Hamptons Richmond Sales reviews in Richmond upon Thames

★★★★★ 5/5

Trustpilot

Fabulous service

The staff in the Alton branch, particularly Adam Masters, went above and beyond to get a long winded and complicated sale over the line. Adam is professional, calm and supportive. I have used Hamptons three times now and would wholeheartedly recommend the Alton office.

Clare · 21 February 2026

★★★★★ 5/5

Google

I couldn't recommend Rory and Jon highly enough. As first-time buyers, navigating the complexities of purchasing a property felt daunting, but Rory and Jon were with us every step of the way. Despite representing the seller, they went above and beyond to ensure we (the buyers) felt supported and informed throughout the entire process. If you're seeking reliable and knowledgeable estate agents, Rory and Jon are simply exceptional.

Luis · 26 March 2024

★★★★★ 1/5

Trustpilot

Very bad experience

Very bad experience. Incompetent staff who don’t listen and try to fob off repairs. The property we were given is so badly built whereby there’s massive gaps in doors that Hampton came and put some cello tape to stop the cold drafts. Absolute joke of a company. An emergency toilet repair was reported and Hamptons said to manage with buckets of water down the toilet till office opens after bank holiday. A washing machine provided with property was left for over 3 weeks until somebody bothered to respond to my constant reports almost everyday. No apology just absolute incompetence from staff who simply don’t care about repairs just collecting rent. We are a family which includes vulnerable tenants yet completely ignored and almost bullied not to report repairs

Sim · 24 May 2026

★★★★★ 5/5

Trustpilot

Very good service

Daniel Johnson [Hampton's St Alban's] has been intrepid in following up a number of difficult challenges arising from the rental of our flat. He is committed to helping both property owner and tenant resolve differences and move on to successful outcomes. Daniel is polite and professional. I can fully recommend his work and the work of his company.

Liz · 13 October 2025

★★★★★ 5/5

Google

I’ve just successfully navigated the complex sale of my property in Richmond and secured a second purchase, an achievement that felt nearly impossible at times. The process was riddled with challenges and, to be honest, utterly exhausting. Both sellers and buyers had high expectations, making the negotiations particularly demanding. Throughout it all, Rory Clarke stood out, not just for his calm demeanor, but for his consistently professional and highly effective approach. His advice was practical, his network of survey contacts invaluable, and his ability to manage a variety of strong personalities truly impressive. Rory delivered exceptional service from start to finish. If I could, I’d give him more than five stars and personally thank him for making it all possible.

Alessandro · 9 August 2025

★★★★★ 5/5

Trustpilot

I have been using Hamptons to help me manage a property

I have been using Hamptons to help me with the rental of my property since they moved to Blackheath. I recently have upgraded to their management service and I couldn’t be more delighted with the service I’ve received from the entire team there. My point of contact there is Abida Tasnim who is simply superb. Her response time is immediate and her attention to detail and professionalism second to none. I feel in very safe hands there with her and Alan Van and could not rate this Blackheath branch highly enough.

Ailish · 15 May 2026

★★★★★ 5/5

Google

We worked with Sheila O'Brien to help find us a house to rent in Barnes. Sheila is very knowledgeable about the area and was able to advise us on a house that best suited our family needs. Spanning initial inquiry, inspection, negotiation, contract and hand-off to Nick in the property management team Sheila was punctual, polite and always available - a true professional.

Anthony · 25 May 2024

★★★★★ 5/5

Google

Rory was incredibly helpful throughout our purchase. He was always available, went above and beyond to address any questions we had and was also flexible in terms of viewing times particularly at short notice sometimes. Thank you so much Rory!

Sarah · 29 April 2025

★★★★★ 5/5

Trustpilot

Experiences renting a flat managed by Hamptons

I have been renting a flat managed by Hamptons and compared to my experience with number of other property managers, they are very responsive, helpful and flexible. Any issues I’ve had in the flat have been resolved super quickly - particularly our property manager Danish Ashraf has been super helpful throughout. Would happily recommend Hamptons.

Elina · 25 October 2025

★★★★★ 1/5

Trustpilot

Unprofessional and costed me more money . Avoid !!

