Hamptons Teddington Sales reviews in Richmond upon Thames

★★★★★ 5/5

Google

Top-class service, neither pushy nor too complacent - we sold and bought through Hamptons in Teddington - the process dragged on well beyond when most would have given up (not their fault, other circumstances), and yet they quietly persevered and kept in touch with both us as sellers and the people we were buying from (and those buying from us) - towards the later stages prior to exchange, they were on the case, chasing loose ends and making sure everyone was moving forwards, though even then, a major last-minute intervention was required in order to get he bottom of the chain unstuck, and they pulled it off without stressing out everyone else in the process. We always got the impression they were being as honest and open as they could be through the process and appreciated the advice they gave us...they were always responsive and a pleasure to deal with.

Alastair · 13 November 2017

★★★★★ 5/5

Trustpilot

Supportive

Every time when I have any problem or need report, the property management team can always reply quickly and solve problems in time. They’re really helpful and supportive (especially Amy) Thank you for your work to make me have a happy living there!

Li · 2 February 2023

★★★★★ 5/5

Trustpilot

Hamptons Management Agents

On property management side for lettings our account handler, Lucy Desborough has been fantastic. She works with tight timescales to get the job done and often comes up with good solutions to problem situations. She is good with the tenants and is quick to respond when we need information or an update on our properties.

Donna · 30 June 2021

★★★★★ 5/5

Trustpilot

Amazing experience!

My experience with Hamptons has been nothing but positive, starting with property hunting with Patrick.Our property manager Sana has been on top of the managing since she took over the property! Sana has been responsive, kind and reliable. All of the issues are addressed promptly.

Stephanie · 14 November 2022

★★★★★ 5/5

Trustpilot

Shahena has been very professional and responsive

Shahena has been a great property manager for us, keeping us regularly updated and being proactive when things need repairing or there are any issues.

Mike · 27 April 2024

★★★★★ 5/5

Trustpilot

Jacob Forster

Our experience with Hamptons has been excellent. We were supported as buyers by Jacob who was fundamental in getting us to the contract exchange stage. He has been patient, helpful and tenacious in making sure everyone knew the process, were connected up and the process moving along. Thank you Jacob, over and above. Very happy.

Sarah · 27 May 2021

★★★★★ 5/5

Trustpilot

Best in class

I have been fortunate to have had excellent service from Jacob Forster at Hamptons Stratford Upon Avon branch in the recent sale of my property. Jacob gave good advice, was agile and quick to respond to all my needs and in fact was a step ahead in many aspects of the sale. He went above and beyond to help me as I was transacting whilst living abroad. Outstanding and personal service. Thankyou.

Emma · 18 February 2021

★★★★★ 1/5

Trustpilot

We have used Hamptons for 4 years to…

We have used Hamptons for 4 years to let and manage our property and their level of service is appalling. We eventually had to take over the management directly with our tenant due to the poor service they were providing despite being paid to provide this service. Very unresponsive to any requests and we have moved on to another agent who provide a brilliant service. Be warned their customer service is appalling.

Trevor · 17 February 2021

★★★★★ 1/5

Trustpilot

I moved into a property which was…

I moved into a property which was refurbished to a supposedly high standard. Well from the minute I moved in there were a number of issues. Water coming in through the light switcheswater coming in through the walls when it rained, causing a lot of damage. Boiler leaking, washing machine leaking, floorboards cracked and grouting in floorboards coming out. Toilet blockage caused by the sewage pipe being installed incorrectly. Which resulted in not being able to use the toilet for 3 days. Shower leaking which resulted in water damage to the kitchen ceiling. Once I moved out the landlord accused me of cracking a window pain- this was already there when I moved in, which I need to pay for to get repaired. Toilet seats repair due to rust...Bizzare!I would not recommend Hamptons as they were not helpful to me at all when we ended this contract.

Delia · 20 November 2023

★★★★★ 1/5

Trustpilot

Hampton international not professional

Hampton international is a firm that is inefficient and unprofessional. When it comes to grabbing/finding a tenant they seem to be nice and quick. when it comes to the end of the contract they are slow and let things drag. We had to chase them with lots of emails with regards getting our deposit back. I urge all tenants to be aware of that.

Jia · 13 June 2022

★★★★★ 5/5

Google

I would highly recommend Hamptons, Teddington, for your property sale. Honey Starling (Senior Residential Sales Consultant) offered absolutely excellent customer service, I couldn't have asked for any more. Honey was attentive, helpful and responsive, I would certainly use Hamptons again just to have Honey as my sales progression contact!PositiveResponsiveness, Quality, Professionalism, Value

Armelle · 12 November 2021

★★★★★ 5/5

Trustpilot

April Keane has been a pleasure to work…

April Keane has been a pleasure to work with as my property manager. She attends to issues quickly and is prompt with email reply.

