a decent solicitor (Tolhurst Fisher). Meant we were able to complete in 10 weeks. So thank you Horizon. We would certainly use you again in the future.

Sally · 6 February 2026

★★★★★ 5/5

Facebook

What a great experience dealing with Horizon was and we were purchasers not vendors. Reece, Kerry & Callum kept us informed of progress all the way through. They called us every time they said they would and were always helpful, friendly and professional. Would definitely recommend them.

Kerry · 11 September 2026

★★★★★ 5/5

Google

We have moved home on a couple of occasions, but the experience and the professionalism we received from FBM Milford Haven and in particular Leanne Howlin is something we will always be grateful for. From the outset we were kept up-to-date and reassured throughout the whole experience. Should we ever consider moving again we would have no hesitation in speaking to her with a complete confidence that we will get the best possible service available. Many thanks, Leanne, for your dedication.

K8rno · 29 July 2026

★★★★★ 5/5

Google

FBM Milford Haven- I dealt with Kaley from start fo finish and wow- what a pleasure! Kaley assisted me to navigate purchasing my first home and putting everything so simply and jargon free so I could understand things as a first time buyer! Communication was seamless and there was never a time where I wasn’t updated on progress. I was also signposted to trusted mortgage advisors and surveyors that would help me with all the other necessities when buying a home and they were also fantastic to deal with. Kaley- a review is just a small gesture but I wanted to acknowledge your time, professionalism and the great service you provided to me. I really appreciate everything you've done. THANK YOU!

Marcell · 29 July 2026

★★★★★ 5/5

Google

Had a great experience with FBM estate agents. Kaley and Leanne were both fantastic when I visited the office to arrange some property viewings. They were very knowledgeable, friendly, and more than happy to help with anything I needed. They also went out of their way to suggest other properties that matched what I was looking for, which I really appreciated. Their excellent customer service made the whole experience easy and enjoyable. I would highly recommend Kaley and Leanne!! 🤩

Shannon · 28 July 2026

★★★★★ 5/5

Google

We were looked after brilliantly by Calum, Reece, and Kerry throughout the entire process. Their professionalism and dedication made a real difference, even going so far as to arrange for documents to be signed in Scotland to ensure our exchange date was met. What stood out most was their communication. While others were unsure of progress, it was Horizon who kept us informed and reassured. Calum, Reece, and Kerry were consistently proactive, friendly, and reliable. We are incredibly grateful for their support and wouldn’t hesitate to recommend Horizon Estate Agents to anyone looking for a smooth and well-managed move.

Lorraine · 7 November 2025

★★★★★ 5/5

Google

Horizon came out to value and view my property and were very friendly and helpful from the start. In the first weekend alone, there were four interested parties, and within a week I had several offers. The sale went through quickly and smoothly, and whenever I had a query Kerry was there to help. Everything ran without a hitch and I’m very pleased with the outcome. I would highly recommend Horizon.

Lucy · 26 October 2025

★★★★★ 5/5

Facebook

I have had rental properties for several years now and cannot recommend Horizon high enough . As a landlord knowing my properties are being taken care of in a professional and honest manner is a huge plus for me . Allison is a great communicator and I know if I contact her or the team I will get a prompt response . I wouldn’t use anyone else ! Regards N,Sheppard

Lorraine · 1 November 2025

★★★★★ 5/5

Google

Since renting my property with horizon I have been looked after by Allison and she has been extremely helpful with any issues or questions I have had. This has made the whole experience a lot easier and comforting to know she is only a call away for any advice or help. Thanks Allison your a credit to the company

Steve · 24 November 2025

★★★★★ 5/5

Google

Horizon were a pleasure to deal with when selling my mother's house in Richford. From the start to finnish Reece was such a great help with keeping us informed of the whole process. I would very much recommend using them again. Thank you again Horizon team.

Paul · 6 March 2026

★★★★★ 5/5

Google

Kaley and her team are the ultimate professionals. Kaley especially is friendly, hardworking, helpful, understanding and extremely knowledgeable about the housing market in Milford Haven and the surrounding areas. Everyone in the team is fantastic ensuring you have a first-class service from them at FBM Milford Haven. There is nobody better to buy and sell houses with!

Leanne · 28 July 2026

★★★★★ 5/5

Google

Allison at horizon was amazing made the move from start to finish so much easier then we have experienced before with letting agents! Also is Allison was not around one of the other members of staff was always on hand to help thanks Allison and the rest of the team at horizon rochford 😊😊😊 …

Keily · 24 November 2025

★★★★★ 5/5

Google

Horizon Estate Agents recently managed the sale of a property for us. Kerry and her team were professional, informative, friendly and kept us very well informed throughout the entire process. We can only highly recommend them.

Flannan · 21 April 2026

★★★★★ 5/5

Google

Leanne provided us with a highly professional and friendly service, showing her wealth of knowledge and experience as an estate agent. She listened to our every need and went out of her way to resolve our queries. I would highly recommend to anyone considering using her services. Many thanks Leanne ⭐️⭐️⭐️⭐️⭐️

Emma · 29 July 2026

★★★★★ 5/5

Google

We had an amazing experience with Horizon Estate Agents. As first-time buyers, we thought the process might be stressful, but Reece and Callum made everything simple and worry-free. Their communication was always clear and helpful, keeping us updated every step of the way. Even when Reece and Callum weren’t available, the rest of the Horizon team were just as knowledgeable and supportive. Everyone genuinely cared about helping us through the process. Highly recommend Horizon to anyone looking to buy or sell, thank you for making our first home purchase such a great experience!

Amelia · 6 December 2025

★★★★★ 5/5

Google

We recently bought our first home with the help of Horizon estate agents and we couldn’t be happier with the experience. As first-time buyers, the whole process felt a bit daunting at first, but the team guided us through every step with patience and professionalism. They were always quick to respond to questions, kept us updated throughout, and went above and beyond to make sure everything went smoothly, from arranging viewings to liaising with solicitors. We really appreciated how approachable and honest they were, which made the whole process much less stressful. Thanks to Kerry for helping us find our perfect first home! We’d highly recommend them to anyone looking to buy or sell.

Lozza2213 · 6 December 2025

★★★★★ 5/5

Google

Thanks Andrea's for the professionalism. And you have been so kind in supporting us while our car broke down. We will definitely come to you when we search houses.

June · 29 April 2026

★★★★★ 5/5

Google

Excellent property management company looking after our property for over 14 years. The team is dynamic, responsive and totally committed to providing high standard of service. I especially want to thank Allison for her utterly dedicated customer service. Allison is responsive, organised, diligent and always helpful.

Grazyna · 6 November 2025