N & N Richmond Richmond upon Thames reviews

★★★★★ 5/5

Trustpilot

Professional, personable and true to their word

Nikki and Nina were exceptional throughout the sale of my late father’s house in East Twickenham. As I was handling a probate sale, certainty and risk management were as important to me as achieving a good price, and N&N understood this immediately. They focused on serious, financially credible buyers who were genuinely able to proceed, which greatly reduced stress throughout the transaction.

Caroline · 9 May 2026

★★★★★ 5/5

Google

We received nothing less than estate agency concierge, courtesy of N&N. Nikki and Nina found wonderful buyers for our family home in Twickenham. There is a finesse to the service they provide - warm and personable, consistent communication and attentive facilitation. Nothing is too much trouble, everything is done with the lightest of light touch. Nikki and Nina are two seasoned professionals who know the Richmond housing market extremely well, and offer excellent, strategic advice in a very bespoke way when you truly want to get on the move.

Madeleine · 17 December 2025

★★★★★ 5/5

Trustpilot

Excellent service...I highly recommend…

Excellent service...I highly recommend N&N !! Nikki and Nina went over and above with the sale of my house in Richmond. For example I had a first potential buyer pull out close to exchange, a difficult tenant who was not supportive of the house sale and a health issue that prevented me doing some things to the house on completion date... However N&N worked out solutions for these obstacles and made it seamless for me. The communication was superb all the way through, proactive and responsive....I am a very happy vendor. I would highly recommend N&N to anybody in the area...a huge difference from the high street other brands that I had tried...thank you very much..

Chris · 19 November 2025

★★★★★ 5/5

Google

Nikki and Nina made the process of selling our house as smooth as it could be. They are a brilliant combination of efficiency, flair, practicality, warmth and all round professionalism, which is rare and precisely what’s needed at such a big and daunting moment. When we encountered setbacks in the eleventh hour, they were ready with swift, smart problem solving to help us consider our options and formulate a plan. Cool, calm and collected at all times, I’m so glad to have had them in our corner and can’t think of even wanting to sell a house with anyone else. We recommend them wholeheartedly.

Ben · 21 February 2025

★★★★★ 5/5

Trustpilot

Nikki & Nina are the best

Nikki & Nina are brilliant estate agents. They brought us five offers over asking price within weeks of putting our house on the market. And then they found us an off-market home to buy which ticked all of our many boxes. (We'd been looking for two years!) They are charming, honest, knowledgeable and hard working. I cannot recommend them highly enough.

Anna · 17 August 2026

★★★★★ 5/5

Google

Nikki and Nina are the absolute best! There is no way we would have been able to find our home without their amazing help. They are diligent, super pleasant to work with, and know the area better than anyone else. They have helped us in every single stage of the process, and are just wonderful human beings. If I could give 10 stars I would!

Akin · 17 May 2025

★★★★★ 5/5

Google

Nikki and Nina were a brilliant team for the sale of our house in Richmond. They were extremely focused and worked seamlessly together, providing regular and up-to-date feedback following the viewings that we had for our property. We felt that we were in very experienced and capable hands as we navigated the sale process. Their advice was always sensible and balanced in the context of the market conditions that we were experiencing. We couldn't have asked for a more responsive and friendly team to work with and really appreciated all their hard work in securing us a sale in short order.

Susan · 17 April 2024

★★★★★ 5/5

Trustpilot

Nikki and Nina were a brilliant team…

Nikki and Nina were a brilliant team for the sale of our house in Richmond. They were extremely focused and worked seamlessly together, providing regular and up-to-date feedback following the viewings that we had for our property. We felt that we were in very experienced and capable hands as we navigated the sale process. Their advice was always sensible and balanced in the context of the market conditions that we were experiencing. We couldn't have asked for a more responsive and friendly team to work with and really appreciated all their hard work in securing us a sale in short order.

