Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotOnly fair to mention the brilliant service by Lety
We received an amazing support and service from Lety at the agency. Lety was prompt in resolving any issues we had and attentive to details, always striving for a professional yet practical solutions. Thank you Lety and the team.
Alexandria · 8 September 2026
Agent replied · 24 September 2026
Thank you, Alexandria, for your kind review. It was a pleasure assisting you, and I am delighted to hear that you were pleased with the support and service provided. Your feedback is greatly appreciated. Thank you for your trust in Knight Frank, and I wish you all the very best for the future.
Kind regards,
Lety
★★★★★ 5/5
TrustpilotExceptional Knight Frank Experience
I had the fastest and most convenient experience with Knight Frank. I contacted the team on Wednesday, had a viewing the next day, and the flat confirmed by Friday. So helpful for a busy lifestyle, strong professionals throughout. Bethan was top class from start to finish. Really impressed and grateful. Thank you
Luke · 15 June 2026
Agent replied · 24 June 2026
Thanks Luke - it was lovely working with you. Thank you for being so efficient yourself; it enabled us to act quickly and find you the right property in just 2 days. I wish you all the best with your new restaurant in Notting Hill, which I am sure will be a success.
Beth
★★★★★ 5/5
TrustpilotI had a very smooth and easy process of…
I had a very smooth and easy process of renting my apartment with knight frank. Even as a student the procedure was effortless. Tasha and Isabel were exceptional. Would definitely use their services again.
Aryann · 6 October 2026
Agent replied · 10 October 2026
Thank you for your kind words. It’s been a pleasure working with you. We wish you all the best in your new home! Isabel and Tasha
★★★★★ 5/5
TrustpilotMark and his team at the Exeter office…
Mark and his team at the Exeter office did a great job assisting us in selling our house in Devon. Clear communication and professionalism made it a stress free process. Would highly recommend, thank you.
Sarah · 28 September 2026
Agent replied · 10 October 2026
Thank you Sarah, for your great review. I'm so pleased for that we were able to deliver an excellent result for you. The team really enjoyed working with you on the sale.
Very best wishes
Mark and the Knight Frank Exeter team
★★★★★ 5/5
Trustpilot5* professional service
I recently let my property through Knight Frank and had an excellent experience throughout the process. Kavita and Katie were professional, responsive and kept me updated at every stage. They worked hard to secure suitable tenants and made what can often be a stressful process feel straightforward and well managed.
Youssef · 16 June 2026
Agent replied · 24 June 2026
Thank you very much for your kind review - it means a lot to both of us.
We’re delighted to hear you had a positive experience and that our communication and support throughout the process made things feel straightforward.
It was a pleasure working with you, and thank you again for your recommendation.
Best wishes,
Katie & Kavita
★★★★★ 5/5
TrustpilotTenant feedback
Tenant feedback: Leti Lupy has been amazing, super responsive and she has been the best person we have worked with! I enjoy working with her as she is punctual, dependable, and manages repair expenses well.
VH · 22 September 2026
Agent replied · 24 September 2026
Dear Wladimir,
Thank you for your wonderful feedback. I'm delighted to hear that you've enjoyed working with me and that my support has made a positive difference. Your kind comments are greatly appreciated, and it has been a pleasure assisting you.
Many thanks,
Lety
★★★★★ 5/5
TrustpilotKnight Frank Lettings have Shone Again !
Knight Frank Lettings have been very helpful while getting our property ready for rental. The information has been very informative and unambiguous to give us a clear idea of what needed to be done to keep this property at a very high standard and to retain the exclusivity of area. This is now the second letting that we have entrusted to Knight Frank Lettings and we are very Happy to continue this fruitful relationship as they are the "Go to Choice" !
James · 7 October 2026
Agent replied · 25 October 2024
Thank you so much for your lovely review and for continuing to put your trust in us. It has been a pleasure working with you again. We really value our continued relationship and look forward to working with you in the future.
Kind regards,
Katie & Kavita
★★★★★ 1/5
TrustpilotPoor care
My tenancy ended more than a month ago and Knight Frank still has not returned my deposit.
I have contacted them repeatedly and have been told several times that the deposit would be sent “tomorrow”, yet the payment has still not been received.
The most frustrating part has been the repeated promises without any resolution or clear explanation for the delay. I have now had to make a formal complaint and consider escalating the matter externally.
This has been an extremely disappointing experience, particularly from a company of Knight Frank’s size and reputation.
