Savills Richmond reviews in Richmond upon Thames

★★★★★ 5/5

Trustpilot

Charlotte at Savills is a star!

We engaged Savills to sell our property in October 2019. We had a number of viewings before the couple who eventually bought our property. It was fraught with problems yet Charlotte established a relationship with our buyers to keep them informed of progress. I truly believe it's Charlotte's determination that kept the sale going despite numerous problems. I can't thank Charlotte enough for her tenacity to keep both me and our buyers informed every step of the way. I never stop singing praises for Savills service and how thorough Charlotte was. Thank you.

Mrs · 26 November 2021

★★★★★ 5/5

Trustpilot

I deliberated about moving from another…

I deliberated about moving from another local and high profile estate agent in Maida Vale/Little Venice to Savills, when my property came up for its rental renewal but I am delighted I took the plunge. Luke and his team at Savills have been so attentive to all my needs as well as of those of my new tenants. Sometimes I find estate agents favour the tenants over the landlords, however Savills were well balanced in their recommendations and advice. They were extremely professional in all their dealings and went above and beyond to help us even with some last minute building issues. Luke, in particular, was always easy to get hold of and followed up everything personally to ensure everything ran smoothly. I whole-heartedly recommend them and will continue to use their services in the future. Congrats Savills, job well done!

Larissa · 23 November 2021

★★★★★ 5/5

Trustpilot

Absolutely fantastic from start to end

Anna has been absolutely amazing from start to finish. She always went the extra mile in ensuring everything was covered and both myself and the buyers have had a stress free journey thanks to Anna and the whole Savills team. I have never sold a property before and I was incredibly impressed by the level of care and professionalism that Anna always demonstrated, even when I had a few emotional moments! Thank you Anna and everyone at Savills for ensuring my sale was a smooth process and thank you for achieving maximum interest and value for my house sale.

Isabella · 21 November 2021

★★★★★ 5/5

Trustpilot

Remarkable customer service

Remarkable customer service! Especially Sam Ing (property manager), who was always quick and efficient when it came to resolving any issue regarding the property. He answered all my queries and questions with great transparency and professionalism, allowing for a very smooth and stress-free tenancy.

Tudor · 17 September 2024

★★★★★ 5/5

Trustpilot

Ben Varma is a real professional

Ben Varma is a real professional. In a nutshell. Fair , understanding, evenhanded , I was very impressed with how he has handled a difficult move for us to St John’s Wood and has everyone’s respect and understanding. I cannot recommend him enough . Excellent.

Ian · 30 August 2024

★★★★★ 1/5

Trustpilot

Savills manage office nightmare

Savills and Canmoor took over the management of our serviced office building and it's been problems since. They rushed to override all the existing systems and processes and made a complete mess of it. 6 months later we still can't get accurate invoices from them. We've probably wasted a business day of time trying to get accurate paperwork for our accounts and they just can't manage it. If Savills take over your managed office building you're probably going to want to move.UPDATE: Savills: here's the information you've asked for.UPDATE 2: Unfortunately Savills response that they take this seriously is looking like just a marketing ploy as they haven't stepped in to sort it out yet.CENTRE: Witney Business and Innovation Centre.Since Savills took over, we lost the ability to use direct debit and moved backwards to standing order which means we have to change the value manually if the monthly fee changes.Savills aggressively took over and cancelled invoices by the centre we'd already paid and demanded they be repaid using their system causing an unnecessary mess of invoices.Unfortunately as well, they couldn't cope with invoicing and multiple invoices with incorrect information have been sent. Time was wasted correcting these.Confusion was then created around contract changes they were going to mandate. This seems to have gone quiet.They then spelled our email address wrong, so we didn’t receive invoices. We wasted time getting these sent so we could have correct accounts. They said this was fixed. It wasn't.Three months ago we didn't receive invoices again. Savills demanded we continue to pay even though we had no paper trail. They said the problem was that they'd misspelled our email address. They said this was fixed. Again, it wasn't.We said we were cancelling our standing order and we would only pay when we receive an invoice in future. They said we'd be in breach of contract and got quite defensive. We again didn't receive an invoice, so we didn't pay. Savills didn't seem to notice.So we contacted them again. They said the problem was that they'd misspelled our email address. Again, they said this was fixed, maybe it is, but they said they have no way to test it until we get the next invoice.We checked the invoice is for the wrong amount. Again. We asked for a rent reduction to compensate for the time which is now probably two business days of chasing and correcting. They refused.We're now spending time booking appointments with other office companies for an office move and every time we ask to confirm the management company isn't Savills.Such a shame that Savills is making the centre look bad. The centre was exceptionally well managed before Savills came, they really add no value and are just a problem.

