Knight Frank Richmond Sales reviews in Richmond upon Thames

★★★★★ 5/5

Trustpilot

A huge thanks to ALL of the team at the…

A huge thanks to ALL of the team at the Knight Frank Esher office but in particular Beth Tighe, who was extremely proactive not only securing great tenants, but in such a short period of time too! Beth came across honest and really professional during the tenant viewing while I happen to be there.I’m also grateful for the additional work post tenancy which seems no trouble at all to the team, so without doubt I would highly recommend their services on the next one!

Brad · 7 May 2024

★★★★★ 5/5

Trustpilot

House Purchase - Esher.

My wife and I have recently exchanged contracts on our new home in Esher, our experience with Knight Frank has been excellent. We worked with Adam and Maisie and found them to be both professional and personable. We're looking forward to completing the purchase in June and enjoying our new home with our two children. When the time comes to sell the property then the team and Knight Frank will be at the top of the list - Thank-you.

Michael · 22 May 2024

★★★★★ 5/5

Trustpilot

Great experience as a tenant in a…

Great experience as a tenant in a Knight Frank-managed property.Charlotte my Property Manager is always super responsive and any issues are usually resolved within a day or two. I also encountered a longer term issue that meant I had to temporarily move out for a few months and Charlotte was brilliant - super communicative, very understanding of the difficulty of the situation and made sure a resolution was found as soon as practicable. Very appreciative of the undoubted hard work!

Customer · 3 May 2024

★★★★★ 5/5

Trustpilot

"Exceptional Service from Louna at Knight Frank

Working with Louna from Knight Frank was an exceptional experience. From start to finish, her expertise, professionalism, and dedication shone through. Louna’s deep understanding of the property market, combined with her commitment to addressing our needs, made the leasing process smooth and straightforward.Louna was always ready to answer questions, provide insightful advice, and guide us with patience. Her effective negotiation and communication ensured a hassle-free transaction. What particularly impressed us was her attention to detail and proactive approach, ensuring everything aligned perfectly with our requirements.Louna’s approachable and friendly manner, alongside her comprehensive knowledge, made our experience delightful. She went above and beyond to secure a property that exceeded our expectations, reflecting her genuine passion for helping clients find their perfect home.Opting for Louna as our estate agent was the best choice we made, and I highly recommend her to anyone looking to lease a property. Her dedication, knowledge, and professionalism exemplify the high-quality service Knight Frank is renowned for.

Sophie · 2 May 2024

★★★★★ 4/5

Trustpilot

Fast and high quality service

We have been impressed with the quality of service and responsiveness from the team at Knight Frank. Michael Fox has been instrumental from the very beginning through to our tenancy in solving issues, arranging inspections, and generally being available for help. We’ve had a few issues with the property (broken fridge, leaks from ceiling, unhinged cabinets) and Michael has always been promptly at hand to solve the problem or redirect us to the right people who could do so. The reason for not giving 5 stars is that we had more issues with the property than expected from a letting agency as reputable as Knight Frank.

Adele · 29 April 2024

★★★★★ 5/5

Trustpilot

A positive experience all round

A busy mum of two living far from my property, I was looking for guidance, honesty, integrity and support selling my one bedroom flat. The market was extremely unpredictable and I was uncertain whether I wanted to stick to selling or renting. Sian-Louise in sales was personable and down to earth and did an excellent job of marketing the property for sale giving me honest and genuine feedback on the process every step of the way. In rentals Fran Levy was equally personable and proactive giving me sound advice and genuine feedback on how best to put the property in its best light for the rental market. I felt both agents were incredibly attentive to my needs as a client and had such an honest caring approach, which is very important to me. Very grateful for all your hard work. Many thanks!

Jennifer · 28 April 2024

★★★★★ 5/5

Trustpilot

Always keen to help while looking at…

Always keen to help while looking at other option to let the property in a challenging market environment. Team is conducting their work on highest professional standards. We can only speak in highest terms about their work and respective relentless pursue of any letting opportunities

Valentin · 16 September 2026

★★★★★ 5/5

Trustpilot

Awesome and Extremely Helpful Team

I would really like to thank Sarah Rynne and Peter Pietrzak from the Wapping office for their help. I was able to acquire a rental property in a short time span. Peter helped me with the viewing and answering my initial questions. He had very good knowledge of the place he was showing me. That helped me to make a quick and well informed decision.Sarah helped me with all the next steps leading to me getting my tenancy finalised. She was really helpful in answering my volumes of questions. She was always very patient and was happy to help with a smile. Thank you so much.

