5/5
TrustpilotThankyou Tamara
Tamara was amazing at helping us find a flat when the market is so difficult, amazing communication through the whole process and so reliable
Agent replied · 23 October 2024
Thank you for sharing Megan!
Trusted Agent profile · Richmond upon Thames
Chestertons Richmond reviews in Richmond upon Thames
★★★★★
2,363 reviews across 2 platforms
23a Friars Stile Rd, Richmond, London, TW10 6NH, Richmond upon Thames, TW10 6NH
Part of Chestertons, see every office.
Chestertons's office in Richmond upon Thames, at 23a Friars Stile Rd, is rated 4.6 out of 5 across 2,363 reviews on two platforms, including 231 Google reviews rated 4.9.
Reviews
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotTamara is great!
Tamara was extremely personable and lovely when helping us find our flat. She helped us put the best offer we could, and I highly recommend!
Agent replied · 23 October 2024
Thank you for your review!
4/5
TrustpilotAsha co-ordinated effective solution to hot water issue
Asha provided assistance with resolving hot water issue in my property which was a similar issue incurred less than a year previously. After an initial quote, she followed up with the original contractor and co-ordinated an efficient and effective solution at a realistic cost.
Agent replied · 23 October 2024
Hi Adam, thank you for sharing your feedback with us. We're happy that the hot water issue is now resolved and Asha made the process easier. Should you need anything else, please do not hesitate to reach out again.
5/5
TrustpilotWell Done
Lauren is very professional. She is very helpful and friendly. A great experience with Chesterton. Thanks Lauren for finding me this lovely place.
Agent replied · 23 October 2024
Thank you for sharing Clara!
5/5
TrustpilotStephanie Russo at the Hornton St…
Stephanie Russo at the Hornton St office handled a number of my properties over the past few years. I have given her a 5* review as she was always very responsive and prompt, gave good advice, and most importantly, delivered on the advice given.
Agent replied · 23 October 2024
Hi Gerry, thank you for sharing your experience with Stephanie. It's lovely to hear that you've worked with her over the past few years to manage your properties. Please do let us know if you need anything else. Best wishes!
5/5
TrustpilotGreat service!
We are very please with the service Conor has provided us with. Keeping us informed of new properties coming out and always being very gracious and patient in regard with our needs. We cannot wait to finally find the right property with him.
Agent replied · 23 October 2024
Hi Mrs Bursby, thank you for the great review. We are so glad Conor kept you informed of new properties and was patient with your needs. We appreciate the support and should you require any further assistance, we will be happy to help.
5/5
TrustpilotVery supportive to both tenants and landlords
I’d like to share my high feedback about Pa-Reis McAllister MARLA, Tenancy Consultant, Renewals at Chestertones. I’ve been a tenant for 2.5 years. Pa-Reis has always been fast at responding and great at communication. My requests have been taken to action promptly. Probably, the best service I ever received as a tenant.
Agent replied · 23 October 2024
Hi Yulia, thank you so much for leaving this review for Pa-Reis. We always strive for excellent service, so it's lovely to hear that you've experienced this as one of our tenants. Please do reach out if you need anything else. Best wishes!
5/5
TrustpilotBig thanks to Sharon C for making our…
Big thanks to Sharon C for making our move-in seamless, great service and comms! Thanks Sharon
Agent replied · 6 February 2025
Dear Nyall,Thank you for your 5* review of the recent service you received from our team at James Pendleton. Sharon will be delighted to hear of your positive feedback and we cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
5/5
TrustpilotGreat service from Ally
Ally has been a pleasure to deal with. Always available to answer any questions and willing to offer alternatives to make things easier. I highly recommend her.
Agent replied · 23 October 2024
Thank you for sharing!
5/5
TrustpilotChestertons South West Lettings - Liam
Chestertons and Liam were brilliant in letting out my property and I was very happy with how it was handled and also the final result in getting great new tenants.
Agent replied · 23 October 2024
Thank you for sharing!
4/5
TrustpilotChestertons South West Lettings - Sebastian
We dealt with Sebastian when renting our current property. He was very friendly, courteous and conscientious and we would be happy to recommend him as a letting agent to others.
Agent replied · 23 October 2024
Thank you for taking the time to post a review.If there is anything we can do to improve our service, please do get in touch with your local agent to let us know!
