Every review we hold for the Richmond office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotProfessional, personable and true to their word
Nikki and Nina were exceptional throughout the sale of my late father’s house in East Twickenham. As I was handling a probate sale, certainty and risk management were as important to me as achieving a good price, and N&N understood this immediately. They focused on serious, financially credible buyers who were genuinely able to proceed, which greatly reduced stress throughout the transaction.
Caroline · 9 May 2026
Agent replied · 1 June 2026
Thank you so much Caroline! It really was a delight to work with you too. Your patience and measured approach to the sale was invaluable. Thank you!
★★★★★ 5/5
GoogleWe received nothing less than estate agency concierge, courtesy of N&N. Nikki and Nina found wonderful buyers for our family home in Twickenham. There is a finesse to the service they provide - warm and personable, consistent communication and attentive facilitation. Nothing is too much trouble, everything is done with the lightest of light touch. Nikki and Nina are two seasoned professionals who know the Richmond housing market extremely well, and offer excellent, strategic advice in a very bespoke way when you truly want to get on the move.
Madeleine · 16 December 2025
Agent replied · 16 April 2026
Thanks Maddy, it’s incredibly gratifying when testimonials reference all the things we are trying to achieve. It was great working with you both and we can’t wait to see your new home.
★★★★★ 5/5
TrustpilotExcellent service...I highly recommend…
Excellent service...I highly recommend N&N !! Nikki and Nina went over and above with the sale of my house in Richmond. For example I had a first potential buyer pull out close to exchange, a difficult tenant who was not supportive of the house sale and a health issue that prevented me doing some things to the house on completion date... However N&N worked out solutions for these obstacles and made it seamless for me. The communication was superb all the way through, proactive and responsive....I am a very happy vendor. I would highly recommend N&N to anybody in the area...a huge difference from the high street other brands that I had tried...thank you very much..
Chris · 19 November 2025
Agent replied · 24 December 2025
Chris, thank you so much for these kind words and we're so pleased we all made it happen in the end. All the best Nikki & Nina
★★★★★ 5/5
GoogleNikki and Nina made the process of selling our house as smooth as it could be.
They are a brilliant combination of efficiency, flair, practicality, warmth and all round professionalism, which is rare and precisely what’s needed at such a big and daunting moment. When we encountered setbacks in the eleventh hour, they were ready with swift, smart problem solving to help us consider our options and formulate a plan.
Cool, calm and collected at all times, I’m so glad to have had them in our corner and can’t think of even wanting to sell a house with anyone else. We recommend them wholeheartedly.
Ben · 13 March 2025
Agent replied · 9 October 2025
Thank you so much for your kind words. It really was an absolute pleasure to work with you both. It is such an emotional time and thank you for all of your help throughout the process, it was invaluable.
★★★★★ 5/5
GoogleNikki and Nina are the absolute best! There is no way we would have been able to find our home without their amazing help. They are diligent, super pleasant to work with, and know the area better than anyone else. They have helped us in every single stage of the process, and are just wonderful human beings. If I could give 10 stars I would!
Akin · 16 June 2025
Agent replied · 17 June 2024
Thank you so much for your fabulous review. It has been a genuine pleasure working with you both and we hope you’ll be incredibly happy in your new home.
★★★★★ 5/5
TrustpilotNikki & Nina are the best
Nikki & Nina are brilliant estate agents. They brought us five offers over asking price within weeks of putting our house on the market. And then they found us an off-market home to buy which ticked all of our many boxes. (We'd been looking for two years!) They are charming, honest, knowledgeable and hard working. I cannot recommend them highly enough.
Anna · 17 August 2026
Agent replied · 24 September 2026
Amazing review, thanks so much Anna. It was a real pleasure working with you both and getting to know you. Many many best wishes for the future!
★★★★★ 5/5
TrustpilotNikki and Nina were a brilliant team…
Nikki and Nina were a brilliant team for the sale of our house in Richmond. They were extremely focused and worked seamlessly together, providing regular and up-to-date feedback following the viewings that we had for our property. We felt that we were in very experienced and capable hands as we navigated the sale process. Their advice was always sensible and balanced in the context of the market conditions that we were experiencing. We couldn't have asked for a more responsive and friendly team to work with and really appreciated all their hard work in securing us a sale in short order.
