Trusted Agent profile · Richmond upon Thames
★★★★★
2,145 reviews across 2 platforms
1 Chertsey Road, St Margarets, Twickenham, TW1 1LR, Richmond upon Thames, TW1 1LR
Dexters's office in Richmond upon Thames, at 1 Chertsey Road, is rated 4.4 out of 5 across 2,145 reviews on two platforms, including 326 Google reviews rated 4.9.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
1/5
TrustpilotAn absolute nightmare to deal with
An absolute nightmare to deal with. Despite agreeing to clean & repair the flat before occupation, none of the work was done & they had the cheek to say that it had been cleaned & repairs done. This was a complete lie. So now having payed a deposit & 6 months rent in advance, we have no flat & Dexters are holding on to my money!
5/5
TrustpilotExcellent service from Dexters property management team
Just wanted to give a mention to Idris (property manager) who is always so polite and a pleasure to deal with. Any time an issue arises he responds quickly and is excellent at keeping you updated. He is a breath of air. Also, want to mention Alton, who rearranged his diary to fit in a visit yesterday and fix a lock, and also very helpfully looked at a number of issues we have with our windows. Also, a very pleasant person to deal with and an extra star for covering his shoes when he came into the property!
Dear CB, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotKhadija has been supporting me on a…
Khadija has been supporting me on a variety of matters with regard to the property management. She is very diligent, professional and helpful.
Dear Nick, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotDexters not responding to queries
My experience of renting with Dexters has been very poor. For the second time, I'm having to use the complaints procedure to escalate issues to their management team because my emails do not get responded to. I have been waiting for roughly 5 weeks now for someone to help me allocate the right fuse box for this flat, so that a smart metre can be installed. I have waiting for the same amount of time for the heater manuals to be sent to me, so I can set up the radiators correctly for the winter period. I chase up emails on roughly a weekly basis and occasionally I receive a reply (saying someone will look into it) but never answering my query. The most recent exchange I had was with a person who stopped responding all together. When I contacted somebody else to find out why that was, I was told the person has left the business and they would now be picking up my queries. It's been another two weeks without responses since then. I have voiced to Dexters several times that I am really frustrated about this situation but these emails have also been ignored.When I moved in to the property, I occasionally called the office in the hope to speed things along. I have stopped doing this, too, because my experience has been that the person I needed to speak to was never available, I then needed to explain my issues to several different people and any promise that I would receive a call back was never held. I have informed the landlord of this experience as well because I think it's important they are aware of the service their tenant is receiving from Dexters.
Dear P, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotManagerial solutions
Annie always answer promptly with an excellent rapport.Annie presents solutions and manage the expectations very well.I am happy to recommend Annie as property manager - it is a peace of mind!
Dear Ernani, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAlistair Maclean was an absolute…
Alistair Maclean was an absolute pleasure to deal with and made my job much easier.Wish all companies could have someone like Alistair. Thank you Alistair
Dear Kholelwa, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotI would like to mention Sherina from…
I would like to mention Sherina from property management. She is great and always helped when we needed assistance.
5/5
TrustpilotI spoke to Donna today regarding her…
I spoke to Donna today regarding her email to us, she explained everything and I understood..she is very helpful and talked to me very polite. Thank you so much for Donna..
Dear Rosie, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotIdris has been resourceful and…
Idris has been resourceful and enthusiastic in negotiating the best boiler model and price, then overseeing its installation. Thank you it’s been a pleasure working with you. .
Dear Luke, Thank you for taking the time to leave a lovely review regarding Idris. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotAs a landlord- Avoid
As a landlord, it has been a horrible experience. In return for charging a 13% commission- tenants get to not pay rent, steal white goods from the property, inspection reports are not done and there is a general lack of care or responsiveness. We were told we need to: chase the tenant, lodge a police report, go to small claims…. All on the landlord. Dexters had arranged a floor to be replaced in the previous tenancy, work was dodgy and then we were asked to pay for the cost to replace again… I asked dexters to chase up with their appointed contractor….. nope - it was up to us to go to our insurer? Or pay again. Avoid.
Dear Ajay, Thank you for your review although I am disappointed to hear your experience with Dexters has not been what we would have hoped for. Feedback is really important to us and we are keen to discuss your concerns, however, I am unable to find your details on our database. Please could you kindly email me at customerrelations@dexters.co.uk and we will then look into this for you. Kind regards, Asma Chughtai, Customer Relations
5/5
TrustpilotElizabeth Tavener-Parkhurst has been…
Elizabeth Tavener-Parkhurst has been helpful and kind during my check-out process. She has refunded my overpaid rent and is chasing my deposit. Hopefully everything will go smoothly. 5 stars for her.
