Trusted Agent profile · Richmond upon Thames
★★★★★
2,415 reviews across 2 platforms
254A Upper Richmond Road West, East Sheen, London, SW14 8AG, Richmond upon Thames, SW14 8AG
Part of Chestertons, see every office.
Chestertons's office in Richmond upon Thames, at 254A Upper Richmond Road West, is rated 4.6 out of 5 across 2,415 reviews on two platforms, including 251 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Chestertons East Sheen hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
4/5
TrustpilotIsaiah is very helpful in sorting…
Isaiah is very helpful in sorting issues that occur within our flat. He is responsive and allows the issues to be sorted quickly.
Hi Alice, thank you for your kind words for Isaiah, he'll be very happy to read this. Wishing you all the best!
5/5
TrustpilotExcellent support
Our agent, Tamara price, was fantastic at every step of the way. As a group of 4 renting a property Tamara was kind and patient when helping us get all of our forms and references prepared. Always friendly, she made an unparalleled effort to ensure the process was simple and swift.
Thank you for your review we are so pleased to hear!
1/5
TrustpilotNot to be Trusted. Advise using a different one
The worst experience with a real estate agent in my life.Secured a tenant with a previous detention/penal past without checking the background. The tenant had constant and absurd requests that were not properly managed. Left before the end of the contract and then sued me as a landlord. Chestertons refused to take any responsibility and left me alone with hefty legal costs
Good afternoon, we are sorry you had to leave this feedback. You will soon receive a request for further information so we can look into this for you.
5/5
TrustpilotA great experience
I would like to say a huge thanks to Chesterton and our letting agent Dawn for the professional service and assist us to move in a lovely place for the Family. All were done quick, professional and very friendly! I had a great experience with Dawn. Definitely recommend for everyone!
Thanks so much for this feedback. Wishing you and your family all the best in your new home!
1/5
TrustpilotMost Terrible Experience Ever
I rented a house through them in late 2019 in Richmond , TW106LA. As long as everything goes well and you don't bother them, there is no problem. However, when you experience the slightest problem, it is possible that you will encounter their real face.In my experience, my complaints and appeals were never brought to a lasting conclusion when water leaked from the upper floors into the kitchen and bathroom and everything was filled with mold and debris. Although the electricity of the overhead lighting in the living room and bedroom has been faulty for 4 years, they could not fix it. The electrical engineers who came to repair the malfunction did not even think of repairing the fuse box, which was the main source of the malfunction. There would be a lot of stories, a lot of waste of time, and at the end of the whole process, a great disappointment and the worst property management experience I have ever had.They have a policy of visiting homes every 6 months, isn't that great? Although every Chestertons officer who visited the house saw the problems on the spot and stated in their conversations how right we were, they never brought them up in our correspondence, and they did their best to make us feel that we were living in a dream world by acting as if there were no problems and that the only problem was us voicing them. They gave polite but distracting and distracting responses to our emails without taking any action.Can you imagine that the water leak that was in danger of flooding the house was not repaired for exactly 2 months? Or it took 1 month to replace a broken refrigerator, and we continued to pay our rent on the same day.What caused all these in general? The main problem is the company itself, but if there was a feedback for them, the engineers sent to solve each problem generally left the problem in a worse state. For example, if a refrigerator broke down, yes, they replaced it, but always with the cheapest and worst model. If a cabinet was to be renewed, they replaced it with a bespoke cabinet and replaced it with an IKEA one.Finally, when I wanted to leave the house without waiting for the contract notice period due to the ongoing mold and water leakage problem that I mentioned at the beginning of the article, they deemed it appropriate to give an arrogant answer such as "We do not see any unsanitary situation in this", are we surprised? No..Even though I repeatedly ask them to talked to Landlord and asked him to get approval for our removal request (as this was necessary for health!), of course they did not do it and just spend our time. They might want to protect their landlords in their own way somehow, but I will complain about both them and the landlord to the council and the ombudsman.I wanted to share my thoughts with all adventure lovers who want to experience this experience of mine. :)
Hi Servet,We're sorry to see you have left this review and apologies for our slight delay whilst we investigated this further. We understand the Property Management department has been in touch to clarify some of the above statements with you directly. We understand various issues were identified and an apology has been extended for the issue with the lights and it has been acknowledged this took longer to resolve than necessary. With respect to the other items mentioned within your review, we are limited in our actions as we must always act in line with the landlords instructions. Should you wish to discuss further you can reach out directly to your contact within the department and they will be more than happy to help.
5/5
TrustpilotEfficient, prompt service
Natasha Evans at Chesterton was very efficient and prompt at responding to our requests and setting up what we needed for our flat. She was professional and helpful throughout the process, and I would highly recommend her.
Thank you for the review Chiara - we hope you're very happy in your home :)
5/5
GoogleVictoria guided us through the process of buying and she has been wonderful throughout our purchase! Highly professional and very helpful. We made it within 8 or 9 weeks from offer to completion. Thanks so much Victoria!
Hi Sadatomo, Thank you for taking the time to leave this review. We're so glad to hear about how helpful Victoria has been throughout the buying process! We wish you all the best in your new home, and please don't hesitate to get in touch if you need further assistance.
5/5
TrustpilotAmazing property manager
What has made my experience great is my property manager Catherine Whaley. She’s dedicated, incredibly experienced, but more than that - she actually cares. It’s been a pleasure working with her and she mixes corporate process with empathy for the customer and always attempts to find a win-win solution for everyone. This is a deserved call out for her and she’s a credit to Chesterton’s.
