Trusted Agent profile · Richmond upon Thames

Marsh & Parsons East Sheen & Richmond reviews in Richmond upon Thames

3.4

★★★★★

2,436 reviews across 2 platforms

202 Upper Richmond Road West, London, SW14 8AN, Richmond upon Thames, SW14 8AN

Part of Marsh & Parsons, see every office.

Marsh & Parsons's office in Richmond upon Thames, at 202 Upper Richmond Road West, is rated 3.4 out of 5 across 2,436 reviews on two platforms. See how it compares with other estate agents in Richmond upon Thames.

Facebook logo

2.8 / 5

9

Reviews on Facebook

Business-wide

Trustpilot logo

2,427

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.

5/5

Trustpilot

Thanks to zoopla I've from my perfect…

Thanks to zoopla I've from my perfect home, can't wait to move in, just me and my baby girl 29 days to go.

Roxanne · 14 November 2020

Agent replied · 23 October 2024

Hi Roxanne,Many thanks for your 5 star review and congratulations on finding your dream home! We're very happy for you!It is great to hear you've had a great experience using our website, and we hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Suppor

2/5

Trustpilot

Sub standard site

Crap lusubgs. Mobile homes aren't houses nor are garages. Filters are inefficient, laborious and inaccurate. Not good at all.

Hilary · 20 September 2021

Agent replied · 23 October 2024

Hi Hilary, Thank you for sharing your feedback and we're sorry to hear about your negative experience using our website.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties, when uploading their properties to Zoopla we request they mark the property as ‘park homes’ if this is the case but unfortunately it seems sometimes this is not done resulting in our users finding listings in search results they did not expect.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing error’ option on the right hand side of the page. We will then investigate the issue further by speaking to the agent advertising the property.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support

3/5

Trustpilot

a good website but could be better

a good website but still shows semi-detached houses and bungalows when I search for detached houses which can be enfuriating

Dan · 12 July 2021

Agent replied · 23 October 2024

Hi Dan, Thanks for your 3 star review and we're really glad to hear you like our website. All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure that all information on our site is as comprehensive and accurate as possible. If you do see any other listings which are described incorrectly, you can report them to us easily by following the steps outlined in this Help Centre article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support

1/5

Trustpilot

Sadly they have gone downhill

Sadly they have gone downhill. My house not available, more complicated to use and not as useful las it was.

Jollygreengiant · 9 July 2021

Agent replied · 23 October 2024

Hi Mike, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support

5/5

Trustpilot

So far so good in my hunt for property

So far so good in my hunt for property. I trust Zoopla & so far it has met my expectations.

Anon · 9 July 2021

Agent replied · 23 October 2024

Hi Many thanks for your 5 star review. It is great to hear we've met your expectations and you're enjoying using our website. We hope we'll continue to help you with all things property related.Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support

5/5

Trustpilot

It's a really handy way of keeping…

It's a really handy way of keeping track of all the properties available that are on the market to sell.

Denise · 9 July 2021

Agent replied · 23 October 2024

Hi Denise, Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a good experience with our site so far. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our New and guides section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support

4/5

Trustpilot

Zoopla are doing just fine but I would…

Zoopla are doing just fine but I would like them to concentrate on Cheadle and Gatley as a priority.Terry Pearson

Terry · 6 July 2021

Agent replied · 23 October 2024

Hi Terry,Thank you very much for leaving us a 4 star review. We hope we'll continue to help you with all things property related. If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for property seekers and home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

Excellent service received from you.

Great site to use, put in your requirements and hey presto your viewing the property asked for.Best wishes B. M.

Robert · 6 July 2021

Agent replied · 23 October 2024

Hi Robert,Many thanks for your 5 star review. It is great to hear you've received such great service from us. We hope we'll continue to help you with all things property related.Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support

5/5

Trustpilot

Convenient

Convenient , they have lot of option what I was looking for and price is affordable

Mohammad · 2 March 2022

Agent replied · 23 October 2024

Hi Mohammad,Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our website and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support

1/5

Trustpilot

Been in touch with you twice for a look…

Been in touch with you twice for a look at a property never had a date john williams

John · 9 November 2021

Agent replied · 23 October 2024

Hi John,Thanks for taking the time to leave us a review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

4/5

Trustpilot

Works well

Works well most of the time, it's a shame that there's not more filters or things you could add in the search boxes

Chris · 22 October 2020

Agent replied · 23 October 2024

Hi Chris,Thank you for sharing your suggestion with us and for leaving us a 4 star review. We're happy to hear that you like our site, and we hope we'll continue to help and support you in all things property related.We also have a large database of qualified agents who can help you with your property search, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support

5/5

Trustpilot

very fast response and nice people to…

very fast response and nice people to talk with am so happy with how things are going

Lynzi · 6 January 2022

Agent replied · 23 October 2024

Hi Lynzi,Thank you for sharing your feedback with us and for leaving us a 5 star review. It's great to hear that you like our website this much, and we hope we continue to help and support you in all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Happy house hunting!Many thanks,Zoopla Support

5/5

Trustpilot

Wonderful website!

Wonderful website, helps you easily search the right home and at the right price and can easily compare houses. Really helpful!

