1/5
GoogleVery poor communication and followup from someone called Prue at Featherstone Leigh Kew.
Trusted Agent profile · Richmond
Featherstone Leigh Richmond reviews
★★★★★
96 reviews across 2 platforms
1 Royal Parade, Kew, Richmond, TW9 3QD
Featherstone Leigh's office in Richmond, at 1 Royal Parade, is rated 4.4 out of 5 across 96 reviews on two platforms, including 84 Google reviews rated 4.6.
Reviews
Every review we hold for the Richmond office, from every platform, shown as written. First names only.
Google5/5
GoogleFantastic estate agent! Rather than the usual central London hard sell, Jo and Farah took the time to chat with us, understand our needs, provide advice about the area, and happily pointed out both the good and the bad in the properties they showed us. Highly recommended!
5/5
GoogleWe have had a fantastic experience with FL. Prue and colleagues have always been pro-active, extremely warm and friendly and results driven. We couldn't recommend them enough. Lucy and Ash Mayne
1/5
GoogleActually tried to make an offer on a house, a junior person took a message saying the agent handling it would ring back, and that never happened. Glad they’re not the ones selling my property...
5/5
GoogleWe were very happy with the service we received from Featherstone Leigh, in particular from Charlie and Katalin who we found to be very helpful, professional and personable. They always answered any questions we had quickly and gave excellent customer service. Highly recommended!
1/5
TrustpilotAvoid.
Arrogant, snooty, hyper-aggressive, and condescending. Avoid the team in Richmond. They lack any humanity and would shove you in the river for a pound.
5/5
GoogleFrom the day the purchaser saw the property until completion 23 days and we had 4 offers in the first week. Great service
5/5
GoogleCustomer service excellence has always been and will always be one of the defining factors of any business. Featherstone Leigh Kew branch are absolutely brilliant. Hats off to Charlie Roundell Greene, Jo O'Sullivan & Megan Ferrer for making my experience great!
5/5
GoogleMe and my husband just rent an apartment with them. Excellent service! They helped us a lot in all of our issues. Specially Megan Ferrer, who has been very dedicated and compromised. Great staff team!
5/5
GoogleJo and her team did a marvellous, professional job of finding us the perfect flat in Kew. Very efficient and caring people who went the extra mile for us. Highly recommended.
5/5
GoogleJo was fantastic. Available or quick in offering help and advice. It wasn't an easy sale, but she had patience and saw it through successfully. Thanks for your help on this and a purchase that followed.
5/5
GoogleThe staff were very helpful when we moved into our new flat - even told us about local events that might interest us. The staff were always cheerful, upbeat and most importantly, helpful. Would recommend.
5/5
GoogleI found all the staff very knowledgeable. But the best is megan. Will always go back to megan so happy and doesn't put you.under pressure.!.And always listens to what you want.
5/5
GoogleExtraordinary service. Friendly, honest and always ready to help. The whole team could not have been better and made what is always a stressful time go like clockwork. Excellent.
5/5
GoogleWe rented our apartment in Kew through this FL office. Everyone in the office is very friendly, cooperative, professional and knowledgeable. I can highly recommend this office in Kew!
5/5
GoogleThese guys are amazing - very meticulous, very friendly, incredibly easy to deal with. No job is too big or small. Highly recommended.
5/5
GoogleHighly recommended and notably better than others I've used. Very professional, great communication and always available when needed.
5/5
GoogleGreat service, very responsive and helpful!
1/5
GoogleAvoid at all costs
5/5
GoogleWonderful service
1/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