5/5
Trustpilot5 stars for Juliette
Juliette was fantastic! Her professionalism, market knowledge, and dedication made the whole process a breeze. She was always available and offered great advice.
Hi Lopez, thank you for taking the time to write a great review. We are so glad Juliette was professional and offered great advice. Should you require any further assistance, we will be happy to help.
5/5
TrustpilotGreat expertise & helpful staff
They have helped us all the way through the process of renting out a property for the first time. Tenants were found quickly. We had lots of questions and they were always happy to answer them.
Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. We are over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotSuper friendly and helpful.
Sharn was super friendly and helpful throughout the tenant swap process - thanks Sharn!
Hi Izzy, thank you for taking the time to write a great review. We are so gad Sharn was friendly and helpful throughout the tenant swap. Wishing you all the best.
5/5
TrustpilotXiaoyi is an excellent property…
Xiaoyi is an excellent property manager, I stayed already two years in my property and she is very helpful when an issue occurs.
Hi Louis, thank you for the kind words and sharing your experience with Xiaoyi. We are so glad she was very helpful when issues occurred. If you require any further assistance, we will be happy to help.
4/5
TrustpilotI can’t recommend Imogen enough
I can’t recommend Imogen enough. She’s an absolutely brilliant property manager - efficient and professional and lovely to deal with, and she always goes the extra mile. Thank you so much Imogen. Really appreciate all your work.
What a glowing review for Imogen, thank you for sharing your experience with us! Please do not hesitate to let her or the team know if you need anything further. Best wishes!
5/5
TrustpilotNishaad was so helpful in helping me…
Nishaad was so helpful in helping me and my flatmate find a place in such a short amount of time, especially because we didn’t live in the UK at the time. He was really professional and kind. Would for sure recommend him to others if they’re trying to find a place!! Thanks again Nishaad!
We are so pleased to hear! Thank you Taylor.
5/5
TrustpilotHelpful and Responsive
When my tenancy came up for renewal Zosia was extremely helpful, professional and responsive. They helped me to negotiate an eleven month renewal, as opposed to the usual twelve months, and assisted with arranging a compromise on the rent increase. Thansk you very much
Thank you for taking the time to inform us of the positive experience you have recently had with our renewals team at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. We wish you all the best.
5/5
TrustpilotCatherine Whaley is a wonderful…
Catherine Whaley is a wonderful property manager who is always response really quickly.It is really good experience to be with her for one year.
Hi Sue, thank you for taking the time to write a great review. We are so glad Catherine was always responsive and made it a good experience. We wish you all the best!
5/5
TrustpilotAbove and Beyond: Chestertons Team in Fulham
I've just renewed my rental contract for another two years with a property managed by Chestertons in Fulham, and honestly, I couldn't be happier with the team I'm working with. Over the past two years, Emma, Ana, Anna, Nieme, and the rest of the crew have provided nothing short of excellent service. Communication with the tenants and the landlord has been smooth, responsive, and supportive overall.I've recommended them to my friends multiple times already. If you're looking for a professional agency, just give them a call :)
Hi there, congratulations on renewing your contract with us and for leaving a kind review for our Property Management team - they'll be delighted to read this! Should you need anything else, please do not hesitate to get in touch. Wishing you all the best for 2024!
5/5
TrustpilotA helpful hand in a crazy renting market
Stav is amazing! He was so helpful in finding my partner and I our new flat. He was very easy to contact and communicate with. I felt like he went above and beyond any other agent I had met with. I would absolutely recommend him to anyone who was looking for a new home.
Thank you for sharing!
5/5
TrustpilotCatherine is my Senior Property Manager…
Catherine is my Senior Property Manager and I can honestly say, she is the best person I have ever worked with.
Hi Jane, thank you for taking the time to write a great review. We appreciate the kind words and support. Wishing you all the best.
5/5
TrustpilotI recently called Chestertons and had…
I recently called Chestertons and had the pleasure of speaking with Millie Brandon. I had lots of questions about first time renting and Millie was so helpful and patient. After our call I was left feeling excited about my first rental (hopefully in the near future)! Thank you again, Millie!
Thank you for your review we are so pleased to hear!
5/5
TrustpilotCharlotte Wilkinson - superstar!
Charlotte Wilkinson and her colleagues at Chestertons St. Johns Wood were professional, friendly and very on the ball. They rented my property out, which was not without complications, swiftly and overcoming all the obstacles not just for me, but also for the tenant, ensuring the tenancy went ahead in a timely and seamless manner. Thank you!
Thank you very much for your feedback Rose. We are so pleased to hear that Charlotte was able to assist you well.
5/5
TrustpilotHow Estate Agenting should be!
Lizzie Cole went above and beyond with customer service. Answered every question, sometimes before I thought to ask, and her knowledge of the local property market plus her sensitivity about handling people meant our whole experience with Chestertons was stress-free.
Thank you very much for taking the time to leave a review for Lizzie!
5/5
TrustpilotGood experience
Good experience, quick to sort out any issues for me. Shout out to Conor Bunn for his quick responses. Would recommend.
Hi Conor, thank you for the great review. We are so glad Conor was quick with his responses and sorting out any issues. Thank you for the recommendation, if you require any further assistance, we will be happy to help.
5/5
GoogleMatthew and his team Sarah, Jack and Henry did a brilliant job of selling our house for us. They provided us with expert advice from valuing the house, helping us to decide when to sell and how to approach the marketing. They were professional and very communicative through out the whole process. Matthew also guided us through a lot of interest in the house and helped us to decide which offer to accept. We would not hesitate to recommend them to anyone selling their house in the area.
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Tell us what you need and we'll put you in touch. Chestertons East Sheen hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
