Trusted Agent profile Β· Richmond upon Thames

Dexters St Margarets reviews in Richmond upon Thames

4.4

β˜…β˜…β˜…β˜…β˜… Great

2,145 reviews across 2 platforms

1 Chertsey Road, St Margarets, Twickenham, TW1 1LR, Richmond upon Thames, TW1 1LR

Dexters's office in Richmond upon Thames, at 1 Chertsey Road, is rated 4.4 out of 5 across 2,145 reviews on two platforms, including 326 Google reviews rated 4.9.

Google logo

4.9 / 5

326

Reviews on Google

This office

Trustpilot logo

1,819

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.

5/5

Trustpilot

Best agency in london

Best agency in london , Fabio was helpful and professional

Israa Β· 29 October 2024

Agent replied Β· 25 December 2024

Dear Israa, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma

5/5

Trustpilot

Percy Bodington, Sloane Square

Percy in Lettings Sloane Square made the journey of renting an apartment as easy as possible, instead of it being a stressful process it turned out to be joyful from his perseverance and communication . Percy was extremely patient and accommodating.

Eve Β· 29 October 2022

Agent replied Β· 25 December 2024

Dear Eve, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

Way to pushy!

I chose not to use Dexters to sell my flat. The amount of hassle I got afterwards is unbelievable. I'm leaving this review as I just received yet another phone call asking if the sale has gone through. This is about the 6th call in 2 months, I have never replied any of them and they are still so pushy and disrespectful. Emails too! @Dexters - I just forwarded an email that I sent to our local Dexters for you.

Maura Β· 10 August 2023

Agent replied Β· 25 December 2024

Dear Maura, I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further for you. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

My personal contact in the office is Lauren Bentley. She has been my go to contact within Dexters and I find her most polite and very efficient. She keeps me well informed of all that is going on or needs doing to my properties. I have regular updates and if I have any concerns at all she always deals with any issues and puts my mind at rest. A very professional lady.

Pauline Β· 15 February 2024

Agent replied Β· 11 November 2024

Dear Pauline, Thank you for your kind comments regarding Lauren and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma , Customer Relations Team.

5/5

Trustpilot

Excellent service from Bailey

Bailey Strutton is absolutely superb! She always replies to emails and immediately, she is extremely polite, professional, and efficient.

Alina Β· 24 May 2024

Agent replied Β· 22 October 2024

Dear Alina, Thank you for taking the time to leave a wonderful 5* review. Bailey will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Jack - attentive and a pleasure to work with

We worked with Jack to find a new place and he was a pleasure to work with. He stayed in touch with us through WhatsApp, which was very helpful for me with my busy work schedule. Jack was attentive, sharp and positive 😊 Thank you for your help!

Ilona Β· 6 November 2021

Agent replied Β· 25 December 2024

Dear Ilona, thank you for your 5* review. We are thrilled to read that you had a positive experience and we hope we can assist you again. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

We have a good experience working with Noran Antao, who is highly responsive and knowledgeable!

Annie Β· 16 February 2026

Agent replied Β· 16 April 2026

Dear Annie, Thank you for taking the time to leave a wonderful 5 star Google review. Noran will be thrilled to read your kind comments. Kind regards, Asma

5/5

Google

Kristian was great from viewing to signing the papers and stayed on top of everything. Great service from him and Dexters.

Rob Β· 20 July 2025

5/5

Trustpilot

I have been using Dexters for many years

I have been using Dexters, as a landlord for years now. Their service is second to none.

Mr Β· 23 September 2026

5/5

Trustpilot

Danny was very helpful and gave great…

Danny was very helpful and gave great advice

Miss Β· 13 November 2024

Agent replied Β· 25 December 2024

Dear Karen, Thank you for taking the time to leave a lovely review regarding Danny. Kind regards, Asma

5/5

Trustpilot

Outstanding rental property management

Dexters has been managing our rental property in Kew, Richmond for a couple of years and we are extremely satisfied. The entire team, especially the property management staff, has been professional, responsive, and a pleasure to work with. Marco Correia, in particular, has been outstanding. I highly recommend them as the go-to estate agents for renting a property.

Atossa Β· 13 October 2024

Agent replied Β· 25 December 2024

Dear Atossa, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

5/5

Trustpilot

Dexters were a joy to work with.

Dexters were a joy to work with. They were instrumental in organising the sale in a complex and long chain. Aidan was so helpful in finding our property and Esta looked after us and kept everything on-track going above and beyond for us.

Steve Β· 20 June 2022

Agent replied Β· 22 October 2024

Dear Steve, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Yearly inspection.

I was visited by Donalina Gargrupe for my yearly inspection. I found her professional and friendly and she took note of some small outstanding issues. She gave me an update two days later and assured me that everything is being dealt with. I’m very impressed by her promptness and for keeping me abreast of the small repairs that need to be done. An excellent agent.

