Marsh & Parsons East Sheen & Richmond reviews in Richmond upon Thames

Hi Chris,Thank you very much for leaving us a review and for your valuable feedback. The Zoopla price estimates are based on a large number of data points relating to property sales, value trends and home characteristics throughout the UK, including publicly available data. We have recently upgraded our house price estimates using a new model. This model gives our users a more accurate picture of property prices with even better coverage of homes across the UK. When changing from one model to another, it’s natural that house price estimates will change, with some increasing or decreasing and others being withdrawn.Here is a Help Centre article that will explain more about our Estimates:https://help.zoopla.co.uk/hc/en-gb/articles/360006389578If you want to get a valuation from your local experts who will inspect your home and take into account its unique features, a Zoopla estate agent will be happy to provide the most accurate price estimate for you.If there's anything we can do to help you with in the future, be sure to visit our Help Centre:https://support.zoopla.co.uk/Many thanks,Zoopla Support

Hi RichyThank you for your feedback on our new advert, we're sorry you found our ad insensitive. Our ambition was to dramatise the awkwardness that comes with asking about house prices, not to make light of breaking up. We test all of our campaign creative with the Diversity Standards Collective to help us strike the right tone and represent our audience authentically. Thanks for your feedback though - it'll be taken on board for next time. We really value it and will use it to make sure we do better and improve next time.Kind regards,Zoopla Support

Hi Gail,Many thanks for your 5 star review. It is great to hear your feedback and that you find our property alerts so helpful. We hope we'll continue to help you with all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support

Hi Asif,Thank you so much for leaving us a five star review. It is great to hear how pleased you are with our site. We hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support

Hi Alan,Thank you for your review and for sharing your concerns with us. We're really sorry to hear you feel this way about our house price valuation model.The Zoopla price estimates are based on a large number of data points relating to property sales, value trends and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland. This data is richer in England and Wales than in Scotland and Northern Ireland where it is not published. This makes our estimated ranges more accurate in the former.It is important to remember that our Zoopla estimates are intended to be used as a useful starting point for researching the value of your home and are not the same as an agent valuation.However, we do want to give our users the most accurate house price estimates possible and we’re always looking for new ways to improve. Therefore, we'll reach out to you shortly to look into your property's estimated house price range in more detail.Many thanks,Zoopla Support

Hi Joseph,Thank you so much for your reply.However unless you respond to our request for your contact details, we will not be able to deal with your complaint.Many thanks,Zoopla Support

Hi Penelope,Many thanks for your 5 star review. It is great to hear your feedback and that you find our property alerts so helpful. We hope we'll continue to help you with all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/Happy home hunting! Many thanks,Zoopla Support

Hi Sue,Thanks for leaving us a 5 star review and for your kind comments. We're really glad to hear you have had a great experience while looking for properties on our site. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/Many thanks,Zoopla Support

Hi, Thank you so much for taking the time to leave us a 5 star review. We're glad to hear you like our site this much!You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you find a suitable property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support

Hi Justin,Thanks for taking the time to leave us a review. We're really sorry to hear you feel this way. Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support

Hi Leanne,Thank you very much for leaving us a five star review. It is great to hear how pleased you are with our site and our updates. We hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers and home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support

Hi Steve,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.Also, please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support

Hi Sandra,Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our website and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/ If you ever need any assistance or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Wishing you all the best on our property search!Many thanks,Zoopla Support

Hi Rian,Thank you for sharing your feedback with us.We are very sorry to read your review here, and would like to discuss this further with you. We will DM you shortly for more information.Many thanksZoopla Support

Hi Nicholas,Thank you so much for taking the time to leave us your feedback and we're sorry to hear you are having technical issues when trying to contact agents. We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support

Hi M Chan,Thanks for leaving us a 4 star review and for your feedback. We're really glad to hear you like our site. The estimated property values on the Zoopla website are produced by our automated valuation model which considers the relationships between property values and attributes by continuously analysing property information on around 29 million UK homes, and then using patterns and trends to provide an estimate of present value. Since our model has not visited the properties for which it provides estimates, it only knows about the aspects of a property for which we have data. We are likely to be less accurate on unique homes or properties that do not have comparable properties nearby, or on properties which have undergone radical renovation. Nevertheless, we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

Hi Ian,Thank you for sharing your feedback with us and for leaving us a 5 star review. We're pleased to hear that you like our site this much. You can easily amend a saved search and its associated email alerts and push notifications. You can change saved searches either:- On our website, by logging into MyZoopla and clicking on Alerts & searches- On our App, by tapping the Search navigation iconThese help center article detail for you step by step how to change your saved searches and associated alerts for each experience.How to create email alerts and saved searches: https://help.zoopla.co.uk/hc/en-gb/articles/360005969458/How to manage email alerts and searches: https://help.zoopla.co.uk/hc/en-gb/articles/360005979578/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support

Hi Jonathon,Thank you so much for taking the time to leave us your feedback.This issue has been resolved, but we have tried to reach out to you nevertheless.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

Hi Gawa,Thank you for sharing your concerns with us. We're really sorry to hear you've had a bad experience on our site.All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure our site is as up to date and accurate as possible. We will now DM you for more information.Many thanks,Zoopla Support

Hi Fergus,Thanks for leaving us a 4 star review and for your valuable suggestions. We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your comments. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers & home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support

Hi Peter,Thanks for taking the time to leave us a review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

Hi Man Ho FUNG,Thank you very much for leaving us a 3 star review.It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestions.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support

Hi Mark,Thanks so much for leaving us a 5 star review. We're happy to hear you love our app and you've found your dream home! We're very happy for you. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for home owners:https://help.zoopla.co.uk/Best of luck! Many thanks,Zoopla Support

Hi Daniel,Thanks so much for leaving us a 5 star review. We're happy to hear you are pleased with our service and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support