5/5
TrustpilotHamptons Sevenoaks letting team
The Hamptons letting team in Sevenoaks have worked tirelessly on our behalf with professional attitude over the last 12 Years .Thank you Mark Calum and Daisy for all your hard work and advice.J Murphy
Trusted Agent profile · Richmond upon Thames
Hamptons Richmond Sales reviews in Richmond upon Thames
★★★★★
1,686 reviews across 2 platforms
8 The Quadrant, Richmond, TW9 1BP, Richmond upon Thames, TW9 1BP
Part of Hamptons, see every office.
Hamptons's office in Richmond upon Thames, at 8 The Quadrant, is rated 4.3 out of 5 across 1,686 reviews on two platforms, including 249 Google reviews rated 4.9.
Reviews
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleMy wife and I walked off the street and spoke with Sheila O'Brien about our letting needs. Sheila listened intently, then gave honest and good advice on solutions and potential pitfalls (our timeline). Sheila stated she would come back to us and did! She everything she could to secure us the right place and found a solution. It is so good to work with someone who has experience and also our best in mind. Thank you S&C
Agent replied · 22 October 2024
Thank you for your review Scott. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
TrustpilotFirst class service…
I've always found Mandy Dorta and the team exceptionally helpful and quick to act when needed. First class.
5/5
TrustpilotGreat experience with Hamptons
Firstly, quick response and assistance from Morgan to view the property was great. He helped us with timely updates and lady who supported in his absence was equally good. Then our experience with Property Manager Lucy has been excellent in fixing services issues we had when we moved in. I should not be missing out on 'Just Move In' team who helped setup necessary services for home. I am glad I found Hamptons and will come back to Hamptons for my future needs.
5/5
TrustpilotMax Barnes is always so responsive and responsible
Max Barnes is always so responsive and responsible - I never have to ask twice. Really appreciate all the support and care taken - specially as we live outside UK. It is very reassuring to know that Max and Hamptons takes such good care. We replaced a faulty oven and the coordination with the tenant was perfect. Thank you Max
5/5
TrustpilotI was helped by Danish Ashraf who works…
I was helped by Danish Ashraf who works for Hamptons to arrange the problems I had in my apartment.
5/5
TrustpilotTrevor Scott
Trevor is the best Property Manager I have been allocated.Trevor is courteous, honest, reliable, organised and efficient. He has always been readily available by phone and email and he takes responsibility for work allocated to him, even following up on my decisions when necessary and liaising with other parties on my behalf.Thank you for all your help and best wishes.
5/5
TrustpilotHamptons Property Managing
Hamptons was our property manager for the last 3 years. They were always responsive and timely in handling any issues we had with the flat. I would particularly give mention to April Keane who went above and beyond for us. If Hamptons is letting and managing a property, you are in good hands.
5/5
TrustpilotTop notch property manager
I would like to thank Hamptons team who took great care and excellent service of my property at Roehampton House since 2014-2022. Since then, I have gone through a couple of property managers which were all great but I would like to give a shout out to Minneaux Schandorf, the current property manager at Roehampton House whom we are very privilege to have known. We have not met personally but his service is above and beyond expectations. He has accorded me and my family with so much help and guidance during our move/transition. He seems like a very selfless person and needless to say, excellent in his job. With people like Minneaux and his team by your side , you will be in good hands either as tenant or landlord. Once again, thank you very much for such great service. Cheers!Stephanie AlbertoProperty owner
5/5
GoogleI’m leaving a review for Rory Clarke on behalf of my mother Barbara Roddam. She very much appreciated his professional support from first viewing to exchange and beyond. His diplomatic liaison between seller and buyer has kept negotiations smooth and straightforward. His local knowledge and connections were a great help to a buyer new to the area. His positive and empathic approach has solved questions before they became problems and nothing seemed too much trouble. Rory Clarke and Hamptons Richmond are highly recommended.
Agent replied · 22 October 2024
Thank you for the great feedback Annie. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate Agents Richmond was exceptional. The team will be pleased to read your review!
5/5
TrustpilotWe rented a property through Hamptons…
We rented a property through Hamptons who provided an exceptional service. When our landlord decided to sell the property, Hamptons went out of their way to find another property for us. I would particularly like to mention Sophie Winterson who managed to balance being professional along with patience, understanding and kindness. She went out of her way to ensure there was a smooth transition between houses, liaising with our old landlord and our new landlord - Sophie did this with positivity and cheerfulness. I cannot recommend Sophie, and the whole team at Hamptons, highly enough.
5/5
TrustpilotFeedback on Hanna Horstein, property manager
Hanna has been an excellent property manager, coupling her keen attitude to care for others along with a problem-solving attitude that always leads to swift action. I’ve been liaising with Hanna for the last year or so and have had quite a few issues at my flat, which Hanna responded to very quickly and resolved effectively. She takes the time to listen to the issues, suggests any quick resolution based on her experience of similar issues and when it’s not in her hands, she escalates the issues appropriately. I also appreciate that she keeps me in the loop on the various steps when arranging any repairs and also takes the time to sympathise with the situation. It’s been evident that Hanna cares for the tenants and acts as their representative when speaking to landlords - an example of this was when she negotiated a compensation for me in response to some of the persistent issues at my flat.
1/5
TrustpilotOffer accepted, paid deposit, then chose a higher offer on day of contract signing
We placed an offer for a property, which was accepted by the landlord and a holding deposit was paid.
