Dexters Twickenham reviews in Richmond upon Thames

★★★★★ 5/5

Trustpilot

Puneet has been my tenancy manager for…

Puneet has been my tenancy manager for a property I let via Dexters. She has been extremely helpful on a variety of different issues that have come up relating to contracts, deposits, evictions, tenant damage and accounts settlement. She has provided accurate advice and guidance and goes above and beyond. Puneet deals with my queries in a timely fashion and is also very friendly. Great customer service. Thank you

Deepika · 13 November 2023

★★★★★ 5/5

Google

We worked with Alfie on our letting process, and he was immensely helpful, knowledgeable, and proactive. He kept us updated and informed at every stage, making each step clear and straightforward. Alfie streamlined the entire process, ensuring it was completed swiftly and efficiently on our behalf. We highly recommend him.

Anil · 2 November 2024

★★★★★ 5/5

Trustpilot

I would like to say a big thank you to…

I would like to say a big thank you to our property manager Petros Giorganios. The service that we received throughout our tenancy was exceptional.Although there were several issues in our block, Petros was always there for us every time we needed him. We received our deposit back really fast with minimal fuss. Thank you Petros.

Aeval · 23 July 2024

★★★★★ 5/5

Google

Harriet and her team are probably the best estate agent I’ve ever dealt with internationally. A very switched on and efficient lady, Harriet’s recruitment processes have ensured she has some exemplary staff, such as Taylor, who helped us smooth the way in and out of our rental property. I wouldn’t hesitate to recommend Dexters Twickenham, and wouldn’t at all be surprised if Harriet and Taylor had significant input into them being awarded best estate agent 2021. Here’s to 2022 awards, we’ll done Harriet and Taylor and thank you!!!

Greg · 11 December 2022

★★★★★ 5/5

Trustpilot

Professional Service

Donalina Gargrupe is my point of contact as a property manager for the place that I rented via Dexters. I had previously rented from Dexters but Donalina’s service level is beyond my expectations. She’s responsive and helped me follow up closely for issues that I identified for a house that I newly moved in. For any issue I raised I’m confident that she will help me get it resolved.

Cassie · 31 October 2023

★★★★★ 4/5

Trustpilot

Emma Wheeler has been my account…

Emma Wheeler has been my account manager for all admin / accounts related issues for nearly 2 years. Very efficient and thorough. Cannot fault.

Customer · 15 June 2026

★★★★★ 5/5

Google

Had a great experience with the Dexters team in Twickenham. After previously being on the search for rental property for 2 months I was glad to have been dealt with by a team that knew exactly what I wanted and hence were able to find me a new home. From start to finish - perfect.

Leo · 16 February 2026

★★★★★ 5/5

Trustpilot

Exceptional Service - Highly Satisfied!

Thanks to Shayan, I am incredibly happy and satisfied with the service provided, and I can confidently say that I will be recommending both Shayan and Dexters to anyone in need of their expertise.In summary, if you are looking for a real estate agent who is responsive, helpful, and will go the extra mile to ensure your satisfaction, I wholeheartedly recommend working with Shayan at Dexters. Thank you, Shayan, for your outstanding service!

Pinar · 7 July 2023

★★★★★ 5/5

Trustpilot

Danny in the maintenance

Danny in the maintenance has been very helpful with my washing machine, he gave me step by step instructions whilst on the phone which were easy to follow and hopefully an engineer would not need to waste their time coming out. Danny was friendly to speak with and explain everything very well. I felt supported.

Rebecca · 31 July 2024

★★★★★ 3/5

Trustpilot

Lots of issues when moving in, helpful getting these sorted

I recently moved into a property let by and managed by Dexters. One of the reasons I chose Dexters was because I thought I would be less likely to have issues with it being a larger company. However when I moved in there were a wide range of issues including mould, furniture that was supposed to be removed, broken appliances and blocked drains. Basic checks before I moved in would have identified these issues.

Alexander · 25 May 2026

★★★★★ 5/5

Trustpilot

Brilliant tenancy changeover incl. redecoration by Dexters

As a landlord, Dexters have been fantastic at managing our property, firstly recommending and securing a 25% increase in rent from last year; secondly in managing multiple repairs and a repaint in only a 6 day void period; and lastly in communicating all this despite time-zone differences. Special thanks to Vanessa Barosso, Natasha Cree and Natalie Stubbs, apologies if I forgot to mention anyone working in the background.

Daniel · 27 October 2023

★★★★★ 4/5

Google

Sale price & Commission rates - 3/5 Service post offer acceptance - 5/5 Overall rating- 4/5 We sold a property via Dexters. We decided to go ahead with Dexters because they showed us data and the most promise from a sale price. We survived an initial round of disappointment as the property did not get get anywhere close (within 5%) to the listed price. Offer came in the moment we reduced the price and matched it with what some of the other estate agents originally quoted. Once the offer was accepted, Nina Gallagher and Kris were excellent throughout the process. They also provided us with data and support for our onward purchase offer. The chain was long and the overall process took close to 7 months. Throughout Nina was accessible and very supportive.

