Stirling Ackroyd Twickenham reviews in Richmond upon Thames

★★★★★ 5/5

Trustpilot

Used them Twice and very satisfied

We have dealt with SA twice now to buy and sell the same property. The sales team are professional, they bring in lots of people to view, either from requests or showing as an example. Never pushy, polite and give potential purchasers space. The team went beyond what you could expect on both occasions, really chasing when the situation was just getting mired. They chased managing agents, solicitors, lenders, and suggested many solutions to get things moving again. They are knowledgeable about the area and the market. Always accessible and easy to deal with. Highly recommended.

Stuart · 22 November 2021

★★★★★ 4/5

Trustpilot

My flat came on the market at a…

My flat came on the market at a difficult time with Covid. I also had a tenant in the property so she also had to be accommodated to arrange viewings.Morgan Senior worked with me, he was very patient and managed the whole process, assisted by Rodney.It was their staying power that got my sale done and I appreciate their help and would recommend them to any potential vendors looking to sell their property.

Lindsay · 21 October 2022

★★★★★ 5/5

Google

I had the best experience moving into my new home in Twickenham last month. Nadine, Dan and Amie were more than helpful at every stage through the process especially explaining how everything works. I would highly recommend the Twickenham Office to everyone.

Joshua · 25 October 2018

★★★★★ 5/5

Trustpilot

Managing change of tenants.

This review relates to my experience of the ending of one tenancy and finding a new tenant. The front line staff were very attentive with handling the change of tenants. As one left, arrangements were made promptly to market the apartment and secure a new tenant. Being remote from the property meant signing documents involved e signatures. When a problem with the method of signing the staff understood and arranged a suitable alternative. Throughout the change over, I found William and Amal very pleasant to deal with.

Peter · 5 November 2021

★★★★★ 5/5

Trustpilot

Thank you Cheveiz and Katie for the…

Thank you Cheveiz and Katie for the speedy and smooth letting process. The whole letting team was efficient and professional. Highly recommended!

Katherine · 17 January 2023

★★★★★ 5/5

Trustpilot

Excellent help with annual review

Sophie Ekins was extremely helpful in discussion of the annual review of my letting. Her advice on the market rental and the wording of the lease was exactly what I required

Charles · 4 December 2021

★★★★★ 1/5

Trustpilot

Dishonest - please avoid

Please... do not put yourself at risk by using these people.They had no idea about the property condition until 5days before moving in date, despite indicating otherwise The "virtual viewing" video they sent to me, was not filmed by them and did not represent the issues with the propertyThey "arranged" an in-person viewing a week in advance... well a week in advance with me, they apparently didn't call the tenant until that day and he understandably blew them off.They wanted me to drop 6months upfront rent because I wasn't moving out of my current property before moving into theirs... something I am very grateful for now.When they finally checked the property, they said it was uninhabitable, that issues had been outstanding for months but they would be sure to "raise the issues with the landlord"... My experience dovetails with Jonny's (below) so well that I might have been the one attempting to move into his place.

Adam · 3 October 2021

★★★★★ 5/5

Trustpilot

Great Experience!

Great Experience!Entire process was quick, easy and professional, can't thank Adam enough for providing a quality service look l and am eager to use them again if/when I next need to.

Malachi · 24 November 2021

★★★★★ 1/5

Trustpilot

Do not use this agency

Do not use this agency. Awful and slow communication. We reported a major plumbing issue and after 9 months it was still not dealt with. Took 4 months to get someone out to see it, and then they were happy to let the Landlord just sit on the quote and not do anything about it. Moving out process was awful, we were asked if we wanted to stay 5 months prior to our tenancy ending only for us to here under 2 months to go the Landlord would be selling. Getting our deposit back has been a nightmare. All in all an awful experience and we will avoid any future properties that use this agency.

Megan · 20 September 2021

★★★★★ 5/5

Trustpilot

I would like to thank Arran Southern…

I would like to thank Arran Southern for his prompt actions in replacing the washing machine at my property,very proffessional and polite,great service all round,a credit to the company

Richard · 9 March 2022

★★★★★ 5/5

Google

Great experience when selling a complicated property, Shea handled everything for us all the way through and was very impressed with sales progression team too

Bruce · 28 December 2023

★★★★★ 5/5

Trustpilot

Charlie was a constant support…

Charlie was a constant support throughout our tenancy and always helped and guided us through any issues and made the end of tenancy seamless.

