Dexters Kew reviews in Richmond upon Thames

★★★★★ 5/5

Trustpilot

Dexter - St. John's Wood - Jack Zadmehr

Jack at the St. John's wood office is great to work with! He is professional but also personable, always responsive and helped me secure a flat in a day. Thanks Jack!

Zoey · 1 October 2021

★★★★★ 1/5

Trustpilot

Still ongoing

Hi,further more to my experience with the management company and I am still waiting for my refund of 15 pounds for purchasing the shower hose on 26/04/2021. For me Luci Mendonca who is supposed to look after the refund is still not doing anything. And I am still waiting for the radiators which were supposed to be purchased and delivered to the flat. I've received respond from Sarah from Dexters on truspilot that the head of management had been in contact with me. Yes, and I am still waiting for my refund. Is this makes difference? No. I don't understand the whole concept here. And please stop apologizing on behalf of someone else mistakes. I don't need apology. I want things that have been promised to be executed and delivered. Keep your word. Simple.

Rosi · 16 July 2021

★★★★★ 1/5

Trustpilot

Worst real estate agent in the world : CONTAGION Part 2

REAL LIFE HORROR MOVIE, the most similar is CONTAGION!Not only the most SHAMBOLIC real estate agent in the world! Furthermore THESE beasts are completely useless in every respect AND one "agent/ dope" managed to give me COVID-19 last year. Coughing and spluttering all over me. I continue to be seriously unwell. This is all recorded.I immensely look forwards to having a tea & cake with this individual and their legal teams who will be as effecient as the UK government.Also most of these reviews are fake and breach GDPR.

CONTAGION · 15 July 2021

★★★★★ 5/5

Google

Great experience with the Kew Management Team. We have been looked after by Lindsey Burton for many years now. Couldn't find a more efficient, reliable and positive agent. Always answering her emails or calls promptly and with a smile. There hasn't been a problem that she hasn't taken seriously and helped to find solutions. Could not recommend Dexters more.

Aurora · 25 October 2023

★★★★★ 5/5

Trustpilot

Great service

Mia from Richmond has been very helpful in looking for places that suit our preferences. She has been keeping us informed and continuing to find solutions for us!

Elly · 9 March 2022

★★★★★ 5/5

Trustpilot

We recommend Dexters!

Cass and his team did a great job getting our flat rented out. Easy to deal with and got good tenants in quickly, all I can ask for as a landlord!

Mandy · 16 September 2021

★★★★★ 5/5

Trustpilot

Donalina was great

Donalina was great. Always friendly and efficient. 5 stars!

Rob · 11 December 2023

★★★★★ 5/5

Trustpilot

I would like to register my gratitude…

I would like to register my gratitude for Ana Ferreira at North property Management office, for all the help, efficiency and care she has towards our family and any issue related to the property. She is always available and we love to have her as our Brazilian property manager making things easier to sort out in our native language.

Gabriela · 24 October 2023

★★★★★ 1/5

Trustpilot

Don't trust them

I’ve been trying to rent one property they kept posting on their website and on right move since March 2021, first time in March I’ve been ignored like I was a ghost so I just gave up, I saw the same property online few days ago and I want to highlight that it was just few days ago the release on the website and I applied straight away for a viewing with no response, so I proceeded to call the branch asking to apply for the property even without viewing it , as I know was what I was looking for, they punctually repeated me for at least 3 calls that the department of letting a weren’t on office and they couldn’t accept any offer because they were sales, the last time was on Saturday evening and I asked the agent to specifically check if the property was available and he said yes and to call on Monday to put down the offer. Which I did after also send an email with the offer, but the property obviously was already rented.Do you even look at your emails or at your website enquires before accepting any offer? I specifically said I would have paid 3 months in advance and move in about 7 days and being ignored over an offer like this when the agent already knows I can provide any documents they needs is just frustrating.If you can’t do your work properly don’t.By the way, the property is still on on the website, I’m even wondering if is a ghost property they use just to attract people

Naike · 7 July 2021

★★★★★ 5/5

Trustpilot

Jadasa Andjadiumi

Jadasa Andjadiumi I met Jadasa Andjadiumi very recently. She took over my apartment and she has a very friendly and helpful approach. I have had big problems and disagreements with the property manager before, but I believe that I can get along very well with Jadasa. I hope she will solve my carpet problem in the house soon!

Irem · 16 November 2023

★★★★★ 5/5

Trustpilot

Bailey Strutton goes beyond the call of…

Bailey Strutton goes beyond the call of duty, nothing is too much trouble for her. She is a great Ambassador for the company and her Customer Service is excellent. When I have a query, issue or request I am confident that she will resolve without fuss and keep me updated at all times.

Judith · 5 March 2024

★★★★★ 5/5

Trustpilot

Rasel was prompt and helpful with…

Rasel was prompt and helpful with getting our rental agreement renewed. Great to work with!

Zofia · 5 July 2023

★★★★★ 5/5

Trustpilot

I was really satisfied and pleased with…

I was really satisfied and pleased with the service which I received on April.the staff was very helpful. He tried to sorted out my issues as much as he could, he was very polite and responsible and expert. I would like to leave his name Mr Neil Plit .

Nina · 20 May 2024

★★★★★ 1/5

Trustpilot

The worst real estate agency ever seen

The worst real estate agency ever seen, not very serious in the negotiations, after accepting my offer they continued to keep the house on the market, after 2/3 months they call me back saying that they had someone who had offered more to make me raise the price (loss of money and time). About 1 month after I refused to raise the price, they called me back asking if we were still interested in the house. (This is just one of the situations I had to go through with them)

Salvo · 15 June 2021

★★★★★ 5/5

Trustpilot

Great service, great experience

I had the pleasure of experiencing the exceptional services offered by Dexters. Their level of professionalism and dedication to meeting my needs was evident and greatly appreciated.A special mention must be made of Petros, who was extraordinarily helpful and responsive. He addressed all my queries and requests with urgency and efficiency, ensuring that my experience was seamless and satisfactory.Recommended.