SRI · 23 April 2024

★★★★★ 5/5

Trustpilot

Excellent doesn't cover it - Knight Frank were stellar!

From the moment we contacted Knight Frank, we were certain that we were in good hands. The professionalism of our agent, Francesca-Leighton Scott, shone through on our very first meeting. Her enthusiasm for the property was evident, but it was her clarity on its selling points and her clear knowledge of the market which gave us even more confidence. Throughout the process we received five-star attention and support. Communications were proactive and clear. Hurdles were tackled with confidence and realism. Advice was readily available and sound. Unexpected issues were flagged early and handled deftly. Despite the inevitable, occasional hiccups in the sale, we never, at any point, felt alone in the complex selling process as Francesca was a constant, positive, reassuring, and delightful presence at all times. The back-office team supporting her were always available, prompt, and responsive. Through Knight Frank, we sold our property in record time to great buyers in a process which was not just painless, but positive. We would not hesitate to recommend Knight Frank as a top tier agency who take your sale seriously and who make you feel like your their most important client!

Kariehh · 23 April 2024

★★★★★ 5/5

Google

We recently experienced a super-smooth purchase via Knight Frank and wish to thank Charlie, who was a superb professional amidst the final solicitor scramble. Thanks to Charlie we have a wonderful new home!

Madeleine · 16 December 2025

★★★★★ 5/5

Trustpilot

The Best Customer Service

Thank you Ehteshaam Ahmed for the great customer service you have provided to me and my company. Over the past 6 months I have emailed numerous queries to you regarding different issues, I have always received a quick, informative, concise email back with all the details required. You have been polite and extremely happy to help when needed. I have recently passed your email address to colleagues in case they need help also. Thank for your time it's been much appreciated.

Denise · 16 April 2024

★★★★★ 5/5

Trustpilot

Simply the best…

Knight Frank has some great personnel and I’ve been very lucky that Jamie Vass was helping me on renting my property. He’s been always there for me, from sorting out issues, misunderstandings, new contracts and many more. He has gone well beyond his responsibilities to help me out in so may occasions, I can’t thank him enough. Thank you Jamie, you are the best. Knight Frank should be proud of having you in the team.

Gonca · 14 July 2024

★★★★★ 5/5

Trustpilot

Review of Exeter branch

We found the Exeter branch to be most professional and helpful throughout the whole sale process. Florence was so approachable and went above and beyond - I can’t praise her tenacity, dedication and determination enough to get us from offer to our exchange date! Everyone in the office was helpful - Leonie contacted us immediately for viewings and Rachel ensured the sale process was as smooth as possible. Sarah carried out viewings - courteous, fun and professional at all times. Would use Knight Frank if Exeter again without a doubt.

Lisa · 7 April 2024

★★★★★ 1/5

Trustpilot

Really poor

Really poor, Katie W just could not be bothered to help on an enquiry.eta after seeing Knight Franks reply. After telling Katie W that I was looking to buy a 7 figure property and could Knight Frank suggest just one property in the area I wanted I would have thought that a service orientated organisation should think about a better response than 'go and look for yourself'. Why have a Chat service to tell people to go away?eta 2 Following second response.There is an irony that Knight Frank provide a couldn't care less response when I ask about properties for sale and yet you now ask me to provide assistance to Knight Frank in relation to your own customer service. If you put the same amount of effort to responding to Trust Pilot as you do in providing help to customers then none of this would be necessary,The person identified as Katie W, nothing more was given.

Robert · 5 April 2024

★★★★★ 5/5

Trustpilot

It's NOT easy to make things happen

Year 2024 is my 3rd rental contract c/o Knight Frank in associates with the Landlord. My recent facility break down (washing machine )incident happed just 4 days before the consecutive Easter holidays. From 1st notification to KF Mr. Henry ( Facility Manager ), appointed contractor onsite carried out inspection in 2 days but confirmed beyond repair due machine aging. Immediate follow up for further replacement with Landlord was taken right away. In 2 days time, I got KF Henry reply that replacement machine in progress. On 2nd April, NEW unit installed in my place that really released /ease a lot of time for handwash clothes. Base on this incident, I'm much appreciate KF Henry efficiency /response time /actions which also truly proven /reflected KF professional facility management services . Recap two years before that I have similar in-house facilities broken down such as hot water tank boiler , freezer as well as cabinet .....KF colleagues have been well performed their best to resolve matters on behalf. All the above mentioned incidents could be able to track from my rental file.

