Dexters Kew reviews in Richmond upon Thames

★★★★★ 5/5

Google

I highly recommend the team at Dexters Kew. Beth has been extremely helpful and friendly and successfully found us a beautiful flat to rent within one week of starting our search. The entire process has run smoothly. Thank you so much.

Jordana · 25 October 2021

★★★★★ 5/5

Google

Alexandra and the whole were just fantastic when we had to get a new home! Super professional team Alexandra has been just great looking after us and making sure everything is going great for us! Definitely reliable 100% recommendedPositiveResponsiveness, Quality, Professionalism

Roberto · 25 October 2021

★★★★★ 5/5

Trustpilot

Dexters Property Management

Dexters Property Management.After starting a new tenancy, from day one, Vanessa (Property Manager) provided outstanding service and took prompt actions, by liaising with the landlord, booking repairs, checking regularly and making other arrangement, helping us to settled well in our new home.Vanessa delivered ongoing excellent support and established a great communication between the tenant and the Property management team. Thank you for all your advise and support! Alex and Florentina

Alex · 13 October 2023

★★★★★ 5/5

Trustpilot

Alistair was great

Alistair was very helpful in assisting the sale to proceed to exchange and completion quickly despite there being various issues involved in the sale.

Jo · 18 August 2023

★★★★★ 5/5

Trustpilot

Poppy was great!

Poppy was amazing whenever we contacted her.She always kept us up to date and took onboard our requests. Wish more estate agents had the work ethic Poppy does!

Laura · 25 April 2023

★★★★★ 5/5

Trustpilot

Great experience with Dexters and Konrad

Great experience with Dexters. Had a great first impression with the listings they had on the website. Got the flat sorted in just 4 days from the viewing date. Konrad has especially been helpful to me and my partner. Met him at the viewing. Easy to talk to and incredibly efficient. He was always available for any questions we had and kept us updated throughout the process. Amazing experience altogether. Highly recommend the service.

Priyanka · 22 June 2023

★★★★★ 5/5

Google

Very helpful and polite !

Mercy · 11 March 2026

★★★★★ 5/5

Trustpilot

Staff are very helpful and…

Staff are very helpful and knowledgeable. My query was answered quickly.

Michael · 16 September 2026

★★★★★ 5/5

Google

Paris was absolutely excellent - great and timely communication and kept us updated all the way through. In this tough market, Paris was very supportive. Will 100% work with her again.

Maureen · 10 January 2023

★★★★★ 4/5

Trustpilot

Pockets of excellence

Like in most large companies, there are pockets of excellence and areas where improvements can be made. Overall, I enjoyed good service but I expected a bit more for the money I was paying, particularly in the communication aspects regarding completion of maintenance jobs. The highlights over the 15 years have been the check-in and check-out reports and the responsiveness of rentals director Sonia De Abreu. The main area for improvement? The three failed attempts to sell the property.

Costas · 9 January 2023

★★★★★ 5/5

Trustpilot

Excellent Service

We would highly recommend Alistair's services as he was very efficient, always responsive to emails and calls, and was always willing to lend a helping hand whenever needed. Definitely enjoyed working with him.

Stephan · 25 October 2022

★★★★★ 5/5

Trustpilot

Graziana has been very helpful and…

Graziana has been very helpful and quick to solve maintenance issues. She is very friendly and has been very attentive.

Davide · 20 November 2023

★★★★★ 5/5

Trustpilot

Helpful management

Donalina is so helpful - even over the most minor of problems, and gets back to me really quickly.Mary Vaughan

Mary · 20 November 2023

★★★★★ 5/5

Trustpilot

Jessica Carson was extremely helpful…

Jessica Carson was extremely helpful throughout the renewal process, always polite, professional and clear in her communications. Made the process as smooth as can be.

