Hastoe Housing Resale Properties reviews

★★★★★ 1/5

Google

My experience with Hastoe Housing Association has been nothing but stressful and disheartening. I’ve never felt so ignored or unsupported. Communication is slow, confusing, and just feels like no one cares at all. Every issue becomes a battle, and the emotional toll has been huge. For three years, I’ve been living with ongoing roof leaks that I’ve repeatedly reported, and yet they remain unresolved. The lack of action, communication, and basic care has been unbelievable. One of the most frustrating and emotionally draining experiences I’ve ever had with any organisation.

Joanna · 2 December 2025

★★★★★ 1/5

Google

Probably one of the worst HA's ive been with. Our housing officer is a hypocrite for one, when you call the office you can be nb 1 in the queue and it wont get answered for 20 minutes. They get the worst cowboys out to fix (bodge) things. Each housing officer tells you different things too. Its like dealing with a bunch of clowns.

Heather · 1 November 2025

★★★★★ 1/5

Google

I lived in a Hastoe housing association property for 10 years with my, mum, dad, ex and daughter and in the beginning we had a wonderful housing officer named Denniz who was perfect. Hastoe are awful when my mum was dying our boiler broke and as usual Hastoe promised to get it sorted but it took them over a year to do so instead they gave us three heaters for all of winter. Our house flooded no less then 8 times the kitchen was unusable and the black mould was everywhere! As soon as my mum passed away they demanded that we give the house back she passed in 2022. We had another housing officer named Lucia should be called Lucifer in my opinion as she is just plain evil. My father is a war vet and suffers from complex PTSD and I also have health issues including severe fibromyalgia and IBS plus maybe a heart condition that killed my older brother. Lucia Oviedo didn't care she just wanted the house back. When we complained about mice living in the house she basically told to just move. Ok yes we did owe arrears which we were paying off at £1000 a month but to Lucia that wasn't good enough. We went to court numerous times and won each time but Lucia basically said that she would never leave us alone until we left the house. So in the end we decided to contact the council and they have put us in temporary accommodation. If Hastoe ever offered me a house again I'd run in the other direction even if they offered to pay me to live there. Lucia gave us one day to get out and now wants us to collect our belongings tomorrow or they will be disposed of. I've explained that I can't get there tomorrow but can definitely do Friday but again not good enough. In my opinion Lucia should not be a housing officer but a prison warden instead as she has no empathy or compassion for anyone. I'm now going to lose precious memories of my mother due to this evil housing association who don't care about their tenants.

Katie · 17 April 2025

★★★★★ 1/5

Google

If I could go lower than 1 star I would. They have applied unsafe cladding to the block an are charging the leaseholders and tennents to put it right. The amount they are charging will cause bankruptcy. They keep increasing the service charge with no idea what it is for and no work being done. Communication is terrible. Buying a leasehold with Hastoe has been the worse decision of my life and I'm sure they treat their housing association tennents the same aswell. They hide behind calling themselves a charity to justify them being terrible.

Thomas · 2 March 2025

★★★★★ 1/5

Google

As stated in so many reviews, Hastoe seems just to want the rent but are of no help when there is a problem. They messed up when "servicing" the solar panel - took over 8 months and many letters to sort. Who do they employ? remedial work NO EXISTANT!!! Hedging is full of disease and spreading into tenants" gardens and is a danger to children! Fencing rotten!Paintwork peeled off years ago so weather will ruin windows etc! The list is endless!!

Jean · 11 April 2021

★★★★★ 1/5

Google

Director call from "George" 22nd November. The lady that called me was awful & very disrespectful, she wouldn't listen, or was the slightest bit interested in the problem I'm having and have had for the past 5 years. everytime I spoke she overtalked me , she was very abrupt, rude and talk down to me resulting in me having to hang the phone up. Stressful experience. Ive been a tenent since 1998. This is not how tenants should be treated !!! The customer service employees are all lovely and helpful.

