Dexters Hampton reviews in Richmond upon Thames

★★★★★ 5/5

Google

Their exceptional record and positive reviews are absolutely justified. It was a no brainer for me to consider Dexters at Hampton given their reputation. Most of my communications have been with Aaron who has been super. I’ve had a few issues and difficulties to overcome during the sale of my property and I’ve felt like Aaron has been very sympathetic, he listened to my concerns and acted upon them. Also, the weekly updates are a small but really welcomed effort on his part. Frankly, I’ve not always had the best relationships with agents but Dexters/Aaron have really changed my view. I appreciate all your support in the sale.

Astan · 27 January 2024

★★★★★ 5/5

Google

We are so grateful to have found such a wonderful estate agents. You were amazing from start to finish. You helped us to buy our dream home, and you also helped to sell our old property, quickly and efficiently. You were always available to answer my questions and offer advice, and you made sure everything went smoothly and on time. You were not only estate agents, but also friends and a guide. You exceeded all my expectations and delivered outstanding results. I can't thank you enough for your hard work and dedication. You are truly the best in the business. I highly recommend both Alistair and Katie as estate agents. They were very professional, attentive, and responsive throughout the whole process of selling and buying. They gave us honest and realistic advice on how to prepare with the full process. They also handled all the negotiations and paperwork with skill and efficiency. I was extremely satisfied with the outcome. They are the best estate agents I have ever worked with, and I would definitely use them again in the future. I highly recommend to use Dexters for both buying and selling. They can easily handle not only first time buyers, but people in chain, too. Thank you again Alistair and Katie! If we ever happen to sell our property, We will not hesitate to look for you at Hampton Office!

Peter · 27 January 2024

★★★★★ 5/5

Trustpilot

We are so grateful to have found such a…

We are so grateful to have found such a wonderful estate agents. You were amazing from start to finish. You helped us to buy our dream home, and you also helped to sell our old property, quickly and efficiently. You were always available to answer my questions and offer advice, and you made sure everything went smoothly and on time. You were not only estate agents, but also friends and a guide. You exceeded all my expectations and delivered outstanding results. I can't thank you enough for your hard work and dedication. You are truly the best in the business. I highly recommend both Alistair and Katie as estate agents. They were very professional, attentive, and responsive throughout the whole process of selling and buying. They gave us honest and realistic advice on how to prepare with the full process. They also handled all the negotiations and paperwork with skill and efficiency. I was extremely satisfied with the outcome. They are the best estate agents I have ever worked with, and I would definitely use them again in the future. I highly recommend to use Dexters for both buying and selling. They can easily handle not only first time buyers, but people in chain, too. Thank you again Alistair and Katie! If we ever happen to sell our property, We will not hesitate to look for you at Hampton Office!

Peter · 19 January 2024

★★★★★ 5/5

Trustpilot

It all comes down to the individual…

It all comes down to the individual agent you have as your contact, and I count myself very lucky to have Fahima as my contact. I have been with Dexters for many years and have had good experience over the years, but I find that Fahima is outstanding. My wife and I met her at the apartment and found her charming. She has also dealt very proficiently with a contractor who did a very poor job and who were uncooperative in returning to remedy the problem (and who in my opinion Dexters should never use). Eventually I gave up with them, and Fahima found a very satisfactory alternative who was new to Dexters. In my opinion she is a great advertisement for Dexters.

David · 17 January 2024

★★★★★ 5/5

Google

I’d just like to leave a review to say how great Ela has been with us all throughout the process. She has been very accommodating, gave a lot of advice, responds quick and thought what was best for her clients. We’re moving to our new place this week and this wouldn’t be possible if not for her. Kudos, Ela! 😊 …

Bernadette · 11 December 2024

★★★★★ 5/5

Google

Whilst looking for places on the renting market I came across some properties managed by Dexter's and James was the agent dealing with several of my queries. Unlike everyone else from other known estate agencies Jack Morgan was professional and polite. Called when he said he was going to and listened to what my family requirements were rather than just trying to make me go over budget. Best of luck to him and Dexter's just a shame that there is no Dexters properties around the area we are looking to move into. Great customer service keep it up

Timoteo · 12 January 2024

★★★★★ 4/5

Google

I dealt with Ashleigh when looking for a property to rent. She was very courteous and kept in touch with me which was great. Unfortunately I didn’t end up renting through Dexters which was a pity as she did put lots of effort in. Only thing I would say is make a note of properties we have talked about so you don’t talk about them again.

S · 23 September 2024

★★★★★ 5/5

Google

Rob was brilliant at showing us around! On time, prompt and answered all our questions.