EV · 10 October 2022

★★★★★ 5/5

Trustpilot

Great staff (especially the women!)

I am not a fan of estate agents - as they are very expensive, but this has nothing to do with the staff, as they do not make up the fees. Therefore, I would like to say a BIG "Thank You" to: Samantha, Rebecca, Melissa and Erika. Each one of them is an asset to Stirling Ackroyd. Very efficient, hard working and always willing to help, even when I ask lots of questions. The four of them are amazing!

Alex · 2 November 2021

★★★★★ 1/5

Trustpilot

I Feel Sorry For My Landlord

I was a tenant for under a year at a Stirling Ackroyd managed property. We enacted our break clause, in large part, down to the poor service offered by the Stirling Ackroyd team.This poor service included:- Poor condition of the property on check-in (a hole in the front door, a cupboard in the kitchen left unattached to the cabinets for example).- Not fixing problems for months (in fact, two of three issues with the property remained even when we left).- Dreadful response times to emails. We'd often go a week or two, with chasing, before hearing back from our lettings manager regarding issues.Our poor landlord was charged a fee for a "service" that essentially pushed us away as rent-payers. I estimate from their website they charged our landlord £4k in management fees. That £4k was charged to deal with 3 problems, only one of which was actually fixed with (over 3 months and several emails of chasing later). Add to that the fact the property was left vacant for at least a month after we enacted our break clause, and that adds up to £6.5k that the landlord was left out of pocket. I'm actually angry thinking Stirling Ackroyd earned £4k a service that any landlord could easily manage to better alongside a full-time job!Landlords, take this from a tenant that's actually experienced their service: This is the worst property management company I have ever dealt with by a distance. I will never be renting another Stirling Ackroyd property again, no matter how nice the property is. With their abysmal Trustpilot score showing I'm not alone, it will only be a matter of time until you're scratching your head wondering why your tenant hasn't renewed their rental period again....

Scott · 27 August 2021

★★★★★ 5/5

Trustpilot

Great Service

Jad was very helpful and attentive allowing for a seamless move in

Sam · 12 October 2023

★★★★★ 5/5

Trustpilot

Thank you Dora

Thank you Dora, for your advice and standing in as an agony aunt for me :-)

Anita · 20 June 2023

★★★★★ 5/5

Trustpilot

Sales associate on point!

Don’t know much about the company, but the sales negotiator Patrick was extremely helpful & professional. Hoping my experience with this company, goes as well as my viewing did.

Sana · 29 January 2022

★★★★★ 5/5

Trustpilot

I had the pleasure speaking with Ellie…

I had the pleasure speaking with Ellie Kozaki. I’m a first time buyer and she helped me step by step what to do as I felt so lost at the start. Very knowledgeable, approachable and always checked in to see how I’m getting on with the search. She made the process stress free and I couldn’t thank her enough and now I have the keys to my first home. Excellent service.

Petroulla · 27 October 2022

★★★★★ 5/5

Trustpilot

Rahat was really helpful and responded…

Rahat was really helpful and responded to all our queries quickly. He made the moving in process really smooth.

Ruth · 16 March 2023

★★★★★ 5/5

Trustpilot

Spoke to Ollie

Spoke to Ollie today, very helpful. Informative and honest, I think I’ll finally find a home for my kids now post divorce. Would recommend.

Jarryn · 14 September 2022

★★★★★ 5/5

Trustpilot

Rebecca, Andrew & team

Rebecca, Andrew and team at Stirling Ackroyd have been nothing but professional, courteous and a pleasure to work with throughout the letting of my apartment. I strongly recommend their services

Dominique · 24 November 2021

★★★★★ 5/5

Trustpilot

Great Customer Care

Highly recommend Samantha Japaul. Have dealt with her for a number of years now. She has always been very helpful and deals with any queries I have quickly and professionally.

Stephen · 23 November 2021

★★★★★ 1/5

Trustpilot

Nightmare END of tenancy

All fine until I moved out and required my deposit back. 5 weeks since I left my flat, in the exact condition I received it in. Clean, tidy and fully paid up but am chasing and chasing with no success.

Nicola · 4 September 2022

★★★★★ 5/5

Trustpilot

Excellent service!

Excellent service throughout our tenancy. The Property manager, Rebecca Heslam was well informed, professional and very helpful throughout our four year tenancy, made life very easy for us!

Bilkis · 28 February 2022