Stirling Ackroyd Whitton reviews

★★★★★ 5/5

Trustpilot

Mohammed Amin

Mohammed Amin looks after our properties and he is brilliant. Very responsive both for me as landlord and also for the tenants so I feel very assured that I am on top of everything I should be doing. A real asset to Stirling Ackroyd. Aidene

Aidene · 27 July 2026

★★★★★ 5/5

Trustpilot

We’ve just successfully moved office…

We’ve just successfully moved office after working with Lucy Stephens at Stirling Ackroyd. Lucy is extremely professional, took time to really understand our needs as business and her knowledge and interest of the area really stood out. We were able to see a long list of properties, and second viewing of the short list at our convenience and multiple return visits to help us decide. Throughout the process, Lucy was able to guide us, answer questions at short notice and liaise with all parties.

Marcus · 7 November 2023

★★★★★ 4/5

Trustpilot

I always felt they were on our side

Even though we were buyers not sellers, I always felt that they were on our side. Buying and selling are so stressful and they always treated us courteously and kindly with an acknowledgement of the difficulties that we encountered. Reassuring and with a great sense of humour. Feroza in particular was very warm, understanding and patient with each of our property visits as well as over the phone; Anthony made it all happen, was always very responsive and went beyond what he needed to do, on our behalf as much as the seller's. Thank you both!

Pete · 3 November 2023

★★★★★ 1/5

Trustpilot

Im a landlord

Im a landlord - they held double the agreed letting fee for two weeks after the tenants moved in (24th Sept -9th October) - only refunded it after quite a few letters and phone calls. They have not yet invoiced me and have revised the "statement" to say I owe them the money in a years time instead. Their accounts are overdue at Companies House - avoid this agent they are shambolic at the moment. They managed to take this "double" fee by taking three months rent in advance from my tenants even though I said in writing I didnt need three months in advance. I will update this in due course. Oh and I only received the deposit the morning the tenants moved in and only because again I had to make a BIG FUSS ie this money was three days late. They are also late giving my old tenants back all their agreed deposit minus deductions. Oh and the check - out I'd asked them to organise on my behalf didnt happen and they didnt tell me either.

Sian · 10 October 2025

★★★★★ 1/5

Trustpilot

***RENTERS BEWARE***

***RENTERS BEWARE***I am posting this review as a sincere warning to anybody thinking of renting a property with this grossly incompetent organisation.At the end of me and my partners tenancy we were disgusted to be informed that we would be only be receiving just over £100 of our £1600 deposit.The reasons stated were that the flat was left in an 'uninhabitable' condition. A statement which was completely at odds with the check out report. We were also informed that the place was 'riddled' with bed bugs. These bed bugs were supposedly situated within the sofa bed, one small issue (I'm being generous using the word 'small' here) is that we were never informed that the sofa was a sofa bed and never used it as such.This means that we moved into a property with a sofa bed that wasn't declared as such that was supposedly filled with bed bugs from a previous tenancy.We were charged over £1000 for fumigation services, sofa removal and purchase of a new sofa.So, this bombshell was dropped to us in a cold and informal email shortly after our tenenacy and we were informed that if we disagreed with their assessment we would have to follow the arbitration process.Me and my partner spent countless hours on this form providing irrefutable proof of lying, gaslighting and pointing out numerous instances of gross incompetence over the 12 months we had the displeasure of dealing with this trash company.The arbitration process was an unnecessary and extraordinary mentally taxing process which I will never forgive Stirling Ackroyd for making us go through.I'll end on some good news. The arbitration process was a success and we were found in the right and recovered the majority of our deposit.I really hope that someone reads this and decides to steer clear of renting from this company.I'd actually love more than anything if someone we had the displeasure of corresponding with during this process is reading.Thanks for returning OUR money (under duress) we're going on a nice holiday x

Sam · 6 September 2024

★★★★★ 5/5

Trustpilot

I am writing a review for David Harvey…

I am writing a review for David Harvey in particular at Stirling Ackroyd, rather than Stirling Ackroyd. We were having some issues with this company that were not being resolved and it was becoming increasingly frustrating. David happened to pick up the phone when I called in again and even though the issue we were having was absolutely nothing to do with him, he was brilliant - not only did he take my issue seriously, he dealt with it immediately and also followed it up until the issue was actually solved. We had been having problems resolving the issue since April/May, I tried to speak with 4 other people, but made no progress and David resolved it within 1 day. Not only are we really grateful for the issue being solved, but the speed and manner with which it was done - he was polite, calm, efficient and just a really nice person to deal with - thankyou!