We really appreciate you taking the time to leave such lovely comments about Elizabeth. They will be so pleased to read your 5 star review. Please do not hesitate to contact the team in the future. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotHorrible experience
I never put review but I want to put this time of my experience to be a good red light for other people don’t rent their property with this agency At the first they found me a horrible tenant as she was a single mum and in the end destroyed everything which gas cooker washing machine dishwasher beds sofa dining table and chairs and also decorations from kitchen till bedrooms and bathroom Got solicitor to rid of them from my home The agency gave me this solicitor from their company which delayed my court hearing 2 months because of the lack of this agency information they supposed to send them all to solicitor on time but they didn’t Didn’t get any support from them because they supported tenant more than me as I paid them £150 every month for all the things I asked but they’ve never done anything correct as I asked for. In the end I asked about deposit which they should discuss with me about that and I found they give deposit back to tenant which I told them I am not happy to give all the deposit back to tenant because she didn’t pay the last rent also, Please do not trust this agency. They just use landlords for their business without help and support
Dear Bahar, I am sorry to read your 1 star review. I am concerned to read your comments and I understand we are in contact with you currently to resolve the issues. Please do not hesitate to contact us at customerrelations@dexters.co.uk moving forward. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat experience
I have been renting from Dexters for several years, and during that time Natasha Bedenik has been brilliant, always helpful and kind. Natasha is a real pleasure to deal with!
Dear Jeremy, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleOur experience with Dexters has been very positive. In particular, Janine has been invaluable in what has been a stressful experience striking the right balance between approachability and assertiveness.
Dear Kelvin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat Property Management Team
Tallulah from the property management team has offered me first class support. Knowing that someone has my back with the challenges of moving in has been hugely relieving for me. Thank you!
5/5
GoogleSam Forster and Jannine were really helpful and guided us through the process of purchasing our home.
Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotAfter dealing with other letting…
After dealing with other letting agents, it was a breath of fresh air to speak to someone, Myra Mettam, who not only could answer my questions fully, but in doing so, also covered the answers to my next three or four points.It has left me , as a landlord, confident in letting through Dexters, that I will not be falling foul of the seemingly endless new rules and regulations that I could be penalised for breaking
Dear Harry, Thank you for taking the time to leave a wonderful 5* Google review. Myra will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotWould not recommend to non full-time landlords
I paid the highest level of management fees as a landlord at 18%. However, they hardly managed anything, especially refused to fix a leak just because it was coming from upstairs. Can't reconcile the fact that a leak in my flat is outside of their management responsibilities given how much they were charging, and dealing with them ended up wasting a lot of my time on a problem I had to fix myself in the end.After I wrote this view they called to clarify that this was under the responsibility of a block management company since the flat I was renting out was a part of a Victorian conversion. This was not communicated at any point during the process.They also communicated the wrong leaving date, overcharged the tenant, gave keys to my new tenant when the old tenant had NOT moved out, and afterward did not fix the problem until I wrote this review.In terms of general experience throughout the 1+ year, I've had about 5 different contacts. Admittedly some were more competent than others but none had any accountability. I would not recommend Dexters to landlords who do not have property rental as their main job. Overall I felt that I was sold a service that was not satisfactory.
I am sorry to read your 1 star review. I understand Charlie Moorhouse has tried to contact you to discuss this further. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleWe are a family recently relocated to UK and have been dealing with Dexters team. They are all professional, very helpful and friendly. Would like particularly thanks Negin who really understands our needs and guide us through the process. Excellent service!
Dear Teresa, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our St Margarets office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThanks for the professional service…
Thanks for the professional service provided by Rai Gega, Tenanct Manager, for helping me with the tenancy change progress!
5/5
TrustpilotDonalina was friendly and respectful…
Donalina was friendly and respectful during the recent flat inspection. Enquired if there were any issues she could communicate to the management team for fixing. Overall a great customer experience.
Dear Ricky, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotSuzi Littler
Suzi Littler, Tenancy Manager, has been extremely helpful to me when dealing with a difficult tenant. She is approachable, responsive, knowledgeable and supportive. She is also very efficient in organising support services as I require them. Many thanks and keep up the good work.
5/5
TrustpilotKirlon Sanchez @ Dexters
We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
5/5
TrustpilotWe felt extremely well looked after…
We felt extremely well looked after throughout the process. Sonia was very knowledgeable and professional throughout as were all the staff we dealt with. Very happy we chose them. Found the right tenant within a few days.
Dear Angela, Thank you for your kind comments regarding Sonia and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
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