Hamptons Richmond Sales reviews in Richmond upon Thames

★★★★★ 5/5

Trustpilot

Daniel Johnson at Hamptons is very helpful

Daniel at Hamptons is very helpful, always ready to help and very good at looking after our flat and tenants

Naomi · 22 March 2026

★★★★★ 5/5

Trustpilot

Happy with Hamptons Richmond

A very positive experience with Sheila at Hamptons Richmond, which allowed me to secure a rental property in Richmond (that I absolutely love) within 2 days! I would highly recommend Sheila for her communication and transparency.

Miriam · 4 December 2023

★★★★★ 4/5

Trustpilot

Hamptons are excellent quality

Hamptons are reliable, professional and a fantastic quality service. All the team I have interacted with have put the customer at the center of what they do. They went above and beyond expectations and I’m 100% comfortable my property is in good hands. Thanks to Holly, Catherine, Angela, Bethany for your service and support.

Jane · 12 April 2022

★★★★★ 5/5

Google

We have been renting our property through Hamptons in Richmond for almost ten years now, during which time Hamptons have always found us top quality, long-term tenants. The handover process each time has been fast, smooth and uncomplicated. Liaising with Sheila O'Brien is a pleasure - she is always friendly but thoroughly professional and utterly reliable.PositiveResponsiveness, Professionalism

Mark · 23 October 2021

★★★★★ 1/5

Trustpilot

Hamptons are bullies

We are in a nightmare situation renting at Compton Verney through Hamptons in Stratford. We feel as though we are being held hostage in a house that has had (and continues to need) extensive work done on it from the first week. This includes everything from mould, electrics and heating, to walls crumbling, unsafe water tank to walls being removed due to a shower leak behind a wall that had been happening prior to us moving in! And the problems continue. We have been begging to be Released from our contract but they are trying to penalize us over £4000 pounds! We are currently seeking legal advice and are curious to know if others have done so.

Meghan · 27 January 2020

★★★★★ 5/5

Google

Sheila was very helpful in our search in what was an extremely difficult market. She was engaged and informative, as well as being responsive in explaining the various aspects of our tenancy.

Mike · 10 January 2020

★★★★★ 1/5

Trustpilot

stay away from Hamptons

I am writing this review to tell you that I am deeply disappointed with my experience so far with Hamptons Estate and Management Company. My partner and I moved into our property in The Baynards on 31 October and a number of issues that were agreed via email before our move have not occurred or been put into place. These issues include:1. Putting in the written contract something different to what we had previously agreed, namely repainting only the hallway and not the entire flat (as was previously verbally agreed with the letting agent from the estate company). As a result of this, we have repainted the main bedroom and living room, at our personal expense. 2. Leaving unwanted items in the flat, that should have come unfurnished. This includes a chest of drawers that we haven't had permission to dispose of, despite having flagged it up as a problem the first time we saw the flat (before moving in). We have even offered to dispose of this furniture at our personal expense but have not received the permission to do so. 3. A number of maintenance issues that have taken a long time to resolve and with no visibility or communication about timeline. We have previously contacted you about a number of concerns at the property, for example issues with the boiler, windows, air conditioning, and balcony door. We have received responses stating that these matters will be investigated, but without any further communication about the result of the investigations.4. We have asked several times for the annual report on the air conditioning, including before the contract was agreed, however this has never been sent to us and we have no verification that this report was ever made. We have subsequently asked for this report- numerous times - but without receiving anything.5. We have also complained and contacted you numerous times about the mould growing on the curtains in the entire flat and on the windows, which were not in clean and tidy conditions, and this has not been addressed. This is a serious health hazard and we are very disappointed at the lack of attention to this potentially dangerous problem. We have personally removed the mould on the windows and taken the curtains off, to attempt to get them dry cleaned, but were unable to get them professionally cleaned because of the age of the curtains (we were told that the curtains would very likely disintegrate if attempt was made to clean them, due to their age and poor condition). We have replaced the curtains in the bedroom at our own expense.We have even offered again, as before, to dispose of this furniture at our personal expense but have not received the permission to do so (we reported it the 12th of December and we are still waiting for the Landlord decision as of the 5th of January). 6. When we agreed to the contract we accepted the landlord’s request of a break closure in the contract. We did that on the condition that the above concerns were dealt with. They have not been dealt with, despite the agreement to do so and despite multiple requests to Hamptons’ management, and we still have a number of issues outstanding without the prospect of a solution. We always pay our rent on time, and we are paying a considerable amount of money on a weekly basis to live at this property. We have lived in The Baynards for 5 years, in a different property, and never previously had any issues with the estate and management company or landlord. Our recent experience was completely unexpected, and we are very upset with how we have been treated so far. Before we signed the contact, our communication with the landlord was very prompt, but since we have signed the contract we have been ignored and nothing has been done.I would strongly advised against renting a property that Hamptons manage if you don't want to face similar grief.

