Trusted Agent profile · Richmond upon Thames
★★★★★
1,838 reviews across 2 platforms
298a Upper Richmond Road West, East Sheen, SW14 7JG, Richmond upon Thames, SW14 7JG
Part of Savills, see every office.
Savills's office in Richmond upon Thames, at 298a Upper Richmond Road West, is rated 4.2 out of 5 across 1,838 reviews on two platforms, including 58 Google reviews rated 4.9.
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Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
Trustpilotappreciation to Jess Exley
Very thanks to Jess Exley！She helps me to find out my new apartment in the same pension and useful recommendations. I’m glad to meet her as my agent! Good luck!
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
4/5
Trustpilotlevel head in a lengthy house purchase
Daniel maintained a level head in a rather lengthy house purchase, his supreme patience and integrity ultimately enabled a chain of purchases to take place. It has been a pleasure to work with him and we appreciated his clear and honest communication.
Thank you, Juliet, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
1/5
TrustpilotRenting with Savills
We recently rented through Savills and gave had the worst service from any supplier ever. They never checked the property before we moved in no up to date inventory, broken promises, lies, incorrect info on the property advertise brochure etcetera. I am tied into a lease but I will never make the same mistake again. 2 months after moving in and still waiting for things to be repaired. And its all Covid 19 fault! The only concern has been for us to pay our deposit and rent. We are expected to maintain lease conditions but these apparently don't apply to them.Savills are beyond poor.Update 5th Aug 2020. I have had a response from Savills customer care who have investigated and apologised for the issues we found after moving in and issues not resolved and noted before moving in. The customer services are satisfied that Savills are doing everything they can despite the extended time frame and have also apologised for the incorrect E band advertising. So there we are all better now they have apologised. Nothing else. No upgraded resolution time or sense of urgency displayed. No outcome timetable.Nothing.My recommendation is try someone else. Not easy because they are so big.My rating in the 5 star rating is still ZERO.
Thank you for your feedback. We take it very seriously so could I ask you to get in touch so that we can discuss your concerns in full? Please email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this?
5/5
TrustpilotSale of a lovely waterside property …
It has been a difficult 6 months despite having moved 12 times before. James Abbott patiently helped me through the tensions of believing our home was worth much more than his estimate, of ‘no viewing weeks’ when we kept the house tidy for no reason, and his careful nurturing of potential buyers. I would strongly recommend Savills for their knowledge of the local market, and in particular the intricacies of our particular site. Thanks to all the staff
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that bit easier for you.
1/5
TrustpilotI have been complaining about one of…
I have been complaining about one of savills managers, a Mr Barry cartmell, about his attitude at swan centre yardley,I have been to savills at colemore row, and complained about the way he speaks to people , the residents above the shopping centre have complained to him a number of times, he just tells them to go away, as he is busy, I am supprised a company like savills employs some one like that to manage a shopping centre,
Hi, we're sorry to hear this. Please can you email further information to socialmedia@savills.com so we can investigate this? Thank you.
5/5
TrustpilotSavills Cambrige Lettings
We thought Savills was only focused on high end properties and not medium range that we were looking for. But I can only say that our interaction with Paul Eaton and Savills Cambrige lettings team has been contrary to our expectations.Paul has taken the initiative of keeping us informed proactively and has given us details about the area/location etc. He was always courteous and never pushed an agenda. In our opinion he has acted in the best interests of both tenants and landlord. Was a pleasure to interact with.
We are so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
5/5
TrustpilotGreat management skills
I have to thank Tami in particular who did an amazing job in solving an issue I had in the property. She was patient and persistent, following up with a difficult repair service company. Thanks to her commitment my issue is now entirely solved!
1/5
TrustpilotThe worst estate agency
Had really bad experiences with them as both seller and buyer.As a seller, contacted them to arrange a valuation and quote. They just didn't turn up on the agreed date - no warning just a no show. So we went with the agents that did turn up.As a buyer we registered and gave our criteria for what we wanted. They just send anything through - nothing like what we asked for.I used to think they were supposed to be the best but they just don't seem to care at all.
