Chestertons Richmond reviews in Richmond upon Thames

★★★★★ 5/5

Trustpilot

Great service from Michell

I've been with Chestertons for 15 years. They manage two properties for me. Overall they've been consistently reliable, professional and supportive. I have had many property managers over the years, but my current one, Michell Vasquez, has been particularly attentive, helpful and always executes actions on time. Good to have someone you can rely upon.

Robert · 14 October 2024

★★★★★ 5/5

Trustpilot

Contract Renewal

Sharntell was being helpful with our contract renewal.

Antoni · 27 September 2024

★★★★★ 5/5

Trustpilot

Great Experience with My First Rental!

Great Experience with My First Rental!My experience has been great from the very beginning, with Mia showing me the house, to the closing process, and continuing with Shakil providing support for repairs and answering my questions after the rental was finalized.I can say that renting the place as a foreigner and having their support was extremely important to me.

Elton · 8 August 2024

★★★★★ 1/5

Trustpilot

Unprofessional and unable to deliver on their service

I appointed Chestertons on a joint agency term for the marketing of my property. Despite all the promises and statements claiming to be the best local agent 'by a country mile', they simply failed to deliver across the board.Compared with the other agent, Chestertons provided poor communication and I had to chase them for any updates. They failed to adhere to proper access procedure when conducting viewings. Upon termination of their contract their sales director acted in an extremely unprofessional manner, leaving yet another sour taste to the whole experience. In contrast, the other agent conducted themselves professionally and produced three offers of which one progressed to conveyancing.So based on my experience dealing with them, I cannot find a single reason why I would recommend them in any way.

Petrolheadtv1 · 14 April 2023

★★★★★ 3/5

Trustpilot

Good experience until contract stage

I've amended my original 5 stars which I left at the stage at which the rental had been verbally agreed. My old review (which I still stand by up to a point) said: "Lily at Chestertons helped us sort out our dream rental. She got all the paperwork sorted in a couple of days and was on hand to answer all our questions."However, as soon as we got to contract stage, customer service took a nosedive. The contract was amended 4 times and each time we had to sign a new version of about 20 pages, but when I asked for a countersigned contract a few days before our move-in date I was told this wasn't standard practice.Then, when I arranged for a friend to collect our keys from the Chestertons office as we were overseas at the time, we were told that no one was sure where the keys were. This was 4 days after our tenancy had officially started. We were told to try the caretaker at a neighbouring apartment but no one was entirely sure. It took my calling the lettings manager of Chestertons to ask him to confirm where the keys were, a fair amount of time spent calling around, and finally requesting that my friend go and collect the keys from the neighbour's caretaker, before we could get hold of the keys to our new rental.So would I still recommend Chestertons? Only up until the point at which the rental is agreed, don't expect much after that.

Steff · 13 April 2023

★★★★★ 5/5

Trustpilot

Just rented out a property recently

Just rented out a property recently, thanks to Carmen vigneron who's been amazing with sorting out everything.

Annabel · 16 April 2024

★★★★★ 4/5

Trustpilot

Our experience

Throughout of time renting a property in Richmond, Amanda Goodman from Chestertons has been extremely helpful and assisted us in navigating some tricky administrative changes to out tenancy. She was always so open to providing us with what we needed with kindness, which makes all the difference.

Jasmeen · 2 February 2025

★★★★★ 5/5

Trustpilot

Super Service

Jack and the team at Chestertons have been superb. Highly recommend!

JF · 3 August 2024

★★★★★ 5/5

Trustpilot

Chesterton agency / Madi Doe

The Chesterton agency and more particularly Madi Doe were very professional. She helped us in the search for the apartment but also gave us a lot of advices and support for the administrative part. She has always ben available and kind.

Clara · 22 April 2022

★★★★★ 5/5

Trustpilot

Agreed tenancy let

Great at renewing my tenancy and asking for what I needed.Niema Latif was my agent so I wanted to say a special Thankyou to her.

Paul · 20 October 2023

★★★★★ 5/5

Google

Lucus at Richmond is great. Very approachable and honest agent. I could not recommend anyone better, more professional or warm hearted. Thank you Lucus!

Ayisha · 12 November 2023

★★★★★ 5/5

Trustpilot

Short Term Rental

Preya has been wonderful to work with for my short term rental. She is responsive and professional, and has made my short term stay turnkey.