Agent replied · 21 March 2026
Thank you for leaving us a review, customer service is very important to us, and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotCharlie Fleetwood great!
My property manager Charlie Fleetwood is very supportive. She consistently demonstrated a high level of professionalism, efficiency, and dedication in addressing any concerns or issues that arise. Whenever I have reached out for assistance, she has been incredibly quick to respond and has always gone above and beyond to ensure that everything is promptly resolved to my satisfaction. Thank you!
5/5
TrustpilotReview
Danish Ashraf is a great property manager, quick to respond to queries and to solve any issues/problems that may arise
5/5
GoogleSheila O’Brien was great, efficient, accommodating and very knowledgeable about the property we were viewing for rental. We love the house, thanks for all the help!
Agent replied · 22 October 2024
Thank you for your review Yasmeen. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
TrustpilotWe were delighted with Hamptons.
We were delighted with Hamptons. Meeting all the key personnel in the Stratford upon Avon office gave us the confirmation and confidence that we had selected the right agency for us and our property.Both Owen and Jacob then came to our home to learn and appreciate the key selling benefits of our home as well as understanding why we wanted to sell. The selling process was explained to us and all literature approved...The house was put on the market on the Monday. Blocked viewings were organised for the Thursday and Saturday.Offers came in on the following Monday and we went to sealed and final bids on the Wednesday. All was done and dusted in 10 days!We accepted one of the three offers on the table; all three were well over the "offers over" price and we were delighted with the final selling price and the speed of the sale.Owen, who managed our sales process and negotiations, was always available, reassuring and communicative.When Owen replies immediately to your WhatsApp message at 10.00pm at night, you know he's on the case and has your best interests at heart.All in all, a positive, pro-active and pleasant experience. Thank you Hamptons.
5/5
GoogleSummary: this is unequivocally a 5 star review/rating for Hamptons Richmond, specifically for their Sales Consultant, Rory Clarke. For context, I was looking to buy a 3 bedroom property in or around Richmond for our family of four (two young kids). I’d suffered a plethora of ‘ghost’ listings and wasted time from other agencies during my search, who then bombarded me with random properties in which I had no interest. Then came along Hamptons, Richmond, a breath of fresh air. The whole experience was completely professional. Rory attended the viewing, and personally supported me throughout the whole buying process. Rory was exceptionally responsive to emails and calls, as well as SMS when the occasion arose. It wasn’t a straightforward sale due to a shorthold tenancy that still had a few months to run, but again Rory (with support from Mathew Gilbert) managed to keep me aligned with the seller through to exchange of contracts. I cannot thank Rory enough for his refreshing approach to sales and the whole customer experience. Hamptons are lucky to have him!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI don't think there are enough stars to say how happy we were with this. Having had our time wasted by other offices, we could not have had a more different experience with Hamptons. They were incredible professional, kind and efficient. Damian and Sheila were just brilliant. Moreover, they try and put the right people in the right properties! They manage our flat as well and incredibly happy with every single aspect of their service. Will certainly be using again!!! :)PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI cannot recommend Hamptons Richmond highly enough. Not only did Sheila work tirelessly to secure a wonderful new home for our family at incredible short notice - she also rented our old flat in record time and ensured a totally smooth transition (which I was particularly grateful for whilst starting a new job and settling our baby into nursery). Damian and the team have also been incredibly supportive and we won’t hesitate to recommend to all of our friends and family locally. Thank you, Hamptons!PositiveResponsiveness, Professionalism
5/5
GoogleI have used Hamptons for years both for sales and lettings as I know they are a company that I can depend upon, and they have not disappointed during the recent sale of my property and ongoing rental. A friendly, professional team who are always there to deal with any issues/queries swiftly. Thank you to Sheila, Damian and the Lettings team for making changes in tenants run smoothly and to Matthew, Rory and the sales team for making this current sale hassle free. I would highly recommend.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotWe were highly satisfied with Hamptons
We were highly satisfied with Hamptons from start to finish . Agents were at the end of the phone whenever we called - we were never kept waiting . One of the most impressive details for me was the initiative of the agent to cAll us after a buyer pulled out not just with the bad news but with 5 viewing appointments the following week. Communication was excellent - our agent Jacob was approachable and friendly and made the whole process easy
5/5
Trustpilotas superb as Patryk, UK will become megapower
In 2024 Feb we are given another Property Manager named Patryk Lehmann. Patryk is very organised amid handling 90 properties. Patryk is very organised, detail-minded, prompt and just to landlords. Patryk shows cares and justice in analysing. If 50% of UK citizens can be as superb as Patryk, UK will become megapower for centuries to come. congratulations to Hamptons and us.
5/5
TrustpilotNicole Mapura extremely helpful…
Nicole Mapura extremely helpful customer service executive . Nicole has been extremely helpful and has redeemed my faith within this Company. Sometimes its a few words that can reassure you all will be ok, "don't worry, " someone that genuinely cares for the clients makes a big difference. Nicole has been extremely helpful and I called her this morning to Thank her for she never realised how stressed I have been and I appreciate her swift and corrective action in ensuring I was dealt with through the correct departments . May situation is being dealt with by the appropriate contacts. Effective training makes a huge difference Nicole is always professional, polite and reassuring , never does she sound fed up and on every occasion she has been able to connect me to the right person, she a great ambassador for Hamptons. Thank you please promote this beautiful caring individual.
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