Chestertons Kew reviews in Richmond upon Thames

★★★★★ 5/5

Trustpilot

I recommend Chestertons very highly

Chestertons have just let my flat and the whole process was a joy to experience; each department is efficient and helpful, and prepared to go the extra mile to reassure and smooth the journey.I’m especially grateful to Simone Green, Tom Hadley and Ruth Peterson. 🙏🏻 Special thanks too, to Frances Boyt, who handled my call yesterday so well and set the tone for a super full management, looking after all aspects of my rental after move in day. Very highly recommended!

LAO · 12 June 2024

★★★★★ 5/5

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Great help during tenancy renewal

Lavie and Alice were very helpful in renewing my tenancy. They efficiently coordinated with the landlords and ensured our needs were met. Thank you!

OR · 21 October 2024

★★★★★ 5/5

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I recently had to do a docu sign and I…

I recently had to do a docu sign and I needed help.Niema was very understanding and helped me through the whole process.

Mrs · 18 November 2024

★★★★★ 5/5

Trustpilot

Excellent experience with Leusa

Leusa helped me find and move into my flat over the past 3 months. She has been the most lovely and caring agent I have worked with. It wasn’t a straightforward process as there was “competition” for the property I wanted to rent, but she communicated very well, during the offer process, and thereafter. Always available, answering questions fast, iterating with the landlord on my questions, but above all, I really felt she was transparent with me throughout the process and never tried to push me in any unreasonable way. Very happy to have met her!

Filitsa · 5 June 2024

★★★★★ 5/5

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5 stars for Juliette

Perfect experience with Juliette who helped us find a perfect flat after a desperate week of apartment hunting ! Everything is fast and clear I highly recommend.

Laura · 30 August 2024

★★★★★ 5/5

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Amanda Goodman has been excellent

Amanda Goodman has been excellent. She has dealt with our account in a professional and efficient manner. We have had a positive experience since we have dealt with Chestertons.

Andrew · 26 July 2024

★★★★★ 5/5

Trustpilot

Since taking over as my property…

Since taking over as my property manager Isaiah Samuels has been responsive and willing to work with me on any issues that arise. He is professional in his communication.

Chloe · 23 July 2024

★★★★★ 5/5

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Dawn Cunningham is a superstar

Dawn Cunningham is a superstar. She found us a stunning place and organized everything perfectly for us to move in within a week!

Siri · 25 October 2024

★★★★★ 5/5

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Roni Bathaei was exceptional:)

Thanks so much to Roni we were able to secure our first apartment in Belsize Park in a really competitive rental market this year. Roni has been super patient, responsive and supportive throughout the process and went above and beyond to make things happen under a pretty pressing timeline. Thank you so much again Roni!

Hazel · 7 September 2022

★★★★★ 5/5

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Thank you Ioana!

I contacted Ioana before our move-in into a Chestertons property and had a great experience, she was very kind and helpful.

Luca · 14 April 2026

★★★★★ 5/5

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Leusa Ellis

Leusa is very helpful in finding me a good appartment in Pimlico .She is helpful patient and understands what I need.The whole experience is very smooth and fast. I really appreciate that

Yihan · 20 May 2024

★★★★★ 5/5

Trustpilot

Landlord rental renewal

Niema Latif at Chesterton Renewals has been a wonderful contact for me to deal with. She has been extremely helpful and supportive throughout the rental renewal process.I really appreciate all of her help.

Karen · 29 April 2024

★★★★★ 5/5

Trustpilot

Kerl Ellie was very helpful with every issue

I recently used chestertons and while there were many issues along the way, the issues were solved, and Kerl Elie was always available to help me, even over the weekend. I would recommend Chestertons to anyone trying to rent a flat!

Pedro · 7 November 2023

★★★★★ 1/5

Trustpilot

Chestertons have been bombarding me…

Chestertons have been bombarding me with junk mail which are just full of the typical nonsense such as "Your property is particularly sought after""Chesterton has a list of buyers"Which is nonsense as (without going into reasons) our home is not at all sought after.Told them to stop sending us junk but they don't stop, hence the review.

Robert · 25 May 2022

★★★★★ 5/5

Trustpilot

Sharon Chattalis was very helpful

Sharon Chattalis was very helpful, and patient along the way. Instructions are clear, and letting everyone know what happens next and expectations! Highly recommended for everyone to use their services.

Charley · 18 June 2024

★★★★★ 5/5

Trustpilot

Tamara has been an enormous help when…

Tamara has been an enormous help when renegotiating my tenancy, informing me of the recommended rental price and ensuring I am fully aware of all my options. Very efficient.

Penelope · 3 July 2024

★★★★★ 5/5

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Tamara Price was really helpful in…

Tamara Price was really helpful in guiding us on the perfect application for a rental. We are new to the UK rental market, and we really appreciated all the help in giving context and advice for us to find a place to live!

Claudia · 7 September 2023

★★★★★ 1/5

Trustpilot

Paid Rent and Deposit, Denied Access to Property

I had a very disappointing and stressful experience with Chestertons and would strongly caution others to be careful.

Nihat · 1 May 2026

★★★★★ 5/5

Trustpilot

Kind and helpful staff

Mitch at Chestertons in the lettings department was wonderful to speak with this morning, very knowledgeable and super helpful with my queries. He had a lot of patience and was a joy to speak with. Thank you Mitch!

Alice · 3 January 2024

★★★★★ 5/5

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I had the pleasure of having Madi from…

I had the pleasure of having Madi from the Fulham branch assist me with finding a new home. She was outstanding from start to finish. I am so thankful to her for helping making a stressful situation so much better. She is professional, helpful, friendly and goes above and beyond her job role. Thank you Madi!

Nicci · 7 June 2022

★★★★★ 5/5

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Wonderful care and customer service!

Sharon Chattalis has been nothing short of wonderful in handling our lease swap, from prompt communication, to clearly outlining next steps and negotiating with the landlord. The process felt quick and stress free thanks to her care and dedication to finding the best solution for all parties.

Amy · 5 May 2023

★★★★★ 3/5

Trustpilot

Mixed experience

My experience with Chestertons has been mixed. The people I spoke with has been friendly, however the communication could be greatly improved.I constantly had to chase for information for moving in, I didn't receive any information at all about the scheduled time for check-in to the apartment, no information about how to register for concierge, gym, etc. Another thing, which was surprising to learn, is that I will be dealing with the landlord directly instead of Chestertons - I was never informed of this throughout the process and only learnt this on the move-in day..

Daniel · 28 April 2024

★★★★★ 5/5

Trustpilot

Thanks to Xiaoyi anf the Team

Thanks to Xiaoyi anf the Team. Xiaoyi Fan, together with Ryan Briggs and others has been doing a good job, being responsible and quickly responsive in dealing with various matters. Thanks also to other Chetertons Teams, selling and leasing, etc.

Paul · 7 November 2023

★★★★★ 5/5

Trustpilot

Thank you Ellina!

Ellina was so lovely and helpful, she kept pushing to get us the flat we wanted and didn’t pressure us into accepting anything we weren’t happy with. This was a much more positive experience than I’ve had with estate agents in the past and now we have an amazing flat we can’t wait to move in to!

Daniella · 6 April 2022