Trusted Agent profile · Richmond upon Thames
★★★★★
1,633 reviews across 2 platforms
8 The Quadrant, Richmond, TW9 1BP, Richmond upon Thames, TW9 1BP
Hamptons's office in Richmond upon Thames, at 8 The Quadrant, is rated 4.3 out of 5 across 1,633 reviews on two platforms, including 222 Google reviews rated 4.9.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Property Management
Great experience with Hamptons and our property manger Danish Ashraf. We’ve been renting for years and have dealt with quite a few property managers, but this was by far the best experience we’ve had. Danish was always incredibly responsive, quick to resolve any issues that came up, and consistently friendly and professional throughout our tenancy.
5/5
GoogleRor Clarke has been exceptional in dealing with our purchase of a property in Richmond. His professionallism and communication to all parties was key to getting the ball rolling and things moving quickly. He single handedly project managed the sale, which was on a chain, liaising with client, buyer (us), both solicitors, buyer estate agents and all parties involved, making sure evertrhing was progressing well. His communication and follow up was fantastic, keeping everyone in the loop and on the same page. Very impressed with Hamptons, and specifically Rory Clarke in managing the sale process in Richmond.
Thank you for the great feedback Sobitha. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Agents Richmond was exceptional. The team will be pleased to read your review!
4/5
TrustpilotI had a really great experience with Grace
I had a really great experience with Grace throughout the whole process. She was friendly, professional and incredibly helpful from the initial viewing through to getting everything finalised. The whole process was handled quickly and efficiently, which made what could have been a stressful move feel very straightforward.
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that Grace provided such a positive experience throughout your move. It's great to know that her friendly, professional and proactive approach helped make the process smooth and straightforward from the initial viewing right through to completion. Hamptons takes great pride in delivering excellent customer service, and we are delighted to hear that Grace's support, communication and efficiency made such a positive difference. Thank you again for your recommendation and for choosing Hamptons. We wish you all the very best in your new home.
5/5
TrustpilotDanish is by far the most helpful…
Danish is by far the most helpful estate agent I’ve met. As my property manager, he has handled every issue with patience, professionalism, and efficiency. No matter the concern, he always finds a solution quickly and ensures everything runs smoothly. His dedication, attention to detail, and willingness to go the extra mile truly set him apart. I highly recommend Danish to anyone looking for a reliable and proactive property manager!
5/5
GoogleRory Clarke has been an absolute professional and gentleman throughout the buying process. I couldn’t recommend him any more. We bought a house in Richmond and the whole process was made simple by Rory. A massive thank you to Rory and Hamptons. Sivan Sivaloganathan Orthopaedic Surgeon
Thank you so much for taking the time to leave such a kind review, Sivan! We are thrilled to hear that Rory provided such excellent and professional service during your home buying experience. It was our pleasure to assist you and we hope you are happy and comfortable in your new home in Richmond. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleWe had to leave our Hampshire home at short notice following a disastrous oil leak. Mid-November is not a great time to search for rental properties, with landlords pulling out of the market, leading to demand increasing for the few remaining. Also we hoped to move back into our house once rectification works were completed and so didn’t want to commit to an 18 month lease, with 12 month break clause, which is standard. We needed something more flexible. Thanks to Sheila O’Brien’s helpful and imaginative approach she persuaded a landlord who had decided to sell up, but was neither renting, nor selling, that he should rent to us until the sales market improved. In return we would facilitate viewings. The result has benefitted both sides - we got our short term home; the landlord got rent and eventually a sale as the Spring market warmed up. Everyone was happy. Sheila is a class act!
Thank you for your review Charles. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
TrustpilotProperty management
Hamptons have been acting for our let properties for several decades. They have always proved to be efficient, professional and competent. We are very comfortable in leaving our properties in their capable hands. Constance has been dealing with the day-to-day management and she is a delight to deal with. Thank you to both Constance and Hamptons.
5/5
TrustpilotVery pleased
We’ve been renting a flat for over a year with Hamptons and I’m very pleased with the management. Any issues that have come up I was in direct contact with the property manager Patryk L. He would always respond promptly and was very thorough with getting issues resolved.
