Chestertons East Sheen reviews in Richmond upon Thames

★★★★★ 5/5

Trustpilot

I recently dealt with Chestertons…

I recently dealt with Chestertons regarding a property that I was interested in and was passed over to Millie Brandon to help me with my enquiry.I don’t often write reviews but felt that I should on this occasion to give praise to Millie for her excellent communication skills, personable approach and great sense of knowledge in the market.Thank you Millie for all your help, you’re a star!

Lewis · 21 August 2022

★★★★★ 5/5

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Danielle Lisbon Recommendation

I am writing to commend Danielle Lisbon for her exceptional service. Having been a tenant for over 10 years with Chesterton's, I have always found the company's service, responsive, and Danielle has made my experience excellent.I highly recommend Danielle Lisbon and Chesterton services.

Luiz · 22 May 2024

★★★★★ 5/5

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Successful Tenancy Renewal

With help of Ms Emily Rowland, Tenancy Consultant at Chestertons, I have just successfully completed a renewal of tenancy. Ms Rowland conducted the negotiations with the tenants rapidly, effectively and with courtesy to all concerned. I am happy with the result and very grateful to her for her help.

Peter · 18 November 2025

★★★★★ 5/5

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Thank you to Conor Bunn!

Conor recently helped us find our first flat. He made the process feel as stress free as possible and made us feel like a priority. Extremely professional and always super quick with his responses. Thanks Conor, 5 stars!

Hisham · 16 August 2024

★★★★★ 5/5

Google

Tim and Tammy we're great throughout the entire process of our new house purchase. Always responsive and willing to roll-up their sleeves to help get the deal over the line at the end. If you're looking for estate agents who are professional and care, then look no further than Tim and Tammy at Chestertons East Sheen.

Hector · 8 September 2025

★★★★★ 5/5

Trustpilot

Joyce Pau at Chestertons is a very good…

Joyce Pau at Chestertons is a very good liaison for my property, contacts me only when needed and provides options and solutions to make it very easy for me. And is quick to respond with questions I may have.

Richard · 26 July 2024

★★★★★ 5/5

Trustpilot

Thank you Jack

We worked with Jack to rent our property and he was brilliant . He is always there to give advise about the market and is accurate in his evaluations . The first viewing and the deal was done . Thank you so much Jack to you and your team ! Also when ever I call him for any information or evaluation he provides it , a very considered view point

Sabina · 16 February 2022

★★★★★ 5/5

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Professional and Kind

I would like to thank Amanda Goodman and Lavie Kim for their excellent support throughout the tenancy renewal process. They are professional, attentive, efficient and responsive.

Kathy · 7 February 2025

★★★★★ 5/5

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Nishaad Ali Marla Chestertons

Recently dealt with Nishaad Ali Marla to rent a home in Victoria. What a wonderful experience from the very initial talk to the final purchase. Nishaad was extremely helpful and was very efficient with everything. All enquiries we had were dealt with promptly and in a professional manner. He made the process of renting much easier than it usually is and took away all the stress. Highly recommend!

Kinza · 25 May 2022

★★★★★ 1/5

Trustpilot

Katherine is awful!!!

I waited for the agent named Katherine to come with a client today at 09:30AM to see the flat that i’am currently staying.The day before I asked her to RECONFIRM the viewing because sometimes people cancel last minute.1. She did not call me to reconfirm the viewing!2. She was 20 minutes late for viewing and of course I thought it was cancelled!3. The BIGGEST problem: She didn't even ring the doorbell to allow entry into the apartment. She just opened the door with the keys and I woke up with her in the flat and a man (the customer).I was undressed and I am also 9 months pregnant.Disappointing!!!!!

AS · 13 November 2024

★★★★★ 5/5

Trustpilot

Great team!

We have recently rented out our property through Chestertons. It’s been a really good experience. They are extremely helpful , polite and thorough professionals . It really has been a seamless transition.Thank you so much to the team especially Charlie who has stayed on top of things reminding me of things, and ever so helpful. He is always there to answer any question . Thank you so much Charlie!

Sabina · 29 March 2022

★★★★★ 5/5

Trustpilot

Outstanding team

The Fulham team led by Abbie were outstanding and extremely efficient in finding tenants, going through the process to onboard and carrying out all the relevant checks. Very professional, exceedingly competent and knowledgeable and courteous in their approach.