Nicola · 3 September 2024

★★★★★ 1/5

Trustpilot

Extremely bad property management service

I am a tenant and their property management service is horrendous. We have had an emergency power cut due to the apartment fuse box overheating hich is an health and safety risk and legally the electricity had to be switched off. Having called them their response was we will liaise with the landlord as we cannot give any permission for the work. Such a response is expected for standard issues but how can this be a response for an emergency issue which the landlord is legally bound to take care of immediately.

Prachi · 7 October 2025

★★★★★ 5/5

Trustpilot

It was a very difficult time for me

It was a very difficult time for me, my mother had just passed and her house needed to be sold. I dealt mainly with Joel Gooden at the beginning and he was excellent in explaining everything to me, keeping me informed. The rest of the team were amazing, informative, helpful and made the process one less thing I needed to worry about. Very happy with the service and more than happy to recommend.

Lucie · 12 December 2024

★★★★★ 5/5

Trustpilot

Great customer service from Ryan at Sterling

I dealt with Ryan Johnson at Sterling Ackroyd in recent month and he offered stellar customer service. He kept in touch regularly with me over years, after I first contacted him a few years ago mentioning that I would sell my house at some point; this shows great business acumen. More recently he advised on current house prices in my areas and what a good price for my flat would be. He was always kind, approachable, prompt and helpful. Excellent service

LL · 8 October 2023

★★★★★ 5/5

Trustpilot

I don’t usually write reviews and…

I don’t usually write reviews and recommend businesses to go through for other people but , Stirling Ackroyd’s service , in particular by a man named Jad was beyond great. My first encounter was when I was in Brixton (Being from north, I’m sure you can guess I’m not familiar with Brixton). I was lost . I went into a few shops and they disregarded me for directions to get to the place I was traveling to. Then I went into Stirling Ackroyd where Jad had just finished a phone call. Well presented , he stood up, greeted me and showed me how to get where I wanted to end up. The second encounter was when I was trying to find a property in the area. He was very helpful on the phone and is keeping me updated for the properties that may be of interest. This constant update is helpful in keeping stress levels down as I know someone is trying to find the correct property for me that I can call a home. I would definitely recommend going to at least Stirling Ackroyd, if not Jad for services.

Ishaan · 6 October 2023

★★★★★ 1/5

Trustpilot

Abysmal Service

Stirling Ackroyd was absolutely wonderful when I signed my tenancy with them. However, now that I’ve ended my tenancy, I am having to fight to get my deposit back - like many others have reported in their previous reviews. There is no communication unless I chase. I have had to call and email - all of which are ignored or when I do get a response, it’s over 3 weeks later. I have only recently received the inventory report from check out (I left my flat over a month ago, so why am I only getting the information now), and it’s because I had to chase. Despite my emails including my address in the subject and message, I have been asked for the address several times, as if I hadn’t included them. Unfortunately, I will now have to file a dispute, and will be contacting the Ombudsman and my lawyer, to see what the next steps are, as it’s clear that while Stirling Ackroyd may have good reviews, they have no interest in helping me, have let me down and I cannot recommend them.

Laura · 23 September 2023

★★★★★ 1/5

Trustpilot

Bad management service and very slow

Usually I never write a review, but this agency is let me down many times with propriety management .I been with many agencies the worst I deal with it it’s Stirling Ackroyd.I rent a house with them around 3 years.And due this 3 years 4-5 times they changed property management and they didn’t notice the tenants, when I have problems in the property and try to contact the property manager they left the company. Also it’s very slow service if you have in issue in your property when you phone them they will ask you to write in email, and they respond to your email after one week .However any issues in your property it takes more Thant 4 weeks to sort if you are lucky.My advise from my experience if anyone have a chance with another agent please avoid Starting Ackroyd.

London · 9 August 2024

★★★★★ 5/5

Trustpilot

House Valuation

I received a call from Sandra Holmes at Stirling Ackroyd on Monday regarding my property, Sandra ran through several services that Stirling Ackroyd offered and asked me what plans we had if any with regards to our house. Unfortunately this time we were not in the market to sell but knowing that we were due to be renewing our mortgage sometime soon I asked if a valuation could be organised for us. This was carried out the very next day as I was very busy at work myself, and conveniently Sandra managed to book in a survey to fit in with my work schedule which was great. This was carried out by Matthew Parr, one of the sales directors, very professional and knowledgeable. I would like to thank Sandra for all her help and impeccable customer service, a true asset. A great team to deal with.

Customer · 13 September 2023

★★★★★ 1/5

Trustpilot

Amazing house/ landlord BUT terrible agent!

