Savills Richmond reviews in Richmond upon Thames

★★★★★ 5/5

Trustpilot

Savills St Johns Wood - Alicia Lindsay

Alicia and Ben were amazing and offered a great service. Alicia's enormous experience in the industry meant that huge hurdles that needed to be gone through to get us to exchange she conquered. I cannot recommend Alicia more highly and am very grateful for her hard work.

Annabel · 11 January 2023

★★★★★ 5/5

Trustpilot

Rented through Saville for the 3 years…

Rented through Saville for the 3 years i’ve lived in london, couldn’t pick a better agency! Everything went by smoothly and they’re always so helpful

Malak · 1 July 2024

★★★★★ 5/5

Trustpilot

Professional from the very beginning

Professional from the very beginning, Sue and the team ensured diligent and effective communication throughout. We were able to get honest and direct answers at all times further instilling our confidence in the team to sell our property. Thank you to Sue and the Savilles team

Natasha · 2 February 2023

★★★★★ 5/5

Trustpilot

I recently purchased a property in E14…

I recently purchased a property in E14 from Seville. Stephanie was a very reliable and straightforward agent to deal with. She answered all queries throughly and efficiently. She was able to navigate complex obstacles and coordinate amongst many parties to get the execution of the deal over the line in the required timeframe.

Celia · 24 April 2022

★★★★★ 5/5

Trustpilot

A-Game

Danielle has been super responsive to any issues raised, extremely thorough and refreshingly direct. I’m so appreciative of her advice and efforts as my property manager.

Laura · 7 June 2024

★★★★★ 5/5

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Savills Auctions

The whole team at Savills Auctions have been fantastic. From the very first experience I have had with them, the customer service continues to improve. I have purchased properties many times through the auction and have also sold some properties through the auction. I would like to mention Robin and Jay Jay for always being on hand and providing great service and advice. Would highly recommend them.

Sim · 4 October 2024

★★★★★ 1/5

Trustpilot

Been waiting over a week on a response…

Been waiting over a week on a response and call back on Property we are interested in Solihull. Previous experience on potential commercial purchase not good either. Not good "Savils".

Mr · 15 December 2025

★★★★★ 5/5

Google

In the spirit of credit where credit due, here is the viewpoint of a buyer dealing with the sales department. Viewings and follow up viewings were arranged quickly. Negotiations were clear and to the point. I knew where I stood throughout which isn't always the case in my expereince. A special mention goes to Rosa Halliday.PositiveProfessionalism

Dave · 25 October 2021

★★★★★ 5/5

Trustpilot

Jen was absolutely brilliant

Jen was absolutely brilliant and the service from Savills on a whole was really good. I will never go with any other estate agent again if I ever have the need to. Jen and Savills team really are in a league of their own. Thank you from the bottom of our hearts

Emily · 25 May 2022

★★★★★ 5/5

Trustpilot

Sam Ing

Sam was always very professional, diligent and prompt in replies and particularly supportive during end of tenancy process.

Lachlan · 15 October 2024

★★★★★ 5/5

Trustpilot

I was happy with the service from…

I was happy with the service from Savills because it was quick, easy to deal with and the process of finding a flat was very smooth. Aziz was very helpful, polite and accommodating and built a good rapport with us to make communication easy and efficient. There were almost no problems or anything of the sort.

Ramsha · 14 October 2021

★★★★★ 5/5

Trustpilot

Amazing management

Zarah is an exceptional manager, always happy to help and in a very timely manner (not always the case across Savills unfortunately)Overall great experience working with Savills.

Suzan · 9 May 2024

★★★★★ 1/5

Trustpilot

I recently had the unfortunate…

I recently had the unfortunate experience of dealing with this estate agent whose level of customer service, communication, and professionalism left much to be desired. Throughout the process, I found their communication to be consistently lacking, with delayed responses and a general disregard for my concerns. Their unprofessional behavior was evident in both their demeanor and actions, creating an overall frustrating and disappointing experience. I would strongly advise against using their services for anyone seeking a reliable and professional real estate experience. I had to chase for replies, I’d call the direct number on the signature email to then get no response - then they would tell me someone would call back; nobody ever does. Lack in communication - our references came back we were then told they cannot find the landlord.