Ping · 3 April 2024

★★★★★ 5/5

Trustpilot

Jocelyn Zhang is very professional and…

Jocelyn Zhang is very professional and outstanding!I am an overseas landlord. I had a very unpleasant experience with my unpaid tenant and the damages he created in the flat when the lease ended on 29/2/2024. I was tremendously upset at that time.However, my property manager Jocelyn has been helping me through these tough days. She worked very hard on all issues especially on the electricity supplier which was a pain. she got every issue sorted with patience. She has consistently delivered high-quality work and most of all she is responsive and always keep me updated.Huge thanks to her efforts.Jocelyn is outstanding that deserves recognition and appreciation.Keep up the good work, Jocelyn !

Pretty · 26 March 2024

★★★★★ 5/5

Trustpilot

I cannot over recommend Helen and the…

I cannot over recommend Helen and the team at Knight Frank in Stow! She was amazing throughout the listing and sale process and make the whole process stress-free. Very professional, efficient and switched on, very responsive to calls and e-mails and quick and on the ball around resolving any potential blockers to getting to exchange. Helen did an awesome selling my cottage and I'm very grateful to her.

Charlie · 20 October 2024

★★★★★ 5/5

Trustpilot

Lee Murad is first rate. We were fortunate to work with him.

Lee Murad is a thoroughly professional property manager. We were longtime tenants of a high end penthouse in covent garden and Lee/Knight Frank took over when the building sold. Lee was impeccable over the years, incredibly responsive and kind. He always kept his word. He is a strong problem solver. And he always delivered. We could not have been more pleased with Lee Murad of Knight Frank. He is fantastic at his job and a good person.

Paul · 20 May 2024

★★★★★ 5/5

Trustpilot

Sophie is great!

Sophie has been amazing with us. We were running on a tight deadline and she managed more than 10 viewings for us within 2 days. She was always prompt with calls, text and emails and always did it with great energy and attitude.. which was much appreciated at a stressful time. I will surely get in touch with her for further leases we will need in the future.

Fatima · 16 October 2024

★★★★★ 5/5

Trustpilot

I have had a fantastic experience with…

I have had a fantastic experience with Knight Frank and Ross Davies has been an absolute pleasure to work with on the property dealing. Ross has helped alot to negotiate and also was calm and patient to deal with all our queries throughout the period of 3 months. Ross has been communicating well between the parties and made sure that the transparency is maintained throughout the deal. Thanks Ross for your fantastic help and I really appreciate your kind help and finally the champagne 🍾 from Knight Frank.

Mr · 19 March 2024

★★★★★ 5/5

Trustpilot

Great and reliable service

Great and reliable service. Due to circumstances I wasn't able to come for a physical viewing of the flat, but Konrad Kruk made sure to send all the necessary information I needed to make a good decision through recordings and pictures. Nicole Fingerhut helped me through the process of signing the contract and quickly provided me with all useful documentation. They were very transparent on where we were in the process and always kept me informed and updated.

Eline · 19 April 2024

★★★★★ 5/5

Trustpilot

Knight Frank Property Manager

Knight Frank Property Manager Lee Murad has managed the block of Covent Garden flats in which I have lived for twenty years. He is easily the most detail orientated, effective, and professional Property Manager we have had in that time, handling large scale invasive projects like window replacements to urgent repairs with intelligence and care. His all-tenants emails are carefully respectful and informative, fire and general safety are clearly very important to him, and it is refreshing to see a property manager think carefully about the Landlord’s interests when arranging remedial works. We have experienced property managers booking unnecessary works through working with contractors they should not, or not being knowledgeable enough to call out contractors who have done work to an unsatisfactory standard.Thank you Lee for your excellence.

Maximilian · 8 March 2024

★★★★★ 5/5

Trustpilot

Working with Summer White

I have worked with Summer White inThe Fulham office of Knight Frank. She has been a pleasure to deal with. She is helpful and professional, and has gone that extra mile in ensuring that any issues (and there were several of them) were sorted out, even though Knight FrankDid not actively manage the property. She has a positive attitude and her enthusiasm is infectious. A real pleasure to work with.

Rolf · 4 September 2024

★★★★★ 5/5

Trustpilot

Peter Pietrzak

Peter Pietrzak is the estate agent that helped me over the last few weeks to move into my new property. From the outset, Peter was incredibly attentive when it came to email correspondence and answering any queries I had on both email and over the phone. Prior to moving in, I requested to view the property again to take an inventory and without hesitation Peter met me there at my convenience. I have to credit the smooth transition into my property to Peter who ensured all my questions were answered. His communication was second to none and I highly recommend Peter to anyone looking to move into a new home. Thanks again.

Elise · 4 March 2024