Dexters Twickenham reviews in Richmond upon Thames

★★★★★ 5/5

Google

Had a flat viewing with Callum and he was brilliant. Very informative on the property answering every question I had, really friendly and just a lovely guy. He totally understood what I'm after and followed up too. While the property wasn't right for me, the experience with this office has been spot on (especially compared to another agency that I've had such bad customer / viewing experience from) and I would deffo recommend them.

Pam · 26 March 2024

★★★★★ 5/5

Trustpilot

Excellent service with helping me…Kieran Chaplin is a hero!

Excellent service and impeccable attention to detail and service where I was truly treated like an individual.Highly ethical and a general pleasure to deal with. Special thanks to Kieran Chaplin.

Sophia · 31 December 2023

★★★★★ 3/5

Trustpilot

I am a client of 2 Dexters branches

I am a client of 2 Dexters branches. One works very well because there is an individual who can take responsibility and get things done. 5 stars. At the other branch, I have no single contact and when I call the letting branch they say maintenance is not their responsibility (despite being the managers) and I am referred to the property management people (not sure where they are located ) but then still no single person takes responsibility. It can be a very trying experience finding someone who will actually do anything to help

Andrew · 12 November 2023

★★★★★ 5/5

Trustpilot

Petros has been very responsive and…

Petros has been very responsive and helpful during this time of me settling down into my new accomodation. I am grateful for his help.

Aayam · 2 May 2024

★★★★★ 5/5

Trustpilot

Dexters Property Management

Dexters have been fully managing our property since August have done a great job. We, unfortunately, had a major leak that damaged the property all the way from the top floor to the lower ground floor, and this was just five days before the new corporate client was supposed to move in. The team too swift action to get the house ready for the tenant to live in while the longer term damage could be repaired. They even worked with our insurance company to process the claim. It has been a very stress free (despite the extent of the damage) and hands off experience for us. We are very pleased we handed over the management of our property to Dexters.

Deeti · 12 November 2023

★★★★★ 5/5

Trustpilot

Working with dexters makes my working…

Working with dexters makes my working environment really smooth and easy, they are always organised and on top of things, any issues or problems they always have a solution, also claire from management is always approachable and if there is anything we need or any support or guidance we need she will go over and beyond to help us, working closely along side management team colleagues like graziana, angelo and noura has really made my experience working with dexters great and enjoyable at times as they are always knowledgeable with every barrier we face with move ins, the whole team are great to work with.

Clean · 8 November 2023

★★★★★ 5/5

Trustpilot

Claire Gallagher- Doherty at Dexter's…

Claire Gallagher- Doherty at Dexter's is a property manager second to none. As well as providing an excellent service to me as a landlord, looking after my properties superbly, finding excellent tenants and responding swiftly and efficiently to any of my queries, she also goes the extra mile to look after my tenants too. In recent times, with the economic crisis affecting us all, she works tirelessly to ensure that both my tenants and I have the best service. I cannot recommend her highly enough.

Mike · 7 November 2023

★★★★★ 5/5

Trustpilot

We needed to replace the tenants in our…

We needed to replace the tenants in our flat. Rhys Davies was fantastic in getting a good replacement in a difficult market. Friendly , cheerful and efficient he worked extremely hard on our behalf. We are so grateful. Sylvia Peile

Sylviapeilebtinternet.com · 30 March 2023

★★★★★ 1/5

Trustpilot

I made the mistake of trusting Dexters…

I made the mistake of trusting Dexters again after an initial incident where pure profit over people made me wish I never encountered them, but I loved the look of a place being advertised and couldn't help but at least attempt to see if it was right for me. In the end not only was it a "bait and switch" the property being advertised was already off the market but I 1- got inedadted with irrelevant properties in my inbox 2- was stood up at a viewing that was scheduled and 3 had all of my communication preferences ignored. I won't fall again for the trickery and horrificly unprofessional conduct of Dexters again.

Tom · 4 November 2023

★★★★★ 5/5

Trustpilot

Thanks to Donalina

I would like to give thanks to Donalina for her well organized and timely service when viewing, and showing continued kindness and support throughout the arduous maintenance issues. Thank you Dona.Kind regards, Jaesun

Jae · 10 October 2023

★★★★★ 5/5

Trustpilot

Very professional, great service

My recent experience with Dexters has been great thanks to Samantha Phillips who helped us with the tenant swap. Very professional, helpful and great communication. Thank you Samantha for your fantastic service!

Sylwia · 3 November 2023

★★★★★ 5/5

Trustpilot

I have to say Nadia was super amazing

I have to say Nadia was super amazing, she helped us a lot, it felt like she truly cared and tried her absolute best! We couldn’t have done this without her! And are super grateful

Gili · 17 August 2023

★★★★★ 5/5

Trustpilot

Nina Gallagher at Dexters did the sales…

Nina Gallagher at Dexters did the sales progressing on my sale and purchase and was excellent. I really felt she worked on my behalf. Nina was on the ball always courteous and polite and extremely efficient. She knows her stuff. Thank you Nina. I would recommend her highly.