David · 28 October 2021

★★★★★ 5/5

Google

My wife and I have been looking for a new property in which to downsize after 39 years in our present house.We both considered that Imy was the most helpful and understaning Agent that we have come across during our search.Her positive cheerful and willingnes to go the extra mile very nearly meant that we offered on a house that she was selling but it was the house rather than the Agent that stopped us. She is excellent at her job and we recommend her very highly.PositiveProfessionalism

Robert · 25 October 2021

★★★★★ 4/5

Google

Imy was fantastic and guided us through the finalisation of the sale process and helped us locate good removal firms. Imy was super responsive and always available to go via the apartment and check on things for us. This was a blessing as we were overseas at the time and couldn't get back due to covid. I would definitely use Savills again due to Imy's support I would love to give 5 out of 5 however my initial experience with Savills (2/5) was very disappointing however the sales rep that we had been dealing with left and we got then dream team of Imy and Hattie (Head of Sales). Things improved considerably from here and we were able to secure a good sale.PositiveResponsiveness

Gina · 25 October 2021

★★★★★ 5/5

Google

Sophie from Savills Richmond was our agent for a recent move and made the entire process incredibly seamless and easy. After finding a property we loved, we reached out to Sophie and she was very responsive and helpful immiedately, helping us safely navigate a viewing during lockdown. She guided us through the entire process - liaising with the landlord on Qs on our behalf and accommodating a few pre-move deliveries to the property. In the end it was quick and easy thanks to Sophie’s support! Would definitely recommend to a friend or colleague.PositiveResponsiveness, Quality, Professionalism

Emily · 25 October 2021

★★★★★ 5/5

Google

This is the first time I've used Savills for the sale of a property, and I was thoroughly delighted with the service. Imy Blunt was the excellent negotiator who secured a buyer for me, and subsequently liaised between all parties, helped by her manager Harriett. It wasn't the most straightforward of sales due to a number of factors (when is a leasehold sale simple?) but their tenacity and knowledge paid off and to my, and the buyers, delight we got it over the line. A quick final word to thank the rest of the team in the office for all their help and efforts too! Thanks guys!PositiveResponsiveness, Quality, Professionalism, Value

Damian · 25 October 2021

★★★★★ 5/5

Trustpilot

Great experience

We had a great experience working with Oliver Hudson throughout our tenancy. He was always responsive, professional, and genuinely helpful whenever we needed support. We really appreciated how smoothly everything was handled from start to finish.

Martina · 6 May 2026

★★★★★ 5/5

Trustpilot

The service provided by Savills Mayfair…

The service provided by Savills Mayfair was exceptional. They were professional, thorough, always attending to queries whilst also friendly and courteous. This, particularly in the context of the challenges presented by the Covid-lockdowns and involving pricing reduction discussions which were all carried out in a respectful manner. Efficient all round.Claire Reynolds, in particular, has exceptional work ethic and professional integrity. She was knowledgable, sensitive and pitched the right tone.Ellen Auletta, her PA, was always helpful, efficient and pleasant, focussed in great detail to take on board and resolve floor plan discrepancies.All in all, Savills performed above expectations from the start to the final completion.

K · 29 September 2021

★★★★★ 5/5

Trustpilot

Paige was AMAZING!!

Paige was amazing! She was friendly, patient, kind, flexible, very helpful and understood quickly what we were looking for. There was a specific requirement I had about the flat we wanted and she was so thoughtful about it. Not at any point did I feel pressured to settle for something that I wasn’t sure about. I can’t recommend her enough. She is going to be my go to person- if and when we move ! We love the place! Thank you Paige!!!!

Customer · 24 September 2021

★★★★★ 5/5

Trustpilot

Global Relocation Assistance

The Savills team have been like a family to us after a major global relocation during clvid restrictions. I was able to find a wonderful place to live from Hong Kong and manage the whole move in advance seamlessly. Rebbeca Leigh and her team have looked after all our needs, helped welcome us to the area. Thank you for your professionalism, clear communication and help finding solutions in what has been a very unpredictable period of time.

Joe · 22 February 2022

★★★★★ 4/5

Trustpilot

Great service from our property manager

Our property manager, Shan, helped us when we had concerns with our flat and kept us in the loop throughout when she was arranging solutions with our landlord. Thank you for your great help and brilliant service !

Katie · 15 April 2026

★★★★★ 5/5

Google

Highly recommend Savills. Dan and his team are great to deal with and really know what they are doing. Thanks so much everyone for getting our house sold!

