Stirling Ackroyd Twickenham reviews in Richmond upon Thames

★★★★★ 5/5

Trustpilot

exelent, professional and very helpful

From the first day I spoke to Magdalena Sadkowska on the phone, she demonstrated professionalism and efficiency. Magdalena was calm and explained everything to me about their properties and offers and gave me advice. She also suggested a broker advisor. Whenever I emailed or called, she was available or called straight away when she was free to talk. Magdalena shows calmness, patience and professionalism at all times. Very caring, helpful, knowledgeable and available all the time. I wish the world was surrounded by people like Magdalena, we would live in a better place.

Justyna · 16 April 2024

★★★★★ 1/5

Google

I am very upset and disappointed with the treatment that I have had from Townends Estate agents in Twickenham. I recently had an offer accepted on a house and was very happy with the work that Morgan did to help me get my offer accepted. This was a first house for me and I am on a very tight budget. I went ahead getting the searches and survey done quickly so that purchase could move forward and once the contracts arrived found out that the property was misrepresented and I hadn't had all the information provided to me. It was being sold as Freehold and was found to be otherwise once the contracts came in. It also had a management company and fee which would effect my budget. At this point I had spent £1000 of my deposit and due to the freehold information, I was legally advised not to proceed. I had to make the difficult decision to pull out. Claire at Townends treated me with contempt despite it being potentially their fault that this information had been incorrect in the first place. I was made to feel like I was the villain for pulling out. I asked to have the opportunity to sell my searches and survey onto the next buyer and was told that this would be possible and she would let me know. I followed up 2 weeks later having heard nothing and found that the new buyer had already applied for their own searches and had had their own survey done. Townends had a copy of my survey sent to them from the surveyor when it was completed ( I have since found out that the company I was advised to use is actually part of Townends), so for all I know they sold that one on directly. This whole experience has been extremely stressful as I now have to move out of my current flat (I gave notice once my offer was accepted). I am down a large amount of money and I have had very little in the way of apology from the team at Townends. I will not be using Townends in the future and I definitely don't recommend Townends or Claire Comerford.

Harriet · 24 October 2020

★★★★★ 5/5

Google

We brought Townends on board to help sell our flat after a pretty poor experience with another local agent had meant that it had been on the market for a month with no viewings. Morgan from Townends was a superstar and got straight on the case, booked in a number of viewings, and we ended up with multiple offers within a week of listing! Their post sales team has also been fab, Sophie in particular is very proactive and has made sure the sale progressed through efficiently. Highly recommend!

Rebecca · 24 October 2020

★★★★★ 5/5

Google

I've worked with a few estate agents in the area and have to say my experience with Townends was the best so far. They found a number of suitable tenants within a week of marketing my property at asking price. The whole place was rented out within 2 weeks start to finish. I am only leaving temporarily so it was important to find someone who I could trust to look after my home I am confident that Stephanie, George and the team have ensured I found the right tenant who will look after my home. Thank youPositiveQuality, Professionalism

J · 24 October 2020

★★★★★ 5/5

Trustpilot

We had an outstanding experience with…

We had an outstanding experience with Stirling Ackroyd, thanks to Ellis. Ellis was incredibly helpful and professional. Everything was handled smoothly and efficiently, and I felt confident and supported at every step. I highly recommend Stirling Ackroyd.

Yuxuan · 10 October 2024

★★★★★ 5/5

Google

I had a great experience working with Ruby while renting my flat. She was incredibly helpful, professional, and always quick to respond to any questions I had. The whole process was smooth and stress-free thanks to her support. Highly recommend her if you're looking for someone reliable and easy to work with! Thanks Ruby!!