Kelly · 17 October 2023

★★★★★ 5/5

Trustpilot

Moving from the USA to the UK

We are moving from the USA to the UK and enlisted Chesterton’s help to find a flat to let. We dealt with several branches & agents, but by far the most helpful was Shannon Kearns. She showed us more properties than all the other agents combined! More importantly, she took the time to educate us about the area throughout the day. We could tell she really has her customers’ best interests at heart and was assertive without ever being pushy. We would work together with her in the future without hesitation.

Scott · 4 April 2023

★★★★★ 5/5

Google

Our experience finding a flat to rent with Chestertons was fantastic! Max Connolley guided us through the process, being very helpful and proactive! We highly recommend!

James · 2 October 2025

★★★★★ 5/5

Trustpilot

Dawn at Chestertons was brilliant

Dawn at Chestertons was brilliant! She made the stressful task of finding a new flat and negotiating conditions stress free. She was super proactive in finding solutions and making my life a lot easier as a new tenant. Thank you Dawn!

Lara · 11 April 2022

★★★★★ 5/5

Trustpilot

Highly Professional & Efficient

Aiste provided a highly professional and efficient service throughout the process of securing a tenant for my property. I would highly recommend Aiste and Chestertons.

Craig · 14 October 2023

★★★★★ 1/5

Trustpilot

I have been consistently misled by the…

I have been consistently misled by the local office that looks after Barnes and Mortlake over several years. Originally it was attributed to a turnover in staff and the problem was so big we naturally gave the time to resolve. However, our patience was misplaced. 10s of visits, emails, and meetings, and two years later, still nothing has been done. They have done a professional job of obfuscation and created the illusion of service. However, quotes have been lost, very few follow-up calls, and communication by omission and many, many quotes have been arranged, keeping us busy and under the impression, something was happening, but nothing.

David · 31 March 2023

★★★★★ 5/5

Trustpilot

Fiona Davidson is an angel

Fiona Davidson is an angel, in disguise as a skilful, sensitive and wise negotiator.

Penny · 16 May 2024

★★★★★ 5/5

Trustpilot

Thank you Vanessa Newman-Wright…

Huge thank you to Vanessa Newman-Wright for all her help. Great service.

Nicholas · 8 July 2024

★★★★★ 5/5

Trustpilot

Colette O’Sullivan

My contact at Chestertons was Colette O’Sullivan. Colette was super helpful and very supportive. I am very grateful for her advice and practical assistance.

Janet · 2 November 2023

★★★★★ 5/5

Google

Working with Xavier and his team at Chestertons Richmond changed my view on estate agents. Chestertons was the stand out candidate of the 4 agencies we interviewed. They adapted their usual professional methods to work with us on a bespoke solution for selling our property - which worked well - 6 weeks from initial marketing to moving into our new home. I can heartily recommend Chestertons Richmond....refreshingly high levels of professionalism. I can honesty say I enjoyed the whole journey.PositiveProfessionalism

Mrs · 12 November 2020

★★★★★ 5/5

Google

Xavier, Mark, Amy and the team in the Richmond office are excellent. I was selling my property in Richmond in the middle of the pandemic which brought some new challenges to the sale and purchase process. They kept their heads, while I lost mine! They work tirelessly and professionally with both the buyer and seller to make sure that their interests are aligned and that issues (that inevitably arise during the conveyancing process) are dealt with quickly and professionally. We communicated mainly over WhatsApp which was super useful for arranging viewings while you're at work so you can respond quickly without it interfering with your day. I highly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Claire · 12 November 2020

★★★★★ 1/5

Trustpilot

Check insurance policy before moving in

Property management team of chestertons is a total disappointment. Even in emergent conditions instead of trying to be responsive, they are counting pennies. They left me in a drainage water flooded flat without any support, advising putting the heaters to max and opening the windows. In the fight of building and flat managements’ insurances, what you experience is totally meaningless to them. Their main concern is serving insurance companies. What I’ve learned is, getting and checking the insurance policy before you move in a rental is a MUST!!

İrem · 6 January 2025

★★★★★ 5/5

Trustpilot

Aiste Kotliarova is very professional

Aiste Kotliarova is very professional, efficient, friendly and attentive and helped us to rent the house we wanted. We are very grateful to her!

Yue · 23 October 2023