Dexters Twickenham reviews in Richmond upon Thames

★★★★★ 4/5

Trustpilot

Hendon property

We have been with Dextors for a few years since they took over Douglas Martin's and to be honest, initially it was very difficult as there didn't appear to be clear lines of communication, with various names being involved.However more recently, Monika has been front and centre for all of our enquiries, complaints and coounication in general and things have improved greatly.I look forward to hopefully giving 5 stars this time next year.

John · 7 August 2024

★★★★★ 4/5

Trustpilot

First tenancy experience

First of all I have no previous experience to compare with but I as per my opinion Dexters really tries to provide good service. There are minuses and pluses, but in general I have a good opinion about this company.I was checking in my apartment but it was not clean at all. Dexters could manage cleaning service of the carpets on the 24 of Dec right before Christmas.But after check in I have been receiving a good assistance from Property Management as well as Maintenance teams.Many thanks to Jada Palmer for her willingness to help, address the issues and quick communication with the owner of apartment.

Anton · 27 March 2024

★★★★★ 5/5

Google

Zyan is an exceptional person. He has helped us navigate the process of house hunting with extreme care. We wish him best of luck.

Sobia · 8 October 2026

★★★★★ 5/5

Trustpilot

Need a home? Dexter's will help

Dexter's have patience, perseverance, andPanache. I found interacting with them very easy and they were clear and helpful all the time. Tyanna is fantastic! So willing to help and was answering my questions before I'd thought of them! Great sales style, not pressured but clearly wanting to ensure it's the right fit. I felt in confident Dexter's. They have excellent properties on the books and all 3 staff members had great personality and a willingness to help. Easy to contact, kind and know their stuff

J · 18 March 2024

★★★★★ 5/5

Google

Overall we’ve had a really positive experience with Dexters Twickenham. Particular thanks to Alfie and Harriet from the lettings team, they offer a very personal service (we are new landlords and so needed that extra guidance!). Alfie was fantastic at supporting us through all the contractual processes. The team at Dexters Twickenham are responsive over phone, email or in person at the office. Would happily recommend their services to anyone looking to let out their property. Thank you!

Bryony · 25 April 2024

★★★★★ 5/5

Trustpilot

Roksana has been awesome during my…

Roksana has been awesome during my tenancy and during the move out process!

Amy · 14 May 2026

★★★★★ 4/5

Trustpilot

My flat has been managed by Dexter…

My flat has been managed by Dexter since 2006. For the past 20 years, my experiences with them are generally good, but I did need to look at the repair tasks carefully to make sure they are not the repeative ones.

FW · 28 September 2026

★★★★★ 5/5

Trustpilot

High quality property management from Donalina Gargrupe

I have worked with Donalina Gargrupe, who has been an excellent property manager. I really like the fact that she has always consulted me quickly about any problems that arise in a calm and professional manner, as well as making sure I get reasonably priced quotes for work that needs doing. I have appreciated her advice and feel she has helped me to be a good landlord. I have not always had the communication I want from property managers in the past and wish there were more like Donalina!

Tina · 4 March 2024

★★★★★ 5/5

Trustpilot

Smooth renting journey

My partner and I have been renting with Dexters for just over a year. The experience so far has been very smooth - particularly on the property management side where Petros Giorganios has been on hand to resolve maintenance issues.

Conor · 17 June 2026

★★★★★ 5/5

Trustpilot

Would highly recommend Alistair if you want an active agent to represent you!

Would highly recommend Alistair if you are buying or selling a property. He is professional, reliable and will work tirelessly to ensure the client's preferred timescales are met and happy to assist the clients and third parties involved in the transaction. Thank you for your help in assisting with the recent transaction and look forward to working with you again in the future. Bhavna at Chadwick Lawrence Solicitors

Bhavna · 2 October 2024

★★★★★ 5/5

Google

Annie has been really helpful in recommending properties we should see and is always friendly and professional when taking us on a viewing.

Tim · 6 October 2026

★★★★★ 5/5

Google

I had a great experience with Emma Hickman at Dexters in Twickenham. Emma was professional, responsive, and extremely helpful throughout the lettings …

S · 16 February 2026

★★★★★ 5/5

Trustpilot

Helpful and responsive.

I had a very smooth experience with Dexters. Especially helpful was Charlotte who arrived early to work on the weekend to accommodate my movers time and Emika who was very understanding and accommodating of my complaints to the building management!

George · 28 September 2026

★★★★★ 5/5

Google

Nice, honest and easy communication in finding our new home. Thank you Emma Hickman for your help!