Deborah · 23 April 2025

★★★★★ 5/5

Trustpilot

Stirling Ackroyd

Stirling Ackroyd are a very professional, helpful and extremely responsive Surveyors. I would highly recommend them! Mike Frith is a simply wonderful Surveyor in every way possible! Thank you to both! Maureen Hinton

Consumer · 27 November 2024

★★★★★ 1/5

Trustpilot

My details passed on to an energy company without my consent

My energy contract was taken over by an energy company without my consent and without Informing me. When I challenged them, they said that my letting agent for the property in this case one of Stirling Ackroyd agents had given my details to a partnership that has an agreement with the energy company. I was not very happy about this as this energy contract transfer has caused issues for me. The letting agency obviously has this agreement. I found it shocking that they told this partnership the date that my flat was going to be empty and when to take over the energy supply without notifying me and without my express consent.This is very upsetting. Not sure I can trust them again.

Tobi · 4 December 2024

★★★★★ 5/5

Trustpilot

Experienced and professional service with a complex portfolio

We have been clients of Stirling Ackroyd (with their letting service) for about two years, and they have been highly professional and knowledgeable. They have managed property issues in a timely fashion as they arise, including handling a complex refurbishment, transferring from a previous (and inept) managing agent, and some slightly difficult tenants. They are also on top of all of the relevant regulatory matters, and do everything in a legally correct manner (to the best of my limited knowledge). I would happily recommend their services.

Julian · 2 December 2025

★★★★★ 5/5

Trustpilot

Responsive agent

Got a call a day after sending in my enquiry! The whole process of renting and gaining information about the property was prompt and swift thanks to Guy Gregory. He was very responsive and helpful in answering my questions. Highly recommend Stirling Ackroyd!

Jennifer · 4 June 2024

★★★★★ 5/5

Google

We've had a great experience working with Ruby at Stirling Ackroyd.From the beginning, she has provided excellent service and genuinely comes across as someone who has her client's best interests at heart.She really took the time to listen …

Tara · 16 February 2026

★★★★★ 5/5

Trustpilot

Hannah Ryan was excellent with helping…

Hannah Ryan was excellent with helping us (first year uni students) to understand the process and the steps involved and helped us secure viewings and then a lovely house. cannot thank her enough!

Hannah · 20 November 2025

★★★★★ 5/5

Trustpilot

Great property management

Mela is always so quick to respond and resolve any issue that comes up with the property. I really appreciate it!

Costanza · 2 March 2026

★★★★★ 5/5

Trustpilot

Certainly

Certainly! Here's another review:"We had an outstanding experience working with Omar during our apartment search. From the moment we met, Omar demonstrated a deep understanding of the rental market and took the time to truly understand our preferences and needs. Their attention to detail and responsiveness made the entire process smooth and stress-free. Omar was always available to answer any questions we had and provided valuable guidance every step of the way. Thanks to their dedication and expertise, we found the perfect apartment that exceeded our expectations. We wholeheartedly recommend Omar to anyone in need of a reliable and knowledgeable agent.Emmanuel

Afreh · 14 February 2024

★★★★★ 5/5

Trustpilot

Good service from Omar

We were fortunate to have Omar Robertson assist us in finding our new home. From the initial contact, Omar was professional and efficient. He sent us a detailed list of properties that matched our preferences, and once we made a selection, he coordinated the visit.From there, the process became somewhat tedious as the reference company took longer than expected. However, throughout this time, Omar demonstrated exceptional patience and a polite attitude towards us. He advocated on our behalf, doing everything possible to overcome any obstacles that arose.I would like to highlight Omar's proactiveness and kindness towards clients. He was always one step ahead, anticipating our needs and providing exceptional service. His positive approach and willingness to overcome challenges made the entire process much more manageable. We are very grateful for his professionalism and highly recommend him as a real estate agent

Bárbara · 13 February 2024

★★★★★ 4/5

Trustpilot

Communications were ongoing with status…

Communications were ongoing with status updates

Glyn · 23 June 2026

★★★★★ 5/5

Google

I had a very positive experience with Emily from Stirling Ackroyd during my recent property viewing. She was friendly, professional, and very helpful throughout the process. Emily explained the details clearly, answered my questions …

SIVARAMAKRISHNA · 16 March 2026

★★★★★ 5/5

Trustpilot

Keo was hands down the best

Keo was hands down the best agent I’ve spoken to so far. Highly recommend him as an agent, helpful, knowledgeable and super patient considering I’ve never purchased a property before!

