Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotRenewing my rental contract was super easy
Was renewing my contract on my current apartment in the past month and Laura Heron at Knight Frank made the communications with the landlord and the negotiation of the contract really easy. She was really quick to respond and kept things moving at an amazing pace lowering the stress that might come with renewals.Glad to have extended by another 18 months!
Gyanendra · 4 December 2023
Agent replied · 25 October 2024
Dear Gyanendra. Thank you so much for taking the time to write this kind review. It has been a pleasure helping you and I am delighted that you have been able to extend your tenancy for a further 18 months. Wishing you all the best, Laura
★★★★★ 5/5
TrustpilotBrigette fron Renewals
Brigette achieved some very good results for our renewal, well above the average rent for the building. Even if we did not achieve it, we appreciate her attitude to at least try and do her very best. She also displayed a timely customer service approach, with responsive feedback and emails. All appreciated.
Michael · 5 June 2024
Agent replied · 25 October 2024
Dear MichaelIt was my absolute pleasure assisting with the renewal and very pleased we achieved a great result for you. Kind regardsBrigette
★★★★★ 5/5
TrustpilotJust renewed with my tenants with Dan…
Just renewed with my tenants with Dan at renewals and it was super simple. The tenants seem happy, I'm happy and the only thing I had to do was OK the whole process that Dan had already sorted and sign on a dotted line. Can't really fault anything about the service.
Jamcam · 21 June 2024
Agent replied · 25 October 2024
Thank you for your kind words! It was great to be able to assist you with the renewal; if you need anymore assistance just let me know
★★★★★ 5/5
TrustpilotVery personal service from both Louise…
Very personal service from both Louise and Rachael.Louise knew what we were looking for and she found it for us.Both of them were extremely quick to respond to any queries we had and this enabled us to make decisions quickly. In fact from offer to completion was less than 5 weeks. Thanks to them and our solicitor Charlotte at Everys.
Susan · 21 December 2023
Agent replied · 25 October 2024
Dear Susan Thank you for your kind comments we really appreciate them. You were both an absolute pleasure to deal with. I am so happy we found you the right home Have a wonderful Christmas from Louise, Rachael and all the Exeter team
★★★★★ 5/5
TrustpilotBrigette Bulan from Renewals
Brigette Bulan demonstrates why it's important to find the right estate agent. Any agent can market a property and find suitable tenants, but few are well versed with the fundamentals of the Housing Act and legal formalities. We were impressed with Brigette's substantive knowledge and highly recommend her to landlords.
Nasim · 8 July 2024
Agent replied · 25 October 2024
Hi NasimThank you for your kind words and it was pleasure assisting with the lease in this instance. I look forward to working with you again. Kind regardsBrigette
★★★★★ 4/5
TrustpilotI have been very happy with Knight…
I have been very happy with Knight Frank, in particular with Riccardo Daboni who was the one that sold my Campana Road home. He was very professional at all times, and he had a good handle on knowing the requirement of a purchaser looking for the right home.
Customer · 10 August 2024
Agent replied · 25 October 2024
Dear J.L,It has been absolute pleasure working with you also. We do hope that you find the perfect home moving forward and please know that we are always on hand to help. Kind Regards,Riccardo & the Knight Frank Fulham team
★★★★★ 5/5
TrustpilotKnight Frank is Agency to go for.
All Knight Frank employees were accommodating, helpful, and pleasant to deal with from the very start of our experience. From viewing the prospective property to signing the tenancy agreement and all the steps in between.Quite a difference from other Agents.I can't recommend them any more.
Miroslaw · 26 September 2024
Agent replied · 25 October 2024
Thank you so much for your kind words. It was an absolute pleasure to meet you both. Wishing you all the best in your new home! If we can be of any assistance in the future we would be delighted to help. Kind regardsPriya Swainson & Knight Frank Team
★★★★★ 5/5
TrustpilotBrigette from Renewals
Brigette helped us so much with getting our tenancy organised, signed and extended!She made something that could have been quite tedious into a very simple, straightforward, and even enjoyable experience. She took into account all of our views and made things work for everyone involved!Would definitely recommend her and Knight FrankThanks Brigette!
Neil · 28 May 2024
Agent replied · 25 October 2024
Dear NeilThank you for taking the time to write this review. It was an absolute working you as well. Thank you for being so prompt and making it an easy renewal to negotiate. I am glad we achieved a good result for all. Kind regardsBrigette
★★★★★ 5/5
GoogleWe have experienced 2 years amazing service with Knighfrank Richmond team. We feel our house is in safe house and we love their professional service. Special Thankyou to Ivanka manager who always go extra mile to help and provide her best management experience .
MarkandRossita · 11 October 2024
Agent replied · 24 October 2024
Dear Mark and Rossita,
Thank you so much for the wonderful review. This means a lot to me and the team. It has been a pleasure working with you.
All the best!
Ivanka
★★★★★ 5/5
GoogleThat was a pleasure to work with Isobel on our new home in Richmond. I would highly recommend Knight Frank to anyone searching a home there.
Sergiy · 25 October 2022
Agent replied · 24 October 2024
Thank you Sergiy, it was a pleasure working with you, and I wish you all the best of luck in your new home here in Richmond.
★★★★★ 5/5
GoogleI recently used Knight Frank to search for a property in Richmond. I was contacted by Vinny Selvakumar, who consistently sent over great properties which met my search criteria. Vinny was professional throughout the process and I would not hesitate to recommend him.
