Trusted Agent profile · Richmond upon Thames
★★★★★
1,863 reviews across 2 platforms
306 Sandycombe Road, Kew, TW9 3NG, Richmond upon Thames, TW9 3NG
Part of Chestertons, see every office.
Chestertons's office in Richmond upon Thames, at 306 Sandycombe Road, is rated 4.5 out of 5 across 1,863 reviews on two platforms, including 130 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Chestertons Kew hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
4/5
TrustpilotThe letting team at Chestertons has…
The letting team at Chestertons has been great, especially Jack who has gone out of his way to help to let our flat and provided much valuable advice along the way.
Hi Amelia, congratulations on letting out your property and thank you for sharing your experience with Jack and our Hyde Park team. Please do let us know if you need any further help.
5/5
TrustpilotVery good service from Chestertons Lettings, Richmond
I was very pleased with the friendly and efficient service I received from Kerri -ann and her colleagues in Richmond Lettings. Within 6 weeks of their first seeing my flat my tenants have moved in. I had not let this property before and Kerri-ann's help with obtaining all the necessary paperwork, and giving useful advice at every stage was most useful. Thanks Catriona
Thank you Catriona, we are so pleased to hear this.
5/5
TrustpilotPositive experience
I found the individuals professional, courteous and efficient. In particular, Jack was quick to view the property, understood up to the minute market conditions and offered a useful appraisal and plan for let. Over to Charlie, he is a fine negotiator, highly responsive, a "get it done" positive and effective communicator. Chestertons have fine representatives and assets in these particular representatives.
Thank you David! We are so pleased to hear this.
5/5
TrustpilotNew manager
I have two flats in Surbiton which are rented out. New management took over during the year. I am pleased to say that Niema Latif, as part of the new mangement team, handled the changeover well and was responsible for the successful renewal of both tenancies with increased rents based on RPI increases. Niema gave me confidence in her ability and quick response to all emails and requests.
Hi Richard, thank you for taking the time to leave some positive feedback. We appreciate the support and wish you all the best.
5/5
TrustpilotI had a very good experience with the…
I had a very good experience with the Chestertons agency thanks to Juliette. She was always very pleasant, responsive and always tried to accommodate us. Many thanks to her!
Hi Emilie, thank you for the great review and sharing your experience with Juliette. Its great to read how pleasant and responsive she was. We appreciate the support and wish you all the best.
5/5
TrustpilotMark has been looking after our…
Mark has been looking after our property for the past 6 months. He has a calm friendly and reassuring manner.Mark's long experience in this market is extremely helpful and he is always available for discussion and aims to resolve all issues in a positive way.
We're thrilled to hear about your positive experience with Mark! Please don't hesitate to reach out to us if you need anything in the future. Best wishes!
5/5
TrustpilotXiaoyi a great agent
They have been great agents, straightforward and helpful, led by our contact Xiaoyi who has always been responsive and supportive on anything to do with the flat.
Thank you, Kit! We're thrilled to hear about your positive experience with Xiaoyi and our team. Providing straightforward and helpful service is our priority, and it's great to know we met your expectations. We appreciate your feedback and look forward to assisting you in the future!
1/5
TrustpilotIf I could give them a 0, I would.
Renting with Chesterton's has been the most stressful, dishonest, greedy soul-sucking housing experience of my life. They have been extremely uncooperative and maintained fraudulent stances in order to line their pockets despite being presented with extremely clear cut evidence. They have consistently refused to respond to communications, and have ignored official complaints made to their customer service department. I truly have nothing kind to say about this experience and hope somebody reads this and saves themselves a few years of stress and several grand in rent. Take your business elsewhere.edit: a week later and still no responses despite following up with numerous people. disappointed, but not surprised.
26th July 2024:Hi Bea, thank you for providing your details. We have since been in touch with the Property Management team to investigate further. We can see that your complaint has been responded to and you have been provided with details of how to escalate this further if you would like to. As outlined in our response, Chestertons role was to manage the tenancy and in this instance, the issues related to the building overall. The Landlady has offered you compensation for the inconvenience which affected the initial days of your tenancy in October but we understand that you have rejected this offer. We are sorry again that you experienced these problems and we are happy to help if you need further advice to pursue this matter further.3rd July 2024:Hi Bea, we're really sorry to see you have left this review. You should have received an invitation from Trustpilot to provide further details. If you could please complete this at your earliest convenience, we would like to investigate this further for you.
5/5
TrustpilotWe had a great 18 months at 3B…
We had a great 18 months at 3B Atherfold. Chris Crampsie made our stay very pleasant and helped us along the way when things needed repair. Would definitely recommend.
Hi Sean, thank you for taking the time to write a great review. We are so glad Chris was pleasant and helpful. Should you need anything else, we will be happy to help.
5/5
TrustpilotGreat Experience
The Battersea Rise team, specifically Tamara Price and Rebecca Ross, were incredibly helpful, accommodating, and knowledgeable. Tamara was very flexible in making virtual meetings work, as I do not currently live in the area. From property searching to closing, working with Chestertons has been an easy and thorough experience, which made my moving process much smoother.
Thank you for your review Carlee!
5/5
TrustpilotVery happy working with Xiaoyi Fan
Tenant raised a small issue that the bathroom cabinet handle is loose. Client manager Xiaoyi Fan is always supportive to provide me with patient and efficient assistance.Very happy working with her.
Hi Qing, thank you for great review and sharing your experience with Xiaoyi. We are so glad she was supportive and provided efficient assistance. Should you require any further assistance we will be happy to help.