Antonella · 5 January 2020

★★★★★ 5/5

Trustpilot

A really excellent service

A really excellent service. Staff were very professional, polite and really listened to our brief, when it came to finding the ideal tenants. I would like to make particular mention of Renae, who always had a smile on her face, and could not have been more more helpful. She found us the perfect tenants. The property was let quickly, and has attracted the rent we were wanting. Many thanks Hamptons. I would recommend you to anyone!

Sue · 5 March 2021

★★★★★ 5/5

Trustpilot

Big thanks to Hamptons

Big thanks to HamptonsSonsurae McDonald has been our Property manager for nearly two years she’s both helpful and communicative at every step of the process whilst dealing with any issues that arise (and there have been a few) she has been keeping us well informed during the process. I love that she expertly deals with our issues knowing the vulnerabilities we face health wise she has been a Godsend very professional and dedicated in following through repairs as things can be stressful She has shown a responsible maintenance approach and demonstrates care with heartfelt commitment . We appreciate the efforts and the small touches ensuring our safety.Many Thanks to the HamptonsTeam.

Marcia · 22 February 2024

★★★★★ 5/5

Trustpilot

Great service

Max Barnes at Hamptons in Oxforshire has been great. He is very efficient and friendly and keeps abreast of the works required to the property (it is an old barn conversion so needs some TLC from time to time). It just feels like a very easy and professional relationship

Scott · 2 November 2022

★★★★★ 5/5

Trustpilot

Fast. They get things moving

They were pretty fast handling all the due processes that are required once the price was agreed/accepted. Everything was done professionally from the beginning until the end. I would use them again if we needed to look for another home. Thanks Robert.

Jim · 15 June 2023

★★★★★ 1/5

Trustpilot

Hamptons are the worst!!!

Didn't tell us they had taken over the management of our property and as such nearly lost a whole month's rent because we were never given the correct payment details or even informed we needed to pay our rent into another bank account. Left with a working shower from July to October when we eventually moved out. Left a leak in our bathroom ceiling for two months prior to us moving out then charged us for the mould on our bathroom, which was caused by the leak and poor maintenance of the property. Constantly lied and mislead is in all communications with them. I would strongly advised against renting a property that they manage if you don't want to face similar grief.

Eleanor · 14 November 2019

★★★★★ 5/5

Trustpilot

I've experienced the best service ever

I've experienced the best service ever! Charlotte and the team have been absolutely amazing, providing instant responses, being incredibly helpful, and demonstrating unwavering reliability. Thank you all so much!

Jean · 7 May 2024

★★★★★ 5/5

Trustpilot

Excellent Marlow Letting Team

Marlow - Letting Team Sonja & Maxine have been excellent in helping us find a rental property after our house was flooded and made sure the process went as quickly and smoothly as possible Patryk has then done a superb job dealing with any property issues there were in a fast and efficient way to ensure any snags were repaired as soon as possible We have been really pleased with the service we have received and thank them for making a difficult time for us so much easier to deal with

Sean · 16 February 2024

★★★★★ 5/5

Trustpilot

Hamptons Weybridge was excellent in the…

Hamptons Weybridge was excellent in the purchase of my property in particular Maya Dean. She was ever so helpful and enthusiastic. She really did push it to get it over the line which was so helpful to meet our deadlines.

Mr · 8 August 2023

★★★★★ 5/5

Google

Rory Clarke has assisted my first purchase greatly and made the communication between the developer and I as smooth as possible. I'm pleased to say I have received excellent service from Rory from viewing to completion. My mother is particularly impressed by his efficiency and we would recommend Hamptons Richmond to any buyer.