Julie · 12 December 2024

★★★★★ 1/5

Google

Would give zero stars if I could. Appalling service, happy to take your money but don’t help. We’ve had no working street lights in our entire street for over a year but Hastoe are completely incompetent and you get passed around and nothing happens. I’ve made a formal complaint and had a letter acknowledging my complaint but then nothing despite me chasing. Even spoke to a woman from the SLT and she couldn’t have cared less. Charged a lot more per month comparatively to other shared ownership properties in the area and they keep hiking up the price. It is not affordable housing. Would NEVER buy another Hastoe property. Steer clear!

Tara · 12 November 2024

★★★★★ 1/5

Google

I have internal doors that won't close, water and mould growing inside the windows, rodents in the walls and now my fence has been pulled down by a dangerous dog, all of which hastoe won't deal with despite it being a hazard to health and a fire risk. I have two infants which they don't give a crap about, the fence had been fixed in the past but apparently they have changed their policies, when I mentioned that we had not been updated the call handler simply replied "well I'm informing you now". Shocking service, we pay a ridiculous amount to service charge for what. DO NOT LIVE IN THEIR HOUSES. SCAMMY AND THEIVING!

Rhian · 12 November 2024

★★★★★ 1/5

Google

Not the best housing association!! The Call handle staff rude, unhelpful, not trained and are clueless in delegating jobs. Hastoe dont keep on-top of maintenance. They need to Stop employing the worst contractors to enter our homes and get paid for a job they cannot complete or have no clue how to fix.. Maybe get experienced call handlers to deligate the correct work needed when taking on repairs. Will save a lot of time, money and unhappy customers. Iv had to many of times tell customer service how to delegate work to the correct maintenance team. They get it wrong and we as customers have to wait even longer for the job to be completed. And still 8 months later my hot water system is still not fixed. It's inhuman. It's like pulling teeth! It's stressful Maybe check reviews before you change to stevie wonder and ray charles! Iv lost a lot of respect for hastoe housing!! Homeswapper just isn't a quick enough route to get out of this awful set up. Iv been a tenant for over 9 years and since fsg and now oakray it's all going down hill. Buy cheap buy twice, People in high places cutting costs and destroying their reputation and homes. Disappointing.

Katie · 3 October 2024

★★★★★ 2/5

Google

Hastoe Housing False Promises in regards to repairs , Director Called me from Hastoe She did not really care to listen about a couple of issue you could hear it in her Voice. The Customer Service team are lovely but they can only do so much beyond them its pathetic and nonsense polices. they want us to stick to what we have to do as tenants they try there best not to do what they are supposed to do. I advise anyone who has issues with them Put in forma complaints at Hastoe and if not resolved take it to the ombudsman make them work for us we are the customers they work for US they need to remember that!!!!! JUST look at a site called Glass door where ex staff give there verdict of working for them that is an eye opener!!!!!

David · 26 June 2024

★★★★★ 1/5

Google

UNADDRESSED HATE…. Being tenant of Hastoe since 1998 in quiet estate and learnt that Hastoe are not fully trained to deal with certain issues between neighbours resulting in years of animosity. So reporting hostility of a neighbour to my residency and neighbours daily discriminatory conduct to my physical appearance since 1998 to Hastoe detoirated to neighbours damaging my door at 2.10am in January 2004 and racially abused me calling me: “YOU BLACK BASTARD” repeatedly and physically assaulting me. Official tenant the female a White female responded by laughing and kissing her violent boyfriend . Police cautioned him a Black Asian man.His girlfriend the official tenant received warning letter from Hastoe. Timid Hastoe coerced violent neighbour to merely apologise in writing and I rejected this “coerced written apology” as the official tenant herself was and remains unapologetic. The female official tenant continues to mock me by silently blatantly staring hostilely at my face intimidatingly because she feels I am FACIALLY DEFORMED” “UGLY” than sin as she basically hates me for no reason as she has done from first ever time I ever met them in 1998. This eats away at self confidence and morale making you feel deeply lonely when someone does that to you daily.Leaving alone with no one to talk incase people think you are vain is tough and sad as you yourself would not mistreat or dehumanise people like that. Not right to dehumanise or hate someone all because you do not like their face. She denied this to Hastoe and at court in 2006 when she got me arrested for harassment after I began sticking up for myself and wrote a heartfelt letter to her to stop this childish nonsense would you believe. She lost her case as all three magistrates literally laughed her case out of court and she resumed her mockery of my face and my residency and my life ever since her defeat at court in 2006 as though to provoke me and get me arrested. Hastoe with endless managerial changes never checked ever since 2006 how I was doing after this case. Instead Hastoe has repeatedly issued me with threatening letters over rent and court dates for rent. “Providing tolerant inclusive neighbourhoods”:reality or statement?