Very disappointing and unprofessional service despite taking so much money for fully managing the rental of my apartment. Hamptons property in charge mismanaged payments on the property on multiple multiple occasions leading to damages being paid out and most recently Hampton’s completely washed their hands of any accountability on debt from non-payment of a service charge despite managing the property at the time forcing me to make payments of several hundreds to close the case. During the rental period services such as routine inspections that were handled by Hampton did not notice and report a massive leak and mould which again led me to spending a lot in maintenance and replacement costs. This could’ve been avoided if the inspection service was thorough. All in all Hampton has costed me a lot of money when managing my apartment while taking a lot of money for nothing. Avoid at all costs. I will certainly not be listing my apartment again with Hampton’s.

Krupa · 7 May 2026

★★★★★ 4/5

Trustpilot

Mya is a great property manager

Mya is a great property manager. She has been attending to my matters for years now & proven to attentive. She is prompt with her replies, humble and does her best. She deserves a promotion!

Wong · 8 April 2026

★★★★★ 5/5

Google

Sheila O’Brien is amazing, she is very attentive, makes sure everything happens in its timing and she goes out of her way to to do it. Sheila got us (me & my husband) our rented home and being self employed can seemingly cause delays in getting your home but Sheila got onto it and made it happen in its timing. Thank you so much, we totally love our home.

Amina · 27 December 2023

★★★★★ 1/5

Trustpilot

Its messed up!

They've reached out to me and I would still like to give them a 1 star review. Victoria Beckett is in charge of the Kingston location and exchanging emails with her. I need them to prove that the Check in report is got photos from before we moved in if they are going to compare it for deduction of deposit. When I make a point with these people, they always tend not to answer. I just want to know how recent the photos are in the check in report. They know I have been ill and we have stated there are valuables in the flat and would not like to have viewings. But they still argue, even with email as proof - stating its been misunderstandings. Not very good customer service skills with that. And accusing us saying that Hamptons doesn't have under-handed tactics. But if they didn't, why did they bother to hide the cracks in the walls with previous tenants furniture/things to begin with? Then saying those damages are now made by us. Not good enough!

T · 28 February 2023

★★★★★ 5/5

Google

We had the pleasure of working with Rory at Hamptons in Richmond, and we can't recommend him highly enough. From start to finish, Rory provided truly incredible service. He was an absolute joy to work with, always bringing a positive and proactive approach to everything. His communication was consistently excellent, keeping us informed and at ease throughout the entire process. While circumstances meant our property didn't sell this time, we wouldn't hesitate to work with Rory again in the future. He's a credit to Hamptons!

Zoë · 10 July 2025

★★★★★ 5/5

Google

I sold my flat within a week . Thanks to Rory Clarke who was extremely efficient and kept me up to date in each and every step of the sale. May I add that Rory finalised the deal on the eve of his wedding . Proves that his work ethics are incomparable.

Chayan · 26 October 2024

★★★★★ 5/5

Google

I had a really positive experience buying my new home with Rory Clarke at Hamptons Richmond. He was honest and straightforward from the very beginning, never sugar-coating anything about the property, which I really valued. Unlike many agents, he never rushed the process and was always kind, patient, and quick to reply to my emails. His professionalism and genuine approach made the whole experience so much easier. I’d happily recommend him 100%!

Chidem · 22 September 2025

★★★★★ 5/5

Trustpilot

Our property is managed by Patryk in a…

Our property is managed by Patryk in a very professional manner. Whenever there is an issue he is always there to help and do his best to get things solved.

Laman · 20 August 2026

★★★★★ 5/5

Google

Rory was very helpful and professional. He successfully guided me through the sale of my property, and I am truly grateful to him.

X · 22 September 2025

★★★★★ 5/5

Trustpilot

Review for Hamptons Property Management and Our Exceptional Property Manager, Shahena

We have had an outstanding experience with Hamptons as our property management agency, and this is largely thanks to our amazing Property Manager, Shahena. She has truly set the bar for what excellent property management looks like.From the very beginning, Shahena was consistently fast in responding to any request we had. Whether it was a small concern or a bigger issue, she handled everything with efficiency and professionalism. What really stood out was her unwavering kindness and politeness, making every interaction with her a pleasant one.Shahena showed genuine understanding and flexibility when personal circumstances meant we needed to adjust a home inspection or other scheduled activities. Her support and empathy during such times were invaluable. She went above and beyond by even providing references to help us transition smoothly when we needed to move to a larger home. This level of care and dedication is truly rare.It’s not often you come across a property manager as supportive, efficient, and approachable as Shahena. She has made our experience with Hamptons so much better than we could have hoped for, and we would absolutely love to work with her again in the future. Anyone lucky enough to have her as their property manager is in for an amazing experience.Thank you, Hamptons, and especially Shahena, for everything!