Aidan · 23 October 2023

★★★★★ 1/5

Trustpilot

Terrible service.. !

Worst agency and service as they did not reply to our emails or calls whenever we had tried to contact them. And they did not release our deposit even after vacating the property till 6 months. We had to contact TDS people and they tried to contact them and they did not replied and finally TDS had to Release our deposit after 6 months.. I wouldn’t give any stars or recommendations for this agency. And yes if your property manager is SALLY CAMPBELL then be careful as she will not reply to any of your emails after you rent the property and vacate the property.

Vaibhav · 13 February 2024

★★★★★ 1/5

Trustpilot

Worst Agency and Services Ever!

We got to Hamptons through Accord Lettings, when we were looking for a apartment in Birmingham City Centre. When doing the paper work and process a lady named Sally did it quite quick like within a few days. But once everything was done. They were ever least bothered to ever respond to mails or any maintenance issues. They would take forever which was quite annoying and disappointing. When we ended the tenancy they wanted to deduct money from our deposit for no valid reason and a dispute was raised no response since then. And then we took action with the TDS and finally got our whole deposit back after 5months of vacating the place, which was quite ridiculous. They do not provide professional service at all. Act all nice during the start of tenancy and later it is disaster. Would not at all recommend Hamptons. When we used to call Sally on office number no response has ever been given nor replies to our emails. Worse and ridiculous. Wish there was a zero star rating.

Bansri · 13 February 2024

★★★★★ 5/5

Google

Thank goodness there is a Hamptons in Richmond, Surrey, UK. My sister having moved to the USA to live with me, left the sale of the apartment in Richmond in the very capable hands of Matthew Gilbert at Hamptons. He took the utmost care, making sure everything went quickly and smoothly. Between co-operating with the buyers requirement, the attorneys documents and keeping us informed of progress the sale was completed and all loose ends tied up. He was exremely professional, efficient and curtious. I have had many properties in my lifetime and have dealt with many agents around the world. In my opinion Hamptons is the best I've dealt with. Thank you.

A · 24 October 2019

★★★★★ 5/5

Google

We approached two estate agents for advice about selling my father in law’s house. We decided to work with Hamptons because we liked their no-nonsense delivery of advice and answers to our many questions. They are clearly very knowledgeable and experienced in the business of selling houses in the area and the empathetic and composed manner in which they dealt with us was most appreciated at a stressful time and with the added ‘unknowns’ about brexit and the effect of it on the property market. The whole business from getting ready to advertise the house and then through to finalising the sale once a buyer had been found, with a much better-than-expected outcome, was unequivocally made easier by Hamptons’ expertise and for this we are very grateful. We wouldn’t hesitate to recommend their services.

K · 24 October 2019

★★★★★ 5/5

Google

I have recently completed a house with Hamptons. I experienced Cameron and Matthew to be very professional, always delivered on their commitments, responded to all queries really quickly, were brilliant at thinking ahead and offering solutions to ensure a smooth transaction, were very affable and straightforward to work with and I sensed that they genuinely cared about me having as stress free a sale as was possible. I would highly recommend them to anybody who values completing a business transaction with both ease and integrity .

Efua · 24 October 2019

★★★★★ 5/5

Google

We recently sold our house with Hamptons, Richmond. The team were extremely honest and kind and provided us with helpful advice and support through the stressful process of moving home.  Our house was under offer within a couple of weeks and Hamptons also managed to keep our buyers happy as we spent longer than we initially thought securing our onward property.  This is the second property we've sold through Hamptons and I actively recommend them to anyone - they are the best estate agents. The Richmond branch are especially lovely.

M · 24 October 2019

★★★★★ 5/5

Trustpilot

I am very happy to have the Hamptons as…

I am very happy to have the Hamptons as an agency and hope to stay in the future. I especially thank Hanna Hornstein that she always helps me when I need, but the thing I like most is her kindness and professionalism in doing her job. My compliments

Valentina · 18 November 2022

★★★★★ 5/5

Trustpilot

Hamptons Rickmansworth

We've thoroughly enjoyed renting through Hamptons! A big thank you to Rebecca Pole who has gone above and beyond in everything we required during our 8 months of renting. Thank you!

Tenant · 20 February 2020