Hazel · 2 April 2026

★★★★★ 5/5

Google

I’ve had such a good experience with dexters in particular an agent called Charlie Evans. He has been amazing from start to finish, from viewing the property, putting an offer in, referencing and finally the tenancy. I’m an anxious person and must of called at least 50 times during the short 2 week process of completion, Charlie was always so helpful and professional and extremely thorough. If your looking to rent a property I would recommend Dexters to everyone.

Sahibeen · 25 February 2024

★★★★★ 5/5

Trustpilot

Great service and very helpful

Rai Gega was very helpful throughout the tenancy change. He communicated clearly and made the whole process smooth and straightforward. Thank you for your help!

Jingqi · 17 September 2026

★★★★★ 5/5

Google

Thank you to Dexters Lettings Twickenham team for helping us find a property to let. Thank you especially to Tom for going above and beyond to sort out our referencing. It was quite stressful and there were setbacks along the process however Tom always put us at ease and reassure us. He's always in touch and replies very quickly whenever we have questions or clarifications. We finally got our keys today and ready to move in to our property! Thanks Tom, We appreciate you. 😊

Chet · 26 January 2024

★★★★★ 5/5

Google

A wonderful and friendly estate agency with really genuinely kind and helpful staff. Tom has been great to get to know through the rental process and made everything very clear and straightforward - and with absolutely no pressure at any point in the process. When there was a delay, he dealt with the situation impeccably. They are the nicest agency I have every worked with, and I would trust them implicitly with any future business. So don’t hesitate to use them in the Twickenham area; Dexters very much ensure that their clients throughout the chain are fully looked after as they genuinely care, you’re not just a number to them! Thank you for restoring my faith in agencies!

Selin · 26 January 2024

★★★★★ 5/5

Trustpilot

It all comes down to the individual…

It all comes down to the individual agent you have as your contact, and I count myself very lucky to have Fahima as my contact. I have been with Dexters for many years and have had good experience over the years, but I find that Fahima is outstanding. My wife and I met her at the apartment and found her charming. She has also dealt very proficiently with a contractor who did a very poor job and who were uncooperative in returning to remedy the problem (and who in my opinion Dexters should never use). Eventually I gave up with them, and Fahima found a very satisfactory alternative who was new to Dexters. In my opinion she is a great advertisement for Dexters.

David · 17 January 2024

★★★★★ 4/5

Trustpilot

Been in the apartment since Sept last…

Been in the apartment since Sept last year I won’t lie there where some issues that got me angry I.e Mould, the house heaters , where to mount my bike to name but a few but am happy to say that from the moment I got in touch with Poppy he really made sure that all the issues are sorted out, he is prompt in answering emails and following up. Latest was the fridge issue I had to send him mail to thank him for the effort. I thought I should put my appreciation here.

Collin · 22 May 2025

★★★★★ 5/5

Google

We are thrilled with the new property we are renting in Twickenham. So thankful to Charlie at Dexters for helping us to find our ideal home at such a stressful time. Charlie is very efficient and was all over communications guiding us to ensure a prompt tenancy agreement. Armando was also friendly and helpful. Thank you to the team at Dexters Twickenham for providing a professional service with the highest standards.

Donna · 24 June 2024

★★★★★ 5/5

Google

Charlie from the Dexters Twickenham office is an exceptional professional property practitioner. He took time to understand our requirements and went out of his way to facilitate several viewings for me. He made the viewing time worth while by blocking out enough time to show me the properties l wanted to see plus he gave advice and guided our thought process as we searched for a property. He has a great positive attitude towards his work and I am positive he has a bright future in this field. Thank you Charlie - you are truly an outstanding young professional.

Ivy · 27 December 2023

★★★★★ 4/5

Trustpilot

Renting and support after moving in

We have rented from Dexters. Our property viewing experience was good as Jack Beacom arranged for us to view the property twice before deciding. However, we felt a bit pressured when we learned many others were bidding for the rental and it felt like a now or never decision. After moving in we raised multiple repair issues which Talia White promptly dealt with. Talia is responsive and considerate as a property manager. Overall, we are happy with the support after moving in.

KA · 20 December 2023

★★★★★ 5/5

Trustpilot

Helpful, diligent and polite

I am a landlord and recently asked Dexters, specifically Neil Plit, if they could or orchestrate activity to meet the new fire door regulations. Neil has been exceptionally accommodating and kept me updated every step of the way. Neil was also very helpful, efficient and empathetic when there was a pipe leak in the last year. Their contractors are always first rate and diligent in their work.

Eldritch · 24 August 2024