Cowell & Norford Rochdale reviews

★★★★★ 1/5

Google

I have used Cowell & Norford on several occasions in the past; however, my recent experience with them has been nothing short of shocking. The lack of support when I was searching for a new home was particularly disappointing, as no assistance was offered at all. Although my property was listed and sold through them, I later became aware that they had encouraged my buyer to pull out of the sale while attempting to sell them an alternative property. In addition, my interactions with Christine were unpleasant, as I found her to be consistently rude over the phone. Based on my experience, I would strongly advise others to avoid using this company.

Shahid · 11 May 2026

★★★★★ 5/5

Google

We sold our house recently through Cowell & Norford and we’re really happy with the service. Really good photos of the house were taken within a couple of days and the house was on the market in less than a week after deciding to contact estate agents. As Craig told us, our house sold quickly which was great. Amy was our contact throughout the sale process and she was excellent, keeping in regular contact, providing us with help and information. Her calm and positive approach to everything was really appreciated. Christina oversaw the process after a sale had been arranged and she worked tirelessly, going above and beyond to make sure things went to plan.

Carole · 27 March 2026

★★★★★ 5/5

Google

💎 From my initial call to view a property, which I had a great pleasure of dealing and contacting Amy in regards to. It was just such a seamless process and always greeted with a smile by Amy and the team at Rochdale. 💎 Amy went 1 step further by introducing me to their in house Mortgage Broker (Adam) who was also as good as Amy and gave us the best mortgage offers he could with always ensuring to keep me fully up to date with each time things progressed. 💎 Amy always took my call and returned my call when I needed it, to ensure to provide support where she could with details to anything I did ask for with great negotiation skills on both sides. 🫡 I would like to Thank Cowell Norfold for having a great set up, lovely office but mainly Amy for her great customer service skills and working to secure my new forever family home! Thank you 🥳❤️

Wajid · 17 March 2026

★★★★★ 5/5

Google

We couldn’t recommend Amy, Christina and the rest of the Cowell & Norford buying team highly enough! From start to finish, they made the process of buying our new family home feel incredibly smooth and stress-free. The girls were absolutely fantastic throughout, always helpful, approachable and nothing was ever too much to ask. Their communication was impeccable. They kept us informed every step of the way, were always open and honest, and went above and beyond to make sure everything stayed on track. We’re so grateful for all their hard work, support and guidance in helping us purchase our new family home. They genuinely made what can be a stressful process feel so much easier. A huge thank you to Amy, Christina and the whole Cowell & Norford team, we really couldn’t have asked for better service! Thank you again, The Peppers

Shannen · 20 September 2026

★★★★★ 5/5

Google

Excellent service from start to finish! We had a great experience with Cowel Norford Estate Agents when selling our house. The whole process went smoothly, with no major hiccups. Having moved abroad, it was reassuring to know that they were overseeing all the procedures and keeping everything on track. A special thank you to Amy Heaton and Christina Lancaster for their outstanding support, professionalism, and dedication. They made the whole experience as stress-free as possible. We highly recommend Cowel Norford. Thank you for all your hard work!

ELLI · 20 September 2026

★★★★★ 5/5

Google

I have no hesitation in recommending Becky Reade, an absolute superstar estate agent at Cowells. When my two brothers and I had to sell our Mum’s house after she passed away in March 2026, Becky was everything we could have hoped for and more. At such a painful and overwhelming time, she was professional, while also being kind, patient, proactive and incredibly supportive. Through her extensive experience, she gently guided us through every step of the process, explaining what documents were needed and when, offering wise advice when needed, and always showing genuine empathy and care. She understood just how difficult it was for us to sell our family home of 53 years, and she handled everything with such sensitivity. Becky is a shining example of what an estate agent should be, and Cowells are very lucky to have her. Thank you so so much, Becky, we will always be grateful. x

Paula · 11 September 2026

★★★★★ 5/5

Google

Amy & Christina were second to none! ⭐️⭐️ We had so much stress towards the end of our sale, due to our buyer’s solicitor mainly (buyer was utterly lovely btw) and both Amy & Christina were on it and understood how urgent everything was, due to the fact that two house sales were in the balance, plus the prospect of us losing our lovely new home which we are also moving our parents in to. We did have one negative experience with a senior female colleague, who around 3 weeks before completion said to me in a blunt way that ‘everyone needs to calm down’.. and going off how the following 3 weeks played out, we were justified in our concern. If she’d have had elderly parents, anxious and worried that they were going to be left vulnerable if our sale and purchase fell though, I’m sure she’d have felt the same. We did exchange pleasantries after her initial comment and she was fine during the rest of the phone call and I am sure she is a nice person, but unfortunately, her approach at the start unsettled me and I am just relieved that Amy & Christina took the helm. We couldn’t have asked for two more lovely people to help us with this. Thank you ladies ♥️♥️