Rob · 26 October 2018
Agent replied · 24 October 2024
Thank you Rob for your review
★★★★★ 3/5
TrustpilotCurates Egg
Had some very good and useful discussions with main contact who was very knowledgeable. However, there was rather less attention to detail than I expected with promises not actually fulfilled. Few viewings were achieved and we sold at a substantial discount. Mainly of course the market but ultimately we felt Knight Frank could have done more.
Dr · 5 March 2024
Agent replied · 25 October 2024
Dear Dr TaylorThank you for your review; your comments are appreciated and will be considered as part of our ongoing development to the service we provide. We strive to achieve the best possible results for our clients and provide an excellent customer experience. The market will dictate the level of interest and the achievable price, and we're sorry that in this case it resulted in a slightly disappointing outcome.Thank you again for intrusting Knight Frank with the sale of your property.
★★★★★ 5/5
TrustpilotExcellent Property Sale Agents
We worked with Tim who guided us through the whole process. He was professional. Not pushy. And the one agent who deliver d the goods. We will highly recommend him and Knight Frank.
Nici · 15 July 2024
★★★★★ 5/5
TrustpilotDeena Kneefse was very friendly and…
Deena Kneefse was very friendly and helpful. As well as understandable, she was fully aware of my case and she cleared the doubts that I had
Sultan · 11 October 2022
Agent replied · 25 October 2024
Dear Sultan,Thank you so much for taking the time to write this, always happy to help. Kind regardsDeena
★★★★★ 5/5
TrustpilotDawn is simply the best at Knight Frank…
Dawn is simply the best at Knight Frank Kensington!
Sami · 9 February 2024
Agent replied · 25 October 2024
Thank you Sami, I look forward to working with you again very soon
★★★★★ 5/5
TrustpilotMy property manager Ann‑Marie…
My property manager Ann‑Marie Agyemang‑Badu has helped us manage the property for nearly 2 years. She has always responded to my requests promptly and deal with all issues very professionally. I am very grateful to have her to take care of our property.
Shirley · 18 October 2024
Agent replied · 25 October 2024
Thank you Shirley for your message. It is truly appreciated and I look forward to continuously work with you.Enjoy your time away!Kind regards,Ann-Marie
★★★★★ 1/5
GoogleChloe, Lana and Hannah were great and very helpful and friendly during our search for a rental property in Richmond - highly recommend the branch
Simon · 25 October 2022
Agent replied · 24 October 2024
Thank you, Simon, for taking the time to review your experience with Knight Frank. We look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotFully oriented customer service
Fully oriented customer service, great experience!
Fernando · 18 December 2025
Agent replied · 23 December 2025
Thank you for your kind words! I’m so pleased everything went smoothly and happy I could assist you.
Shannon
★★★★★ 5/5
TrustpilotSuccessful lease up…
Ivanka and Lucy, together with their Richmond office support team, negotatiated a successful letting on an investment property in Richmond. In particular navigating the optimal way forward with a tricky and demanding freehold management company. Well done on getting this lease up over the line.
Charles · 2 September 2024
Agent replied · 25 October 2024
Dear Charles, Thank you so much for your kind words. It was a pleasure working with you and thank you for all your support. We look forward to working with you in the future. Many thanks,Ivanka and Lucy
★★★★★ 5/5
TrustpilotVinnie made the process very quick and…
Vinnie made the process very quick and easy!
Timah · 6 February 2024
Agent replied · 25 October 2024
Dear Timah,It was a pleasure to assist you.Thank you for your patience through the process.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotYou are in good hands
As a seller, I always felt I was in good hands with the Knight Frank office in Chelsea where the sales team is managed by Charlie Olver. Very professional, ability to generate viewings and most importantly they did the job of selling our property. Clearly one to recommend.
Michael · 9 July 2024
Agent replied · 25 October 2024
Dear Michael, It was a pleasure working with you. We are delighted we were able to sell your home. We look forward to working with you in the future!Kind regards,Charlie & the Knight Frank Chelsea team.
★★★★★ 5/5
TrustpilotA pleasure to deal with.
Ines from Knight Frank has gone above and beyond from the moment I first made contact. Her communication, response times, and personable nature have been extraordinary. I would not hesitate to recommend her services, whether you are looking to rent out your house or find a rental.
CHRIS · 27 July 2024
Agent replied · 25 October 2024
Hi ChrisThank you for your kind words, it’s been my pleasure!I hope you love your new home,See you soonInes
★★★★★ 5/5
TrustpilotI recently rented a flat through Knight…
I recently rented a flat through Knight Frank. Anik Ruparelia, who is the property manager for this property, was in constant touch and made sure that things were in place and all issues addressed. I am excited to stay at this flat, kudos to the team for great move-in experience.
Bhavin · 2 June 2024
Agent replied · 25 October 2024
Thank you for such a kind review. It was a pleasure assisting you. Anik
★★★★★ 5/5
TrustpilotThey clearly got the valuation spot on…
They clearly got the valuation spot on and found us a high quality purchaser immediately from someone already on their books. We then had a long and protracted issue with our forward purchase. Knight Frank were incredibly pro-active throughout and got the whole chain over the line. I cannot recommend them highly enough !
Joseph · 15 March 2024
Agent replied · 25 October 2024
Thank you for taking the time to write such a positive review. The whole team here are thrilled with the news that we have exchanged contracts on your fabulous home and wish you the very best with the fabulous new home you have purchased.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