Amazing house and Lovely landlord, but the agency has been genuinely awful

Anna · 8 July 2026

★★★★★ 5/5

Google

Excellent service from Stirling Ackroyd. Marcus took his time to show me properties to rent. He even arranged viewing appointments as per my convenience. I had to commute all the way from East london. Giving consideration, he lined up a few properties I might be interested to rent. Though in the end, I did not find my ideal lettings property via them, still i would strongly recommend them if you are in search for a property to rent . I am sure you will get the same quality for Sales also.

Rajesh · 26 July 2024

★★★★★ 5/5

Google

I’d like to give my sincere appreciation to the assistance I’ve received from Ruby Franklin for her enormous patience and professional knowledge as well as the communication skill during the negotiation process. Ruby, thank you and wish you all the best for a bright future! Annie

Annie · 1 October 2025

★★★★★ 5/5

Trustpilot

Great Property Management Service

Stirling Ackroyd have managed our portfolio of properties for a few years now and we are very happy with the service provided. Our property managers Lisa and Samantha have been extremely helpful. Very well organised and always very attentive. Assistance and response is very prompt and handled with care. Wouldn't hesitate to recommend to others.

Tasha · 16 April 2026

★★★★★ 5/5

Google

Hi I will like to say thank you To Stirling Ackroyd tim Special thanks Tasnim Has been really helpful and friendly and very professional I am really happy for all the tim yesterday they was really very professional and helpful 👏 thanks also lily

Fatima · 25 October 2023

★★★★★ 1/5

Trustpilot

Advise not to use - update

As an update to my previous review, we are now going through the end of tenancy process with SA. It is worse than I expected.. the checkout report took me several hours to check and fortunately I did as I found approximately 50 errors of issues that they mention, but are also clearly apparent in our check in report. When I informed them they ignored me and later proceeded to take a large amount out of my deposit for which most was for existing issues, or problems that were not our responsibility as per the tenancy agreement. Please please do not use them as it will take a great deal out of you.

NL · 29 August 2025

★★★★★ 5/5

Google

We would like to say Thank you to Stirling Ackroyd, with special thanks to Sharon for all her assistance and professionalism through out our purchase process. Sharon maintained great communication and was proactive to resolve any concerns which really helped especially in the current market. We will undoubtedly approach SA for future services. Tee & Abe

Abe · 25 October 2022

★★★★★ 5/5

Google

I have had an excellent experience selling my property through Townends. Initially I dealt with Richard and then Morgan took over and I spent most time liaising with him. Both were excellent, Morgan was really proactive and so supportive and just a pleasure to deal with. The genuine enthusiasm the whole team had for the house and their professionalism throughout was exemplary.PositiveResponsiveness, Professionalism

Amanda · 25 October 2021

★★★★★ 1/5

Trustpilot

Won't release deposit

This review is specifically for the poor service we have received from Katy Harris, the head of property management - home counties, head office.We had left our rental property over 6 weeks ago, the checkout report summary was that we had left the property in better and cleaner condition than when we moved in 18 month prior. We have always paid rent in full and was expecting a full refund of our deposit quickly.How wrong that turned out to be. The person in charge of this is Katy, she has been making endless excuses to delay this process. We are so fed up. We had been spending weeks over the emails and on the phone, trying backwards and forwards to contact the landlord and do the job for Katy, trying to get this sorted, but she would not return our phone calls, didn't bother to call our landlord to get the information she says she required, didn't understand why there is no deduction claimed from the landlord, delaying to release the deposit by making all kinds of excuses ...so you readers please stay away from this estate agent! When they want your deposit, they would act in timely fashion, but when it comes to release the deposit, if they have no excuses to deduct any money off, it just simply doesn't make sense to them, they will go to the end of the earth to find a reason, otherwise they don't release deposit at all.

Sharon · 4 June 2024

★★★★★ 5/5

Trustpilot

Rino was super helpful and polite over…

Rino was super helpful and polite over the phone this morning. He went above and beyond to organise a viewing for us at the earliest convenience, which was very appreciated!! Thank you Rino!

Phoebe · 13 May 2024

★★★★★ 5/5

Trustpilot

Efficient & Friendly!

I spoke with Ashley Kopti this afternoon and her service was excellent. She quickly brought up the information for my enquiry and explained very well, allowing me to understand the reasoning for the info, along with the next steps. Afterwards I was asked more detailed questions to help narrow my search to find suitable properties for my budget. Overall, Ashley was extremely helpful and I was able have an efficient conversation with a person that is friendly and great at their job! :)

Banno · 24 May 2023