Thank you for raising this. Rest assured, we’d like to find out exactly what happened. If you’d like to, please email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this?
5/5
TrustpilotHaving worked with Savills for a few…
Having worked with Savills for a few years, we have nothing but positives to say about the organisation. The team is filled with experienced professionals like Terry Lane who has been a pleasure to work with. He is very responsive, efficient and has an abundance of knowledge within the industry. Colleagues like Terry allow the Savills to continue to be an industry leader.
Thank you for your lovely review. It was a real pleasure being able to help you and wish you all the best!Regards,Terry
1/5
TrustpilotDishonest and sly, avoid Savills.
Rented a property for a year with no issues so decided to stay for another year, after we signed the contract they told us a neighbour had been complaining for the last year about parking and now the neighbour is making us feel very uncomfortable. When we wanted to give notice and cancel the other year they told us it was too late and we don’t even have a break clause so there’s nothing they can do. Worst customer service in the world
It’s very disappointing to hear about your experience. We take feedback extremely seriously and are keen to find out more. If you’d like to, please email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this?
5/5
TrustpilotAdel has been fantastic!
Adel has been a fantastic support to us during our tenancy, swiftly dealing with any maintenance issues and always being warm and friendly to communicate with. Thank you Adel :-)
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotJack exceeded expectations- 10/5 rating!
Jack was an amazing help on my checkout - he was diligent and proactive and made the process seamless. I would recommend Jack for any property and for any customer!
5/5
TrustpilotNatasha is amazing
Natasha is amazing! I have just started working with her the day from yesterday since she took over, but I am already a big fan of her. Highly efficient, professional and considerate! Thanks!
5/5
GoogleWe worked with Charlotte from the East Sheen office. Charlotte gave us great advice right from the start and was pragmatic in her approach, she worked really well with our tenant (which was above the call of duty) and gave excellent service to our buyers. The sale started to go a bit slow and Charlotte helped push things through to ensure everything went as smoothly as possible.
5/5
TrustpilotHighly recommend, especially Yato
Yato has always been very helpful, professional and responsive. I recently had an issue with billing for an apartment I moved out from and Yato was very helpful in addressing it.
5/5
TrustpilotI was so impressed with the service.
I was so impressed with the service I received from Savills. The process of selling and indeed purchasing a property can be stressful, to say the least. The confidence I felt throughout due to the attention that I received was second to none. Stephanie Clarke and her colleagues were always there in person or at the end of the phone to assist with any queries. I would recommend Savills to all friends and family in the future.
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that bit easier for you.
4/5
TrustpilotRitesh Gopaul has done an excellent job…
Ritesh Gopaul has done an excellent job managing our flat for us over the last 2 years. He responds promptly to our emails and provides a friendly and proactive service. We are thoroughly satisfied clients of Savills.
Thank you for taking the time to review our service, Andrew - feedback is always incredibly helpful.I’m delighted that we meet your expectations.
1/5
Trustpilot1st-time-buyers be aware!! Untruthful salesperson/shark, terrible customer service
1ST-TIME-BUYERS BE AWARE!!!Savills showed us around a development in Greenwich and the sales agent clearly pointed out the floor that the apartment was on - the 2nd floor, 2 floors above ground level. We were also verbally told that if the property dropped in value between the time we reserved and completion, we would be owed the amount of the decrease. As a result, we reserved the apartment. A few months later, and after already signing a "Mace Secure Buy Contract" (which basically means they take your deposit ahead of completion), we discovered that the apartment was in fact the floor below what they sold us - the worst part of it was the sales agent denied she pointed out the floor it was on and also denied the conversation regarding the "property value drop" ever happened. They told us we signed the elevation plans, which also wasn't true, and only after weeks of arguing was I able to get our deposit back.We have since reserved another apartment in Greenwich and this feels like it was done "the right way" - all plans have been shown to us (elevation, floor and interiors) and we have signed knowing exactly what we have purchased.We were very naive 1st-time-buyers and went to Savills with an element of trust, which we truly feel was completely taken advantage of. They lied to us on multiple occasions and the customer service was terrible and even patronising at times - I have plenty of email proof of all of this.If you're a 1st-time-buyer, be very, very, very careful with Savills - basically don't believe anything they tell you verbally, only believe what is on paper/email to protect yourself.