MAK · 6 August 2024

★★★★★ 5/5

Trustpilot

Excellent care and customer service

Excellent care and customer service. I dealt with Abbi Harap and she was very responsive and found me what I was looking for very quickly. I enjoyed dealing with her and she took all my concerns into account given and explained anything that was unclear. When Abbi wasn't available the other team members would avail themselves to assist.

Sthembile · 8 May 2023

★★★★★ 5/5

Trustpilot

Would use again, Bobby went above and beyond

I called to query about letting my property out in Blackheath the agent called me and advised they had a viewing the next day, Bobby later returned and we discussed the tenant was looking for a fully furnished property, they arranged all furniture/ delivery/ cleaning for a very reasonable price and the property was let within a week for 3 years- the rates were also very good, Bobby was very knowledgeable

Daniel · 10 November 2021

★★★★★ 1/5

Trustpilot

SHARKS

SHARKS. ONE GIANT CALL CENTRE AND NO CUSTOMERS SERVICE KNOWLEDGE OR CONTINUITY WHATSOEVER . AND UTTER SHARKS.

Natasha · 23 July 2026

★★★★★ 5/5

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I recently made a purchase via…

I recently made a purchase via Chesterton on the Isle of Dogs. Andreas was great through the whole proccess from offer to completion. And made the journey as stress free as is possible with a property purchase.

Lawrence · 14 August 2024

★★★★★ 5/5

Trustpilot

Conor Bunn

Conor Bunn! A fantastic agent who helped us with our flat purchase. Conor was extremely helpful and always there for support throughout the process. Top marks for Conor, and I would certainly work with him again.

Ben · 29 August 2024

★★★★★ 1/5

Trustpilot

Chestertons are complete charlatans

Chestertons are complete charlatans! There are better agencies to work with. The team at chestertons are trained to lie and cheat, they will give you the wrong advise and then make you pay for it and get away with it. With so many agents in the UK, please don't lose your money giving it to chestertons. There is better advise out there saving you from making bad decisions and an expensive mistake.

PL · 19 August 2021

★★★★★ 5/5

Trustpilot

I can't praise enough the Chestertons…

I can't praise enough the Chestertons Sales team in Kew. Not only was everybody I dealt with very friendly and professional. I was impressed by how quickly suitable potential buyers were identified. Viewings were accommodated with sufficient notice, client feedback was promptly given and excellent guidance was provided during the conveyancing stages. I could not believe how smooth the process went from sales launch to completion. Thank you very much, Chestertons!

Bettina · 17 October 2021

★★★★★ 1/5

Trustpilot

Bad communication from the agency.

Worst communication from the property management team.I requested a call back from the agency several times due to my property manager, Shakil, was unavailable, however, he never called back or emailed back. I have to call them day after day to solve the property issues. It's been two months, and my request has never been satisfied. Their manager is busier than the prime minister, so just avoid this agency, don't bother them.

Null · 18 February 2025

★★★★★ 5/5

Trustpilot

We have been using Property Management…

We have been using Property Management at Chestertons for several years and they continue to provide an excellent service. Our present Property Manager is Aleesha who has regularly provided sound advice and always reacts quickly to requests for help and information

Conrad · 20 May 2024

★★★★★ 5/5

Trustpilot

Chestertons is very hands on about…

Chestertons is very hands on about finding you your home. From the moment I sent my initial inquiry, they were very adamant about getting me a place to live. Once I found my flat, Madie was on the phone with me constantly ensuring I had a quick turn around. Within less than a week my from finding the flat, I was moving in. Wish I would have found Chestertons sooner.

Gayle · 10 November 2021

★★★★★ 5/5

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Dawn from Belgravia

I am currently searching for a flat with Dawn from Belgravia branch, she super helpful and very nice person to deal with. She is the agent who really takes care and sends options that are not random and definitely suit my criteria. During busy market periods some agents do not even respond to emails and do not call back - Dawn is nothing like that.

MISS · 22 July 2022

★★★★★ 5/5

Trustpilot

Amazing!

Chestertons are a great business with some exceptionally talented individuals. I have worked with them for the past 3 years. This year, I have been very impressed with Niema Latif. She's been a great partner to me in helping keep my flat rented out. Always on hand to support and provide advice and guidance. Thanks to Niema and the wider Chestertons team!

Kabir · 16 November 2022