Carmela · 2 April 2026

★★★★★ 4/5

Trustpilot

Been in the apartment since Sept last…

Been in the apartment since Sept last year I won’t lie there where some issues that got me angry I.e Mould, the house heaters , where to mount my bike to name but a few but am happy to say that from the moment I got in touch with Poppy he really made sure that all the issues are sorted out, he is prompt in answering emails and following up. Latest was the fridge issue I had to send him mail to thank him for the effort. I thought I should put my appreciation here.

Collin · 22 May 2025

★★★★★ 5/5

Google

We recently concluded a chain purchase with Dexters Hampton successfully. Dexters were very helpful and supported us throughout the process and chain which had a it's fair share of complications. Toby Ryan, Dominic Murray and Alistair Maclean and rest of the staff provided us with great customer service for their respective part of the processes. Highly recommend Dexter Hampton office. Thanks for the support.

Jay · 16 October 2024

★★★★★ 5/5

Google

Dexters have been absolutely incredible in helping me and my wife find a new rental property. It didn’t feel like a process, but more like friends helping each other out. They have walked us through every step, been in constant contact when we’ve needed them and nothing was too much to ask. A huge shoutout to Ben who is professional, friendly, charming, and knowledgeable. Thank you so much to the entire team, and Ben!

Joshua · 26 April 2024

★★★★★ 5/5

Google

Amazing staff and especially Ben is such a professional,the way he dealt with every query we had,upon viewing there was a confusion from our side but Ben still was so patient in making sure viewing goes as planned and it did,unfortunately we didn’t like the property we were viewing,but can’t fault dexters services one bit,will recommend to anyone looking to work with professional such considerate agents. All the best

Mahin · 25 July 2024

★★★★★ 4/5

Trustpilot

Renting and support after moving in

We have rented from Dexters. Our property viewing experience was good as Jack Beacom arranged for us to view the property twice before deciding. However, we felt a bit pressured when we learned many others were bidding for the rental and it felt like a now or never decision. After moving in we raised multiple repair issues which Talia White promptly dealt with. Talia is responsive and considerate as a property manager. Overall, we are happy with the support after moving in.

KA · 20 December 2023

★★★★★ 5/5

Trustpilot

Helpful, diligent and polite

I am a landlord and recently asked Dexters, specifically Neil Plit, if they could or orchestrate activity to meet the new fire door regulations. Neil has been exceptionally accommodating and kept me updated every step of the way. Neil was also very helpful, efficient and empathetic when there was a pipe leak in the last year. Their contractors are always first rate and diligent in their work.

Eldritch · 24 August 2024

★★★★★ 1/5

Trustpilot

Dear Dexters (Asma Chughtai

Dear Dexters (Asma Chughtai, Customer Relations Team ), I can confidently say I’ve been a good tenant. We’ve consistently paid rent, and there have been no issues during our one-and-a-half-year stay. Although there was a three-month renovation for one of the bathrooms (located in our bedroom), which I can’t currently use, nothing else has been broken. I am writing to express my concern about the experiences I have endured over the past year and a half as a tenant at 55 Queens Gardens. The consistent stress arising from unilateral practices during our tenure has been evident in numerous email exchanges, covering everything from trivial matters to emergency situations. Throughout, we have consistently adhered to your preferred methods of resolution.The issue lies in the inconsistent workflow and frequent turnover of personnel, coupled with the frustration of not receiving responses for at least a week. It’s noteworthy that notifications from Dexters about various situations are often last-minute, creating an unfair and stressful environment.Despite having a 2-year lease agreement, we terminated our contract with Dexter’s on November 8th due to the conclusion of the contracts between Dexter’s and the landlord. We meticulously followed the outlined rules in the contract for handover. However, we are perplexed by the continuous delays in receiving responses.We have heard that the landlord raised concerns about wall paint (for which we had a permit and left in good condition) and water marks related to the laundry and dishwasher machine (in the same condition as when we moved in). We submitted references by comparing the check-in and check-out lists, and our position, asserting that there are no discrepancies, has not been addressed in any of the numerous emails. The latest email received last Friday stated that we would receive results this Monday. However, we sent another email yesterday and have yet to receive a response from Paul, the senior representative, causing additional concern.The points I wish to convey are: 1. Why haven’t we received a response regarding the evidence we submitted, questioning why we should pay for costs not in line with the contract rules? 2. Why is there a consistent delay, and why do we have to continually send emails, pleading for a response? 3. I am appealing to the stress and unfairness I am currently experiencing in this situation as a tenant with Dexters.Could you please provide assistance in resolving this matter promptly?Sincerely,Hyo Joo Lee

