Trusted Agent profile
★★★★★
60 reviews across 1 platform
Marina House17 Marina Place, Hampton Wick, Kingston upon Thames, KT1 4BA, Richmond upon Thames KT1 4BA
Hastoe Housing's Richmond upon Thames office at Marina House17 Marina Place is rated 1.7 out of 5 across 60 reviews on 1 platform, including 60 Google reviews rated 1.7. Checked 9 October 2026.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
1/5
GoogleAbout as responsive as roadkill. The only time they even bother to make an effort is when you complain. Always use the excuse of being short staffed and have done so for years so either it's a business decision to stay short staffed to save money or it's such a terrible place to work that no-one stays for longer than a week.
1/5
GoogleVery unhelpful housing association just like all the other greedy housing associations out there. My mum who is a pensioner rents one of hastoes properties. The fence in her back garden needs fixing and hastoe have said that it is down to my mum to pay and fix the fence. The fence in question backs onto an allotment and the allotment have a water tap which is right up against the fence. Over time the water has rotted the fence and caused the damage. Surely this shouldn't be down to my mother to pay for as hastoe own the property not her 😡 They are not willing to help at all which I think is absolutely disgusting 😡
1/5
GoogleWorst HA ive ever been with! No idea how they keep going. Bodge everything going, never answer calls, just rubbish!
1/5
GoogleThe worst of the worst. They only care about collecting the rent, nothing else matters to them.
1/5
GoogleWe live with Rats .... They are not taking us seriously!!! These houses haven't been built proberly... absolute disgrace!!! We need to Be Re- housed... i have a family to protect!!! How the hell would they like it..!! I cannot call this my home .. H8t it here one of the worst houses i have ever lived in... wish i could turn back the clock i moved somewhere eles!! stay clear
1/5
GoogleDickensian slumlords. Mould and mushrooms from a leak that 4 months on they still won't fix. No point using their complaints form as they refuse to follow their own processes.
1/5
GoogleNothing but problems. This company doesn't even deserve 1 star. Honestly regret ever signing an agreement with them. An agreement they don't even stick to.
1/5
GooglePaid rent on time with no hassle for 9 years. Expected more from them when were left with no heating for nearly 2 weeks in the middle of winter. Asked them if they could provide us with some portable radiators but no contact since. Feeling really let down with them and Gasway
2/5
GoogleWork men do poor repairs
1/5
GoogleAbsolute shambles. Responsibility never taken even though you are told it is their responsibility. Avoid at all expense
1/5
GoogleThe area manager does not listen to your complaints, and it takes ages to fix the problems. Poor service We have no light in the car park and the lift is out of order as usual for weeks...this is normal here ...
1/5
GoogleNothing but problems. This company doesn't even deserve 1 star. Honestly regret ever signing an agreement with them. An agreement they don't even stick to.
5/5
GoogleWondering why none of the Hastoe housing officers never bother to show there ID
1/5
GoogleConstantly over budgeting and put service charges up every year! Got to the point I was paying more to Hastoe than my own mortgage! Time to sell up and get out NOW whilst I can!!!
1/5
GooglePoor service. Takes them ages to do a repair I'm phoning them every week to chase up a repair.. Took them nearly a month to board up a window and I have 3 children under 6.. They really don't care!
1/5
Googleabsolute shambles in organising anything, nobody seems to be able to answer anything or have any real direction or who is responsible for anything. unfortunately have to leave a rating and cant rate a 0
1/5
GoogleCan't understand what I am paying service charge for. Plus I have just received a letter stating my charges are going up a massive £20 per month.
1/5
GoogleWould rather be living in a shoe box than have these as a landlord worst people eva and would take lies from others people than the truth
1/5
GoogleAwful. Shared ownership and once we were in the house they don't care. Wish we'd never moved into a Hastoe house
5/5
GoogleAlways professional and quick to sort out any problems.Have to say glad to be with hastoe.Thankyou.
1/5
GoogleThe worst landlord ever. Zero customer service , best being homeless than dealing with them.
1/5
GoogleRating only, no written review.
5/5
GoogleGreat organisation. Nice people. Very friendly.
1/5
GoogleFail to maintain their properties.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hastoe Housing's Richmond upon Thames office has 60 reviews across 1 platform: 60 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Hastoe Housing Resale Properties is rated 1.7 out of 5 across all 60 reviews, and 1.7 out of 5 on Google from 60 reviews, checked 9 October 2026.
Hastoe Housing Resale Properties, Marina House17 Marina Place, Hampton Wick, Kingston upon Thames, KT1 4BA, Richmond upon Thames KT1 4BA.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.