Sue · 5 October 2023

★★★★★ 5/5

Trustpilot

A Great Off-market Sale Experience

We had a excellent experience with Nikki and Nina, who handled our off-market sale with great discretion, professionalism and efficiency. Their personal and proactive approach immediately gave us confidence that we were happy to work with them.

Sarah · 15 August 2026

★★★★★ 5/5

Google

Nikki & Nina are a breath of fresh air in the world of property selling, delightful to deal with, professional at all times, pleasingly assertive when they needed to be but never demanding and pushy. Their marketing is fresh, honest and informative and communication prompt whether by phone or email. As executors not living locally we were selling a Grade II listed cottage in Richmond and N&N were the central pivot in overseeing all the viewings and coordinating everything with us, the tenant and prospective buyers as well as introducing the buyer who was not from the area to local surveyors and architects who had a good knowledge of listed buildings. I would have no hesitation to recommending N&N Richmond to sellers and buyers.

Martin · 2 August 2025

★★★★★ 5/5

Google

I have never met agents like these! Nikki and Nina handled the selling of my home expertly and efficiently with me receiving 3 solid offers in 10 days! I had used 3 agents prior with no success and access to the right type of buyers. Cannot recommend highly enough. Their advice is unique and focused, experts at customer care and dedicated to get the job done for both buyer and seller. The absolute best and would only use them again for selling and buying.

Caroline · 27 July 2025

★★★★★ 5/5

Google

If Michelin Gave Stars for Property Agents, Nikki and Nina Would Have Three, With a Cherry on Top. We’d wanted to move to Richmond for years but didn’t know where to begin. Choosing Nikki and Nina at N&N Richmond as our property finders and buying agents was, without question, the best decision we made. They are absolute standouts, their expertise, local knowledge and reputation set them apart in every way. Everyone in Richmond knows and respects them, and it shows. From the moment we engaged them, they brought clarity, structure and real energy to the search. They quickly understood our brief, worked within our budget, and presented us with options we’d never have found on our own. When the perfect flat came up, they moved fast, negotiated expertly, and helped us secure our dream home on Richmond Hill. They went above and beyond, not just in finding the right property, but in guiding us through every step of buying and moving. Being truly independent, and living and breathing Richmond, gave them an edge that made all the difference. We 100% recommend N&N to anyone looking for an advantage in the competitive Richmond market. They’re a straight ten out of ten, five stars, and the benchmark for going above and beyond. If Michelin gave stars for property agents, Nikki and Nina would have three with a cherry on top. It simply wouldn’t have been possible without them. The value they added far exceeded our expectations. Hire them with your eyes closed, Nikki and Nina are incredible., Peter, Vaida & Stella Orr

Peter · 26 May 2025

★★★★★ 5/5

Google

N&N are two wonderful ladies who sold our flat on Richmond Hill. There were many bumps along the road, all of which they dealt with admirably. They gave me lots of tips on furniture, etc, to remove, and they dressed our flat beautifully to show it off to its best for the photos. They were so supportive throughout the entire process. They are certainly very different from the large estate agents that we have used in the past. They absolutely provided a personal touch and were both professional and lovely. I would absolutely recommend them.

Laura · 11 October 2024

★★★★★ 5/5

Google

Nikki & Nina sold our flat on Richmond Hill when other agents failed. There is a lot to be said for that personal touch. It wasn’t an easy sale, lots of drama and frustration with the process but they remained calm and helpful. We would definitely recommend them.

Cindy · 17 April 2024

★★★★★ 5/5

Trustpilot

N&N know Richmond!

N&N know Richmond intimately and are easy to work with. They provided straight forward guidance and an excellent rate. I would not hesitate to use them again or recommend them.

Jessica · 18 May 2026

★★★★★ 5/5

Google

I can't recommend Nikki and Nina enough, they helped me through an emotional sale of a long standing family home. They were encouraging and supportive, which gave me a lot of confidence and offered advice and information through the whole process. Definitely went above and beyond.