Barbara · 12 May 2022

★★★★★ 1/5

Trustpilot

Completely ghosted by the agent…

Completely ghosted by an agent after we had already started looking at properties together. Tried to follow up via phone and email multiple times, no reply. A simple email saying „this property isn’t available anymore“ or whatever the reason might be is simply the professional thing to do, and it’s not hard. Will not be contacting them again for my next home search!

Ophelia · 27 September 2024

★★★★★ 5/5

Trustpilot

Thank you so much Sagar Patel for the help!!

I called yesterday to get help because I didn’t had hot water and Sagar Patel assisted me step by step throughout the whole process. He was the best!! Thank you so much Sagar

Marta · 4 October 2023

★★★★★ 5/5

Trustpilot

A 5 star service!

Dexters have looked after the management of our property for quite some years now, and I would like to take this opportunity to mention that in the past 12 months the attention to our needs and the management of our property has become a 5 star service. Our appointed property manager, George Bromage, is polite, helpful and efficient and ensures that all our needs and requests are taken care of in the best way possible way. I feel sure that our tenants are equally pleased with any dealings with him. His service is 5 Star!

Marilyn · 28 October 2023

★★★★★ 5/5

Trustpilot

Jadasa Andjadiumi (senior property…

Jadasa Andjadiumi (senior property manager at Dexters)- is absolutely amazing! She handled our apartment inspection in a professional and attentive manner and helped me address several issues that needed to be resolved for a while. She also responds to my emails the same day and makes all needed appointments quickly. On top of all that, she is super friendly and an absolute pleasure to speak to!!! I feel so grateful that I am able to contact Jadasa with any question or issue I may have.

Christina · 27 October 2023

★★★★★ 5/5

Trustpilot

Great contract management

Dexters got me excellent tenants in no time, there was only one week between the previous tenants leaving and the current tenants arriving! But I particularly appreciate the management of the tenancy agreement that they provide: Thank you, Myra, for your excellent inspections and for providing me with the right contacts whenever a problem arises. It matters to have confidence in an agent who is always responsive to the needs of the landlord and the tenant. I would recommend Dexters for both finding suitable tenants and for efficiently managing the ensuing agreement.

Customer · 25 October 2023

★★★★★ 5/5

Trustpilot

Amazing service from Taylor Mcneil at Dexters

Amazing service from Taylor Mcneil at Dexters Twickenham. Buy2let onto rental, first time and after purchase the rental process and guidance was seamless. Would recommend the premier management package for a stress free rental. Thanks Taylor for a brilliant service and for answering your phone on holiday!

Barbara · 13 June 2022

★★★★★ 5/5

Trustpilot

As a tenant

As a tenant, I would like to commend Bryan Crail (Bloomsbury Office) on his communication, problem solving and attention to detail in property management. Recently, following a planned visit to the property, we have identified a number of issues that had to be repaired. Bryan clearly and promptly communicated with the landlord as well as myself. He was able to professionally negotiate and quickly find the solutions to these problems, while keeping the interests of both the tenant and landlord in mind. Great work!

Margo · 23 October 2023

★★★★★ 5/5

Google

We have let a property through Dexters in Twickenham for many years now and opt for the full management service. We have always been very happy with the service we have received. Recently we have had the bathroom re-fitted and the process has been so smooth and stress free. Elliott Poley has arranged and managed all the work for us, sending regular detailed updates and photos, providing very clear advice and communicated with us, the tennants and our freeholder very efficiently. We couldn't fault the customer service we have received from Elliott and we are sure our tennants feel the same. Thank you

Emily · 23 October 2023

★★★★★ 5/5

Google

We had a great experience working with Nina and Claire at Dexters to buy our home. They were professional, knowledgeable about the area and market and the communication throughout the entire process (both on calls and email) has been nothing short of excellent. Nina helped make sure the sale went through and was a great partner to us and the sellers in making sure all parties are happy until the very end. We are pleased to have worked with them, and would not hesitate to use them when we sell or buy a home in the future.

Oana · 23 October 2023

★★★★★ 5/5

Google

We recently sold our house with Dexters Twickenham and recommend them highly. They impressed us from the start when Barry came for our valuation. On appointing them, he brought the whole team to see the house so they knew our property intimately and were best able to sell it on our behalf. The whole experience was excellent at every stage. They were very professional, but also personable. I dealt with most of the team throughout, but mainly with George and Anastasia leading up to the offer, then with Annie and Nina once the offer was accepted. They're such a wonderful team at Dexters Twickenham and we're very grateful for their support.

Ryan · 23 October 2023

★★★★★ 5/5

Google

We recently sold our house through Dexters in Twickenham and would highly recommend them to anyone else looking to move. All of the team were excellent including the Claire & Barry who oversaw our sale from valuation to completion. They got us a fantastic price and held our hand throughout the process. We have had bad experiences in the past with other estate agents in Twickenham and although Dexters fee was higher than these other agents they were worth every penny. Thank you Dexters!!

Jessica · 23 October 2023