James · 1 May 2024

★★★★★ 5/5

Google

We had been in the hotel for more than a month, spent so much in search of an apartment. We came across some agents while searching but Hamptons Estate Agents stood out as the BEST. They were so prompt, trustworthy & very professional. We moved into the apartment within a short period. One of their staff by name Georgia, was exceptionally amazing. Her customer relation is very commendable. The apartment is so beautiful & comfortable. We would definitely recommend them over & over.

Catherine · 12 November 2023

★★★★★ 5/5

Trustpilot

Great agents

Yoanna was so helpful with getting us into our flat. We could tell that she really tried hard for us.We have a had a few issues with the property, but Melanie has been very helpful, always quick to respond, and has helped with any issue we had.

Liam · 20 July 2022

★★★★★ 5/5

Trustpilot

Excellent property management over several years

Hamptons has managed my flat for several years and the support I get from Holly, my property manager, is outstanding. She helped manage a large renovation project, including recommending contractors and overseeing their work, ensuring that everything was done to brief and snags were dealt with. Huge thanks to Holly.

Jane · 23 February 2022

★★★★★ 5/5

Trustpilot

Property Management

Our Property Manager Minneaux Schandorf is exception in ensuring all bases are covered - across timely and prompt communication with our tenant ; timely payment of service charges ; immediate attention to repair and maintenance related issues. Thanks very much Minneaux !!!

R · 26 January 2023

★★★★★ 5/5

Trustpilot

Sara at the caterham sales office is a…

Sara at the caterham sales office is a credit to your company. Incredibly helpful. Fantastic service and should be promoted to show others how it's done right.Thank you Sara

George · 16 January 2024

★★★★★ 5/5

Trustpilot

Thank you Anca!

Anca is so brilliant! She is managing our tenancy and she makes it very easy for us, when sometimes renting can be really difficult.

Barney · 26 April 2024

★★★★★ 5/5

Trustpilot

Great experience

A pleasure dealing with Hamptons Rentals throughout our tenancy, professional, competent and helpful. Paperwork, check in and out all online for easy tracking and reference. Thank you Charlotte, Jenny and Sarah.

Tash · 27 November 2023

★★★★★ 5/5

Trustpilot

Amazing team and great support

As a tenant, my experience with the Hamptons Lettings team has been one of absolute excellence in service and support. Melanie and Nigel (as well as other standouts such as Ashlea and Abby) have been accommodating and prompt in dealing with any issues as they arise, and the team as a whole has shown remarkable compassion, flexibility, and an ability to consistently deliver above expectations in assisting me to find and settle into a new home. I can confidently state that I have never experienced such a high level of professionalism and customer service from a letting agency as I am currently receiving from Hamptons.

Kayne · 2 November 2023

★★★★★ 1/5

Trustpilot

DO NOT PAY FOR HAMPTONS PROPERTY MANAGEMENT SERVICE

DO NOT PAY FOR THE HAMPTONS PROPERTY MANAGEMENT SERVICEThe Hamptons property management service is one of the worse I have come across. False promises, incompetent staff and phones that are never answered.Over winter, we were left without hot water and heating with two young children for over 5 days. The room temperature went down to 13oc. We have also been left without electricity for 4 days as it was “not an emergency” for our account manager. On the subject of account managers, I think I’m on my fourth or fifth in two years.Everything with the property management service is a battle - from acknowledging the emails through to even picking up the phone. I have to constantly explain and re explain the issues. They have left issues in the property I am in for so long that the ceiling collapsed through. Even when my bathroom flooded with over 5 inches of water, I called the emergency line and it was “not deemed an emergency” I am left exasperated every time I have to get something fixed it is like going in to battle. I would never ever use - as a tenant I am subjected to the pain.

Emma · 17 October 2023

★★★★★ 1/5

Trustpilot

You better not use this service

If you decided to use it, better don’t: you would need to do all the job, pay them, and never get any responsibility for their actions. They “agreed” with landlord to let a clean property, but neither cleaning, nor maintenance happened, and now the landlord drains our pockets for his crappy flat

Roger · 3 July 2023

★★★★★ 5/5

Google

We selected Hamptons Teddington because we wanted an agent that we felt we could trust to handle our house sale. We highly recommend the whole team and especially Richard Hicks who led the sale from start to completion. Richard was a pleasure to work with and displayed a high degree of integrity and professionalism throughout which resulted in a very positive sale experience.

Mark · 14 November 2015

★★★★★ 5/5

Google

Estate agents are often tainted with the same distasteful brush however, dealing with Hamptons has restored our confidence and put minds at ease in the process of buying our first property. We would particularly recommend Richard Hicks who was friendly, supportive and made sure we were happy with everything. If we ever move in the future we know who to turn to :)

Emily · 14 November 2015