Hyo · 15 December 2023

★★★★★ 5/5

Trustpilot

Nice service - Petros - Dexters North Property Management Team

Good service, always clear communication. I have been renting from Dexters for more than a year. My house is under Dexters North Property Management Team, my personal property assistant is Petros. He always helps me with all my queries pretty fast and condition of property is always brilliant - regular checks of carpets, filters for AC system, maintenance etc. Actually Petros is one of those people who really want to help you if you face any issues with your flat.I am going to prolong my contract with them in a year

Vsevolod · 8 December 2023

★★★★★ 4/5

Trustpilot

I lived in a Dexters new build (Ambrose…

I lived in a Dexters new build (Ambrose House) for about 18 months from 2022-2023. Although there were some promised amenities that weren't delivered (gym, Tesco express, etc), a lower score wouldn't reflect the service we received from two attentive members of the team who went above and beyond.I was particularly impressed by Petros when he came on board. I found him personable, responsive and helpful. He and Suzy, another fabulous associate, are great members of the Dexters team and every interaction with them was pleasant. Suzy provided clear and consistent phone and email support and advice during our moving out period and Petros was proactive in ensuring we received our deposit once the necessary checks were done on our apartment.

Oreoluwa · 7 December 2023

★★★★★ 5/5

Trustpilot

Peckham office

Beyonce at the Peckham office was great! Beyonce was patient, honest and helpful throughout our search. We'd go back to her again!

Rhys · 17 September 2026

★★★★★ 5/5

Trustpilot

Where do I start?

Working with Kiera and the team at the Property Management department has been extremely smooth, The fast response and accurate measures taken by Kiera has helped us swiftly run alongside both Kiera and the team, The professionalism provided by Kiera is outstanding; as they say experience is key and thats what Kiera provides on every contact ! We have been working with Kiera just under a year and it is a pleasure working with Kiera and the team ! The property management team are very proactive with little, to no mistakes. Why choose another agency after reading this review? Stick to dexters thats all I can say.

Saem · 4 December 2023

★★★★★ 5/5

Trustpilot

Best in Class Property Management Services

I have been with Dexters for several years and what i really appreciate is that they go above and beyond. They really partner with customers to ensure the best outcome. Their entre team are amazing and take customer service to a whole new level. I would always recommend Dexters to any Landlord or tenant for efficient and best-in-class services. A personal thank you to Property Manager Marco Correia, for being an excellent solution oriented and very prompt manager.

Janet · 16 January 2024

★★★★★ 4/5

Trustpilot

Thank god for Natasha - can get stuff sorted

Despite many challenging situations with Dexters staff (including the out of hours helpline who were not helpful when my boiler broke during winter) and other such instances - Natasha and Saad in the Great Eastern Street branch have been the saving grace for Dexters. Since taking over, Natasha has been extremely professional, mediated resolutions that are fair between tenant and landlord and been responsive to significant issues in the flat (through no fault of anyone’s). If only Dexters had more people like Natasha.. I think tenants would enjoy their experience! Suggestion - get Natasha to lead and train all property management staff to represent tenants and landlord like she has with my situation! very impressed with Saad - he has a very good manner and etiquette in speaking to people and good customer service and strong understanding of managing issues, timelines and remediation. Again, Saad should continue to be front facing and train other colleagues.

Consumer · 30 November 2023

★★★★★ 5/5

Google

From personal experience the team at Dexters Hampton were expertly professional and invaluably helpful. Always available both by email and phone, they consistently went above and beyond, doing everything possible to help make the process as smooth as could be. Proactive, on point, I can’t recommend this team highly enough, with particular thanks to Conor and to Alistair, who were brilliantly efficient and supportive throughout. This sale/purchase would not have happened without Dexters so I would personally like to thank Abigail and the team for delivering such an outstanding service. Thank you!

Tara · 24 November 2023

★★★★★ 5/5

Trustpilot

Team Dexter's kudos!!

My experience with Dexters has been pleasant. Ever S nice Jada had taken over the management responsibilities of my property, all issues were being addressed with utmost care and promptly. She is on the ground the moment we raise an issue or concern in relation to property. She has taken the effort to personally visit and inspect the issue and bring it to a resolution in no matter of time. Thank you Jada for addressing our issues, especially making the effort to understand and sort the whole flooring repair in a matter of 5 days. You rock!!Cheers! - happy tenant

Chaitanya · 23 November 2023

★★★★★ 5/5

Trustpilot

Petros Giorganios

Inspection with Petros went very smoothly. Much appreciated!!!

Areena · 12 May 2026