Sue · 5 October 2023
Agent replied · 1 June 2026
Thanks so much for this lovely review. We really enjoyed helping you sell your beautiful house and hope you'll be incredibly happy in your new home.
★★★★★ 5/5
TrustpilotA Great Off-market Sale Experience
We had a excellent experience with Nikki and Nina, who handled our off-market sale with great discretion, professionalism and efficiency. Their personal and proactive approach immediately gave us confidence that we were happy to work with them.
Sarah · 15 August 2026
Agent replied · 24 September 2026
Thank you Sarah for such a lovely testimonial - you were also a pleasure to work with. We're delighted to have helped sell your family home and wish you much happiness in the future.
★★★★★ 5/5
GoogleI have never met agents like these! Nikki and Nina handled the selling of my home expertly and efficiently with me receiving 3 solid offers in 10 days! I had used 3 agents prior with no success and access to the right type of buyers. Cannot recommend highly enough. Their advice is unique and focused, experts at customer care and dedicated to get the job done for both buyer and seller. The absolute best and would only use them again for selling and buying.
Caroline · 27 July 2025
Agent replied · 9 October 2025
Caroline, thank you so very much for this wonderful review. We were delighted to help you sell Northumberland House and it was lovely getting to know you. We really hope you will be very very happy in your future home.
★★★★★ 5/5
TrustpilotN&N know Richmond!
N&N know Richmond intimately and are easy to work with. They provided straight forward guidance and an excellent rate. I would not hesitate to use them again or recommend them.
Jessica · 18 May 2026
Agent replied · 1 June 2026
Thanks Jessica, we are so pleased to have helped you find a cash buyer and sell your beloved family home so quickly. We wish you all the very best of luck in the future.
★★★★★ 5/5
GoogleI can't recommend Nikki and Nina enough, they helped me through an emotional sale of a long standing family home. They were encouraging and supportive, which gave me a lot of confidence and offered advice and information through the whole process. Definitely went above and beyond.
Pauline · 16 April 2024
Agent replied · 17 June 2024
Thank you Pauline! That's such a great review and we were very happy to help you sell your lovely home and to get to know you.
★★★★★ 5/5
TrustpilotHighly recommended
I can't recommend Nikki and Nina enough, they helped me through an emotional sale of a long standing family home. They were encouraging and supportive, which gave me a lot of confidence and offered advice and information through the whole process. Definitely went above and beyond.
Pauline · 22 February 2024
Agent replied · 1 June 2026
Pauline, thank you so much for the lovely testimonial. It was a real pleasure working with you. You made our job very easy and it was great getting to know you. Thank you again!
★★★★★ 5/5
GoogleNikki and Nina were a brilliant team for the sale of our house in Richmond. They were extremely focused and worked seamlessly together, providing regular and up-to-date feedback following the viewings that we had for our property. We felt …
Susan · 16 April 2024
Agent replied · 17 June 2024
Thanks so very much. We really appreciate this as working in a changeable market is not always straightforward. We wish you all the best in your new home and we know your buyer has a beautiful new home too.
★★★★★ 5/5
GoogleNikki & Nina sold our flat on Richmond Hill when other agents failed. There is a lot to be said for that personal touch. It wasn’t an easy sale, lots of drama and frustration with the process but they remained calm and helpful. We would definitely recommend them.
Cindy · 22 August 2023
Agent replied · 17 June 2024
Cindy, thanks so much for the lovely review. It really means a lot to us. We wish you much happiness in the future.
★★★★★ 5/5
TrustpilotNikki & Nina sold our flat on Richmond…
Nikki & Nina sold our flat on Richmond Hill when other agents failed. There is a lot to be said for that personal touch. It wasn’t an easy sale, lots of drama and frustration with the process but they remained calm and helpful. We would recommend them. Thank you.