Pauline · 9 May 2024

★★★★★ 5/5

Google

We recently purchased our first home. Since we had no prior experience with buying a property, we decided to hire a buying agent. After reading many excellent reviews, we chose to work with N&N. To be honest, I was initially skeptical about trusting reviews like these, but N&N turned out to be exactly as reliable as everyone had described. I am not fluent in English, yet they provided incredibly personalized support and were very attentive. They patiently answered all of my many questions and were impressively quick to respond, which helped resolve my worries almost immediately. As we were nearing the exchange, a family member fell ill, and I was on the verge of giving up on the purchase. I couldn’t leave the house due to caregiving responsibilities, but Nikki personally came to our home to collect the documents, signed as a witness, and delivered everything to the solicitor. Thanks to her efforts, we were able to successfully complete the purchase. I truly cannot thank her enough. In the future, if we decide to sell this flat and purchase another property, I will undoubtedly work with N&N again.

F · 10 December 2024

★★★★★ 5/5

Trustpilot

Highly recommended

I can't recommend Nikki and Nina enough, they helped me through an emotional sale of a long standing family home. They were encouraging and supportive, which gave me a lot of confidence and offered advice and information through the whole process. Definitely went above and beyond.

Pauline · 22 February 2024

★★★★★ 5/5

Google

I just wanted to take this time to thank N&N for their wonderful service and consideration for me in a life changing sale of our family home in Richmond. Nikki and Nina found me a cash buyer with no chain before my flat went on the market. Selling your home is never easy and lots of negotiation and frustration followed but they remained calm, positive and supportive throughout the whole process offering advice and keeping me informed every step of the way. They literally held my hand at times and guided me through the most difficult decisions. In the future I would have no doubt to recommend this wonderful team with a personal touch. Sophie C of R

Sophie · 11 September 2024

★★★★★ 5/5

Google

Dear Nikki & Nina, We just wanted to say a big thank you for all your hard work throughout the sale of our beautiful flat and the purchase of another equally beautiful flat!. Even though the process was pretty stressful at times, you were always quick to respond and went the extra mile more than once. In the end, we got exactly where we wanted (absolutely loving the new place !!! ), and we’re really grateful for everything you did to make that happen. Super recommended. Thanks again for everything! Andrew & Miranda :)

Miranda · 11 September 2024

★★★★★ 5/5

Google

N and N are an estate agency with an excellent and well developed personal approach. They work to fully understand your unique and personal circumstances, coupled with deep insight int the current property market. All parties involved in the transaction are treated with respect and kindness. They do not lose sight of the goal to sell the property remaining realistic about price and timeline expectations. They are honest with their views backed by years of experience in the area. Their communication is exemplary. Extremely likeable staff, invoking a sense of combined commitment, professionalism and dedication. I was delighted for them to have sold my house, but also a little sad that my interactions with this firm have come to a natural end!

Helen · 12 August 2024

★★★★★ 5/5

Trustpilot

Nikki & Nina sold our flat on Richmond…

Nikki & Nina sold our flat on Richmond Hill when other agents failed. There is a lot to be said for that personal touch. It wasn’t an easy sale, lots of drama and frustration with the process but they remained calm and helpful. We would recommend them. Thank you.

Brendan · 19 July 2023

★★★★★ 5/5

Trustpilot

Exceptional agents all round

Nikki and Nina made the process of selling our house as smooth as it could be.

Ben · 19 February 2025

★★★★★ 5/5

Google

What a pleasure it was to work with Nikki and Nina when I finally made the momentous decision to sell my house in Richmond and move to the country. From the get -go I knew I was in very safe hands. Charming, friendly and very knowledgeable, yet at the same time utterly professional, they steered me calmly and sensibly through the whole stressful business of selling with all its ups and downs, and were always prepared to go the extra mile to bring me peace of mind. To my delight a sale was achieved more quickly, than I had expected, due in no small measure to their expertise.

Pamela · 9 May 2024