We pride ourselves on our customer service so it’s very disappointing to hear that we didn’t come up to your expectations. We’d welcome the opportunity to get to the bottom of exactly what happened. If you’d like to, please email us at socialmedia@savills.com.
5/5
TrustpilotTom Smith - great property manager
Tom Smith has been a very helpful and efficient property manager. Kept me informed and always been willing to speak on the phone and always nothing but friendly. Thank you
1/5
TrustpilotTerrible service
Terrible service, discourteous, arrogant, unhelpful staff in the rental management sector. They don't manage - they expect you to do it for them. I couldn't believe I'd be dealing with infestations of mice and no heating and hot water at one of their managed properties. Shame on you!
Hi Charlotte, Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. Please know that this is not the level of service we strive to provide. Your concerns have been taken seriously, and we would like to find out more. Please email further detail to socialmedia@savills.com so we can investigate.
5/5
TrustpilotEverything was handled…
Everything was handled quickly,efficiently and with courtesy. I could not be more pleased. In particular Matthew Lodge could not have dealt with the whole process any better. His support was invaluable.
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
1/5
TrustpilotWorst year of my life
I rented a property through Savills in March 2019. Since then, I have had no resolution to any of the issues I had in the apartment - Including a rat and nowhere to store bins.I have been actively pursuing the building management company with no support from anyone here.Difficult to deal with, never had anything close to a resolution for the numerous complaints. Please people, DO NOT sign an assured shorthold tenancy contract with anyone, make sure you ask for a get out clause to be written in. Truly the worst 12 months of my life. Cannot wait for the end of March until I can leave.
We pride ourselves on our customer service so it’s very disappointing to hear that we didn’t come up to your expectations. We’d welcome the opportunity to get to the bottom of exactly what happened. If you’d like to, please email us at socialmedia@savills.com.
1/5
TrustpilotHOW TRUE THE COMMENTS BELOW
HOW TRUE THE COMMENTS BELOWI can't believe the similarity with the long comments below.yes they send newly graduate to so to speak evaluate your property. then their arrogant manner to corner you, giving you that they are actually making you a favour to sell your property under the actual value. I recently sold my house for 1.7m through a local agent, when they were trying to convince me for an evaluation of 1.3 m... Massive difference.. Thank god I didn't fall into their trap.To avoid 1000%... they are far from being trustworthy..
Hi, we're sorry to hear this. Please can you email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this? Thank you.
1/5
TrustpilotHad the unpleasant experience of…
Had the unpleasant experience of dealing with Savills North Devon and Rent Shield Direct. Charlotte, although initially helpful and recommended to me, soon changed her tune ... Firstly avoid ANY company that uses RENTSHIELD (let's totally screw over your life, especially when dealing with #evilemily) DIRECT. Secondly avoid SAVILLS especially where you are self-employed and don't have a profit greater than £18k. If you are a small business owner actually living off your earnings as so many of us are you may as well check into your nearest campsite! A wholly upsetting and demoralising experience where no one wants to listen to you. I actually put in an official complaint against Charlotte but only part of it was actually investigated - the rest ignored, i'm guessing because there was actual validity in my complaint.
Thank you for bringing this to our attention. Please be assured that your feedback is invaluable. We’d welcome the opportunity to investigate further so, if you’d like to do so, please contact us on socialmedia@savills.com.
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