Dimitri · 14 July 2023

★★★★★ 3/5

Trustpilot

Disorganise

Have had an absolutely horrible experience with Nicole! I booked a viewing for a house in Mornington Crescent, for 1pm on Wednesday the 25th of November which she didn’t arrive to. When I called to ask where she was, she took 15 minutes to tell me she won’t be coming while I waited outside the property. I expressed my disappointment as my friend and I were really keen on the house and we don’t want to lose it and we e rescheduled the viewing for 1pm on Friday the 27th of November. When she was 5 minutes late for this viewing, I called and was told she’d be on her way and will call me back to tell me how long while I waited outside the property again. She called back to say an offer had been accepted the day before and then told me she had called my friend to cancel, which is a lie. She told me this three times even when I told her she definitely didn’t, and there is no proof of the call. Will avoid Dexters in the area after waiting outside a viewing twice for an estate agent who doesn’t show up, doesn’t know what’s happening, and liesUPDATE: Nicole’s manager reached out to get more understanding of what happened. He sent me brochures for properties that are not what I’m looking for and asked me to remove the review, but at least they’re taking on feedback.

Sophy · 30 November 2022

★★★★★ 5/5

Trustpilot

Idris was very helpful and sorted out a…

Idris was very helpful and sorted out a problem I had promptly and with continuous communication

PP · 17 February 2024

★★★★★ 5/5

Trustpilot

A BIG thank you to Jessica Carson for…

A BIG thank you to Jessica Carson for being proactive & extremely efficient in coordinating the next steps with myself & my tenants. Most helpful!

Jacqueline · 13 July 2023

★★★★★ 5/5

Trustpilot

Donalina

Donalina was very understanding and helpful recently. I really appreciate her assistance, dealt with an issue efficiently. Thank you

Karolina · 12 December 2023

★★★★★ 5/5

Trustpilot

Amazing service from Jessica!

Jessica from the Richmond branch was so helpful during my property search, she was very professional and kept me informed throughout the whole process and made it all very easy! Thank you so much Jessica, you’re a star.

Lexy · 9 March 2022

★★★★★ 5/5

Google

Luke has been responsive and flexible. Was a pleasure interacting with him

Vikas · 5 August 2025

★★★★★ 5/5

Trustpilot

Always excellent service from Ann…

Always excellent service from Ann Sinclair and the team at Dexters. A special mention also to Sara Katie and Donalina.

Linda · 17 November 2023

★★★★★ 5/5

Trustpilot

Fantastic Property Management Service

We are always happy with the property management service provided by Dexters as they are a professional and efficient team. And today we are extremely grateful to Donalina Gargrupe, their Property Manager. Our tenant has reported to them a boiler breakdown and a leak and Donalina has promptly responded to the complaint. She took the initiatives to contact different parties with a view to fixing the problem at the earliest, before reporting the case to us. And she is still following up the progress for us. She really gives us, and the tenant, a helping hand, especially in this cold weather. As the landord, we want to say: Donalina, your professionalism has given us a full peace of mind! Very much appreciated!Connie Tam

Connie · 25 November 2022

★★★★★ 5/5

Google

I engaged with Dexters Kew to purchase a property. I was super impressed with the way they handled everything. A special mention to Luke Boyd who was extremely helpful and cooperative during the entire process. Luke understood my requirements well, assisted me during the negotiation process and was always ready to help whenever I asked for any kind of support. A huuuugge thank you to Luke, Gary and the entire team at Dexters Kew. I had a wonderful experience with Dexters Kew and would happily recommend them.

Pratyush · 26 October 2019

★★★★★ 5/5

Trustpilot

I have had a Full Service Agreement for 3 years

I have had a Full Service Agreement with Dexters for 3 years. Have always found that the team led by Natasha have been timely and informative in their responses, issued statements on time, have handled any issues arising with the Tenants smoothly, have communicated any necessary maintenance issues clearly and then arranged for their action quickly and at a fair cost. No problem in recommending them to prospective Landlords.

Ian · 21 October 2023