Deepak · 23 October 2022

★★★★★ 5/5

Google

From the initial contact until completion the staff at Dexters demonstrated a high level of professionalism and commitment to seeking the best solution in the sale of our house. Particular thanks go to Nina and Peter who were always clear and precise in their questions and actions, while showing a friendly and warm demeanour in all of the contacts we had. Everything was handled smoothly, which must be testimony to their efficiency in managing what can be a complicated process.

Richard · 23 October 2022

★★★★★ 5/5

Trustpilot

Thank you Sophie Sheppard for making my…

Thank you Sophie Sheppard for making my stay wonderful.

Prageet · 17 September 2026

★★★★★ 5/5

Google

Mums house sale was far from easy but from the lovely Emily the start I am so glad we went with Dexters as when the market and personal circumstances got tough, Dexters went the extra mile to achieve our sale and maintain the chain. Nina was our amazing support during this extremely difficult time. So totally professional and knowledgeable but with great empathy. Thank you so much 🙏

Tina · 23 October 2023

★★★★★ 5/5

Trustpilot

Im giving five star only to Connor…

Im giving five star only to Connor manager of the property management department. After 5 long months of stress and frustration for unsolved issues of the property, he has took charge of the situation and helped us promptly getting all sorted in couple of weeks. Amazing job. Thank you so much Connor!

Laura · 5 September 2024

★★★★★ 5/5

Trustpilot

Outstanding service

Had an inspection today with Kirlon Sanchez he helped me a great deal and helped me in fixing my additional problems. Kirlon has been been a help multiple times over the past 2 years

Jacob · 20 March 2026

★★★★★ 5/5

Trustpilot

Always a smotth experience

Dexter's are really friendly and go out of their way to help. I dealt with Petros Giorganios who was always on top of any queries or anything that needed attending to, it was always a smooth experience dealing with him.Great with updates and arranging works to be done and always good to speak to

Craig · 31 July 2024

★★★★★ 5/5

Google

Armando was truly amazing and helpful, he went above and beyond, in helping me to find a rental property. Always eager to find the best property fit to my profile, extremely knowledgeable and having the best advice! Thank you, Armando , very grateful to you and the team !

Mihaela · 15 October 2024

★★★★★ 5/5

Trustpilot

Elli and her brilliant team have been…

Elli and her brilliant team have been true angels from start to finish. As first-time buyers previously missing out on properties to cash buyers, we had gone through the motions of dozens of viewings and offers. After falling for the flat right away, Elle was so quick to present and submit our offer form that it helped show the sellers how keen we were. Ultimately their liaison on our behalf helped ensure the sellers we were the right match for their property. Without her it wouldn’t have happened and we are so grateful. Elli stayed on top of things and always reassured us by keeping the progress at a steady pace. Her efficiency and responsiveness was a huge help during what could have been a stressful period for us. We can’t thank Elli and the team enough for helping us find our new home for our next chapter ahead. ❤️

Caroline · 30 September 2022

★★★★★ 5/5

Google

We have been looking for a property to let for sometime, and it was crucial to find a house near the good secondary schools in Richmond. Eloisa at Twickenham Dexters was incredibly helpful and understanding in both finding the house and closing the deal. She is still very attentive and helpful even after completing all the necessities about the agreement. My top recommendation to anyone looking to rent in the Twickenham area would be Dexters Twickenham and especially Eloisa.

Ulas · 23 October 2022

★★★★★ 5/5

Trustpilot

Positive and professional experience

In a situation which by nature is high stress and emotive (especially during current market), Dan has been nothing but brilliant with us throughout. Personable, high level of communication and made himself available to us right the way through- a real contrast to some who I have been involved with in the past. We are very appreciative of the positive and professional service and experience we have had with Dexters.

Millie · 7 August 2023

★★★★★ 5/5

Trustpilot

i'm very grateful to our property…

i'm very grateful to our property manager petros giorganios for going above and beyond to help us with the cancellation of parking tickets for our relative. Their quick communication, patience, and genuine support made a big difference. Excellent service and highly appreciated.

Miola · 14 May 2026

★★★★★ 5/5

Google

I was very sceptical because I had just gotten out of a purchase process 3 months ago because of the estate agent lying about the service charge, so I was worried about going through the whole situation again. But Dexters in Twickenham were very professional! The purchase went smoothly and Nina was extremely helpful and available during the whole process. I can't recommend them enough!

Ermal · 27 November 2023