4/5
TrustpilotMatthew from SW Lettings was very…
Matthew from SW Lettings was very helpful throughout the process, advising us on what we needed to do to be the preferred tenant, ultimately resulting in our offer being accepted.
Agent replied · 23 October 2024
Thank you for taking the time to post a review.If there is anything we can do to improve our service, please do let us know.Your local agent would be happy to discuss this with you.
5/5
TrustpilotDanny Duran provided an outstanding…
Danny Duran provided an outstanding service for a property in vauxhall. I would Highly reccomend him and his team.
1/5
TrustpilotWorst agency
Worst agency - stay away from these criminals. As a former tenant, I would like to share that Chestertons tried to impose a rent increase that was at odds with our tenancy agreement. Not sure where you come from, but in most countries violations of contract law are punished. It’s amazing that this agency still exists given their illegal practices.
5/5
TrustpilotProfessional
Chestertons in Pimlico provide a professional service that fulfilled all the expectations I have for a letting agent. Communication was fast and clear. They were able to find contractors and get a flat ready for rental in a short space of time. I would recommend them to anyone looking to rent out a flat in the Pimlico area.
Agent replied · 23 October 2024
Thank you very much for the review Tristan. Have a great weekend!
5/5
TrustpilotAmasing experience
Amasing experience. Mark was always available to solve any problem.
Agent replied · 23 October 2024
Thank you for your review Vincenzo, wishing you all the best!
5/5
TrustpilotSharon was wonderful in my recent…
Sharon was wonderful in my recent experience renewing my tenancy - thank you!
Agent replied · 23 October 2024
Dear Kate,Thank you for your 5* review of the recent service you received from our James Pendleton renewals team. Sharon will be delighted with your feedback and we cannot thank you enough for taking the time to feed this back to us. We wish you all the best.
5/5
TrustpilotJuliette Dartois
I have been working with Juliette Dartois on finding an apartment and she has been a pleasure to work with. She is extremely, smart, attentive and thoughtful and a great asset to your firm. I will 100pct use Juliette for all searches.
Agent replied · 23 October 2024
Hi Darren, thank you for taking the time to write a great review. Its great to read how Juliette was a pleasure to work with and was attentive, smart and thoughtful. We appreciate the support and should you require any further assistance, we will be happy to help.
5/5
GoogleEmily, from the lettings team in Richmond, has been fantastic, very responsive and easy to deal with.
Agent replied · 22 September 2025
Thank you, Paul! We’re thrilled to hear that Emily provided you with excellent service. Our team always strives to be responsive and helpful. Your feedback is greatly appreciated!
5/5
TrustpilotChesterton was professional and super…
Chesterton was professional and super helpful in helping me get the perfect flat, in particular my agent Martins was amazing!
Agent replied · 23 October 2024
Hi Beatrice,We're so pleased to hear that Martin was able to help find you the perfect flat! We wish you all the best in your new home, and please do get in touch if you need any further assistance.
5/5
TrustpilotStav and Chestertons were a total…
Stav and Chestertons were a total pleasure to work with. They were professional, always available and made our move very smooth. I really recommend Stav and the company!
Agent replied · 23 October 2024
Thank you Lochie! We are happy to hear this.
5/5
TrustpilotWould like to mention exceptional job by Shakil Khan…
Would like to mention exceptional job did by Shakil Khan who has been taking care of my property E6 1AR . With his hard work and persistent he retrieved my 5 month pending rent which my other agents were not able to do. Extremely happy to have him as my agent. Extremely proud of him.
Agent replied · 23 October 2024
This is amazing to hear, thank you for your feedback Neha!
5/5
TrustpilotJuliette Dartois
Juliette DartoisJuliette has been incredible and made a usually stressful move a lot easier! She has helped us with any questions we’ve had, big or small and is very responsive!She gave us some great tips for the area we’re living inFabulous service!!
Agent replied · 23 October 2024
Dear Hannah,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future
5/5
TrustpilotHugo is always attentive
Hugo is always attentive, a friendly and genuine adviser. Someone you can trust. I would highly recommend asking for Hugo if renting out your property.
Agent replied · 23 October 2024
Thank you for your review. We are pleased to hear this!
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