Aadrian · 28 January 2024

★★★★★ 5/5

Google

I sold my property in a multiple agent approach - savills were by far the most proactive ones - special thanks to Maia Platts and Hattie Young for great support till the end of the process!

Martin · 25 October 2023

★★★★★ 5/5

Google

Very helpful estate agent, especially Becky who answered all our questions promptly & really went the extra mile. Was so easy to sort the docs and move in, we had a few issues with hot water at the beginning but Becky helped us sort it out really quickly.

C · 25 October 2022

★★★★★ 5/5

Trustpilot

Sue T at Saville,professional support always

I think I have bought and sold 4 houses now with Sue at Savilles, always a reassuring sensible voice in what can be very stressful times!Sue always works to make this crazy process as seamless as possible for both the buyer and seller.Thank you Sue

Lynn · 6 February 2023

★★★★★ 4/5

Trustpilot

Good service during our tenancy

Good service during our tenancy which has now ended. Our property manager Ritiesh was great and always very responsive. Only reason I have not given 5 stars is because we had deductions against the deposit, but still happy with the service we received from Savills.

Ralf · 19 December 2024

★★★★★ 5/5

Google

Although I didn't end up buying through Savills, I must say that the experience there was exceptional. Imy was the first person I spoke with who proposed properties that were suited to my requirements. With so many estate agents now a days trying to flog the properties that don't shift, I appreciated the time Imy took to understand my requirements.

Tarzie · 25 October 2020

★★★★★ 2/5

Trustpilot

Very Average At Best.

My experience of Savills was very keen to sign you up but once instigated , very little knowledge or customer service after that. Would much rather deal with an on site developer than this type of set up where little information , customer service or expertise seems evident. Having been financially disadvantaged by my experience this time I would be very wary to repeat in the future.

Simon · 17 September 2024

★★★★★ 5/5

Google

I sold my property in a multiple agent approach - savills were by far the most proactive ones - special thanks to Maia Platts and Hattie Young for great support till the end of the process!

Oskar · 15 October 2023

★★★★★ 1/5

Trustpilot

Poor communication and lack of urgency to respond to queries

Trying to get an email response or even begin negotiating on a sale is nigh on impossible with their auction department. Online queries on their website were ignored for 3 days now, another email was answered but no information given!Given that the auction is 13 days away, I will not be taking this further as it’s hard work chasing them just for basic queries let alone anything of substance!Not great given that the economy and property sales are in a massive downturn right now. I feel sorry for anyone trusting them to sell their property for a good price given that they do zero legwork to facilitate sales other than the host an auction event!Update: the fact that you have received an online message and 2 emails from me of which only the first email was responded to says a lot about how you handle customer queries. I will not be chasing or wasting my time with your organisation anymore as the only time anyone does anything is when negative feedback is left on this platform up until then, the staff couldn’t care less!

King · 12 January 2024

★★★★★ 5/5

Trustpilot

I moved flat during Covid-19

I moved flat during Covid-19. It was still a pleasure to have Savills service when choosing the property. Tiffany was very nice and she answered all the questions in time to smooth the process. The property manager also replied very quickly when I was reporting issues and sorted it out for me immediately. I do appreciate this attitude and speed!

Wenqing · 20 September 2020

★★★★★ 5/5

Trustpilot

Purchasing

Thank you so much to Robin, Katharine and the team for their amazing help and support which enabled me to purchase prior to auction. It was great to experience the way in which each member of the team operated with such professionalism making each step an easy one for me. Thank you, Robin and The Team. Tricia

Trizz · 28 May 2021

★★★★★ 1/5

Trustpilot

Terrible service from Savills

Savills is worst agent for both tenants as well as owners.I am a tenant through Savills. I live in Arena tower and for second year running I have apartment heat and water heating issues. It hasnt been fixed properly yet. Savills did seek multiple approvals from owner to change parts implies they have ripped the owner and changed all possible parts around the water heater without fixing it so far. I know for a fact some of the parts were not broken as not same person came to replace the part who suggested it to be replaced.My suggestion stay away from them if you are tenant for you mental peace & to save money if you are an owner.

Rajendra · 9 January 2024