Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotA lot of the houses on the website are…
A lot of the houses on the website are no longer available. I have sent emails and no one seems to answer.
Patty · 10 April 2021
Agent replied · 23 October 2024
Hi Patty,Thanks for taking the time to leave us this 3 star review and we're sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We’re really sorry to hear the agents you tried to contact via our site did not respond in a prompt manner. If they don't reply within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.Also, all of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure that all information on our site is as comprehensive and accurate as possible. If you do see any other listings which are no longer available, you can report them to us easily via desktop site by following the steps outlined in this Help Centre article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotHigh punctuality
High punctuality, welcoming, give us our time to view and we are kept safe. We have to wait for landlord last decision.
Amna · 9 April 2021
Agent replied · 23 October 2024
Hi Amna, Thank you very much for leaving us a five star review. It is fantastic to hear you received such great service from the agents advertising on our website. We hope we'll continue to help you with all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotAND ANOTHER DAY OF HOLIDAY HOMES AND…
AND ANOTHER DAY OF HOLIDAY HOMES AND CARAVANS INSTEAD OF PROPERTIES AND ALL FILTERS CHOSEN SO STILL ALLOWING ADVERTISERS TO ADVERTISE FALSELY
Max · 8 April 2021
Agent replied · 23 October 2024
Hi Max,Thank you for your further review and we're sorry to hear about your negative experience.You can search for any property type of your choice easily on the website and app. Here is a Help Centre article that will guide you through this step by step depending on the device you choose to use:https://help.zoopla.co.uk/hc/en-gb/articles/360006068617Please note that if there are no current listings for a given property type in your search area/criteria, then this option will not appear.Make sure you use the keywords filter to search for properties that include specific words e.g. garage. You can also search for exact phrases by using quotation marks e.g. "double garage"; to exclude a term, you can prefix it with '-' e.g. -mobile, -caravan, -static or -park.We also have a large database of qualified agents who can help you find the right property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotFab way to know total housing costs
Love how it has the offer of seeing total bill amounts with the inclusion of the rent costs as well as necessary utilities
K · 10 January 2021
Agent replied · 23 October 2024
Hi K. Denby,Thanks for leaving us a 5 star review. We're really glad to hear you have had a great experience with our site, especially the Household bills feature. We hope we'll continue to assist you with all things property related.Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Best of luck finding a property!Many thanks,Zoopla Support
★★★★★ 5/5
Trustpilotalways photos
always photos, maps, gives information as to proximity to transportation. always has the information I need to make a decision on a home
Carol · 10 January 2021
Agent replied · 23 October 2024
Hi Carol,Thank you for sharing your feedback with us and for leaving us a 5 star review. It's great to hear that you like our website this much, and we hope we continue to help and support you in all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotHello Zoopla how are you
Hello Zoopla how are you I buy fast time house places help me I max mim 190000 £ 210000£ and SO14
Narinder · 17 June 2021
Agent replied · 23 October 2024
Hi Narinder,Thank you so much for leaving us a 5 star review and we hope you find a property soon.You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you find a property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotGreat to get a link to Estate agents…
Great to get a link to Estate agents directly so that they contact you and you get a personal service.
J · 23 August 2021
Agent replied · 23 October 2024
Hi,Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our website and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotThis site is useful
This site is useful and great when searching properties in different areas.It would be useful to have more up to date statistics.
Kathleen · 28 March 2021
Agent replied · 23 October 2024
Hi Kathleen, Many thanks for your 3 star review. It's great to hear that you find our website useful, and we hope we continue to help and support you in all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion.If you ever need any assistance or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotI have not heard from the estate agents…my home
I have not heard from the estate agents still trying to get contact with some lettings
Wendy · 10 April 2022
Agent replied · 23 October 2024
Hi Wendy,Thanks for taking the time to leave us a 3 star review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotI haven’t had a very good experience…
I haven’t had a very good experience using Zoopla, could be down to current pandemic, but scheduled appointments constantly being cancelled 😞
Julie · 24 March 2021
Agent replied · 23 October 2024
Hi Julie,Thanks for taking the time to leave us this review and we're sorry to hear about your negative experience with some of the estate agents who advertise on our portal.Sadly the global pandemic has seen many businesses such as estate and lettings agencies operating with reduced levels of staffing or working from home to help stop the spread of the virus. Unfortunately, this means that some viewings may have to be cancelled or postponed.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotOut of 10
i have always received response.and helpful to find right property. thank you.
Nazia · 2 October 2022
Agent replied · 23 October 2024
Hi Nazia,Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our website and we hope Zoopla continues to be helpful to you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/ Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotI have been sent properties as I asked…
I have been sent properties as I asked for, but hardly anything coming on the market in the area I am after.
Alexandra · 17 March 2021
Agent replied · 23 October 2024
Hi Alexandra, Thank you very much for leaving us a 4 star review and we're sorry to hear you've not found a property on our website yet.You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre where you may find many useful articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI enquired about the property and no…
I enquired about the property and no one replied . I was told I will be given a response but no one did.
