Trusted Agent profile · Richmond upon Thames
★★★★★
2,415 reviews across 2 platforms
254A Upper Richmond Road West, East Sheen, London, SW14 8AG, Richmond upon Thames, SW14 8AG
Part of Chestertons, see every office.
Chestertons's office in Richmond upon Thames, at 254A Upper Richmond Road West, is rated 4.6 out of 5 across 2,415 reviews on two platforms, including 251 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Chestertons East Sheen hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotSince taking over as my property…
Since taking over as my property manager Isaiah Samuels has been responsive and willing to work with me on any issues that arise. He is professional in his communication.
Hi Chloe, thank you for leaving a review for Isaiah. It's lovely to read that he's been responsive and helped you with various issues. Please do let him know if you need anything else.
5/5
GoogleMaya supported us at every step in finding a home that met our criteria within a very short time. Thank you again for everything, Maya.
Thank you, Fusun! We're thrilled to hear that Maya was able to assist you in finding your perfect home quickly. Your satisfaction is our top priority, and we appreciate your kind words!
5/5
TrustpilotDawn Cunningham is a superstar
Dawn Cunningham is a superstar. She found us a stunning place and organized everything perfectly for us to move in within a week!
Hi Siri, congratulations on your new home and thank you for sharing your experience with Dawn and the team. Wishing you all the best!
4/5
GoogleGreat local agency, loads of knowledge. Matthew and Sarah worked hard to sell our property in a tough market. Only dropped one star as post-sale we would have liked more regular Comms from the team and understanding of our completion date requirements.
Hi Duncan, Thank you for taking the time to leave this honest review. We're pleased to hear that Matthew and Sarah were able to offer support in selling your property. We will make sure to pass your feedback along too! We wish you all the best, and please do reach out if you need anything else from us.
5/5
TrustpilotRoni Bathaei was exceptional:)
Thanks so much to Roni we were able to secure our first apartment in Belsize Park in a really competitive rental market this year. Roni has been super patient, responsive and supportive throughout the process and went above and beyond to make things happen under a pretty pressing timeline. Thank you so much again Roni!
Thank you Hazel!
5/5
TrustpilotThank you Ioana!
I contacted Ioana before our move-in into a Chestertons property and had a great experience, she was very kind and helpful.
Thank you, Luca! We're thrilled to hear about your positive experience with Ioana. Our team is dedicated to providing timely and helpful support, and it’s great to know that we met your expectations. Wishing you all the best in your new property!
5/5
TrustpilotStav Nicola
We got our flat through Chestertons and Stav Nicola was our agent. Stav was super helpful and was hands down the best real estate agent we have ever worked with. We would use Chestertons again just because of the experience we had with Stav and we would not hesitate to work with him again. We could not have asked for more.
Thank you for sharing!
5/5
TrustpilotLeusa Ellis
Leusa is very helpful in finding me a good appartment in Pimlico .She is helpful patient and understands what I need.The whole experience is very smooth and fast. I really appreciate that
Hi Yihan, thank you for sharing your experience and congratulations on finding a new home in Pimlico. Please do let us know if you need any further help. Wishing you all the best for the future!
5/5
TrustpilotLandlord rental renewal
Niema Latif at Chesterton Renewals has been a wonderful contact for me to deal with. She has been extremely helpful and supportive throughout the rental renewal process.I really appreciate all of her help.
Hi Karen,Thank you for taking the time to write a great review and sharing your experience with Niema. Its great to hear how helpful and supportive she was throughout the process.We wish you all the best.Kind regards,Chestertons
5/5
TrustpilotKerl Ellie was very helpful with every issue
I recently used chestertons and while there were many issues along the way, the issues were solved, and Kerl Elie was always available to help me, even over the weekend. I would recommend Chestertons to anyone trying to rent a flat!
Thank you for your feedback Pedro, we're glad to hear Kerl was on hand to help you throughout the process. Please let us know if you need anything else.
1/5
TrustpilotChestertons have been bombarding me…
Chestertons have been bombarding me with junk mail which are just full of the typical nonsense such as "Your property is particularly sought after""Chesterton has a list of buyers"Which is nonsense as (without going into reasons) our home is not at all sought after.Told them to stop sending us junk but they don't stop, hence the review.
Hello, so that we can assist please can you respond to the email from Trustpilot with a little more information to help us locate your property. Thank you
5/5
TrustpilotWe are glad to have Kate Bennett’s…
We are glad to have Kate Bennett’s professional & friendly support to help us source and close the tenancy agreement of our first home in UK within 10 days. Her patient advice to this foreign family from Singapore made our relocation relatively smooth. Chestertons’ online portal gives us clarity of step-by-step process and actions on contract and services. Nice job!
Thank you Jerry for leaving your review. We are so pleased to hear this!