Christos · 16 October 2023

★★★★★ 5/5

Trustpilot

From the beginning

From the beginning, my experience has been great. From the realtor I had and now to my property manager, Kiera. Even if there is any problem with the proper the communication is quick, transparent, insightful, very professional yet so friendly. They help you with absolutely everything you may need, to the best of their abilities. I highly recommend!

Tasia · 8 November 2023

★★★★★ 5/5

Trustpilot

Really happy with the service received

Really happy with the service received. Kelly is lovely

Stephanie · 29 November 2023

★★★★★ 5/5

Trustpilot

My experience with Dexters has been…

My experience with Dexters has been excellent. Bow went above and beyond and updated me throughout the process. I would definitely recommend, 5 star service :)

China · 18 May 2022

★★★★★ 1/5

Trustpilot

AVOID THIS AGENCY LIKE THE WORST PLAGUE…

AVOID THIS AGENCY LIKE THE WORST PLAGUE EVER! (Branch: Notting Hill)Would highly suggest to avoid this agency ESPECIALLY if you are planning to rent through them. Had the worst possible experience through this agency, leaving both my wife and I stressed out for months on end.First off, the agency pushed really hard to get us to sign a 3 year contract instead of the standard 1 year contract (this is pre-pandemic, so we signed). Breakout clause could only be triggered after 18months and anything prior to that would cost us close to £11,000!In the end, we had to trigger an early termination clause and had to pay £6000+ in rent arrears and other charges. In the end they sent £1000 worth of bogus charges in an attempt to get more out of us. Thankfully, we had taken pictures / documentation of everything in the apartment which saved us that amount.Throughout the tenure, had the worst experience with the entire agency. Property management team would change every few days, so if you send an email to someone by the team you get a response and you reach back to them they'd change and you start the process again.I've vacated the property 4 months ago and paid the full amount, but still receive calls from the agency for random stuff or vendors trying to get access to the property.We had to trigger an early termination, because of the pandemic + our family growing which meant we had a change in our financial situation. However, the landlord and the agency could not have been any more inhumane. After almost 6+ months of negotiation we were able to 'CONVINCE' that we needed to trigger the early termination clause.Probably the only decent person was Shayan Waziri. But the rest of staff is as useless as a glass hammer.In summary, you'll be better off by going with another agency! Or at least don't sign a long contract through them.

Saad · 20 May 2021

★★★★★ 5/5

Trustpilot

I have been with Dexters for more than…

I have been with Dexters for more than 20 years and was always happy overall. Since Lily Dimitrova and Nasra Said have taken charge of my two flats, I found friends there and people I can always rely on. The two ladies have been wonderful in their job assisting me and taking care of problems in good time.

Frosso · 1 November 2023

★★★★★ 5/5

Trustpilot

Quality service

Having a property to let at the moment is not as easy as it was a couple of years ago. Moritz Fisch and Mawuena Amedewonu of Dexters have been very proactive in their attempt to let it for me, showing people round, keeping me posted every time they were showing it to prospective clients, returning my calls or letting me know how it was going on. Always polite, friendly and helpful. I would not hesitate to use them again. Thank you.

Marie-Christine · 9 May 2021

★★★★★ 5/5

Trustpilot

Nice business to work with

Nice business to work with. Natasha has been very helpful.

Paul · 25 October 2023

★★★★★ 2/5

Trustpilot

The worst agency ever

By far the worst experience I have with a lettings agency. I recommend anyone to avoid working with them if they are a self-employed person trying to rent. I tried renting a property they manage on behalf of the landlord. First they requested my credit card details to consider my offer as serious. This is just to consider my offer, not to accept or refuse it. I tried explaining to them how unreasonable how an unsafe situation it puts me into. The only thing they would lose if I am not serious with my offer, would be time which we already lost due to discussing this for a while. Then we somehow agreed on the offer. They told me they need x30 times of rent of income. I especially told them at the beginning that I a self-employed person, I did not have the income as an individual but the company I own has this income and I am keeping the money in there. They agreed to it, then we started the referencing process but when it comes to financial checks they rejected the income of the company to accept as a financial proof due to the assesment from the referencing company. I even had my accountant confirming the amount requested but they still rejected it, asking for full 12 months of rent in advance. I tried explaining to them how unjustified and unreasonable this is, that I provided financial proof through my accountant, my current landlord gave a great feedback that I pay my rents and my credit score check came positive. They still rejected to accept despite everything.An update on above: I said to the agency that there isn't anything else I can do and I believe that I have provided every proof of financial affordability. They then arranged a call with the landlord. The call I had with the landlord made him feel more comfortable and we agreed on the deal. I would like to point out that people I dealt with in Dexters, tried their best way to flex the rules within their power and company procedures to help me. So I do not have anything against them but the company procedures are heavily landlord-favoured and makes it very difficult for a self-employed person to rent.

Kerem · 8 April 2021

★★★★★ 1/5

Trustpilot

Avoid

We all know that Estate Agents are run by greed and web of misleading information. However Dexters have topped the board for being one of the most unprofessional agents out there.Dexters doesn't care about it's clients whether them being tenants,landlords,sellers or buyers...Dexters cares about Dexters and it's monetary rewards...they play all parties involved against one another in the most beneficial for Dexters way.Only use their services as last resort.

Betty · 17 November 2022