Christa · 11 September 2026

★★★★★ 5/5

Google

Craig has been nothing but amazing and helpful all the way through our sale journey. We had a lot of ups and downs with no fault from Cowell and norford but Craig was always there to re assure us. He’s made our sale really smooth and stress free and if we was to ever do this again I’m sure it will be again an easy and stress free journey with cowells! The company itself is very professional and Craig is very good at his job. Another mention to maisy as well who was very helpful with assisting. Thank you again for everything x

Chelsi · 11 January 2026

★★★★★ 5/5

Google

The smoothest experience my husband and I have experienced when renting our new home! Keira and Ashley made the process of renting our lovely home so quick and easy! They were with us every step of the way always keeping us updated from the very beginning! The referencing process was a breeze! We are so excited to move into our new home with our little toddler. Definitely recommend them!!!

Sumaiyah · 3 April 2026

★★★★★ 5/5

Google

Fantastic communication with all the team throughout the sale of my property they have all been amazing! Special mention to Sophie who has been dealing with the end process of the sale she has been amazing and really helped push things along! Thanks all Highly recommend this Estate agents look no further!

Jordan · 11 May 2026

★★★★★ 5/5

Google

Amy Heaton is seriously amazing. She was super helpful and on top of everything from start to finish, and made the whole home buying process way less stressful. She explained every step, answered all our questions, and genuinely cared about making sure things went smoothly. If you’re looking to buy or sell a home, I 100% recommend Amy you’ll be in great hands!

Kader · 11 February 2026

★★★★★ 5/5

Trustpilot

Just got a house on rent from this…

Just got a house on rent from this company. Amazing service, wide network, beautiful houses. Keira was the lady who helped me a the way long through the process. She was cool, calm and ready to help till I moved in. Hats off to her and the company. I hope cowell & Norford will give her a promotion.

Arslan · 17 February 2026

★★★★★ 1/5

Google

Hayley the manager needs to sort her attitude out don't know who she thinks she is very rude and very poor customer service no professionalism from her also making threats if something the Solicitors can't complete on time it would be my responsibility and making threats calls to call off the deal. I would strongly avoid anyone dealing with her. Everyday constantly belling my phone she does not let you breathe. She needs to understand people don't have time like her to sit there and answer calls everyday.

Frank · 11 August 2026

★★★★★ 5/5

Trustpilot

Professional service

We would like to thank Eleanor for handling our sale. She was helpful and professional throughout the process. She kept us fully informed and nothing was ever too much trouble.

Ferrand1 · 22 August 2026

★★★★★ 5/5

Google

A huge thank you to Sophie, James & Christina at Cowell & Norford Bury Rd Rochdale. A smooth sale from start to finish with weekly updates with the sale progression. Definitely recommend Cowell & Norford Rochdale to anyone looking to buy or sell. Thank you

Enterprise · 10 April 2026

★★★★★ 5/5

Google

I had a really positive experience with Cowell & Norford Rochdale. From the very beginning, the service I received was excellent. Craig, who valued the property, was professional, efficient, and took the time to explain everything clearly, which made the process feel straightforward and reassuring. Maisie and Sophie at the branch were both extremely helpful throughout. They kept me informed regularly, answered any questions I had, and explained each stage of the process clearly. I’m really pleased with the service I received from the whole team and would definitely recommend Cowell & Norford to anyone looking for a professional, friendly, and reliable estate agent.

Paula · 11 July 2026

★★★★★ 5/5

Google

A BIG thank you to everyone at the Bamford branch of Cowell & Norford - particularly Amy. Amy really helped in getting our purchase through on time. We experienced an extremely well communicated purchase. Nothing was too much trouble for Amy she was very helpful especially towards the end when it gets stressful !!

Adam · 17 January 2026

★★★★★ 5/5

Google

Prompt professional service from start to finish. Thanks to Christina, Amy and Craig for completing our house sale and for always doing what they said they’d do. Keeps the stress levels down at this time!

