Trusted Agent profile
★★★★★
55 reviews across 2 platforms
23 High Street, Ringwood, BH24 1AB
Woolley and Wallis's Ringwood office at 23 High Street is rated 4.2 out of 5 across 55 reviews on two platforms, including 37 Google reviews rated 4.8.
Every review we hold for the Ringwood office, from every platform, shown as written. First names only.
1/5
TrustpilotUnhelpful with no communication
Probably the most unhelpful estate agent we have ever attempted to deal with as buyers (£2 million budget). Telephone calls not returned, e mails unanswered and no knowledge about the houses they are selling. Why anyone would give them their house to sell is beyond me? I'm amazed that the Ringwood office sells any houses..
1/5
TrustpilotWoolley and Wallis mispresented a lot in their catalogue
Woolley and Wallis presented a lot in the auction catalogue as follows: ""Thebes a modern Daum pate de verre glass vase, cast with two swan head handles, graduated blue glass, with eyes highlighted in gilt, in original presentation box, etched Daum France to base, 30cm. high". The pictures shown showed an apparently perfect vase. I bought it and when it arrived, it appeared to have a nasty chip off one foot of 1 cm of which no mentioning was made. Upon my complaint that other auction houses I know would have made mention of that chip and would even have shown a photo of it, the only reply was that the chip was mentioned in a status report that I oght to have requested. Nothing in the description or the photos contained any clue that would give a reason to ask a status report in this case. I certainly would have asked for a status report had the chip been mentioned in the description. I feel to have been been misled. Woolley and Wallis used a trick of the trade that an auction house of standing would not have pulled on customers. My complaint was met with simple reference to the status report which did mention the chip. The ethics standard at Woolly and Wallis in my opinion is below par and I warn future buyers not to believe what is said in their catalogue. Always ask for a status report or rather not do business with this firm.
5/5
GoogleWe had a complicated move with lots of ups and downs but Toby, Simon and team steered us through in a friendly, helpful and professional way. They were very supportive and we would definitely recommend them. Thank you all.PositiveResponsiveness, Professionalism
5/5
GoogleCannot recommend this estate agent enough. Extremely professional service and made the selling process stress free. Good communication and was always kept up to date with the progress of the sale. Many thanks Simon and Toby!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleRecently bought a house which was being sold by W&W. Everyone I dealt with there were professional knowledgeable and friendly, Toby in particular is an absolute superstar, working incredibly hard to get us to exchange and then completion and always patient and helpful despite various challenges along the way. All a pleasure to deal with and I wouldn't hesitate to recommend - I wouldn't have my house if it wasn't for them and their hard work! Thank you Woolley and Wallis!
1/5
TrustpilotAbsolutely no communication and updates…
Absolutely no communication and updates on applications for there lettings.constantly chasing them for updates only to find the property let
5/5
GoogleI first went on the market over two years ago and tried a few different Agencies without much success and one day I had a phone call from Toby and I decided to put the house on the market with Woolley & Wallis and it was the best decision I ever made. They are extremely professional and very friendly , the right mix of informality and warmth combined with exceptional knowledge and appropriate commercial advice. I will have no hesitation in using Woolley & Wallis again and I will be forever grateful for what Simon and Toby did for me . Thank you very much xPositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleMy elderly father had his property valued way under the market value. By at least £50,000. …
Thank you for taking the time to leave us a review. Naturally I am disappointed to read the contents. I would of course like to discuss this with you, perhaps you could call me on 01794 512129 or alternatively email me at d.trentham@w-w.co.uk. Many thanks, Dougal Trentham (Partner, Head of Residential Agency).
5/5
GoogleNick was brilliant. Very helpful and always kept us in the picture. Would definitely recommend if you are selling a property.
1/5
TrustpilotDo not trust this company for your RICS…
Do not trust this company for your RICS L3 pre-purchase survey for a high value property.
5/5
Googleposted on behalf of Audrey Walker... Professional, reliable, helpful I have recently completed on the sale of my property. It took a long time with various complications. Through this, at times, fraught process, Toby and Simon have been extremely helpful and always professional and I was very grateful for their support. They have been working very hard throughout the pandemic, and I would not hesitate to use them again and thoroughly recommend.PositiveProfessionalism
5/5
GoogleMany thanks to the team particularly Toby and Kim. Its been a difficult journey getting to exchange but we got there!!
5/5
GoogleHas a great range of middle market properties alas the problem is selling to buy. Ideally its best to sell and buy using tge same Estate Agent to keep things simple.
5/5
GoogleVery supportive and professional service from Simon at Woolley & Wallis Ringwood on the purchase of our new house. Many thanks for all your help Simon!
5/5
TrustpilotProfessional, reliable, helpful
I have recently completed on the sale of my property. It took a long time with various complications. Through this, at times, fraught process, Toby and Simon have been extremely helpful and always professional and I was very grateful for their support. They have been working very hard throughout the pandemic, and I would not hesitate to use them again and thoroughly recommend.
5/5
TrustpilotPersonal service - understood client 100%
Personal service, good open communication, and ability to deal quickly and responsively in a different marketplace, where everyone needs to be more realistic about price. Achieved a good sale and completed within two months, using an excellent solicitor also recommended by this agent.
5/5
TrustpilotFantastic team to work with and…
Fantastic team to work with and provided a great experience living in a home in Salisbury! We recently moved from a house let by Woolley and Wallis that was home for our family of 6 for the last two years. It was the perfect place for our family and having a good property manager made all of the difference.
1/5
TrustpilotToxic
Toxic, bullying culture, why would you trust these people with your biggest asset when they cant even look after their own staff, appalling company...avoid.
5/5
GoogleI cannot praise the team at Woolley and Wallis, Ringwood, highly enough. Our journey with them started over 18 months ago when they secured our sale and purchase very quickly but sadly, through no fault of theirs, our purchase fell through …
5/5
GoogleVery please with there customer service when i bought my home from them, Gaynor was great.
4/5
GoogleDidn't return my call
5/5
Trustpilot5 star review for Woolley & Wallis Ringwood
5/5
GoogleGreat service by Toby & the team at Woolley & Wallis.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleFriendly Estate Agent in Ringwood.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Woolley and Wallis's Ringwood office has 55 reviews across two platforms: 37 on Google, 18 on Trustpilot (across the whole business).
Woolley and Wallis Ringwood is rated 4.2 out of 5 across all 55 reviews, and 4.8 out of 5 on Google from 37 reviews.
Woolley and Wallis Ringwood, 23 High Street, Ringwood, BH24 1AB.