Kerem · 7 October 2026
Agent replied · 10 October 2026
Dear Kerem,
We are really sorry to hear about your experience. We are aware a member of the team has been in touch with you today. s the deposit is held by Knight Frank as stakeholder, we are unable to release any funds until both the landlord and tenant have reached agreement regarding the deposit. We appreciate that previous communications may not have made this clear and apologise for any confusion caused.
Thank you.
Knight Frank
★★★★★ 5/5
TrustpilotRent Renewals
We are glad that our rent contract renewals are always very smooth and completed satisfactorily for both parties. We would like to thank Charlotte Maclean , partner, renewals negotiator for excellent service.
Choon · 7 October 2026
Agent replied · 10 October 2026
Thank you for your kind words. It has been a pleasure helping you with the renewal, and I’m delighted we were able to get everything completed. Please feel free to contact me if there is anything else I can help with.
Kind regards
Charlotte
★★★★★ 5/5
TrustpilotTunbridge Wells Knight Frank Team highly recommended
Ross and his team were recommended by friends. Ross advice was consistenly sound. Most importantly, he quickly found us people interested in our house and willing to make serious offers for it. The Knight Frank team have been 'on the case' from the word go, minimising the number of 'loose ends'. We were ready to exchange well before our purchasers and our vendor.
CollectPlus · 10 October 2026
★★★★★ 5/5
TrustpilotIftina, an excellent property manager
Iftina has been a new property manager for the apartment I rent. Since her arrival, she has been extremely helpful and very easy to communicate to solve any problems that have had
Benat · 11 September 2026
Agent replied · 24 September 2026
Thank you so much for your kind review, Beñat. I'm delighted to hear you've had a positive experience. Your feedback is greatly appreciated, and it has been a pleasure assisting you. Please don't hesitate to get in touch if you need anything in the future.
Kind regards,
Iftina
★★★★★ 5/5
GoogleI recently worked with Frank Knight (Richmond branch) to sell my property. Their performance was exceptional across all areas. Charlie Burnell, the agent assigned, worked diligently and professionally throughout. His expertise, quick responses and communication made the whole process feel smooth and incredibly well-managed. Beyond that Charlie made a friendly and approachable demeanor throughout. I can thoroughly recommend Frank Knight if you are seeking to instruct an Estate agent.
Guy · 23 November 2025
Agent replied · 23 December 2025
Thank you, Guy, for your kind words. It was an absolute pleasure working with you on the sale and I am delighted to hear your feedback. Wishing you the very best for the future.
Best wishes,
Charlie
★★★★★ 5/5
TrustpilotHelpful and responsive
Knight Frank took over the management of my flat recently. Lety has been extremely helpful and communicative in solving any issues as they arise. She makes sure to follow up with external providers like plumbers until the problem is completely solved. When a problem occurred late on a Friday she made sure that the situation was ok through the weekend before the problem could be fully addressed on Monday. I appreciate her timeliness and responsiveness!
Meghan · 22 September 2025
Agent replied · 24 September 2025
Hi Meghan, Thank you so much for taking the time to leave a review. I genuinely appreciate your feedback and am glad to hear about your experience.
Your comments mean a lot and help me continue to provide the best possible service. If there’s ever anything else I can assist you with, please don’t hesitate to let me know.
Thanks again for your kind words.
Lety
★★★★★ 5/5
GoogleWe completed on our new home with Liam Doyle at Knight Frank Richmond and had a great experience throughout. Liam was professional, responsive and went above and beyond for us on several occasions when he didn’t need to, which made a real difference. We’re very happy in our new home and wouldn’t hesitate to recommend him and the Knight Frank Richmond team.
David · 16 January 2026
Agent replied · 16 April 2026
Dear David,
It was an absolute pleasure helping you find your new home, in a market with limited stock. Thank you for trusting me with the search. I am glad we could turn around the exchange & completion quickly for you, as required.
Wishing you many happy years in the house.
Kind regards
Liam and the Richmond Knight Frank team
★★★★★ 5/5
TrustpilotDom has been very helpful and efficient…
Dom has been very helpful and efficient in managing my two properties in King's Cross. Fast turnaround and response. These are important to me.
WM · 30 September 2026
Agent replied · 25 October 2024
Dear Eddie,
Thank you very much for your kind review. It’s a pleasure managing your properties, and I’m delighted you’ve been happy with the service.
We really appreciate your feedback.
Best wishes,
Dom
★★★★★ 5/5
TrustpilotMade the whole process easy
Made the whole process easy, very smooth sale with great customer service. Tom kept us up to speed the whole way through.