Razvan · 23 November 2024

★★★★★ 5/5

Trustpilot

Property let

We have let a property for some years with the support of Hamptons. They have been helpful and proactive throughout that time. 18 months ago, we asked Hamptons to undertake full management of the letting. They have excelled both in finding a good tenant and, subsequently, in assiduously managing the letting. They have been particularly helpful over the introduction of the new letting regime. Nikki Cullen, who is our property manager, has been attentive and punctilious throughout.

John · 4 May 2026

★★★★★ 1/5

Trustpilot

Words can’t describe how terrible the Hamptons experience was

Title - Hamptons made what should be one of the most exciting achievements of someones of life to one of the most painful, stressful and least enjoyable things I have had to go throughDon't get me wrong, buying a house can be very stressful but it can be made a far lot easier with a high quality estate agent - unfortunately Hamptons fall well below "high quality" from my experience.When people write reviews or provide feedback it's usually because they expect something back, perhaps a refund, an apology, looking out for others etc. I know there is nothing I am getting back from this, so why am I spending my free time writing up my feedback......it's purely to make sure nobody else has to go through the same nightmare and deal with the same attitude of the individuals I dealt with.I have read a few other reviews to see if my experience was a one-off and seeing some of the other comments, unfortunately it seems a few others have had a similar experience.Since day 1 of the discussions, the feeling of excitement quickly changed to a feeling that this wasn't going to be an enjoyable process. A few words to describe the way I was spoken to were, rude, unprofessional, bullied, harassed, arrogant ("I have been doing this job 12 years, don't question by ability"), defensive (there is no accountability when things don't go wrong), not being able to apologise for blatant errors. Attitude aside, the quality and detail of information provided was incredibly poor - documents scanned incorrectly (missing pages), incorrect information provided, there was even information that was hidden during the process that could have put me at financial risk. I only became aware of this information through my own research into the property. If I had known about it in the earlier stages I wouldn't have gone ahead with the purchase but given I was financially committed by the time I was aware, it was too late.Deadlines were set daily and when I needed something done there could be weeks between getting an answer. The buyer should feel like the estate agent had control in the process, at no point did I feel the purchase was in control until the keys were in my hand.Since moving in I have had to replace a leaky radiator and had got an oven that has been out of action for 4 months which cannot be fixed given the price of fixing the radiator, none of which was mentioned as issues when I asked if there any appliance/fixture issues.The overall feeling is just a massive disappointment as what should be a really exciting process was made a horribly painful one - the feeling of completing was more a relief to never having to deal with Hamptons in any capacity ever again.Not even a congratulations when the keys were collected…

Unknown · 1 December 2022

★★★★★ 5/5

Google

We have been with Hamptons for a few years now and the team are fantastic. A standout team member is Ameesha who manages a property in Richmond for us. Ameesha is quick to keep us in the loop with anything regarding the property, is responsive when we need information passed on, and always resolves matters quickly and efficiently.

Ioane · 25 May 2024

★★★★★ 5/5

Google

Hamptons Richmond office is our first choice when it comes to buying, selling and renting property. We bought our house 11 years ago via Hamptons, and we’re pleased to find that the excellent service back then, was even better today when selling the very same house. Matthew, Jon, and Rory were all incredibly helpful, efficient and professional and communicated every step of the way in a very clear and friendly manner. Jon even recommended an excellent solicitor who worked alongside with us and the Hamptons. Before the completion Damian arranged a renting agreement in a seamless manner, all in all; selling the property, and Hampton’s renting service was perfect throughout the process and highly recommended.

Anders · 23 October 2022

★★★★★ 5/5

Google

A big thank you to Rory who help me survive through a long journey....I don't know if I can do it without him!

Marina · 5 September 2025