5/5
TrustpilotChestertons South West Lettings, Sebastian & Amy
Sebastian at Chestertons Nth Barnes was instrumental in getting good quality tenants and a fair monthly lease rate. Both on the initial lease and when we needed to find new tenants. He has helped us understand the impact Hammersmith Bridge had had on the local lettings markets as well as how to navigate some of the resent lettings regulation changes. Thanks Sebastian.
It is excellent to hear you had such a positive experience with Sebastian and the team in Barnes - thank you for the review!
5/5
TrustpilotSharon Chattalis was very helpful
Sharon Chattalis was very helpful, and patient along the way. Instructions are clear, and letting everyone know what happens next and expectations! Highly recommended for everyone to use their services.
Dear Charlie,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotTamara has been an enormous help when…
Tamara has been an enormous help when renegotiating my tenancy, informing me of the recommended rental price and ensuring I am fully aware of all my options. Very efficient.
Hi Penelope, thank you for your feedback and congratulations on the renegotiation of your tenancy. We wish you all the best!
5/5
TrustpilotTamara Price was really helpful in…
Tamara Price was really helpful in guiding us on the perfect application for a rental. We are new to the UK rental market, and we really appreciated all the help in giving context and advice for us to find a place to live!
Hi Claudia, congratulations on your new home! We're happy to hear that Tamara was on hand to guide you through the process. Should you need any future help, please let us know. Wishing you all the best!
1/5
TrustpilotPaid Rent and Deposit, Denied Access to Property
I had a very disappointing and stressful experience with Chestertons and would strongly caution others to be careful.
We genuinely regret hearing about your experience, Nihat. Your feedback is invaluable, and we take it seriously. We're committed to improving our processes and ensuring better support for our clients. Thank you for bringing this to our attention, and we hope to make it right in the future.
5/5
TrustpilotKind and helpful staff
Mitch at Chestertons in the lettings department was wonderful to speak with this morning, very knowledgeable and super helpful with my queries. He had a lot of patience and was a joy to speak with. Thank you Mitch!
This is great to hear Alice, thank you for taking the time to leave a review for Mitch. Please do let us know if you need anything further. Best wishes for 2024!
5/5
GoogleChestertons are very good, always professional, polite and know the lettings market well. In particular a special mention to Edward Rice, Associate Director Lettings in East Sheen, who is very easy to deal with and gets the job done. 5 stars.
Hi John, It's fantastic to hear how highly you speak of your team and the service we provide! Thank you for taking the time to leave this review, please do reach out if there's anything we can support you with.
5/5
TrustpilotProperty Managing Agent
I’ve had a really positive experience working with Shanze my new managing agent, particularly during a recent tenant changeover which could have been quite stressful. From the outset, she handled everything efficiently and professionally, keeping me informed and ensuring that any issues were resolved quickly and smoothly.
5/5
TrustpilotI had the pleasure of having Madi from…
I had the pleasure of having Madi from the Fulham branch assist me with finding a new home. She was outstanding from start to finish. I am so thankful to her for helping making a stressful situation so much better. She is professional, helpful, friendly and goes above and beyond her job role. Thank you Madi!
Thank you so much Nicci! We are so pleased to hear of your experience with Chestertons.
5/5
TrustpilotWonderful care and customer service!
Sharon Chattalis has been nothing short of wonderful in handling our lease swap, from prompt communication, to clearly outlining next steps and negotiating with the landlord. The process felt quick and stress free thanks to her care and dedication to finding the best solution for all parties.
Dear Amy,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. We are delighted to hear of your positive experience. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team and in particular Sharon. Wishing you all the best for the future.
3/5
TrustpilotMixed experience
My experience with Chestertons has been mixed. The people I spoke with has been friendly, however the communication could be greatly improved.I constantly had to chase for information for moving in, I didn't receive any information at all about the scheduled time for check-in to the apartment, no information about how to register for concierge, gym, etc. Another thing, which was surprising to learn, is that I will be dealing with the landlord directly instead of Chestertons - I was never informed of this throughout the process and only learnt this on the move-in day..
Hi Daniel, thank you for highlighting this to us, we've passed this feedback on to the relevant team so they are aware. Whilst we feel that feedback was given during the process, we appreciate your comments regarding specific info for the building and how to register for certain facilities. If there is anything else we can assist with, please do not hesitate to reach out directly to the team or email social@chestertons.co.uk.
5/5
TrustpilotThanks to Xiaoyi anf the Team
Thanks to Xiaoyi anf the Team. Xiaoyi Fan, together with Ryan Briggs and others has been doing a good job, being responsible and quickly responsive in dealing with various matters. Thanks also to other Chetertons Teams, selling and leasing, etc.
We're thrilled to hear this Paul, thank you for taking the time to leave a review. If you need anything further, please do let us know. Best wishes!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons East Sheen hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