Thank you for taking the time to leave such a fantastic review. We are delighted to hear that you have enjoyed such a positive experience during your tenancy with Hamptons. It's especially pleasing to learn that Patryk has provided prompt, thorough and reliable support whenever issues have arisen. Providing responsive property management and ensuring concerns are resolved efficiently are key priorities for us, so it is wonderful to know that Patryk's service has had such a positive impact on your experience over the past year. We will be sure to pass your kind comments on to Patryk, who I know will be very pleased to receive this recognition. Thank you again for your feedback and for choosing Hamptons.
5/5
TrustpilotHamptons - Excellent Tenant Experience
Hamptons look after the rental property I have occupied for 4 years now. I mainly engage with Daniel, who is extremely responsive and and courteous, but I have to say that every touch point with Hamptons, from the initial viewing, to the contract, and the annual property checks has always been handled with a high degree of professionalism.
Thank you for taking the time to leave such a positive review. We are delighted to hear that you have had such a consistently positive experience with Hamptons throughout your four-year tenancy. It is particularly pleasing to know that Daniel has been responsive, courteous, and supportive whenever you have needed assistance. We are also grateful for your comments regarding the wider team and the professionalism shown throughout the tenancy, from your initial viewing and tenancy agreement through to the regular property inspections. Your feedback is greatly appreciated
5/5
GoogleI had the pleasure of working with Sheila O'Brien at the Richmond branch during my flat rental process, and she was outstanding. Sheila was incredibly helpful, knowledgeable, and attentive, making the entire experience smooth and stress-free. She always took the time to answer my questions and ensured I felt confident at every step. I highly recommend Sheila and the Richmond team for their professionalism and excellent service!
Thank you for taking the time to leave us a review Mehmet. We are so pleased to know that the team provided you with a high level of service!
5/5
GoogleHamptons are the managing agents for our property and I have yet to encounter a single issue that wasn't dealt with swiftly and professionally by their excellent management team. In particular, Ameesha Florant has been an approachable and friendly ear to any concerns we have had and has resolved any issues in a timely manner with clear communication and a professional, commercial approach. She is a credit to their team. Would certainly recommend Hamptons for any future property management.
Thank you for your review William. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
TrustpilotHamptons Canary Wharf office team
Hamptons Canary Wharf office have let and managed my property for the last few years and have never let me down. Laura and her team are hard working and always on hand with professional advice and assistance. My property manager, Charlie has been brilliant, always proactive and understanding and finding the best solution for myself and my tenants.
5/5
Trustpilotrecently moved into a property
I have recently moved into a property managed by Hamptons, my property manager Danish Ashraf has been very attentive in helping address some minor issues at the property. Danish is always prompt in responding to emails and phone calls. I am very pleased with the service provided by Hamptons.
4/5
TrustpilotPatryk has been helpful and efficient…
Patryk has been helpful and efficient in sorting out a mess left by other colleagues. He has been a temporary property manager so I can only speak of a couple of experiences and not his longer term management, but would welcome him being given the chance to prove himself in the longer term role.
5/5
TrustpilotApartment 5 West Wing SL4 3TD Windsor
We moved our property at SL4 3TD Apartment 5 West Wing at Windsor almost 1.5 years ago. The property is lovely and managed by Hamptons with excellent care. Of course, as everybody faces, we had some small issues. Whenever we contact our Property Manager Patryk, he solves problems with professionalism and responds to all questions/inquiries as soon as possible.
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you had a positive experience with our team. Providing excellent customer service is extremely important to us, so it is always rewarding to receive such positive feedback. Your kind comments will be shared with the team, who will be pleased to know that their efforts have been appreciated. Thank you again for your review and for choosing Hamptons.
5/5
GoogleIf anyone deserves a 5 star rating, it's Rory from Hamptons in Richmond. Having worked with several estate agents in the past and had mixed experiences, Rory was a breath of fresh air - a true professional from start to finish and I cannot recommend him highly enough. I had several challenges during the sale of my property which Rory dealt with in a calm and positive manner, stepping in to support and going above and beyond to ensure a positive outcome for all. If you are looking for a reliable, friendly and professional estate agent who will keep you fully informed along the way, Rory is one of the very best and I cannot thank him enough.