5/5
TrustpilotMark Kardos very strongly recommend
Mark Kardos has been amongst the best in his area of expertise at Chestertons and better than his predecessors. He is diligent, efficient, solves issues, swift response, helpful, I would definitely recommend him and seldom have worked with someone as useful, and professional as Mark.
Thank you for your feedback Richard, Mark will be delighted to hear this. Should you need any further assistance, please feel free to let us know. Best wishes!
5/5
TrustpilotAttentive and Effective
My property manager Vanessa (Battersea) has been very attentive, quick to respond to queries and take action on my behalf. There have been a couple of occasions over the last couple of years where things have not moved as quickly as my tenants or I would have liked, but since Vanessa took over it has been smooth. I would also add that some of the fees are a little steep, but I understand that this is the business model.
Hi J R, thank you for the great review. It makes us happy to read that Vanessa was attentive. Should you need anything else, please do not hesitate to reach out to her and the rest of the team. Wishing you all the best
5/5
GoogleI found Vinny to be professional and informative with regards to providing me with assistance to find a rental property. Top marks and will definitely reach out to him again.
Thank you, Arty! We're thrilled to hear that Vinny provided you with excellent assistance in your property search. Your positive feedback means a lot to us, and we look forward to helping you again in the future!
4/5
TrustpilotI have been with Chestertons for over 2…
I have been with Chestertons for over 2 years now. I must admit that the initial experience was quite disappointing given that our property manager was unresponsive and not keen to help. However, for the last year we have had a new property manager named Joyce Pau who's been absolutely wonderful and very efficient when it came to sorting out a problem - definitely made the experience with this company much smoother and on the whole more pleasant!
Thank you for your review, we're sorry to read you had a disappointing experience to begin with - but so please to read how Joyce has turned things around. Have a wonderful week
5/5
TrustpilotIsaiah has been of excellent service…
Isaiah has been of excellent service throughout his time managing our property. He regularly keeps me updated on all matters and he has handled some very difficult situations with great attention and detail. I’ll be sure to keep using Chestertons when great service as such is provided.
5/5
TrustpilotConor Bunn
Conor was a pleasure to work with, professional, knowledgeable, and always responsive. His dedication and expertise were truly impressive. Highly recommend him for anyone seeking a reliable real estate agent.
Hi Agustin, thank you for taking the time to write a great review and sharing your experience with Conor. We are thrilled to read how professional and knowledgeable he was. Thank you for the recommendation, should you require any further assistance, we will be happy to help.
5/5
TrustpilotReally professional Fulham letting…
Really professional Fulham letting service and Graham has been very helpful so far. They were by far the most well-researched and well-prepared when valuing the flat and it was very apparent that they had a deep knowledge of the market. Got numerous offers very quickly and Graham was very helpful in answering any and all questions!
We're glad to hear that the team's experience and knowledge was so helpful. Thank you, Anna!
5/5
TrustpilotXiaoyi Fan has been an absolutely…
Xiaoyi Fan has been an absolutely brilliant property manager. She is helpful and very responsive. Chestertons is lucky to have her as part of their team!
Hi Dr Jordina, thank you for taking the time to write a great review. We are so glad Xiaoyi has been helpful and responsive.
5/5
Trustpilot5-star Property Manager
5-star Property Manager: Olympia has been an outstanding property manager, always responsive and with great attention to detail, can only recommend. Thanks!
Good morning, thank you for the great review. We appreciate the kind words and wish you all the best.
5/5
TrustpilotCharlie at Chestertons
My husband and I had a great experience with Chesterton’s Connaught Street, Charlie was great from start to finish, really professional and helpful, showing us great properties that matched our search. He also went out of his way to accommodate viewing a place we then made an offer on. Best experience with an estates agency we have had. Thanks Charlie!
Thanks for your review Caroline! We are pleased to hear of your experience with Chestertons.
5/5
TrustpilotFantastic service 10/10!!
I recently found myself looking for a new flat to rent in Richmond. I spoke to Chestertons regarding one of their listing and was helped by a lady called Stephanie. She was absolutely fantastic! She helped me find a new place to live in a few days - and I love my new place! She kept me informed all the way through the process and made it so easy from start to finish. Not only that, when I moved in, the shower stopped working. She quickly spoke with the landlord and arranged to get it fixed. The property also requires some building maintenance and she loaded to with the landlord to make sure it’s completed at a convenient time and offered to be present should any building contractors need to access the property whilst I’m at work! Honestly the best service I’ve ever received from any company! Can’t thank her enough.Aron.
Hi Aron, thank you for sharing your experience with Stephanie. We're happy to hear she found you a new home so quickly and dealt with any maintenance issues so they didn't disrupt your day to day routine. Wishing you all the best in your new home!
5/5
TrustpilotDuring a recent management inspection
During a recent management inspection, Risida was super helpful. She was friendly, professional, knowledgeable and very efficient.
Hi Maxine, thank you for taking the time to write a great review. We are so glad Risida was helpful, professional and knowledgeable.
5/5
TrustpilotI recommend Chestertons very highly
Chestertons have just let my flat and the whole process was a joy to experience; each department is efficient and helpful, and prepared to go the extra mile to reassure and smooth the journey.I’m especially grateful to Simone Green, Tom Hadley and Ruth Peterson. 🙏🏻 Special thanks too, to Frances Boyt, who handled my call yesterday so well and set the tone for a super full management, looking after all aspects of my rental after move in day. Very highly recommended!
Hi LAO, thank you for your wonderful feedback. We're thrilled to hear that your experience with Chestertons was so positive. Simone, Tom, Ruth and Frances will be delighted to know they made a lasting impression. Looking forward to working with you!
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Tell us what you need and we'll put you in touch. Chestertons Kew hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