Elizabeth · 11 May 2026

★★★★★ 1/5

Google

I want to share my honest experience with Cowbell Norford because I found their service both unprofessional and unethical. On 12th January, I viewed a 3-bedroom detached property and made an offer immediately at asking price. The following Monday, my offer was accepted. I was a first-time buyer and used my own broker and solicitor recommended by the broker. I understood that the seller had a previous sale fall through, which the agent said was why the property was not immediately updated to “Sold STC” or even “Under Offer.” However, this left the property open to other buyers while I was progressing in good faith. It took about six weeks to finalise my financial documents because I am both self-employed and employed, which I communicated clearly to the agent. My broker submitted the mortgage application on 19th February, and the valuation was carried out on 6th March, with the report returned on 9th March. During this time, the agent Maisie sent an email around 16th February saying the seller wanted to continue viewings if there was no mortgage offer by the end of that week, despite my mortgage already being in progress. When the valuation came back at £245,000, below the agreed price, I contacted the agent to discuss reducing the price. Two days later, I was told the seller would not accept a lower price and that there was now a “cash buyer”, information I had never been informed of previously. I found this very upsetting and concerning. I made a revised offer, even increasing my deposit and covering some of the shortfall myself, showing my commitment to the purchase. From mid-March onwards, communication became extremely poor. I chased for updates multiple times via email and phone, sometimes waiting days with no response. Eventually, I was informed that the seller was still deciding, but the final communication came via email only, stating the seller had chosen to proceed with the cash buyer. No one called me to explain or discuss the decision, which I found highly unprofessional. Throughout this process, I felt ignored and undervalued as a buyer. The handling of my accepted offer, lack of transparency about the cash buyer, and extremely slow, minimal communication were unprofessional and, in my opinion, unethical. After investing so much time, effort, and money, I feel let down and strongly caution others to be careful and protect themselves if dealing with this agency! To be honest, I feel this reflects poorly on the company as a whole. It’s disappointing, as you would expect a business to ensure its staff maintain a high level of professionalism and communication at all times.

F · 11 May 2026

★★★★★ 5/5

Google

We have been looking for a property, for a few months, for my son, as his first step on the property ladder. Having been involved with a few different local agencies, viewing different ones, none have come close to the professionalism, we have received from Cowell and Norford. We are still in the early stages, having just had an offer accepted and have a way to go. So far, they have been fantastic in communicating and explaining everything. I would like to, especially, give a HUGE shout out, to sales negotiator, Keira, a lovely, well- mannered, genuine and knowledgeable young lady who showed me around the property. I was quite apprehensive, as I went alone, to the viewing and presently have mobility issues, which she assisted with, brilliantly, without my feeling in any way patronised or rushed. She could not have been kinder, or more helpful and emanated a delightful energy. I was given honest and valuable advice on submitting an offer, which gave us the result, we so wanted. Would 100% recommend to anyone.

Andrea · 11 May 2026

★★★★★ 5/5

Google

"Keira has been a huge support during my home-search journey. She went above and beyond, kept me reassured, and genuinely cared about helping me move forward. I'm really thankful for her kindness and hard work thank you so much Kiera 🙏 …

Lita · 17 February 2026

★★★★★ 1/5

Trustpilot

I want to share my honest experience…

I want to share my honest experience with Cowbell Norford because I found their service both unprofessional and unethical. On 12th January, I viewed a 3-bedroom detached property and made an offer immediately at asking price. The following Monday, my offer was accepted. I was a first-time buyer and used my own broker and solicitor recommended by the broker. I understood that the seller had a previous sale fall through, which the agent said was why the property was not immediately updated to “Sold STC” or even “Under Offer.” However, this left the property open to other buyers while I was progressing in good faith. It took about six weeks to finalise my financial documents because I am both self-employed and employed, which I communicated clearly to the agent. My broker submitted the mortgage application on 19th February, and the valuation was carried out on 6th March, with the report returned on 9th March. During this time, the agent Maisie sent an email around 16th February saying the seller wanted to continue viewings if there was no mortgage offer by the end of that week, despite my mortgage already being in progress. When the valuation came back at £245,000, below the agreed price, I contacted the agent to discuss reducing the price. Two days later, I was told the seller would not accept a lower price and that there was now a “cash buyer”, information I had never been informed of previously. I found this very upsetting and concerning. I made a revised offer, even increasing my deposit and covering some of the shortfall myself, showing my commitment to the purchase. From mid-March onwards, communication became extremely poor. I chased for updates multiple times via email and phone, sometimes waiting days with no response. Eventually, I was informed that the seller was still deciding, but the final communication came via email only, stating the seller had chosen to proceed with the cash buyer. No one called me to explain or discuss the decision, which I found highly unprofessional. Throughout this process, I felt ignored and undervalued as a buyer. The handling of my accepted offer, lack of transparency about the cash buyer, and extremely slow, minimal communication were unprofessional and, in my opinion, unethical. After investing so much time, effort, and money, I feel let down and strongly caution others to be careful and protect themselves if dealing with this agency! To be honest, I feel this reflects poorly on the company as a whole. It’s disappointing, as you would expect a business to ensure its staff maintain a high level of professionalism and communication at all times.

F · 1 May 2026

★★★★★ 5/5

Google

Eleanor has been fantastic in helping us with the sale of our property right from the start! She has always been available to speak to and has taken time to answer queries and explain the process to us! I can’t thank her enough.

Laura · 20 September 2026

★★★★★ 5/5

Google

Sophie was extremely helpful and understanding and helped me through the process of buying my property from start to finish! Thank you Sophie for all your help and kind words along the way.

Leesa · 17 March 2026