S.-T · 10 April 2024

★★★★★ 5/5

Google

First class service from Hastoe this morning. The television aerial in our building was faulty. Spoke to Customer Services at 9.30. By 11.20 a work team had been here and replaced the water damaged part. M J Broom, Royal Sussex House, Chichester

Matthew · 11 April 2023

★★★★★ 1/5

Google

I have rented if Hastie for aboutb13 yrs as soon as they need to do a job they change suppliers I got left with a broken back patio door for months last yr and now because it wasn't replaced as it was adviced after the third bodge job last yr it's been broken again for months I am down as vulnerable but all they did was take my money I've been left yet again the same broken bk door for months they fail to get in contact and fail to get the work done another four months now of me sitting rocking jmby the backdoor

Claire · 29 November 2023

★★★★★ 1/5

Google

Hall way flooded by contractor twice ,pointing work outside not done so left with damp plaster in bedroom water running down lounge walls due upstairs balcony not fixed properly for 17 years contractor would not replace a six pound part on a thermostat also electric supply only checked once since 1994 I moved in 2006 the list goes on all this damp water is great for my asthma water running down the walls and bedroom window was marked as urgent in early November twice had wires burning from their contractors .This housing association should be shut down before someone gets seriously injured NEGLIGENCE

James · 25 October 2023

★★★★★ 1/5

Google

I have called up for many repairs and nothing gets done. They promise the earth on the phone or by email but you are forever chasing for the work to be completed. I have severely damp walls as well as black mould that I clean daily and is back by the morning. They tried to blame me and stated I must dry clothes in the house or don't use the heating. I constantly have my heating on 21.5 and even bought a tumble dryer so nothing is ever air dried. I still have the problem. In the communal hallway it is so grotty and has mutiple hazards. I fell down the stairs due to loose trim on the stairs which I reported a year ago and chase weekly. It still hasn't been fixed. All they do in return is increase my service charge. I pay more than the other residents as they are on the old contracts. They pay £20 pm and I pay nearly £80pm. How they can do this when an animal wouldn't even live in the communal hallway as it is in such a state of disrepair. Fed up of wasting my time calling and putting in formal complaints for no action to be taken. I have paid privately for work just to make my property safe for my daughter. Do not rent with such a poorly run company who have been short staffed in the 3 years I have rented through them. Clearly nobody stays due to the lack of professionalism.

Georgina · 25 October 2023

★★★★★ 1/5

Google

Try and cover things up work wise and according to the website they are open but ringing at 9.15am and the message says they are now closed absolute joke

EMMA · 8 September 2025

★★★★★ 1/5

Google

Absolutely disgusting housing association!!! Bathroom due for renewal 2 years ago bathroom full of Mold and damp and broken toilet ,bath taps and system rubbish water just Treacle’s out shower cap. Had numerous leaks which lead down to my living room ceiling .had inspector out and maintenance ppl saying it needs renewing and nothing .I then think after fighting months and months it was getting down to have a man from fsg come out and say he is here to fix 7 tiles and fan in bathroom and see pipes around bath area but living everything else I fort I was being pranked! So stil no luck 7 months pregnant having to fight and argue for a bathroom to be renewed washing around Mold and damp ,which should have been done 2 years ago! Disgusting, rude,unorganised housing Association