Fleur · 9 April 2025

★★★★★ 5/5

Trustpilot

Savills Carlisle, Cumbria

After my personal circumstances changed and selling my house I was looking for a property to rent. I found a beautiful rural property for rent by Savills on the outskirts of Brampton, Cumbria and quickly requested a viewing. On the evening of my viewing I was met by Mathew from the Carlisle branch who allowed me to view the property on my own while he waited outside due to Covid restrictions. Mathew was very pleasant, professional and answered all of my questions. I was very impressed with the property which had been redecorated to a quality standard.The next day I contacted the Carlisle Branch to officially give notice of my interest in the property. I spoke with Judith Chambers Rural Lettings Manager) who was an absolute pleasure to deal with. Knowledgeable, personal and enthusiastic she made the experience of applying for the property stress free. Reference checks were completed quickly and efficiently and I was formally offered the tenancy within 5 days of applying by Judith which I accepted. I have since settled into my new home. I cannot recommend Savills Carlisle highly enough and would like to thank Judith and Mathew for their professional and very personal service.

Ryan · 8 August 2021

★★★★★ 5/5

Google

Savilles Richmond sold a flat for me, the Agent who worked with me on the sale was Imy Blunt. Savilles were excellent, managing expectations on the price and pushing the sale through when we had agreed a sale. Imy in particular was super-proactive, chasing solicitors, managing agents and freeholders, without her input the process might have stalled. Highly recommended.

Martin · 25 October 2023

★★★★★ 5/5

Google

I recently sold my house using the Richmond branch of Savills. I was extremely pleased with the service of the whole team but in particular with the attention to detail and commitment shown by Imy Blunt. She was so professional with her negotiating skills and nothing was ever too much trouble for her. She was extremely positive and all in all was a total pleasure to work with. Thank you Imy.

Brenda · 25 October 2022

★★★★★ 5/5

Trustpilot

Working with Claire Reynolds

I have just completed the purchase of a property in Connaught Village and had the pleasure of working with Claire Reynolds, a Director of Savills. Claire played a critical role in ensuring that the transaction progressed smoothly, liaising between my Clients and the Seller to discuss and agree various (non-legal) points. As well as always being available and willing to assist, Claire was proactive in a way that some agents are not. Any seller would be fortunate to have Claire representing them and, as a solicitor, I look forward to working with Claire again whenever the opportunity arises.

Leah · 29 June 2021

★★★★★ 5/5

Google

I recently had the pleasure of working with Shingie at the Richmond office. From the initial conversation and throughout the whole process Shingie was super professional. He demonstrated immense patience and understanding of my situation. I highly recommend Saville Richmond and thank you again Shingie for your incredible customer service!

Angela · 27 April 2024

★★★★★ 1/5

Trustpilot

My review for this business is apparently elsewhere

For some reason the atrocious review I left of savills.co.uk has got detached and attached to Savills PLC which is stated never to have been claimed. You can read it in the reviews for Savills PLC or go via my profile.Incidentally you will see the email address Savills give here ends @savills.com so they are the same business. I did comment that they have no communication skills but luckily they are no longer managing the building I live in.This is my original review:Savills 'manage' the building I live in. Very patchily indeed.The worst things are their communication and attitude to customers. They routinely ignore emails. They even ignore complaints. When I asked for the complaints policy the building manager told me to address complaints to him so I replied that I wanted to complain about him because he had ignored five emails including one headed complaint.If you get a parcel delivered sometimes they tell you, sometimes they don't. Frequently they just send you a warning that they will return it because you haven't collected it. Some of the concierge staff literally have no idea of what they are doing - I was told they were agency staff which is not a reason, they still need to give them an induction.There are damp patches on the walls. The carpets are filthy.There is a deficit this year of 500,000 sterling on the service charge and I am not seeing what it's been spent on.I am eight weeks into my second complaint to head office. The first they ignored half of it. This one they've ignored completely.In all seriousness avoid this company, I can't decide whether they don't give a damn or are genuinely incompetent.Update 21.6.21It is hilarious that Savills asked me to contact them. If they had any clue they would know that I already have, they investigated my complaint atrociously, and ultimately the redress scheme forced them to apologise to me.Avoid them.

John · 23 June 2021

★★★★★ 5/5

Trustpilot

Charlie Rogers offers excellent service

Charlie Rogers is very helpful and always responds fast to attend to customers' needs. He helps to secure my tenant's tenancy and help solving tenant's problem at the same time, facilitating my choice of bed frame for the tenants as well as offering options for me to choose. He also helps to liaise with relevant government tax departments to solve my tax problem. All in all, I find Charlie a reliable staff offering excellent customer service. Well done, Charlie!

Angel · 25 August 2021

★★★★★ 5/5

Trustpilot

Adel Viragh-Zsupan

Hello. This is to say that for three years now Adel Viragh-Zsupan has been our coordinator for the rental of The Mount in Whitchurch and both my husband and I have been extremely pleased with her work. Adel has always been on top of everything, being extremely good at reacting quickly in urgent situations. She is a good listener, always trying to do as much as possible to satisfy us and at the same time being very understanding of the tenants’ points of view. Her help has been invaluable to us these past years. Thank you!

Marie · 18 May 2021