5/5
GoogleWe have been working with Sheila O'Brien for over 10 years, along with Damian Kenley and Ameesha Florant for several years too. The Hamptons team provide an excellent all round service. They manage our properties for us, always a delight to work with, go above and beyond what is needed as I often need support if I am not around. I know I can trust them and would recommend them highly. Thanks Team!
Thank you for taking the time to leave us a review Caroline. We are so pleased to know that the team provided you with a high level of service!
5/5
TrustpilotThe very fast and efficient response I…
The very fast and efficient response I got from Max Barnes when my boiler broke down leaving me with no hot water or heating was first class. Max was quick to act and to keep me informed of what was happening with the repair. Great service.
5/5
TrustpilotBrilliant Service Throughout
We worked with Mel, Callum, James and the team at Hamptons to sell our house in Dulwich. Despite the market being a bit slow at the time, their access to high quality buyers ensure a quick sale at the price we wanted.
5/5
GoogleSheila at Hamptons was amazing in helping us find our dream rental flat in Richmond. Her knowledge of the area and attention to our needs made the process smooth and enjoyable. Thanks to Sheila's expertise and very welcoming nature, we're now settled in a perfect place. We highly recommend Sheila and Hamptons to anyone looking for a rental in Richmond. Thank you, Sheila, for making it happen!
Thank you for your wonderful review Margo. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
5/5
GoogleExcellent service provided by Hamptons. We liaised primarily with Rory, who was supportive, professional and personable throughout the selling process. Hamptons found our buyers within days of the house going on the market with them, the house having failed to sell for several months via a different estate agent. Feedback and communication was first class. I have also been impressed with the post sales service provided by Rory and would not hesitate to use Hamptons Richmond going forward.
"Thank you for your kind words! We are so glad that you had a positive experience with Rory and our team at Hamptons. It was our pleasure to assist you in quickly finding buyers for your home. We are committed to providing excellent service from start to finish, and we are always here to support you. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotHamptons Letting Agents APALLING
Hamptons Letting Agents are absolutely apalling. Our entire 4 year tenancy was a struggle, with Hamptons being endlessly inefficient at resolving any issues, particularly in regards to property maintenance and upkeep. Eventually we were unceremoniously told we had to leave the property unexpectedly as the landlord was selling, in a very rude and blunt manner with no sympathy or empathy for the fact that they were removing someone's home from under them, completely without warning. To make it worse, the return of the deposit has been a nightmare from start to... well I'm not sure it will ever finish. We've chased continuously from the end of tenancy and it has now been 2 months and still no return. The deductions listed are utterly absurd (95% of the deposit), with absolutely no acknowledgement of fair wear and tear, the numbers clearly plucked out of the air (£60 for a £5 polyfilla job for example, and an attempt to charge us for an issue which is clearly visible in an image of the property from 11 years ago) and a blatant disregard for rental standard and wear and tear. in addition to this, 2 months later and the landlord is randomly creating issues to add on to the deductions, which were not present at check out nor previously mentioned. Whenever we request the money back or ask that the return of the deposit be treated with some sense of priority or urgency we are simply told "There is no legal timeframe in which we need to return the deposit." We have now instigated the TDS dispute service as at least we will have the legal time frame Hamptons are so concerned about. Absolutely unbelievable, if you have any choice in the matter, do everything you can not to rent with Hamptons. I extend this advice to landlords too, if you want happy tenants and positive recommendations - choose someone else.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotExcellent Property Manager.
David Whiting has been the Property Manager looking after both my Tenanted Properties for the last 10 years and over that time has provided a friendly efficient service. Nothing is too much trouble and problems are solved quickly and without fuss.
5/5
TrustpilotDena is a great Property Manager
Dena is my current contact and Property Manager at Hamptons, and she has been extremely professional and a pleasure to deal with. She has been very helpful in assisting with recent parking issues and in resolving ongoing problems with unauthorised vehicles.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hamptons's Richmond upon Thames office has 1,633 reviews across two platforms: 222 on Google, 1,411 on Trustpilot (across the whole business).
Hamptons Richmond Sales is rated 4.3 out of 5 across all 1,633 reviews, and 4.9 out of 5 on Google from 222 reviews.
Hamptons Richmond Sales, 8 The Quadrant, Richmond, TW9 1BP, Richmond upon Thames, TW9 1BP.