Brendan · 19 July 2023
Agent replied · 1 June 2026
Thanks so much for the lovely review. Pleased to get this one over the line! It was a genuine pleasure working with you both.
★★★★★ 5/5
GoogleN&N are two wonderful ladies who sold our flat on Richmond Hill. There were many bumps along the road, all of which they dealt with admirably. They gave me lots of tips on furniture, etc, to remove, and they dressed our flat beautifully to …
Laura · 16 April 2025
★★★★★ 5/5
TrustpilotExceptional agents all round
Nikki and Nina made the process of selling our house as smooth as it could be.
Ben · 19 February 2025
Agent replied · 24 December 2025
Thank you so much for this “exceptional” 😊 review. We think we all made a great team. You really have made our day and we hope you’ll all be incredibly happy in your new home!
★★★★★ 5/5
GoogleNicki & Nina held our hand over nearly three years trying to find us a smaller house that would meet our rather particular specification. During this period they advised us on selling our family home of 40 years and managed to achieve a contemporaneous purchase and sale. Their patience, understanding and determination were admirable.
Richard · 16 May 2025
Agent replied · 9 October 2025
Thank you Richard for this lovely review. We were delighted to have helped you find your new forever home (we can’t wait to see it!) and equally to have sold your home to some great buyers who we’re sure will be worthy custodians.
★★★★★ 5/5
TrustpilotWe can’t praise N&N enough
We can’t praise N&N enough. From the photos, which showed off the house beautifully, the care to only send genuine purchasers and the smooth completion, they performed much better than the larger estate agents could. A boutique service and personalised approach - at a lower cost too.
R · 15 July 2025
Agent replied · 24 December 2025
Thank you so much. It was a pleasure working with you both and we do take a lot of pride in offering a unique and personalised service. We hope you'll be very happy in your new home.
★★★★★ 5/5
TrustpilotVery proactive service!
Very proactive service and found a buyer quite quickly. N&N also really helped the transaction along in the latter stages when it was getting bogged down in legal minutiae on the buyer’s solicitor’s side! Thanks and well done N&N!
Andrew · 23 September 2025
Agent replied · 24 December 2025
You are very welcome! It was a pleasure working with you and we know your buyers are already very happy in their lovely new home.
★★★★★ 5/5
GoogleI just wanted to take this time to thank N&N for their wonderful service and consideration for me in a life changing sale of our family home in Richmond.
Nikki and Nina found me a cash buyer with no chain before my flat went on the …
Sophie · 16 April 2025
Agent replied · 23 October 2024
Sophie, Thank you so much for this heartfelt review. We are so very pleased to have helped sell your family home and can't wait to see your new home. We hope you'll be incredibly happy there.
★★★★★ 5/5
GoogleWe recently sold our house through N&N. Nina and Nikki were a delight to work with, professional, knowledgeable, and on top of every detail with none of the usual estate agent BS. Highly recommended.
Siobhan · 18 June 2023
Agent replied · 17 June 2024
Thank you so much for the lovely review. It was a genuine pleasure working with you both & we hope you’ll be incredibly happy in your new home.
★★★★★ 5/5
GoogleNina & Nikki are by the far the best estate agents we ever met. They did a fantastic job, lots of viewing for 3 weeks and then 5 offers on or above asking price. Sale completed with no troubles. Highly recommended!
Francesco · 22 May 2025
Agent replied · 13 June 2025
Thanks so much Francesco for this really positive review! We are so pleased to have been able you sell your lovely flat and also thank you for being so responsive and helpful throughout the process. Much appreciated!
★★★★★ 5/5
TrustpilotThe best real estate agents we ever met!
Nina & Nikki are by the far the best estate agents we ever met. They did a fantastic job, lots of viewing for 3 weeks and then 5 offers on or above asking price. Sale completed with no troubles. Highly recommended!
Francesco · 21 May 2025
Agent replied · 24 December 2025
🙏 Francesco for this lovely review. It was a pleasure working with you and we’re delighted you’re happy with the service we provided.
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