Louise · 6 October 2026
Agent replied · 10 October 2026
Dear Louise,
Thank you very much for the positive review. I'm so pleased that we managed to make the process smooth and easy, and I hope you are very happy in your new home. Please let me know if I can ever help, or offer advice, in the future.
Best wishes,
Tom and the Knight Frank Cheltenham team
★★★★★ 5/5
TrustpilotFantastic experience renting through…
Fantastic experience renting through Knight Frank! Carmen was so professional, attentive, and supportive from start to finish. Couldn’t have asked for a better agent!
林恺 · 22 September 2026
Agent replied · 24 September 2026
Hi 林恺 刘,
Thank you so much for your 5-star review. I really appreciate you taking the time to share your feedback. If there’s ever anything I can assist you with in the future, please don’t hesitate to get in touch.
Best regards,
Carmen
★★★★★ 4/5
TrustpilotProfessional
Emma from renewals handled our recent renewal. Whilst new to the property she was professional and efficient. Thank you Emma
T · 8 October 2026
Agent replied · 25 October 2024
Dear Tian,
Thank you for taking the time to leave a kind review. I am delighted to hear that you were pleased with the service provided during your recent renewal. It was a pleasure assisting you.
Wishing you all the best.
Kind regards,
Emma
★★★★★ 5/5
TrustpilotBrigette Bulan and Knight Frank Rentals
Brigette Bulan and Knight Frank have been looking after my rental property for over 15 years. Brigette and the team are always very attentive, offer good advice and look after both the landlord and the tenant. Thank you Knight Frank!
ANDREA · 21 May 2026
Agent replied · 28 May 2026
Dear Andrea
Thank you for your kind words. It was a pleasure working with you on this year’s rent review.
Kind regards
Brigette
★★★★★ 5/5
TrustpilotKnight Frank has done a great job…
Knight Frank has done a great job managing our property, particularly Domnita Florea who is always very proactive with her communication and very helpful. Knight Frank definitely is one of best companies to use for property related work and services.
Peter · 15 May 2026
Agent replied · 28 May 2026
Thank you ever so much Peter for your kind review and for taking the time to leave it.
Thank you again.
Domnita
★★★★★ 5/5
TrustpilotAva has been exception since the start
Ava has been exception since the start. Always reachable and extremely proactive. She shows so much care and compassion when dealing with clients and it speaks volumes of her character. It has been an absolute pleasure to work with her
John-Paul · 8 May 2026
Agent replied · 28 May 2026
Hi John-Paul,
Thank you so much for the lovely feedback. It’s been a real pleasure to work with you, and I’m glad I’ve been able to help throughout.
Best regards,
Ava
★★★★★ 5/5
GoogleI recently purchased a property in Richmond through Knight Frank, and the experience was outstanding from start to finish. Charlie was exceptional, highly professional, proactive, and genuinely helpful throughout the process. He kept everything running smoothly, provided clear updates at every stage, and made the whole experience stress-free. I’d highly recommend Charlie to anyone looking to buy or sell in the area.
Sanj · 24 October 2025
Agent replied · 23 December 2025
Thank you, Sanjay, for your kind words; and for taking the time to share your experience.
It was a pleasure assisting you with your purchase and I am delighted to hear that you’re happy with the service. I wish you all the best as you settle into your new home.
Please do not hesitate to reach out, should you need assistance in the future.
Kind regards
Charlie and the Knight Frank Richmond Team
★★★★★ 5/5
TrustpilotSarah Gunn - what a star
Sarah Gunn was exceptional in helping with our property search. She encouraged us to think outside the box and consider different options that she felt would suit us. She was always cheerful, honest and very accommodating. A star employee.
Julie · 9 May 2026
Agent replied · 28 May 2026
Dear Julie, Thanks so much for your lovely review. It was a pleasure to work with you and I’m really pleased you had such a positive experience.
Wishing you all the best,
Sarah and the Knight Frank South East New Homes team
★★★★★ 5/5
TrustpilotI couldn’t recommend Liv Papps enough
I couldn’t recommend Liv Papps enough. She was professional and incredibly helpful throughout the whole process. Communication was excellent from start to finish, and she always made time to answer any questions or keep me updated.
Saula · 14 May 2026
Agent replied · 28 May 2026
Dear Saula, thank you for your kind review. It has been a pleasure working with you! please do reach out in the future if there is anything else I can assist with. Wishing you all the best in your new home. Many thanks, Liv
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