Alex · 16 December 2024

★★★★★ 5/5

Google

I had a few questions regarding renting and didn’t really know where to start. I spoke with Lily on the phone who answered every question I threw at her and helped me understand the whole process so much better! Thank you so much Lily!

Kirstie · 26 April 2024

★★★★★ 5/5

Google

Townends Sales team were great other Estate Agents seemed sleazy and cared more about getting a For Sale board up for the free advertising. Guy Bennett didn't try and lie to us about the state of the market there was a slight dip in prices that was noticeable from us looking. He gave us a price where he thought our flat would go for and sure enough they had a great buyer lined up already to walk through our door. Within less than a week we received an offer that was for the full asking price. Throughout the conveyancing process unfortunately the after sales team weren't quite up to the high standards set by Guy but this review is of the Twickenham branch and so Guy and his team deserve 5 stars. Would definitely get Townends in again to quote to sell us whereas i wouldnt bother with the other spammers.

Marcella · 25 October 2019

★★★★★ 5/5

Google

David is exceptional in both his skill and in his understanding of the property market. He reassured me right from the start and I immediately felt confident in his ability. He totally "got" my concerns and needs when dealing with the prospects of finding new tenants for my property. As I live in New Zealand this could have proved to be very challenging but David kept in contact with me every step of the way via long distance phone calls and emails. I now have new tenants! Heartfelt thanks to David (and to Daniel who conducted the viewings) As they say here in New Zealand, " You Guys totally rock!"

Jo · 25 October 2019

★★★★★ 5/5

Google

We highly recommend the team at Townends. They've been really great with us and always tried their best to meet our expectations. Morgan is a very hardworking team member, who always goes the extra mile to make the client happy! The purchase of our new property went very smoothly and we can thank him and the team for that. We have now recently rented our property as well and I also have to take my hat off to their lettings team (especially David, Daniel and Stephanie), they did a fantastic job from start to end! Thanks everyone at the Townends family!

Nick · 25 October 2019

★★★★★ 1/5

Trustpilot

2 properties significantly undersold by £90,000

I owned two new build properties in the Witton area which were taken over by LPA receivers whilst almost completing exchange of contracts. The LPA receivers appointed Stirling Ackroyd and did not appoint anyone in competition which in my opinion should have been done. Sterling Ackroyd stated over a period of 4 to 6 months that they were unable to find a buyer and that they could only find buyers for the properties £90,000 below its actual market value that they were being sold for. It seems that the sales reps either lack experience or this is a sale of serious convenience !!The properties were sold without a completion certificate in place, therefore an illegal transaction. The buyers of one of the houses were told they could remove the disability ramp, which they did. This is a condition of the completion certificate and local authority requirements and therefore a legal requirement. Both the LPA receivers, and Stirling Ackroyd were fully aware of this fact. Perhaps they need to explain to the new owners that they will need to rebuild the disability ramp at their expense. There are other factors still to be complied with in return to obtain a completion certificate.

Base · 10 November 2024

★★★★★ 1/5

Trustpilot

“Delayed Deposit and Poor Communication: A Frustrating Experience with Stirling Ackroyd”

I moved out of my property on August 27, and as of today, I still haven’t received my deposit back. Stirling Ackroyd informed me that they were waiting on my final bill from Vital Energi to deduct any outstanding amount. After contacting Vital myself, I discovered that Stirling Ackroyd didn’t submit the required information until the beginning of October. Although the bill was sent to the agency on October 8, Stirling Ackroyd continues to deny they’ve received it.Be cautious when dealing with this agency, as their responsiveness to emails is notably slow.

Faisal · 31 October 2024