Sharon Β· 15 June 2024

Agent replied Β· 22 October 2024

Dear Sharon, Thank you for taking the time to leave a wonderful 5* review. Donalina will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

We have been using Dexters in Richmond…

We have been using Dexters in Richmond for lettings for a number of years, they have great staff who will go out of their way to help with any circumstances, thank you Cadi, Chanel, Alex & Alex for all your help and all the rest of the staff involved. Would highly recommend.

Gill Β· 11 November 2020

Agent replied Β· 25 December 2024

Dear Gill, Having read your review, we would like thank you for your feedback about our Richmond Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. Kind Regards, Evie Fisher Customer Relations Team

5/5

Trustpilot

Fast and helpful responses

Fast and helpful responses - Neil Plit has been excellent in helping us

Anthony Β· 23 August 2024

Agent replied Β· 22 October 2024

Dear Anthony, Thank you for leaving a 5* review. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Olivier has been very helpful in…

Olivier has been very helpful in sorting out any queries we have with our flat. His speed and efficiency have meant issues have been resolved quickly.

George Β· 12 December 2023

Agent replied Β· 22 October 2024

Dear George, Thank you for taking the time to leave a lovely review regarding Olivier. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Nabeel in Dexters is an excellent…

Nabeel in Dexters is an excellent Senior Property ManagerWhen I had an issue with some tenants he went out of his way to investigate and resolve fairly. In these days of standardised emails and lack of interest /service it is fantastic to know someone who takes pride in their work and follows up. Great to find someone who is happy to talk or help and give a Service

John Β· 17 April 2024

Agent replied Β· 22 October 2024

Dear John, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

1/5

Trustpilot

Nightmare

Absolutely awful. You update one and less than a hour later another will chase for an update. It was apparent that they were not communicating with each other which resulted in sharing similar information with different agents slowing down the process. When communicating information to the agents they will repeat the same questions which clearly showed a lack of professionalism and attention to detail. The agents will also bombard you with a constant influx of emails and phone calls. While I understand the importance of staying informed, the excessive frequency of their communication became overwhelming. It felt as though I was being inundated with updates that could have been consolidated or provided in a more organised manner. This constant barrage of communication often left one extremely frustrated, as it seemed like the estate agent lacked a clear understanding of the conveyancing process and time it takes to buy a house as there is often more parties involved. Agents also had a habit of agreeing to things with out communicating the same, this lack of consultation only caused further problems. Liz widdicombe was a nightmare to deal with, ever heard of personal space? You must not have many friends considering how you blow up peoples phones and inboxes if they do not respond to you straight away. It was very obvious the agents lacked understanding of a property transaction and was apparent that they were just greedy for the commission no regard for the those involved in the process.

Sal Β· 11 July 2023

Agent replied Β· 25 December 2024

Dear Sal,I am concerned to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for you. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Thanks Kiera!

Our property manager Kiera has been really helpful with all of our maintenance requests, keeping us updated with progress and making sure that everything has been fixed.

Hannah Β· 16 November 2023

Agent replied Β· 22 October 2024

Dear Hannah, Thank you for taking the time to leave a lovely review regarding Kiera. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Excellent service

Natasha and the team have been brilliant. A professional, proactive, hassle free service is what I was looking for, living abroad. Dexters has more than met my expectations.

Peter Β· 23 October 2023

Agent replied Β· 25 December 2024

Dear Peter, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Experience made particularly good by…

Experience made particularly good by Alex, a property agent here who is prompt replied and provides clear and helpful support.

Duncan Β· 15 April 2024

Agent replied Β· 22 October 2024

Dear Duncan, Thank you for taking the time to leave a lovely review regarding Alex. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Well done, Dexters

I have been a property professional for over 40 years. I don't suffer fools for long, so it says a lot about Dexters' lettings agency and management teams that I've stayed with them for about six years. Anthony Grundy of Dexters has just successfully negotiated a slightly tricky renewal for us, striking the right balance between our wish for an affordable rent for our long-term tenant, whilst not having the mickey taken entirely, in what are challenging economic times for renters. Thanks, Anthony. Well done. DL, Chief Executive

Waterfront Β· 9 July 2023

Agent replied Β· 25 December 2024

Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Ledi Peka amazing property manager!

I am very happy by Ledi Peka service. She is very professional, friendly and helpful! I recommend Ledi Peka and Dexters team!Best wishes and Merry Christmas!Khrystyna

Π₯ристина Β· 8 December 2023

Agent replied Β· 22 October 2024

Dear Π₯ристина, Thank you for your kind comments regarding Ledi and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I had a great experience working with Charlie Evans from Dexters. He was incredibly professional, friendly, and genuinely helpful throughout my house-hunting journey. Charlie took the time to understand what I was looking for and was always available to answer any questions or provide guidance. His knowledge of the market and honest advice made the whole process feel much less stressful. I’d highly recommend him to anyone looking for a reliable and supportive agent. Thanks again, Charlie!

Lauren Β· 8 April 2025

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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