Ed · 13 April 2021

Agent replied · 23 October 2024

Hi, Thanks so much for leaving us a 5 star review. We're happy to hear you like our site and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our News and guides section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support

1/5

Trustpilot

Not very good

Not very good. Not enough pictures inside the properties and they don't get back to you when you enquire about units

Dave · 11 April 2021

Agent replied · 23 October 2024

Hi Dave,Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site. The agents should also be able to supply you with more photos of the properties you are interested in if available. If there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

1/5

Trustpilot

I contacted twice about viewing a…

I contacted twice about viewing a house, lots of emails about my experience no emails about the house or a viewing.

Sarah · 11 April 2021

Agent replied · 23 October 2024

Hi Sarah,Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

3/5

Trustpilot

Usually use Zoopla for property…

Usually use Zoopla for property searching however when recently trying to search they’ve never got back to us even when calling. So..no property

Miss · 16 October 2020

Agent replied · 23 October 2024

Hi Rachel-Ann,Thank you for leaving us your 3-star review and we're very sorry to hear that you've had a bad experience with agents on our website.If the agents you contacted haven't replied within 3 business days, we recommend you call them on the number displayed next to the agent branch in the 'Find agents' section of our website.If you ever need any assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support

1/5

Trustpilot

Don’t get back in touch with you when…

Don’t get back in touch with you when you ask them to waste of good time and there properties not worth them money

Paul · 12 October 2020

Agent replied · 23 October 2024

Hi Paul,Thank you for your review. We’re really sorry to hear the agents you tried to contact via our portal have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

Covers all aspects of buying and selling.

The best property web site for me because it gives so much information about all aspects of buying and selling.

Ms · 21 June 2021

Agent replied · 23 October 2024

Hi Brenda, Thank you very much for leaving us a 5 star review. We're really happy to hear you think we're the best property website and we hope we'll continue to help you with all things property related. Make sure you visit our 'News and guides' section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for property seekers and home owners:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support

5/5

Trustpilot

Great site to use

Such a self explanatory site to use. Love that the new properties get updated daily. Perfect when looking for a new place

Shelby · 10 January 2021

Agent replied · 23 October 2024

Hi Shelby,Thank you for leaving us a 5 star review. It's great to hear that you like the services we offer, and we hope we'll continue to help and support you in all things property related.If there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/Many thanks,Zoopla Support

4/5

Trustpilot

Is very easy to access into the…

Is very easy to access into the application, to navigate in it and find many of the properties you are looking for.

Maria · 9 January 2021

Agent replied · 23 October 2024

Hi Maria,Thank you for sharing your feedback with us and for leaving us a 4 star review. It's great to hear that you find our site easy to access, and we hope we continue to help and support you in all things property related.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support

4/5

Trustpilot

Search criteria does not allow you to select bungalow

We are after a bungalow but the search criteria does not allow you to selectbungalow so lots of houses and flatssent through

L.S.Wooller · 6 January 2021

Agent replied · 23 October 2024

Hi L. S. Wooller,Thank you so much for your comments and for leaving us a 4 star review. You can search for bungalows, or any other property type easily on the website and app. Here is a help centre article that will guide you through this step by step depending on the device you choose to use: https://help.zoopla.co.uk/hc/en-gb/articles/360006068617Please be aware that if there are no current listings for bungalows in your search area/criteria, then this option will not appear.You can further refine your property search in the ‘For sale’ or ‘To rent’ listings by using the keywords filter to search for properties that include specific words, such as bungalow. You can search for exact phrases using quotation marks such as "ground floor"; to exclude a term you can prefix it with ‘-’ for example -flat.We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support

3/5

Trustpilot

Good range of properties BUT although…

Good range of properties BUT although you can filter things out, it still displays shared or student accommodation. These filters need fixing

A_a_k · 4 January 2021

Agent replied · 23 October 2024

Hi,Thank you for sharing your feedback with us and for leaving us a 3 star review.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties, when uploading their properties to Zoopla we request they mark the property as ‘shared accommodation’ if this is the case but unfortunately it seems sometimes this is not done resulting in our users finding listings in search results they did not expect.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing error’ option on the right hand side of the page. We will then investigate the issue further by speaking to the agent advertising the property.In the meantime you can further refine your property search in the ‘For sale’ or ‘To rent’ listings by using the keywords filter to search for properties that include specific words, such as garden. You can search for exact phrases using quotation marks such as "double garage"; to exclude a term you can prefix it with ‘-’ for example -student or -shared.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support

5/5

Trustpilot

Your app is good very resourceful for…

Your app is good very resourceful for someone who is a potential first time buyer

Manfred · 10 April 2022

Agent replied · 23 October 2024

Hi Manfred,Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our app and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support

5/5

Trustpilot

Completely satisfied with Zoopla

Completely satisfied with Zoopla, they send me alerts regularly and it all fits my criteria.

Georgina · 8 April 2022

Agent replied · 23 October 2024

Hi Georgina,Many thanks for your 5 star review. It is great to hear your feedback and that you find our property alerts so helpful. We hope we'll continue to help you with all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Marsh & Parsons East Sheen & Richmond hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.

What do you need help with?

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent