Chestertons Kew reviews in Richmond upon Thames

★★★★★ 5/5

Google

Many many thanks to Daniel and his team at Chestertons, Kew. The process was by no means easy given structural problems with 2 of the houses in the chain. This called for what I can only describe as amazing organisational and interpersonal skills as well as incredible tenacity on the part of Zachary and Daniel. They helped organise finances, insurance, surveys etc. as well as smooth the waters where required. If ever there was a perfect advert for using a proper estate agent this is it!

Michael · 27 October 2018

★★★★★ 5/5

Google

Within a minute of Daniel walking into our home, I knew that we would be instructing the team at Chestertons Kew to sell our house. After a couple of weeks, we received an offer from a person living overseas and, working around the time-zone challenges, Zac was always on top of the case. Holding it all together at the office was Elizabeth who would often have the information you'd called about, or quickly connect you to Zac or Daniel. We would like to thank everyone at Chestertons Kew and would highly recommend them.

Andrew · 27 October 2018

★★★★★ 5/5

Google

Chestertons have been fantastic in the purchase of our property. From the initial viewing with Daniel we knew he really knew about the property and cared about who might be buying this. He took the time to really show us the property in great detail and this passion really reflected that of the owner. Throughout the actual purchase Elizabeth Teeder was simply amazing, she took us through the process and was with us every step of the way. Nothing was too much trouble and she was really a great asset to us throughout the whole process and I can't recommend her and her dedication enough. A really nice agency who i had the pleasure to deal with Thank you

Sarah · 27 October 2018

★★★★★ 5/5

Trustpilot

I have worked with a few people from…

I have worked with a few people from Chestertons, but Tsion Tesefay has been a delight to work with - professional, efficient and kind.

Bianca · 17 February 2025

★★★★★ 1/5

Trustpilot

Rude and unresponsive! Awful experiences

We are renting our flat through Chestertons and the whole experience since we moved in has been shocking. We are constantly ignored when we report issues and have to chase all the time. We have 2 ongoing issues one that was reported 3/4 months ago. We were told that someone called Fiona left and have been dealing with someone new who is even worse. No communication happens internally so when people are on holiday you have to start the process all over again. Would never ever go through Chestertons again

Jasmin · 9 September 2022

★★★★★ 1/5

Trustpilot

Thieves not paying for work done at property

Hi please be careful of this company and their landlords as work has been carried out at a flat but the landlord and company are refusing to pay. Only £700 but the don’t seem to be sorry or to be willing to pay as they are not replying to calls or texts please other people be careful

Dont · 22 May 2024

★★★★★ 5/5

Trustpilot

Smoothly done

Smoothly done, thank you Niema

Helen · 1 August 2024

★★★★★ 5/5

Trustpilot

Flawless Renewal Process

Alice was superb. She navigated the tenancy renewal process flawlessly.

StephenM · 29 April 2024

★★★★★ 5/5

Trustpilot

Thank you to Chestertons Barnes

We have used Chestertons for the sale of my flat last year and it took a while but yielded result this year. I dealt mostly with Stuart who followed the progress of the sale and always promptly updated me. He is not only very professional but his duty of care extended to after my husband and I moved into our new property. I would have no hesitation in recommending Chestertons.

Carole · 27 July 2023

★★★★★ 5/5

Trustpilot

Top quality service

Aki and his team did an excellent job in renting out my apartment.Their advice was on point, they were helpful, kind and knowledgeable.The speed at which they answered my questions was great, highly professional.

Matteo · 23 May 2022

★★★★★ 5/5

Trustpilot

Roof over your head

It's been 8 years now and have always been able to rent my property. Gem and Saskia are professional, helpful and friendly to deal with.Always on the phone to help with concerns and queries and smoothly make the transition to one tenant to another.I look forward to keeping my business with them for many years.

Mark · 21 June 2024

★★★★★ 5/5

Trustpilot

Thomas Newton with Chestertons…

Thomas Newton with Chestertons Knightsbridge was fantastic. Very responsive, got all questions answered promptly. Lead us through the tenancy process efficiently. A very upbeat and polite young man! Very happy we got to work with him.

Julie · 4 February 2022

★★★★★ 5/5

Trustpilot

Helpful and proactive

Suzan was a great help, organised and proactive. Definitely made the process easier than it often can be.

Helen · 30 October 2023

★★★★★ 5/5

Trustpilot

I met Carmen on the property website

I met Carmen on the property website. She replied my request very quickly and happy to explain everything about the property or any difficulties i had in the tenancy contract.Always reply fast, very friendly, and very professionalDont hesitate talk to Carmen as I believe she is always happy to help!

Tianrun · 10 September 2024

★★★★★ 1/5

Google

Pushy and dishonest liars. Pure business and profit-driven salespeople, treating clients like fools. They don't care about the clients, they only care about how much money they can squeeze out of you, putting clients in possible awful situations. We hated dealing with them, it was like a political game going back and forth. They also ask higher price for the same property than other agents. Absolutely disgraceful. We fully trusted them and were almost fooled in the beginning, thank god we found other agents who are much more honest and straight forward.

Emma · 11 October 2024

★★★★★ 1/5

Trustpilot

They totally had their eyes on the…

They totally had their eyes on the landlord's wallet and not us or our friends when it came to renewing. Why? Greed, plain and simple.Even though we said yes to their renewal offer twice, they still tossed the property onto the open market. They tried to blame the landlord, but we know that's just a classic Chestertons move.Honestly, the worst agency we've ever had to deal with.

Customer · 29 September 2023

★★★★★ 5/5

Trustpilot

Would highly recommend Chestertons…

Would highly recommend Chestertons Knightsbridge in particular Dawn extremely professional a joy to work with. A refreshing change from other high street agents. Would highly recommend if you would like a hassle free move.

BH · 23 April 2022

★★★★★ 5/5

Trustpilot

Brilliant

Brilliant! Best price achieved, always contactable, very knowledgeable, handled buyers with respect. Excellent communication throughout...and exceptionally quick from offer to completion. Best estate agent experience I've ever had. Thanks to Kevin and Scott.

Helen · 31 May 2022

★★★★★ 5/5

Trustpilot

Attention to detail

Attention to detail, timeliness of responses and good all around knowledge of tenant management has made the current dealings with Chestertons (Ann Dickson more precisely) a pleasure. In a sector that has been affected by high turnover, it is once again about good managers which are rare, should be supported and retained. Hope it continues.

ILIR · 7 June 2024

★★★★★ 1/5

Trustpilot

Beware their endless marketing spam

Asked for a valuation, estate agent turned up thoroughly unprepared. Undervalued the house and did not know anything about the area or recent sales of near identical houses at higher prices. I chose to use another estate agent. The problem is that they will not now leave me alone, this is a year later! Endless marketing calls and emails and my repeated attempts to ask them to stop have come to nothing. No other estate agent has done this. The latest muppet at the company tried to justify the lack of any option to remove my data from their lists in their email on the basis this was a business email rather than marketing. I look forward to seeing what the information commissioner has to say about this, as that seems the only option to stop the endless hassle from this company. Best advice, avoid them at all costs.

Darren · 12 July 2022

★★★★★ 5/5

Trustpilot

Thank you

It was my first time renting and I was very anxious but Arsida made me feel at ease and updated me throughout the process. Always available to answer my messages anytime of the day.

Naoemi · 8 April 2022

★★★★★ 1/5

Trustpilot

Absolutely horrible

Absolutely horrible. If you are considering renting or buy, not this place. We rent a flat from them, they promised to do professional cleaning, and removal of the cigarettes smell when we viewed. When we move in, the house smell horribly with strong cigarettes smell, sink rusted, full of landlord stuff which we were not informed before moving in. We asked if they can do cleaning again and remove the smell, they said its up to their standard and we need to prove they havent done it. We are non smoker and we really hate the smell of it. They also said furniture couldnt be removed as it is not agreed on the agreement. We requested them to remove furnitures 2 months before moving in, and they kept saying they could not contact landlord. Also, there is a car parking with the flat, when we move in, they said the previous tenant broke the fob and so we do not have access to the parking space until we replace the fob. They would not talk to conierge or offer a temporary place for parking. Nothing was done, very disappointed. Complaint process is starting and I might have to seek legal advice on that.

Wang · 8 July 2022

★★★★★ 1/5

Trustpilot

Avoid this agency! Awful experience

Avoid this agency!They are absolutely terrible. Worst agency I've ever dealt with.They charge the tenants with very high fees at the end of the tenancy. Fees which should not be charged. What they do is when you move in they hire an external company (very shady) to do a check-in report in which they purposefully omit a lot of damages (scratch marks, missing screw caps and other strange things like that) that are already there and then at the end of tenancy they say that you have to pay for these even though these damages were already there when you moved in. Photos and videos you took when you moved in don't help because their employees just want to rob you and charge you for something you haven't done.Chestertons agency also keeps your deposit for a really long time (4+ weeks) and even if you clean the flat or hire a professional cleaning agency they still charge you for cleaning (or they ask you to hire their "friendly" cleaning company which will charge you a ridiculous £300+ fee).If you're a landlord - be prepared that they will also charge you enormous fees for their shady check-in and check-out report.If you try to talk to them politely about something on the phone they immediately get defensive and very rude.Please, to everyone who reads this - don't make the same mistake I did and do not trust this agency. Awful, awful experience.

Emkey · 8 July 2022

★★★★★ 5/5

Trustpilot

We had a great experience with John…

We had a great experience with John Lorms and the team at Chestertons. Prompt and helpful!S&Y - Pimlico

Steven · 11 October 2023