Charlotte · 11 April 2023

★★★★★ 1/5

Google

DO NOT BUY A PROPERTY WITH HASTOE AS YOUR HOUSING ASSOCIATION!! I don't think i can shout it enough, they are one of the most unprofessional, disorganised companies i have ever known. They hike up service charges, share your personal data ( err GDPR HASTOE!), hike up garage rental charges and are generally a mess. The estate manager barley does anything or didnt in that 20years I lived there. Do not buy anything or rent anything via Hastoe as your landlords a complete mess!!

GILLIAN · 11 April 2023

★★★★★ 1/5

Google

Be careful this house association. We're having bad experience with service charge increase, and major work. The charge lost money and they don't do the job properly This company is scam. Do not trust them They blackmail me to pay the expensive major work for the balcony £3.500 Also I'm trying to top-up my lease. when I call them the manager Deka hibraim, she increased the price it was £3000/4000 lease 3 months ago extension fee, now she asked me more £5000 Scam scam scam

Matteo · 11 April 2023

★★★★★ 1/5

Google

I have been waiting since the beginning of March to have a fence repaired that was damaged in the bad winds at the beginning of the year. I have tried to get through on the phone several times and have never been able to speak to anyone as they just don't answer the blooming call. I have just wasted an hour and a half trying in the hope that it might be my lucky day -but no!. All I get is that annoying man telling me to speak to someone about the Portal WHEN I GET THROUGH! VERY VERY FRUSTRATING AND ANNOYING

Debs · 11 April 2023

★★★★★ 1/5

Google

As mentioned. Services charges are unreasonable and despite asking for breakdown of costs - I get nowhere. My close has 4 pieces of grass area and those are dead! The cost of looking after those is £4,155.84 a year. It makes me sick. Hastoe is meant to be a caring lot. Believe me they are not! I hope they are enjoying their opulent lives while their tenants pay for it!

Joanne · 25 October 2023

★★★★★ 1/5

Google

This company has no idea how to run itself they just keep putting the service charge up each year my partner who has dementia she fell behind with her charges she was told £800 which is paid of this month now she is told she owes over £900 plus on top she was also threatened with small claims court but the leasehold manager agreed a plan per month now my partner has to cut down on her gas from nxt month over this I've heard people can't afford the gas bills over these exorbitant charges I feel this company deserves a 0 one star two much for them 👎👎👎plus my partner lived here since the 70s ...

Bernard · 25 October 2022

★★★★★ 1/5

Google

Absolute joke, not even sure where to start from. No one to speak to, no one takes responsibility, they cook up and then blur the edges and blame it on you. They failed to claim for my DD few months back. I haven't noticed and they never highlighted a problem on their end, only few months after to find out I fell in arrears by a month. I then get a shirty letter asking me to pay my arrears! No explanations why they didn't claim for it on it nor any apologies about their mistake. Not only this but they equally failed to increase the DD with the part rent increase when their letter back then had confirmed that they will be amending it. No accountability what so ever, shocking

Ahmed · 11 April 2022

★★★★★ 1/5

Google

We had water coming through the kitchen ceiling and no-one would come out, this was prior to Covid but have only just seen this review page or would have reported it sooner. Contacted Hastoe who said they would look into it, they never did. We live in a very rural location and the fencing is all boundary, they will only fix any fencing that is the privacy fencing....the 1st screen near the house! We have 2 different types of mould and they say it is due to our use but we do not dry clothing on radiators, windows and vents are opened etc....its because we have no insulation from when they built the house. So sick of paying for own repairs as the house is rented from Hastoe but their builders make any fix worst!! Many years ago this was a fantastic place to live but not now

Tracey · 11 April 2022