CHRISTY · 12 December 2020
Agent replied · 23 October 2024
Hi Christy, Thank you for your review and for sharing your concerns with us. We’re really sorry to hear the agents you tried to contact via our portal have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotNot impressed
Not impressed. No contact from agent following interest expressed in a property. Would NOT use or recommend
Lunar · 5 February 2022
Agent replied · 23 October 2024
Hi Lunar,Thanks for taking the time to leave us a review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotStill haven't found the right property
Still haven't found the right property. Descriptions would be helpful if they stated the property includes bills or if bills are on top.
Andrew · 9 December 2020
Agent replied · 23 October 2024
Hi Andrew,Many thanks for leaving us a 3 star review and for sharing your concerns with us. You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device: https://help.zoopla.co.uk/hc/en-gb/articles/360006034517Also, the following article will show you how to tailor your searches to ensure that e.g. bills are included:https://help.zoopla.co.uk/hc/en-gb/articles/360006053137 We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything else we can do to help you with, be sure to visit our Help Centre:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotExcellent in finding the best home for you!
Helped us to get the best house within reach! Easy to use and a straight forward step in finding your new home!
Ivan · 3 March 2021
Agent replied · 23 October 2024
Hi Ivan,Thanks so much for leaving us a 5 star review. Congratulations on finding your dream home! We're really glad to hear you have had a great experience with our site, and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotNo one replies to email
No one replies to email. Sent so many got only one call. How long people are gonna use COVID excuse for being lazy?
Bilal · 5 December 2020
Agent replied · 23 October 2024
Hi Bilal,Thank you for your review and for sharing your concerns with us. We’re really sorry to hear the agents you tried to contact via our portal have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotIts quite convenient to find the…
Its quite convenient to find the property on zoopla and view it by booking with the related agent. Thanks zoopla
Aasia · 26 July 2021
Agent replied · 23 October 2024
Hi Aasia,Thanks so much for leaving us a 4 star review. We're very happy to hear you have had a great experience using our site. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotJust seen their TV Advert.
Just seen their TV Advert.Why would anyone want to buy a house built with "bicks and mawta".
JG · 25 January 2022
Agent replied · 23 October 2024
Hi JG,Thank you for leaving us your review and for sharing your feedback on our Zoopla advert which we have sent across to the appropriate department for their review.We're sorry that you found this pronunciation confusing - that's never ever our intention. Our ads aim to poke a little light-hearted fun but never to offend or confuse.Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI've had no luck with finding a place…
I've had no luck with finding a place for me and my 4 daughters 5 months later..
Victoria · 23 January 2022
Agent replied · 23 October 2024
Hi Victoria,Thanks for taking the time to leave us a review.We're sorry to hear you still have not found your dream home, but hopefully the information below will help.You can search through thousands of UK properties on our desktop website or within our app, with properties divided into For sale and To rent, encompassing New homes, Commercial and Overseas.Each department can be searched within, the search results saved, properties added to your Saved properties list and also shared with friends and family members or on social media too.Here is a Help Centre article showing you step by step how to complete a residential property search on your preferred device: https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website: http://www.zoopla.co.uk/find-agents/Alternatively, if there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotAppalling customer service do not…Use
Appalling customer service, do not respond to emails and their billing department does not understand their own terms and conditions..
Stephen · 21 July 2021
Agent replied · 23 October 2024
Hi Stephen,Thank you for your review. We're really sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotSatisfied new Home Ownr
Have used a variety of portals, and found Zoopla to have provided me with the best online service - by far
Happy · 10 May 2021
Agent replied · 23 October 2024
Hi, Thank you very much for leaving us a 5 star review. It is fantastic to hear you find our website so useful and you've received such great service. We hope we'll continue to help you with all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotThis is a great app for finding…
This is a great app for finding accommodation to rent but I wish it would let the potential client know about pet acceptance
John · 16 November 2020
Agent replied · 23 October 2024
Hi John, Thank you for your 4 star review and for your feedback. We here at Zoopla are pet lovers too!To help you find a home which is pet friendly, you can easily tailor your search results as well as your current alerts when searching for rental properties. Here are help centre articles that will guide you through this step by step in just a few clicks depending on if you are using our website or apps:https://help.zoopla.co.uk/hc/en-gb/articles/360006063738&https://help.zoopla.co.uk/hc/en-gb/articles/360006487838Please note, the keyword searches check the description of every advertised property as it is provided to us from the advertising estate agent and displaying all matching results. Thus, if the word ‘pets’ is included somewhere in the description of a property containing the ‘no pets allowed’ phrase, then that property will also be included in your search results and property alerts.All the best on finding a new home!Should you require further assistance, please get in touch with us directly via our Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotThe search ended prematurely!
I signed up and received property notifications for a few days before, unprompted, the search ceased. I signed up with Rightmove instead.
MAUD · 12 February 2021
Agent replied · 23 October 2024
Hi Maud,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience with property alerts.We'd like to help you with setting them up and we'll DM you shortly with more information.Many thanks,Zoopla Support
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.